QuiBids

Initial Business Response /* (1000, 5, 2016/01/14) */
Thank you for your email. Upon closing your account, QuiBids will remove your personal information from view as soon as reasonably possible, based on your account activity and in accordance with applicable law. We do retain personal...

information from closed accounts to comply with law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce our Terms & Conditions, and take other actions otherwise permitted by law.

Initial Business Response /* (1000, 5, 2016/01/22) */
Thank you for your email. Unfortunately this account is invalid and no money was ever taken. If you have any other questions feel free to contact us. Thank you and have a great day.

Initial Business Response /* (1000, 5, 2015/08/14) */
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. After reviewing your account it appears that you have requested and...

received a refund for all unused bids on August 14, 2010 totaling $60.00. Please allow 1-2 business days for your funds to post back to your account. Your financial institution will confirm this.

Hello, Thank you for your email.  Please refer to http://www.quibids.com/en/quibids101/blog/26-Bid-O-Matic-Revealed-Even-More.  Unfortunately our records show the last 4 auctions participated in only used voucher bids.  Please call in so we can further explain the process.  Thank you and have a great day. Sincerely, [redacted]Compliance

Initial Business Response /* (1000, 5, 2015/12/31) */
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. Upon signing up for a membership on our site you were asked to read our...

'Terms and Conditions' and to check a box acknowledging that you read and understood this article. These terms and conditions clearly state how this site works. In addition, our business model as well as the ins and outs of the website, are easily found in both the 'Help' section and in 'QuiBids 101'. Each bid costs just $0.60. Our most popular bid packages are available by selecting the Buy Bids tab on the main menu bar. These bids are pre-paid and placed in your Bids Account. Each time you place a bid, your Bids Account is deducted one bid. Once a bid is placed the auction price will go up in increments of 1,2,5,10,15, or 20 cents. . A maximum of 20 seconds is also added to the timer every time someone bids. This gives enough time for someone else to make the decision to bid if they're interested. This is similar to the "Going once...Going twice...SOLD!" approach of traditional auctions. If you are the top bidder when the timer reaches zero, you win. You will then pay the ending auction price as well as the cost of shipping. If you do not win, you lose your bids that have been placed; however, we offer a "Buy it Now" feature on all auctions. When you use our "Buy it Now" feature, we subtract the cash value of the bids you've placed (excluding voucher bids) from the value price of the item, and you only have to pay the difference. Let's say you spend 30 bids trying to win a $30 valued product, but you don't win. Your 30 bids are worth $18 (30 x $0.60), so if you choose to use the "Buy It Now', you would pay $12 plus shipping for the product. *Please note that this offer applies to real bids only, and that voucher bids to do not apply to the 'Buy It Now' option. This feature limits the risk in participating in our auctions, as we offer the "Buy It Now" feature for all of our auctions. It is very possible to win on our site. Since we launched in October 2009, we have had millions of winners on our site. We have even had a large number of people max out their wins for a given month. Here at QuiBids we strive to ensure that the users who participate in our auctions have a great time and experience the fun of winning items at really low prices. It is not however, realistic to assume that a $24 or $45 bid pack will likely lead to winning a $200+ item on our site, like an iPad, MacBook or PS3. It happens all the time, but it is not a good expectation to have. Our goal is to build long lasting customer relationships built on a mutually beneficial value premise. We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXX. Thank you and have a wonderful day.

Hello, Thank you for your email.  Unfortunately this account used all bids 4...

years ago when you signed up.  All transactions were made 4 years ago from March to May 2012.  Our records show that 4 years ago this account participated in 84 auctions winning gift cards and voucher bids.  Please refer to our Terms and Conditions under the Bidding/Bid Purchase section to verify how our bid process works.  Thank you and have a great day. Sincerely, [redacted]Compliance

Hello, We attempt to make our website as transparent as possible and our goal is that all of our customers have a clear understanding of how our site works before participating in auctions. Our customers are given the option to enter their credit card information and purchase a bid pack upon...

