QuiBids

Hello, Thank for your email.  Our records show we issued a full refund for $50 on 9-11-17.  If you have any other questions feel free to contact us.  Thank you and have a great day. Sincerely, Compliance

Complaint: [redacted]
I am rejecting this response because:The terms and conditions don't state that bids will be used when you select voucher only. I had the setting on voucher only. I should of been only using voucher bids. Once they were used up then I should of not been able to bid anymore until I placed the setting back on bids. I did not grant permission to use my bids. I am requesting the bids to be credited back to my account if no refund will be given. If a refund or refund of bids are not credited back then I will dispute the transaction  with my bank as this was not described correctly. I hope we don't have to go that far. My request is more than responsible. At very least the bids should be credited back. I am hoping for a fair resolution so we can end this issue. Thanks
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I don't care about the measley $5 you kept from me other than the Revdex.com needs to know that your business is a real scam.  I had to give a CC to open the account or not have access to the site.  I had no idea you were using that money for bidding which is a total scam because you keep resetting the clock.  I thought the card was for purchases not to be used to bid.  What a scam.  I will make it my mission to alert others to this fact.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:there is no security reason as to why my account would have been limited because I won a camera versus my wife's who didn't win any expensive item. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: They left another phone number for me to call? Since this is starting out to be an unprofessional 'goose chase', I'm sticking to my ethics/expectations. If their policy is unethical, you're only response should be "Yes we're giving you back what we owe and we're sorry, you deserve better."  
Sincerely,
[redacted]

Hello,Thank you for your email.  Unfortunately all bids were used in auction.  If you have any other question feel free to contact us.  Thank you and have great day. Sincerely, [redacted]Compliance

Complaint: [redacted]
I am rejecting this response because:Have not heard back from [redacted] ([redacted] boss) after talking on phone to him explaining the many emails sent to customer service and Erik about the gift cards not received.  Have not heard from him-the conversation was 2 days ago. Nothing has been done about my missing cards that they say shipped 5/9/17. Waiting on 3 more Walmart gift cards that Quibids said were mailed 5/31/17.  [redacted]
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/12/21) */
Thank you for your email. Please contact our Compliance Department at [redacted] so that we may assist you in getting this issue cleared up as quickly as possible. We understand this can be an inconvenience and we do apologize for the...

interruption. Our security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as well. Thank you and have a great day.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was unable to reach anyone.
Final Business Response /* (4000, 9, 2015/12/29) */
As previously stated, having multiple accounts is against our terms and conditions. Your main account [redacted] is active. [redacted] and [redacted] are the ones that are disabled because having multiple accounts is against our terms and conditions. If you have any other questions feel free to contact us.

Complaint: [redacted]
I am rejecting this response because:Their platform has everything tilted in their favor and I am being hung out to dry.  They are closing my account as a way to not award an item. Let me begin by saying that auction was over $40 in price when it ended which meant at $.60 per bid, more than $2400 in value had been spent. Not only am I not getting awarded the win, the other participants are not getting their money/investment back. They can claim all day that vouchers have no value, but they sell them all day long and $.60 each. I have nearly 1500 vouchers in my account.  I paid full price for many of those.  By closing my account, they are robbing me of my opportunity of utilizing them to win a product. I think arbitration is the next step.
Sincerely,
[redacted]

Hello, You may visit QuiBids at any time without intentionally revealing any personal information about yourself. However, when you visit our website, we may collect and store your computer and connection information, statistics on page views, traffic to and from QuiBids, advertisement data, IP...

address and standard web log information and information from other companies, such as demographic and navigation data.  For you to actively participate in QuiBids we do need some of your personal information. Once you provide us with your required personal information, you are no longer anonymous. In providing us with your personal information, you consent to the transfer and storage of such information on our servers.When you register on QuiBids, we will collect the following required information: email address, first and last name, date of birth, and password; all transactional information based on your activities on QuiBids; shipping, billing and other information relating to any purchase or shipping; any correspondence sent to us; financial information, such as your credit card information; and other supplemental information from third parties.  If you have any other questions feel free to contact us.  Thank you and have a great day. Sincerely, [redacted]Compliance

Initial Business Response /* (1000, 5, 2015/08/14) */
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. We attempt to make our website as transparent as possible and our goal is...

that all of our customers have a clear understanding of how our site works before participating in auctions. Our customers are given the option to enter their credit card information and purchase a bid pack upon registering with our site. Registration itself however, is always free for our users. We would like to point out that it is impossible for our company to charge a customer's credit card without their permission. The purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made. All bids were used, therefore this account is not eligible for a refund. We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXX. Thank you and have a wonderful day.

