Qualtry, LLC

Hi [redacted] ,I am so sorry you did not receive your order yet - it looks like it shipped some time ago on our endWe are going to re-process this for you and ship it out againI appreciate you letting me know so we can get this taken care of for youIf you have any additional questions or concerns, please feel free to email me directly at [redacted] @americanlasercrafts.com.I hope you have a Happy New Year :)Brian K [redacted] @americanlasercrafts.com

Hello [redacted] ,Thank you for your emailYour items are already in productionThe tracking number for your order is [redacted] The time in transit from the time it leaves our warehouse is days (Sunday excluded) So, if it ships by Friday you will have your order by TuesdayIf for some reason the post office takes a day longer due to the holidays, you will still receive your order before Christmas which is our guarantee for all orders placed by December 8th.Thank you,Brian K [redacted] @americanlasercrafts.com

Hello, Thank you for providing the screenshot of your conversation with our agentYour remaining amount of $has been refunded back to your method of paymentYou should see this in the next 3-business days, depending on your financial institution

Thank you for your feedbackWe have refunded the full charges for the orderWe hope this resolution is acceptable and that the recipients of the order enjoy their items

Hello [redacted] ,Thanks so much for your emailI have attached a copy of your orderAccording to our records, we sent you exactly what you ordered (please see the attached order you placed)This information would have also been included in your confirmation emailThe order was also delivered before Christmas as promisedI sincerely apologize if this is not what you intended to order, but this is what was ordered and shippedI'm more than happy to work with you if you would like to email me directly at [redacted] @americanlasercrafts.com.Thanks so much!Brian K [redacted] @americanlasercrafts.com

Hello [redacted] ,Thank you for your emailKent from our customer support department emailed you back on November 21st about your orderYour order contained different items, but only Groupon code was providedWe emailed to try to either get additional codes that will cover the additional items ordered or for you to let us know which one item you did want us to ship if you don't have additional codesGroupon would have sent you all of the additional codes needed to complete your orderIf you have those codes, please email them to me at [redacted] @americanlasercrafts.comWhen this happens, your order automatically goes on hold until we hear from youYou may want to check your spam folder as well in case our email had gone there.Thank you, I look forward to hearing from you.Brian

Complaint: [redacted] I am rejecting this response because: Hi Brian,Thank you for the quick and professional responseFirst of all, It's quite amazing how fast I get a response when I go though this channelMy emails have gone unanswered for weeks (literally) and is the root of my issues with American Laser Crafts (still growing)Thanks for your holiday statistics and the profit margin of your bottle openers, however that is largely irrelevantI take it that you are surprised that customers who spend money and do not receive their goods (or a simple response) are letting it be known (mind boggling)Some would call this theft, and I would have to agree with themIf your staff is, in fact, working hours a day than how do you explain weeks of unanswered emails? Also, my order said it was being processed on 12/with still no tracking activity, it should be here by now with your staff is working hours a day Sincerely, [redacted] ***

Hi ***,Thanks so much for your emailI apologize that one of your boards did not come as desiredWe would be more than happy to refund you for that boardSince the purchase was made through Groupon, we will contact them on your behalf and ask them to refund you for that boardIf there is anything else we can do, please feel free to reach out to me directly at [redacted] @americanlasercrafts.com.Thank you,Brian

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you so much I really appreciate itI did review my email on November 12th and they did send me an email, so it was definitely my mistake, once again thanks for your help Sincerely, [redacted]

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your orderWe were unable to predict the popularity of our products this season and tried our best to meet the demandI see that your order was shipped and is expected to be delivered todatWe have refunded your shipping for the delayWe hope you had a wonderful holiday despite the disappointment we may have caused

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your orderWe were unable to predict the popularity of our products this season and tried our best to meet the demandI show that your order has been shipped and delivered today and a partial refund has been issuedWe hope you had a wonderful holiday despite the disappointment we may have caused

Hello, I'm really sorry about the delay in your order and the delay in responding to your emailsWe as a company do care about the customer and want everyone to have the best experience possibleHowever we were very unprepared for this Christmas season, (Wed didn't expect to become one of the top ranked sellers in the world on Groupon.) because of this unexpected surprise we were understaffed, however we have been doing our absolute best with the resources we haveI'm sorry that we weren't able to meet your expectations, however we are doing our bestWe are still a new company not even three years old, because we are so new, mistakes will happenI hope you understandI have refunded you the money we received from you and your items will still be made and shipped to youIf you have any other questions you can reach me at kent.o' [redacted] @qualtry.com Thanks!