registering with our site. Registration itself however, is always free for our users.  We would like to point out that it is impossible for our company to charge a customer’s credit card without their permission. The purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made. We would like to point out that we have never allowed bots or company employees to bid on our auctions as this is highly illegal and our site would have been shut down a long time ago. This is a clear violation of our Terms and Conditions for either employees or for their family members to bid on this website site. All of this can be easily proven if requested by the Revdex.com. One thing you should keep in mind is that we have hundreds of active users at any given moment during the day, and if all of them choose to participate in an auction, the auction can go on for an extended period of time. Sincerely,[redacted]Compliance

Hello,We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. We attempt to make our website as transparent as possible and our goal is that all of our customers have a clear...

understanding of how our site works before participating in auctions. Our customers are given the option to enter their credit card information and purchase a bid pack upon registering with our site. Registration itself however, is always free for our users.  We would like to point out that it is impossible for our company to charge a customer’s credit card without their permission. The purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made. Upon signing up for a membership on our site you were asked to read our ‘Terms and Conditions’ and to check a box acknowledging that you read and understood this article. These terms and conditions clearly state how this site works. In addition, our business model as well as the ins and outs of the website, are easily found in both the ‘Help’ section and in ‘QuiBids 101’. Each bid costs just $0.60. Our most popular bid packages are available by selecting the Buy Bids tab on the main menu bar. These bids are pre-paid and placed in your Bids Account. Each time you place a bid, your Bids Account is deducted one bid. Once a bid is placed the auction price will go up in increments of 1,2,5,10,15, or 20 cents. . A maximum of 20 seconds is also added to the timer every time someone bids. This gives enough time for someone else to make the decision to bid if they're interested. This is similar to the “Going once...Going twice...SOLD!” approach of traditional auctions. If you are the top bidder when the timer reaches zero, you win. Thank you and have a great day.

Hello,Thank you for your email. Please contact our Compliance Department at 1-855-QUIBIDS so that we may assist you in getting this issue cleared up as quickly as possible. We understand this can be an inconvenience and we do apologize for the interruption. Our security systems are in place to not...

only protect our site from credit card fraud, but to also ensure the safety and security of your account as well. Thank you and have a great day. Sincerely, [redacted]Compliance

Hello, Thank you for your email. Please contact our Compliance Department at 1-855-QUIBIDS so that we may assist you in getting this issue cleared up as quickly as possible. We understand this can be an inconvenience and we do apologize for the interruption. Our security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as well. Thank you and have a great day. Sincerely, [redacted]Compliance

Complaint: [redacted]
I am rejecting this response because:  I have already called that number and was rudely hung up on by supervisor and too what a scam the site really is and how I should enjoy being scammed because that is quibids true business model.  They hid bad feedback and there policy where people will not see it, even while coaxing you to a everything you need to know section that doesn't show there fraudulent bidding process model.   95% is horrible model.   Oh, and they don't even answer there number they gave the bb complaint.  Dishonest company that should pay gambling taxes as they favor the house with there dishonest way of making other bidders not bidding for your auction drive up the cost on items they don't want and have no interest in, and only can buy if they win the auction.   No robot needed to drive up costs because the link multiple auctions so your bidding and losing to nobody as the winner only wants the item they bid on so they keep the products to sell again.   So fraud.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/10/26) */
We do not have any record of this information having an account with us. Please contact our Compliance Department at 1-855-QUIBIDS so that we may assist you in getting this issue cleared up as quickly as possible. We understand this can be an...

inconvenience and we do apologize for the interruption. Our security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as well. Thank you and have a great day.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted]
I am rejecting this response because:My issue no longer matters to me, as a result I am never going to have another interaction with this awful online business that is Quibids.com 
Sincerely,
[redacted]

Hello, We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously.  We attempt to make our website as transparent as possible and our goal is that all of our customers have a clear...