Hello,Thank you for contacting QuiBids Support. In the process of refunding your account, I noticed that all of the real bids in your account have been spent in our auctions. Per our return policy, only unused real bids are eligible for a refund. This is in order to be fair to all of the other users in those auctions who were trying to win, which is stated at sign-up, in our Help, and in our 101 Sections. Please note that once bids are spent, they directly affect the outcome and determine the winner of those auctions in which they were spent. To reference the auctions that you have participated in, please navigate to the [Bidding History](https://www.quibids.com/en/account/dashboard/bidding-history.php) section of your My QuiBids tab for your records, which will look like the example image below:![] (http://blog.quibids.com/wp-content/uploads/2015/03/Bidding-History-Section.jpg)...⇄ [redacted]QuiBids Support

Complaint: [redacted]
I am rejecting this response because: Quibids has not responded to the problems they caused by wrongly charging my account $309.99 in the original complaint, and my 309.99 was credited back to my account on 9-29-16, after my 4th complaint on 9-27.Quibids tied up my money from 9-5-16 until 9-29-16 even though I tried every way QuiBids offers to stop this transaction. Phone call on 9-6, e-mail to Quibids support, speaking with QuiBids customer support on two occasions, and speaking with Quibids customer support supervisor on two occasions. All of my contacts with Quibids were either ignored, are were allowed to fall through the big cracks in Quibids systems. My original complaint offered to forgive the numerous problems caused by QuiBids lack of response beginning 9-5-16 and not completely resolved, or responded to as of this date. Quibids failed to acknowledge my offer.                          
Sincerely,
[redacted]s

Initial Business Response /* (1000, 5, 2015/10/19) */
Thank you for your email. Please contact our Compliance Department at 1-855-QUIBIDS so that we may assist you in getting this issue cleared up as quickly as possible. We understand this can be an inconvenience and we do apologize for the...

interruption. Our security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as well. Thank you and have a great day.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been in communication several times with a person named Mohamed at that department, and he insists that there was no error. I know for a fact that this was a bug in the website.
Final Business Response /* (4000, 9, 2015/10/20) */
Thank you for your email. Please contact our Compliance Department at 1-855-QUIBIDS so that we may assist you in getting this issue cleared up as quickly as possible. We understand this can be an inconvenience and we do apologize for the interruption. Our security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as well. Thank you and have a great day.

Initial Business Response /* (1000, 8, 2015/11/13) */
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. We attempt to make our website as transparent as possible and our goal is...

that all of our customers have a clear understanding of how our site works before participating in auctions. Our customers are given the option to enter their credit card information and purchase a bid pack upon registering with our site. Registration itself however, is always free for our users. We would like to point out that it is impossible for our company to charge a customer's credit card without their permission. The purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made. Upon signing up for a membership on our site you were asked to read our 'Terms and Conditions' and to check a box acknowledging that you read and understood this article. These terms and conditions clearly state how this site works. In addition, our business model as well as the ins and outs of the website, are easily found in both the 'Help' section and in 'QuiBids 101'. Each bid costs just $0.60. Our most popular bid packages are available by selecting the Buy Bids tab on the main menu bar. These bids are pre-paid and placed in your Bids Account. Each time you place a bid, your Bids Account is deducted one bid. Once a bid is placed the auction price will go up in increments of 1,2,5,10,15, or 20 cents. . A maximum of 20 seconds is also added to the timer every time someone bids. This gives enough time for someone else to make the decision to bid if they're interested. This is similar to the "Going once...Going twice...SOLD!" approach of traditional auctions. If you are the top bidder when the timer reaches zero, you win. You will then pay the ending auction price as well as the cost of shipping. If you do not win, you lose your bids that have been placed; however, we offer a "Buy it Now" feature on all auctions. When you use our "Buy it Now" feature, we subtract the cash value of the bids you've placed (excluding voucher bids) from the value price of the item, and you only have to pay the difference. Let's say you spend 30 bids trying to win a $30 valued product, but you don't win. Your 30 bids are worth $18 (30 x $0.60), so if you choose to use the "Buy It Now', you would pay $12 plus shipping for the product. *Please note that this offer applies to real bids only, and that voucher bids to do not apply to the 'Buy It Now' option. This feature limits the risk in participating in our auctions, as we offer the "Buy It Now" feature for all of our auctions. We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXX. Thank you and have a wonderful day.
Initial Consumer Rebuttal /* (3000, 10, 2015/11/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
100% refund is whats required.It is still a works like a gambling site. You buy bids and hope you win just like gambling.
Final Business Response /* (4000, 12, 2015/11/17) */
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. We attempt to make our website as transparent as possible and our goal is that all of our customers have a clear understanding of how our site works before participating in auctions. Our customers are given the option to enter their credit card information and purchase a bid pack upon registering with our site. Registration itself however, is always free for our users. We would like to point out that it is impossible for our company to charge a customer's credit card without their permission. The purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made. Upon signing up for a membership on our site you were asked to read our 'Terms and Conditions' and to check a box acknowledging that you read and understood this article. These terms and conditions clearly state how this site works. In addition, our business model as well as the ins and outs of the website, are easily found in both the 'Help' section and in 'QuiBids 101'. Each bid costs just $0.60. Our most popular bid packages are available by selecting the Buy Bids tab on the main menu bar. These bids are pre-paid and placed in your Bids Account. Each time you place a bid, your Bids Account is deducted one bid. Once a bid is placed the auction price will go up in increments of 1,2,5,10,15, or 20 cents. . A maximum of 20 seconds is also added to the timer every time someone bids. This gives enough time for someone else to make the decision to bid if they're interested. This is similar to the "Going once...Going twice...SOLD!" approach of traditional auctions. If you are the top bidder when the timer reaches zero, you win. You will then pay the ending auction price as well as the cost of shipping. If you do not win, you lose your bids that have been placed; however, we offer a "Buy it Now" feature on all auctions. When you use our "Buy it Now" feature, we subtract the cash value of the bids you've placed (excluding voucher bids) from the value price of the item, and you only have to pay the difference. Let's say you spend 30 bids trying to win a $30 valued product, but you don't win. Your 30 bids are worth $18 (30 x $0.60), so if you choose to use the "Buy It Now', you would pay $12 plus shipping for the product. *Please note that this offer applies to real bids only, and that voucher bids to do not apply to the 'Buy It Now' option. This feature limits the risk in participating in our auctions, as we offer the "Buy It Now" feature for all of our auctions. We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXX. Thank you and have a wonderful day.

