QuiBids

Hello, Thank you for your email.  We would like to apologize for the inconvenience, due to the weather our office building has been closed for the last couple days.  I went ahead cleared your account and processed your refund.  If you have any other questions feel free to contact...

us.  Thank you and have a great day. Sincerely, [redacted]Compliance

Hello,Unfortunately, we are unable to refund your bids as they were used in auction which helps determine the outcome price of the auction. All information pertaining to the refunding of bids can be found in our terms and conditions which are agreed to upon registering on our website.Sincerely,Compliance

Initial Business Response /* (1000, 5, 2015/09/21) */
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. We attempt to make our website as transparent as possible and our goal is...

that all of our customers have a clear understanding of how our site works before participating in auctions. Our customers are given the option to enter their credit card information and purchase a bid pack upon registering with our site. Registration itself however, is always free for our users. We would like to point out that it is impossible for our company to charge a customer's credit card without their permission. The purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made. After reviewing your account it appears that you have requested and received a refund for all unused bids on September 20, 2015 totaling $60.00. Please allow 1-2 business days for the funds to post back into your account. We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXX. Thank you and have a wonderful day.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received a swift response from QuiBids after my email and Revdex.com complaint and then received a credit to my Amex for the full amount this morning. Judging by the amount of people that have and continue to experience this issue, it's clear that the company is aware of the problem with the website's operation, yet choose to leave it as-is. I would never feel comfortable doing business with a company that started relationships this way. That said, with respect to the issue at hand - a refund of payment - I am 100% satisfied with this company's speedy resolution process.

Initial Business Response /* (1000, 5, 2015/12/17) */
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. We attempt to make our website as transparent as possible and our goal is...

that all of our customers have a clear understanding of how our site works before participating in auctions. Our customers are given the option to enter their credit card information and purchase a bid pack upon registering with our site. Registration itself however, is always free for our users. We would like to point out that it is impossible for our company to charge a customer's credit card without their permission. The purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made. After reviewing your account it appears that you have requested and received a refund for all unused bids on December 15, 2015 totaling $58.80. Please allow 1-2 business days for the funds to post back to your account.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You charge people for bids even if they loose. You are a rip off company. You should be out of business you crooks!!!!
Final Business Response /* (4000, 9, 2015/12/18) */
We would again like to express that we are sorry to hear that your recent experience while using our site was not ideal. After reviewing your account it appears that you have requested and received a refund for all unused bids on December 15, 2015 totaling $58.80.

Complaint:...

[redacted]
I am rejecting this response because: I WAS CHEATED FOR THE AMOUNT THAT I WON! I want my gift card via mail or email. The amount that I wont was more than $0.51, it was $15.00. Either refund me the amount of the gift card, or mail or email me the gift card!
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2016/01/21) */
Thank you for your email. Please contact our Compliance Department at [redacted] so that we may assist you in getting this issue cleared up as quickly as possible. We understand this can be an inconvenience and we do apologize for the...

interruption. Our security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as well. Thank you and have a great day.

Initial Business Response /* (1000, 5, 2015/07/14) */
Thank you for your email. Unfortunately you filed a chargeback against our company. When this happens we automatically assume that it is credit card fraud. Any and all accounts are permanently disabled. If you have any other questions feel...

free to contact us. Thank you and have a great day.

Initial Business Response /* (1000, 5, 2015/09/09) */
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. We attempt to make our website as transparent as possible and our goal is...

that all of our customers have a clear understanding of how our site works before participating in auctions. Our customers are given the option to enter their credit card information and purchase a bid pack upon registering with our site. Registration itself however, is always free for our users. We would like to point out that it is impossible for our company to charge a customer's credit card without their permission. The purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made. We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXX. Thank you and have a wonderful day.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They still did not explain that I was being charged $60 immediately. I thought there was a 30 day trial at which time I would pay $60. I also tried to bid on a few items but was outbid each time by the same person. It also did not specify in large print that you were using your bids so quickly. I was disappointed with the site and was expecting much more than was delivered. I still would like a refund based on good faith.
Final Business Response /* (4000, 9, 2015/09/10) */
Thank you for your email. Please contact our Compliance Department at 1-855-QUIBIDS so that we may assist you in getting this issue cleared up as quickly as possible. We understand this can be an inconvenience and we do apologize for the interruption. Our security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as well. Thank you and have a great day.

