Qualtry, LLC

Due to the popularity of the product, we did experience a back order on the board you ordered. We sincerely apologize for any inconvenience. We have received our shipment of the boards and your order will be processed and shipped out as quickly as possible. You should expect a confirmation email by...

the beginning of next week with a tracking number. I see that you have been refunded half of the amount charged for your order by one of our agents. We truly appreciate your patience in this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted], I'm sorry that you aren't satisfied with my previous response. However everything I said was true, your order was worked on before the 21st, otherwise it wouldn't have shipped on the 21st. There is a lot of work that goes into making a personalized item, during the holiday season, it really does take a couple weeks to get things made. If your ornaments had started to be processed the same day you emailed us you would have received them much later. The tracking for you second item shows that it was delivered on the 19th. However it was attempted to be delivered on the 14th as well as the 17th, that is why in my first response I said it was delivered as I assumed it would be delivered on the day I responded. Once again i'm sorry you didn't have a good experience, that honestly wasn't our intention.

Complaint: [redacted]
I am rejecting this response because I want a refund for shipping as the company guaranteed that I would receive it by Christmas and I didn't. The company has refunded partial shipping costs of $7.49 and I expect the other half to be refunded. Please see the attached emails - 1 showing the guarantee of delivery posted on the website if the order was placed before 12/01/17 and the second email of a chat transcript with Noah, a Qualtry employee also guaranteeing delivery by 12/25/17.
Sincerely,
[redacted]

Hello, I'm sorry about the delay with your order. I'm also sorry it came in the wrong color, if you would please email me at kent.o'[redacted]@qualtry.com I would be more than happy to help get it replaced. I see that you posted our email as [email protected] that is only part of our old...

email address which was [email protected] our new email address is [email protected] and can be found listed on our FAQ page. As for your wall sign, the tracking shows that it is on the way. If you email me I would be more than happy to give you the tracking number. Thanks!

Hello [redacted],Thank you for your email. I apologize that no one had gotten back to you yet. Miri no longer works here, and I am thinking that is why subsequent emails from her were not returned. In your original email from December 12th you stated that you decided to cancel your Groupon, so it was...

showing closed on our end. Did you not cancel your Groupon? I'm happy to help any way I can. The fastest way to reach me directly is to email [redacted]@americanlasercrafts.com and I'll quickly help you along.Thanks so much!Brian

Hello, I've been communicating with you via my personal work email. Your boards will be shipped out by the end of tomorrow. Thanks!

Hello, I'm really sorry about the trouble you had, we did do our best to keep you updated on your order, and I'm sorry that the notice of your order not arriving in time for Christmas wasn't received before Christmas. As for your orders, I'm sorry about the delay in them, the USPS system shows...

that they arrived on December 31st. Once again, we are sorry the didn't arrive in time for Christmas. As for the upgrade, the type of wood was upgraded to our premium bamboo. As for the guaranteed return call with in 24 hrs. I don't know who told you that, as we don't currently have a phones system set up, the number you got was a personal cell phone of someone at work. i'm sorry about that, and for the delay in responding to your email. if you will email me at kent.o'[redacted]@qualtry.com I would be more than happy to help. Thanks!

Hi [redacted],Thanks so much for your email. I apologize that one of your boards did not come as desired. We would be more than happy to refund you for that board. Since the purchase was made through Groupon, we will contact them on your behalf and ask them to refund you for that board. If there is...

anything else we can do, please feel free to reach out to me directly at [redacted]@americanlasercrafts.com.Thank you,Brian

Complaint: [redacted]
I am rejecting this response because:This item will not be delivered on the agreed upon time unless they upgrade me to expedited shipping. I request they ship this expedited at no cost to me in order to get it in a timely manner so that I can ship it to the recipient by Christmas. At this point it has been 20 days since I ordered the item and it still has not shipped. The expectation is that it will ship no later than tomorrow. If they can't get that accomplished and sent to me expedited, then I would like a refund. This is terrible service. 
Sincerely,
[redacted]

Hello,I'm sorry about the delay in your order it looks like you are only missing your apron, it will be made and shipped to you as soon as possible. I've refunded you for the shipping, if you want a full refund you will need to contact groupon. I'm sorry about the long delay in responding to emails,...

we have received a lot and are doing our best to respond to them as soon as possible. If you have any other questions you can reach me at kent.o'[redacted]@qualtry.com

Hello [redacted], I'm sorry that you didn't have a good experience and feel that our customer service wasn't adequate. With a new company there is always room to grow and improve and we are doing our best at Qualtry to do just that. We are planning on getting phones set up by the end of this month to...

try and help problems like what you have experienced. I'm sorry that your experience wasn't a good one, all of the boards that you have ordered are either on their way to you or will be shipped out by the end of today. Your aprons are being remade as well, and will be shipped as soon as possible.

Hello [redacted],Thank you for your email. Andrea B[redacted], from our customer support department sent an email to you on 11/12/2015 regarding your order. When you submitted your order we only got 1 Groupon code for 1 magnetic bottle opener ([redacted]). Your order contained 5 bottle openers so we...

need 4 additional Groupon codes in order to process your order. We are more than happy to send out your order, we just need the additional Groupon codes that you would have purchased directly from Groupon. They would have sent these additional codes to you via email when you purchased 5 bottle openers from their site.Andrea has just been awaiting a response to that email so we can get these out to you. You may want to check your spam folder to see if her correspondence to you may have gone there? Also, if you want to send them directly to me ([redacted]@americanlasercrafts.com) I would be more than happy to put them on your order and get it shipped ASAP.Thanks so much! So sorry for any miscommunication :).Brian K[redacted]@americanlasercrafts.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I'll accept it for now in hopes that I receive my order in in the next week as you say. If not, I'll will email you personally. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],I have received the products ordered and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello, I'm sorry that it has taken us so long to reply to your emails and to get your order shipped out to you. We became one of the top sellers of Groupon in the world. We weren't expecting this and were not prepared for the amount of orders we received. I promise we aren't ignoring you we are...

simply behind in our orders and emails. your order shipped out today under express mail. It was shipped via USPS here is the tracking number. [redacted]  if you have any questions you can reach me at kent.o'[redacted]@qualtry.com Thanks!

Hi [redacted],Thanks so much for your email. It looks like your item has shipped and is out for delivery today. The tracking number is [redacted] and can be tracked at usps.comPlease let me know if I can help you any further, I an be reached directly at my email address below.Thanks! Merry...

Christmas!Brian K[redacted]@americanlasercrafts.com

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your order. We were unable to predict the popularity of our products this season and tried our best to meet the demand. I see that your orders have been shipped and...

expected to be delivered on Jan. 2nd. We hope you had a wonderful holiday despite the disappointment we may have caused.

Complaint: [redacted]
I am rejecting this response because:You had 4 opportunities to respond prior to this complaint.  Your company should be shut down.  
Sincerely,
[redacted]