Hello,Thank you for you the email.  We attempt to make our website as transparent as possible and our goal is that all of our customers have a clear understanding of how our site works before participating in auctions.  Our customers are given the option to enter their credit card information and purchase a bid pack upon registering with our site.  Registration itself however, is always free for our users.  We would like to point out that it is impossible for our company to charge a customers' credit card without their permission.  The purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made.  After reviewing your account it appears that you have requested and received a refund for all unused bids on May 10, 2016 totaling $60.00.  Thank you and have a great day. Sincerely, [redacted]Compliance

Initial Business Response /* (1000, 5, 2015/07/28) */
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. It appears that all money has been returned to your account. The money...

will not appear as a refund because the transactions were voided by our system. This means the money was never taken in the first place it was just pending and has been returned to your account. Please check with your financial institution if you have any further questions. You may only register once with QuiBids. Any new accounts opened in the future will be disabled without refund. Thank you and have a great day.

Initial Business Response /* (1000, 5, 2015/08/12) */
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. Based on feedback from our customers, we have found that customers...

typically don't want to see an increase in their competition as QuiBids' popularity continues to grow. QuiBids has so many auctions ending at the same time that we can't simply show each customer all auctions. This means that, although you may not see every auction, others may not see your auctions either, giving you the best possible chance of winning a great deal. Our number one goal is to maintain a great user experience for all customers, along with balancing heavy strain on our servers. We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXX. Thank you and have a wonderful day.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This in no way addresses my question. This is a typical canned response from the site.
Let me state the question again: Why SPECIFICALLY and I limited to lower-value auctions? I know QuiBids understands the question, and I know there's an answer. They just choose not to give one.
Extremely poor customer service, false advertising, and bait and switch.
Final Business Response /* (4000, 9, 2015/08/14) */
Thank you for your email. Please contact our Compliance Department at 1-855-QUIBIDS so that we may assist you in getting this issue cleared up as quickly as possible. We understand this can be an inconvenience and we do apologize for the interruption. Our security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as well. Thank you and have a great day.

Hello, We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously.  Unfortunately, this transaction was made November 4, 2012 and an item was shipped out to the customer November 5,...

2012.  If you have any other questions feel free to contact us.  Thank you and have a great day.Sincerely,[redacted]Compliance

Initial Business Response /* (1000, 5, 2015/07/14) */
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. We attempt to make our website as transparent as possible and our goal is...

that all of our customers have a clear understanding of how our site works before participating in auctions. Our customers are given the option to enter their credit card information and purchase a bid pack upon registering with our site. Registration itself however, is always free for our users. We would like to point out that it is impossible for our company to charge a customer's credit card without their permission. The purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made. We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXX. Thank you and have a wonderful day.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is Not acceptable, one of the very first things I did when I logged on was have my info and NO where did it say I was going to be charged! I would of never paid that seeing I am a mother of five kids and could not afford that and actually took from my water bill that I had to call and get a hold on so it wouldn't be shut off! This site is bad and shod be ashamed and even the voices of the people who answer the phone already know why you are calling! They are rip offs and should be against the law for any one to be able to legally STEAL from people! I would hope that the Revdex.com checks this for them self and shut them down, if I don't change my mind I will also have other news who DO care about Americans money check this out! They should be ashamed and shut down .
Final Business Response /* (4000, 9, 2015/07/16) */
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. We attempt to make our website as transparent as possible and our goal is that all of our customers have a clear understanding of how our site works before participating in auctions. Our customers are given the option to enter their credit card information and purchase a bid pack upon registering with our site. Registration itself however, is always free for our users. We would like to point out that it is impossible for our company to charge a customer's credit card without their permission. The purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made. We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXX. Thank you and have a wonderful day.