Initial Business Response /* (1000, 5, 2015/06/05) */
Please contact our Compliance Department at [redacted] so that we may assist you in getting this issue cleared up as quickly as possible. We understand this can be an inconvenience and we do apologize for the interruption. Our security...

systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as well. Thank you and have a great day.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Quibids had ample opportunity to take the honest path. They chose not to do so and are withholding 2 gift cards that are due to me.
I gave Quibids numerous opportunities to correct their actions and they chose not to do so. I do not want to contact them again as this is now in the hands of the Revdex.com of Oklahoma City and I trust that they will be able to resolve the situation better then I was able to.
Final Business Response /* (4000, 9, 2015/06/09) */
Thank you for your email. Please contact our Compliance Department at [redacted] so that we may assist you in getting this issue cleared up as quickly as possible. We understand this can be an inconvenience and we do apologize for the interruption. Our security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as well. Thank you and have a great day.

Hello,We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously.  After reviewing your account it appears that you have requested and received a refund for all unused bids on May 2,...

2016 totaling $60.00.  Please allow 1-2 business days for the funds to return to your account.  Thank you and have a great day.Sincerely,[redacted]Compliance

Initial Business Response /* (1000, 5, 2016/01/14) */
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. We attempt to make our website as transparent as possible and our goal is...

that all of our customers have a clear understanding of how our site works before participating in auctions. Our customers are given the option to enter their credit card information and purchase a bid pack upon registering with our site. Registration itself however, is always free for our users. We would like to point out that it is impossible for our company to charge a customer's credit card without their permission. The purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made. Upon signing up for a membership on our site you were asked to read our 'Terms and Conditions' and to check a box acknowledging that you read and understood this article. These terms and conditions clearly state how this site works. In addition, our business model as well as the ins and outs of the website, are easily found in both the 'Help' section and in 'QuiBids 101'. Each bid costs just $0.60. Our most popular bid packages are available by selecting the Buy Bids tab on the main menu bar. These bids are pre-paid and placed in your Bids Account. Each time you place a bid, your Bids Account is deducted one bid. Once a bid is placed the auction price will go up in increments of 1,2,5,10,15, or 20 cents. . A maximum of 20 seconds is also added to the timer every time someone bids. This gives enough time for someone else to make the decision to bid if they're interested. This is similar to the "Going once...Going twice...SOLD!" approach of traditional auctions. If you are the top bidder when the timer reaches zero, you win. You will then pay the ending auction price as well as the cost of shipping. If you do not win, you lose your bids that have been placed; however, we offer a "Buy it Now" feature on all auctions. When you use our "Buy it Now" feature, we subtract the cash value of the bids you've placed (excluding voucher bids) from the value price of the item, and you only have to pay the difference. Let's say you spend 30 bids trying to win a $30 valued product, but you don't win. Your 30 bids are worth $18 (30 x $0.60), so if you choose to use the "Buy It Now', you would pay $12 plus shipping for the product. *Please note that this offer applies to real bids only, and that voucher bids to do not apply to the 'Buy It Now' option. This feature limits the risk in participating in our auctions, as we offer the "Buy It Now" feature for all of our auctions. We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXX. Thank you and have a wonderful day.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I believe they are running a scam. I feel they are promoting an auction site that is not what people think an auction is suppose to be. At regular auctions, you don't have to buy bids every time. I understand the registration fee, but not have to buy bids over and over.
Final Business Response /* (4000, 9, 2016/01/18) */
Thank you for your email. Please contact our Compliance Department at [redacted] so that we may assist you in getting this issue cleared up as quickly as possible. We understand this can be an inconvenience and we do apologize for the interruption. Our security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as well. Thank you and have a great day.

Hello [redacted],We attempt to make our website as transparent as possible and our goal is that all of our customers have a clear understanding of how our site works before participating in auctions. Our customers are given the option to enter their credit card information and purchase a bid pack upon...

registering with our site. Registration itself however, is always free for our users.  We would like to point out that it is impossible for our company to charge a customer’s credit card without their permission. The purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made.  If you have any other questions feel free to contact us.  Thank you and have a great day. Sincerely, [redacted]Compliance

Initial Business Response /* (1000, 5, 2015/11/16) */
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. We attempt to make our website as transparent as possible and our goal is...

that all of our customers have a clear understanding of how our site works before participating in auctions. Our customers are given the option to enter their credit card information and purchase a bid pack upon registering with our site. Registration itself however, is always free for our users. We would like to point out that it is impossible for our company to charge a customer's credit card without their permission. The purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made. place
Initial Consumer Rebuttal /* (3000, 7, 2015/11/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
you say its states it 3 times I only seen it one time and that was after you charged my card,
Final Business Response /* (4000, 9, 2015/11/17) */
Thank you for your email. Please contact our Compliance Department at [redacted] so that we may assist you in getting this issue cleared up as quickly as possible. We understand this can be an inconvenience and we do apologize for the interruption. Our security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as well. Thank you and have a great day.

