Qualtry, LLC

Complaint: [redacted]
I am rejecting this response because:whether or not an item is discounted should not effect the shipping rate if you are combining the items into one shipment than you should not be charging a shipment fee per item. How about you just not discount the item to make it look like the consumer is saving all this money when in fact your making back the discount in the shipping. The bottle openers while cute are certainly not worth $900.00 when at best you might be paying 50 cents to a $1.00 if that before your machine personalized them. Your free to make whatever decision you want to as I am free to warn others about your shipping policy. 
Sincerely,
[redacted]

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Hello,I do apologize, but I did want to clarify the results of this case. I did not respond in time and that was my fault. This company did get in touch with me and they refunded about a third of what was requested. I did accept it and we have resolved this issue.I was satisfied with their offer.Thanks,
Sincerely,
[redacted]

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your order. We were unable to predict the popularity of our items this season and tried our best to meet the demand. I show that your order has been shipped and is...

expected to be delivered today. We have also refunded half of the shipping charges made by our company. We hope you had a wonderful holiday despite the disappointment we may have caused.

Hi [redacted],Thanks so much for your email. I
sincerely apologize for the confusion that has taken place on your
account. It looks like your order is in transit. The tracking number is [redacted]. I am happy to refund the shipping you paid since you
indicated you may need to ship these to different destinations at this
point.Thanks so much!Brian

Hello [redacted],Please help us understand this. As we show, your order was ordered before our Christmas cutoff date. Your order was received before our Christmas cutoff date. The tracking number through USPS is [redacted] which shows it was in fact delivered before Christmas. You mentioned you contacted the post office with this tracking number. When you go to USPS.com and put in the tracking number it shows the item was delivered, so the post office should not have told you it was invalid.Thank you,Brian

Hello [redacted],We are sorry your product arrived with a crack in it. We take special care to make sure our productss leave our facility in pristine condition, and it sounds like your product may have been damaged in shipping. We are more than happy to send you a replacement. Typically our customer...

service department can respond to your email request within 2 business days. Since your request was sent on 11/7 (Saturday) and today is 11/9 (Monday) they have not had the required time to issue a response, but we are so happy you were able to get in touch with us this way as well. I will make sure that a replacement is sent out to you. There is no reason to return the defective product. In the future, please feel free to contact us directly at [redacted]@americanlasercrafts.com and allow 2 business days for a response. We'll always get back to you and guarantee you will always be 100% satisfied with your purchase.Thank you for your business!Customer Service teamAmerican Laser Crafts

Complaint: [redacted]
I am rejecting this response because:Per the instructions on the Groupon that your company provided, the link takes consumers to the actual product page, not your company home page where the notice is posted. This purposefully routes customers around the message and places false expectations on the turn around of your product.Thus, those going via Groupon, such as myself, are not shown the message about placing orders after the 8th of December until they get their confirmation order. This after being promised "shipping within 3-5 business days" and a "quick turnaround for personalized gifts". I sent both screen shots in to your team during my string on unanswered emails to show the false advertising. My confirmation email says that I should get my order in 10-14 days...today is day 14 and it shows shows unfulfilled on your website.   
While I understand that you're backed up with the holidays, you have a promise to keep to your customers. That promise is not being upheld. Additionally, on your "contact us" page, contact is said to be answered within 48 hours (or 2 business days). "In most cases we are able to answer emails within 24 hours however please allow 1-2 business days for our response."I have not received a single answer to any of my emails or calls. You could avoid half of these complaints if you just COMMUNICATED with your customers. With non-existent customer service, the only option is through avenues lie the Revdex.com. Please let me now when I can expect all 4 of my cutting boards, properly engraved. Although my expectations aren't very high after reading all your Yelp reviews and additional complaints through Revdex.com.
Sincerely,
**

Hello, I'm really sorry about that, you weren't told things just to appease you. You were told the truth as to what the customer service agents were doing. I looked and your order was in fact cancelled, how I don't know, however your order was then given to our production manager, and a...

shipping label was created on the 3rd. Why you still haven't received your product I don't know, I will email you a new tracking number that you can use to track your package. The tracking won't show any movement until Wednesday. Thanks!

Hello, Thank you for your feedback regarding your experience with our company. I see that one of our agents have issued a partial refund for the frustration and inconvenience caused. You should expect to see this refund reflect on your method of payment within the next 3-5 business days.

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your order. We were unable to predict the popularity of our products this season and tried our best to meet the demand. I show that your order has been shipped and is...

expected to be delivered on Jan. 4th, and a refund has been issued. We hope you had a wonderful holiday despite the disappointment we may have caused.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] 1) I did check my Junk daily after sending the first email and never got anything.2) I included my phone number in every email and no one called or if they did they didn't leave a message3) You sent me 2 other orders to the same address which we really did like. Check order numbers [redacted]? and [redacted]4) I have 3 other code but your site only let me put in one.If you can call me and get those items out to me ASAP I will still take them. I have 3 other Groupon codes.  My number is ###-###-####.Thx[redacted]

Complaint: [redacted]
I am rejecting this response because:The e mail from Qualtry clearly states it was shipped USPS and will arrive 12/27/17, I have a photo to prove that or you can look at your companies e mails to me and see that it states 12/27. . If you knew it was not going to arrive by Christmas you should have sent ALL orders overnight to your customers. I would like your company to facilitate a refund from Groupon to me. I am done spending my valuable time working on this. Your company needs to contact Groupon on behalf of all your customers and have refund issued. I see hundreds of complaints against your company and I hope people continue to speak up. 
Sincerely,
[redacted]