Complaint: [redacted] I am rejecting this response because:In the response from Brad K***, he mentioned they had tried to "reach me several times" - this is a flat out fabrication First of all, my emails have all been responded to via their auto-response system - so they have my correct email, and it has been coming into my regular inbox I have also provided my phone number with each email response (a cell phone I have on me 24/for work), and they have never called Just to be sure, I checked my spam folder, and there were NO emails or correspondence from American Laser Crafts I have also tried again to call the company, but they "do not have a phone system set up" per their recorded message - and the only way to reach them is by email.....and they do not respond via email In regards to the groupon codes, I purchased groupons - for hot pad, and for hot pads (for a total of 5) Each of these codes were entered when I placed my order, and as my order was placed, and the codes entered, the amount of the purchase was taken off....indicating they were accurate codes.This company has done NOTHING to resolve this issue.....please help to get this resolved This company should not be allowed to do business.....they have literally stolen money from me by not fulfilling the product orders I paid for....as well as charging me shipping on an order they never fulfilled or shipped This is fraudulent activity and something needs to be done to protect the consumer from companies such as this Sincerely, [redacted] ***

Hello, I promise that we didn't illegally charge your credit cardSince you were charged your order is somewhere in our systemI tried looking up your order using the email address you posted the complaint on Revdex.com with, however I wasn't able to find anythingSince you never received an email from us regarding your purchase, my best guess is that when you were placing your order there was a small spelling mistake in the email addressIf you would please email me at kent.o' [redacted] @qualtry.com I would be more than happy to figure out where your order isThanks!

Complaint: [redacted] I am rejecting this response because: The pre-shipment label states it is USPS (which is slow anyway) priority mail 2-day shipmentUSPS doesn't guarantee that those items will be delivered in 2-daysThe post office is closed Christmas Eve at noon I believe which leaves today only to ship my item So until I either see that is has shipped and will arrive on-time and receive my item I will not be satisfiedI only received a response because I went through the Revdex.com, all my other emails have been ignored and pushed to the side with no importance Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: the concern on the shipping charge was not address neither through this nor the email from the company through personal emailI would like them to address the shipping charge of almost $to ship my products milesThey came through Usps and came in a small bag with no packagingThe package probably weighed less then poundsI would like a refund for the difference between what I was charged and what shipping really cost Sincerely, [redacted] ***

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your orderWe were unable to predict the popularity of our products this season and tried our best to meet the demandI show that your order has been shipped and is expected to be delivered on Jan02.We hope you have a wonderful holiday despite the disappointment we may have caused

Hello ***,Thank you for your emailWe have reached out to you, whether you choose to believe that or not it is completely up to youYou have refused to provide us the other codes required for hot padsYou have provided ( [redacted] ) and that is itAll we ask is that you provide the other codes that Groupon would have given you if you had purchased themThis is what every other customer is required to do to redeem a codeAs you indicated you are trying to protect yourself as a consumer, we are trying to protect ourselves as a business from being taken advantage ofWe have decided to completely cancel your order and refund what you have paid usYou can contact Groupon as well and they can refund you for what you have paid themIf you choose to actually provide us the codes from Groupon we would be happy to reinstate your order, but as of now it is being cancelled.Thank you,Brian

Roman Hello ***,I am so sorry that your order arrived late, this was certainly not our intentionWe were ensured by the post office on the date it went out that it would arrive on timeI sincerely apologizeIt does look like your orders have now arrived, and I sincerely hope you are enjoying themIf there is anything else I can do for you, the fastest way to reach me is directly at [redacted] @americanlasercrafts.com and I am more than happy to help you out Thank you! I hope you have a very Happy New Year :) Brian K [redacted] @americanlasercrafts.com / [redacted] Style Definitions */

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your orderWe were unable to predict the popularity of our products this season and tried our best to meet the demandI see that your order was shipped and expected to be delivered on Jan8thWe have refunded half of your shipping for the delayWe hope you had a wonderful holiday despite the disappointment we may have caused