Qualtry, LLC

Hi [redacted],Thanks so much for your email. We are going to ship you out a replacement hot pad for the one that was done incorrectly. You'll receive a separate email with tracking information.Thanks so much! If you should have any other questions, please feel free to reach out to me directly at...

[redacted]@americanlasercrafts.com.Brian

Hello,  Thank you for reaching out to us. I show that your order was returned back to our facility for an incorrect address. Your order has been reshipped and you should expect your remaining item(s) today.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I find your position satisfactory. Your company representative, Loren, has already issued a refund.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because this clearly shows that the items weren't given to post office prior to December 25, 2015, the date which they were promised to me by.
Tracking history
1/05/16 8:06 PM LITTLE ROCK, AR 72206 Departed USPS Facility
1/05/16 7:10 PM LITTLE ROCK, AR 72206 Arrived at USPS Facility
1/04/16 6:01 AM SHREVEPORT, LA 71102 Departed USPS Facility
1/04/16 4:34 AM SHREVEPORT, LA 71102 Arrived at USPS Facility
12/30/15 8:48 AM SALT LAKE CITY, UT 84199 Departed USPS Facility
12/29/15 8:57 PM SALT LAKE CITY, UT 84199 Arrived at USPS Origin Facility
12/29/15 7:42 PM OREM, UT 84058 Accepted at USPS Origin Sort Facility
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because I paid almost $9 for an item to be shipped within 10-14 days and it has now been over 30 days so that is a lot of money to pay for shipping that was not done in a timely manner.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and realize that I sent the email on Saturday; however with time being a factor, I needed to know if they were going to respond to my email. I will gladly accept a replacement if received by Friday, 11/13/15. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I received a tracking number for this item and it is an INVALID TRACKING NUMBER.My local post office researched it and said that there wasn't ever anything shipped with that number.I still want the item, however. Please send me the new tracking number ASAP. My item should be top priority and it should be made today.This was supposed to be a CHRISTMAS GIFT! TERRIBLE CUSTOMER SERVICE!
Sincerely,
[redacted]

Hi [redacted],I am so sorry you did not receive your order yet - it looks like it shipped some time ago on our end. We are going to re-process this for you and ship it out again. I appreciate you letting me know so we can get this taken care of for you. If you have any additional questions or...

concerns, please feel free to email me directly at [redacted]@americanlasercrafts.com.I hope you have a Happy New Year :)Brian K[redacted]@americanlasercrafts.com

Complaint: [redacted]
I am rejecting this response because: The pre-shipment label states it is USPS (which is slow anyway) priority mail 2-day shipment. USPS doesn't guarantee that those items will be delivered in 2-days. The post office is closed Christmas Eve at noon I believe which leaves today only to ship my item.  So until I either see that is has shipped and will arrive on-time and receive my item I will not be satisfied. I only received a response because I went through the Revdex.com, all my other emails have been ignored and pushed to the side with no importance. 
Sincerely,
[redacted]

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your order. We were unable to predict the popularity of the stockings this season and tried our best to meet the demand. I show that you spoke with one of our...

associates who has cancelled the order and refunded the charges made by our company. We hope you have a wonderful holiday despite the disappointment we may have caused.

Hello, I'm sorry about the delay in your order, and that we weren't able to respond to your email as fast as we would have liked to. Our holiday season got very busy, we only have record of three emails in total from you. Once one of our agents was able to respond he did as you had asked and...

canceled the order. At the time he canceled it, the order hadn't been completed yet, however he didn't cancel it completely and your order was made anyways. Our system shows that your order has already been delivered. I'm sorry about the trouble that this has been for you. Thanks!

Hi [redacted],It looks like for some reason the Groupon code you used only took $59.99 off of your order which would represent 1 of your cutting boards. I do see that you used a code that should have discounted both of your boards, so I have refunded $59.99 for the 2nd board as well to your credit card....

The only charge you will have is for $14.99 for shipping.I apologize for the mishap! I hope you have a wonderful Christmas!Brian K[redacted]@americanlasercrafts.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find their resolution of refunding half of my shipping fee satisfactory to me.
Sincerely,
[redacted]

Hello [redacted],I apologize on the delay of your order. It looks like our system had rejected your address for some reason. We went in and were able to correct it to the correct format. I have manually processed your order and taken it out to our production team. Your order has been assigned a tracking...

number through USPS of [redacted] and will leave our facility within the next couple of days and will absolutely arrive before Christmas.Thank you so much,Brian K[redacted]@americanlasercrafts.com

Hi [redacted],Thanks for your email. I noticed you said we would try to blame it on the post office - well we won't do that. We'll let them blame themselves :). Please see the attachment that has your tracking number and the post office saying it is delayed. Unfortunately we can't control that at all....

For bottle openers that weigh just several ounces, we sent this out 1st class mail which is a very fast service (unless the post office delays it). You will definitely want to contact the Post Office and find out why this was delayed. I'm sorry if it caused you to view us as slow!Thank you,Brian

Hi [redacted],Thanks for your email. It looks like your package was shipped a long time ago via UPS Mail Innovations. When we track it, it shows it has not yet made it to Canada. We've discovered over the holidays that UPS Mail Innovations has not been a good way to ship to Canada and have changed to...

shipping via US Mail. I will have our shipping department re-ship your order. You will receive a separate email with the tracking number. So sorry about that! I am glad you let us know. We haven't had a way of knowing which ones to Canada have made it and which ones have not. If you have any other questions, you are welcome to email me directly at [redacted]@americanlasercrafts.com.Thank you,Brian[redacted]@americanlasercrafts.com

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your order. We were unable to predict the popularity of our items this season and tried our best to meet the demand. I show that your order has been shipped and is...

expected to be delivered today. We have also refunded the shipping charges made by our company. We hope you had a wonderful holiday despite the disappointment we may have caused.

Complaint: [redacted]
I am rejecting this response because: I placed this order on November 22nd which was long before the "Christmas rush." When I checked the tracking number provided by the business, there is still no information.  Since these items have to be shipped from Utah to CT, the shipping time through the USPS will never make it unless it is shipped overnight delivery or 2nd day air no later than this Friday, 12/18. I would like the business to guarantee that the items will be shipped via overnight delivery by the end of this week.   In addition, I have posted twice on American Laser Crafts Facebook page and my posts have been removed by the business which I don't think is right. I have only stated facts and many people who have posted seem to have the same problems with shipping and delivery. Thank you.
Sincerely,
[redacted]

Hello [redacted],I apologize your item arrived damaged. We have refunded $3.99 that you paid on our site. Since the item was actually purchased from Groupon, you will need to contact them for the $5 that you paid for the product since we did not collect that money.Thank you!Brian...

K[redacted]@americanlasercrafts.com

Roman">Hello [redacted],I
am so sorry that your order arrived late, this was certainly not our
intentionWe were ensured by the post office on the date it went out that it
would arrive on timeI sincerely apologizeIt does look like your orders have now arrived, and I sincerely hope you are enjoying themIf there is anything else I can do for you, the fastest way to reach me is directly at [redacted]@americanlasercrafts.com and I am more than happy to help you out
Thank you! I hope you have a very Happy New Year :)
Brian K[redacted]@americanlasercrafts.com