understanding of how our site works before participating in auctions. Our customers are given the option to enter their credit card information and purchase a bid pack upon registering with our site. Registration itself however, is always free for our users.  We would like to point out that it is impossible for our company to charge a customer’s credit card without their permission. The purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made.  Upon signing up for a membership on our site you were asked to read our ‘Terms and Conditions’ and to check a box acknowledging that you read and understood this article. These terms and conditions clearly state how this site works. In addition, our business model as well as the ins and outs of the website, are easily found in both the ‘Help’ section and in ‘QuiBids 101’. Each bid costs just $0.60. Our most popular bid packages are available by selecting the Buy Bids tab on the main menu bar. These bids are pre-paid and placed in your Bids Account. Each time you place a bid, your Bids Account is deducted one bid. Once a bid is placed the auction price will go up in increments of 1,2,5,10,15, or 20 cents. . A maximum of 20 seconds is also added to the timer every time someone bids. This gives enough time for someone else to make the decision to bid if they're interested. This is similar to the “Going once...Going twice...SOLD!” approach of traditional auctions. If you are the top bidder when the timer reaches zero, you win.  You will then pay the ending auction price as well as the cost of shipping.  If you do not win, you lose your bids that have been placed; however, we offer a "Buy it Now" feature on all auctions. When you use our “Buy it Now” feature, we subtract the cash value of the bids you’ve placed (excluding voucher bids) from the value price of the item, and you only have to pay the difference. Let's say you spend 30 bids trying to win a $30 valued product, but you don't win. Your 30 bids are worth $18 (30 x $0.60), so if you choose to use the "Buy It Now', you would pay $12 plus shipping for the product.  *Please note that this offer applies to real bids only, and that voucher bids to do not apply to the ‘Buy It Now’ option. This feature limits the risk in participating in our auctions, as we offer the "Buy It Now" feature for all of our auctions.  We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at [redacted]. Thank you and have a wonderful day. Sincerely,[redacted]Compliance

Hello, Thank you for your email.  We attempt to make our website as transparent as possible and our goal is that all of our customers have a clear understanding of how our site works before participating in auctions. Our customers are given the option to enter their credit card information...

and purchase a bid pack upon registering with our site. Registration itself however, is always free for our users.  We would like to point out that it is impossible for our company to charge a customer’s credit card without their permission. The purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made.  Unfortunately, we are unable to refund your bids as they were used in auction which helps determine the outcome price of the auction. All information pertaining to the refunding of bids can be found in our terms and conditions which are agreed to upon registering on our website.  The refund that was processed 1-27-17 was for $24.60 for 41 unused bids.  The 59 bids were used in auction was for Oakley Flak Jacket XLJ Sunglasses - Jet Black/Black Iridium which a screen shot is provided.  If you have any other questions feel free to contact us.  Thank you and have a great day. Sincerely, [redacted]Compliance

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Hello [redacted], Thank you for your email. Our records show the refund was processed 9-28-2016.  Please allow 1-3 business days for the funds to post back to your financial institution.  If you have any other questions feel free to contact us.  Thank you and have a great...

day. Sincerely, [redacted]Compliance

Complaint: [redacted]
I am rejecting this response because:I returned the iPad 
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/05/28) */
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. We attempt to make our website as transparent as possible and our goal is...

that all of our customers have a clear understanding of how our site works before participating in auctions. Our customers are given the option to enter their credit card information and purchase a bid pack upon registering with our site. Registration itself however, is always free for our users. We would like to point out that it is impossible for our company to charge a customer's credit card without their permission. The purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made. After reviewing your account it appears that you have requested and received a refund for all unused bids on May 26, 2015 totaling $60.00. We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXX. Thank you and have a wonderful day.

Initial Business Response /* (1000, 5, 2015/12/14) */
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. We attempt to make our website as transparent as possible and our goal is...

that all of our customers have a clear understanding of how our site works before participating in auctions. Our customers are given the option to enter their credit card information and purchase a bid pack upon registering with our site. Registration itself however, is always free for our users. We would like to point out that it is impossible for our company to charge a customer's credit card without their permission. The purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made. Unfortunately, we are unable to refund your bids as they were used in auction which helps determine the outcome price of the auction. All information pertaining to the refunding of bids can be found in our terms and conditions which are agreed to upon registering on our website. We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXX. Thank you and have a wonderful day.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The terms of agreement doesn't make it clear. Like l stated before it was not clear, since l had this problem l did look at quibids reviews there were many complaint about the same issue as mine. Apparently, it isn't that clear. also since l didn't claim my bids quibids should refund me.
Final Business Response /* (4000, 9, 2015/12/17) */
We would again like to express that we are sorry to hear that your recent experience while using our site was not ideal. Unfortunately, we are unable to refund your bids as they were used in auction which helps determine the outcome price of the auction. All information pertaining to the refunding of bids can be found in our terms and conditions which are agreed to upon registering on our website.