Initial Business Response /* (1000, 5, 2016/01/11) */
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. We attempt to make our website as transparent as possible and our goal is...

that all of our customers have a clear understanding of how our site works before participating in auctions. Our customers are given the option to enter their credit card information and purchase a bid pack upon registering with our site. Registration itself however, is always free for our users. We would like to point out that it is impossible for our company to charge a customer's credit card without their permission. The purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made. Upon signing up for a membership on our site you were asked to read our 'Terms and Conditions' and to check a box acknowledging that you read and understood this article. These terms and conditions clearly state how this site works. In addition, our business model as well as the ins and outs of the website, are easily found in both the 'Help' section and in 'QuiBids 101'. Each bid costs just $0.60. Our most popular bid packages are available by selecting the Buy Bids tab on the main menu bar. These bids are pre-paid and placed in your Bids Account. Each time you place a bid, your Bids Account is deducted one bid. Once a bid is placed the auction price will go up in increments of 1,2,5,10,15, or 20 cents. . A maximum of 20 seconds is also added to the timer every time someone bids. This gives enough time for someone else to make the decision to bid if they're interested. This is similar to the "Going once...Going twice...SOLD!" approach of traditional auctions. If you are the top bidder when the timer reaches zero, you win. You will then pay the ending auction price as well as the cost of shipping. If you do not win, you lose your bids that have been placed; however, we offer a "Buy it Now" feature on all auctions. When you use our "Buy it Now" feature, we subtract the cash value of the bids you've placed (excluding voucher bids) from the value price of the item, and you only have to pay the difference. Let's say you spend 30 bids trying to win a $30 valued product, but you don't win. Your 30 bids are worth $18 (30 x $0.60), so if you choose to use the "Buy It Now', you would pay $12 plus shipping for the product. *Please note that this offer applies to real bids only, and that voucher bids to do not apply to the 'Buy It Now' option. This feature limits the risk in participating in our auctions, as we offer the "Buy It Now" feature for all of our auctions. We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXX. Thank you and have a wonderful day.

Hello, After reviewing your account it appears that you have requested and received a refund for all unused bids on February 26, 2016 totaling $60.00.  If you have any other questions feel free to contact us.  Thank you and have a great day.Sincerely,[redacted]Compliance

Initial Business Response /* (1000, 5, 2015/08/05) */
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. We attempt to make our website as transparent as possible and our goal is...

that all of our customers have a clear understanding of how our site works before participating in auctions. Our customers are given the option to enter their credit card information and purchase a bid pack upon registering with our site. Registration itself however, is always free for our users. We would like to point out that it is impossible for our company to charge a customer's credit card without their permission. The purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made. We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXX. Thank you and have a wonderful day.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I disagree with the response. The customer is NOT given the option to sign up for an account without entering credit card information. Upon signing up, it is NOT clear that the customer's credit card will be charged by signing up for an account. Again, I emailed the website the day of immediately following to cancel my account and again later that week to speak with customer service and never received a response. I made 2 attempts to reach customer service and unfortunately because I am disputing the charge that the company has decided to reply. I never received a confirmation email that my inquiry was received. I have the time and date of when I attempted these actions.
Final Business Response /* (4000, 9, 2015/08/10) */
After reviewing your account it appears your account has been permanently disabled due to the fact that a chargeback has been filed with your bank or credit card company against our company. When a chargeback is placed it means that your bank or credit card company initiated a dispute of a charge on your behalf. This chargeback is sent to our company requesting certain information including the date of the transaction, what address the user registered with, etc. We respond to these disputes supplying the bank or credit card company with the requested information. The bank or credit card company then decides whether the customer or our company wins the chargeback. If the customer wins the chargeback, the bank or credit card company credits the amount disputed back to the customer's account. If our company wins the chargeback, we are able to issue the refund. Please feel free to contact us with any other questions you may have regarding this issue. Thanks and have a great day.

Hello,Thank you for your email. Please contact our Compliance Department at 1-855-QUIBIDS so that we may assist you in getting this issue cleared up as quickly as possible. We understand this can be an inconvenience and we do apologize for the interruption. Our security systems are in place to not...

only protect our site from credit card fraud, but to also ensure the safety and security of your account as well. Thank you and have a great day. Sincerely,[redacted]Compliance

Hello, Thank you for your email. Please contact our Compliance Department at 1-855-QUIBIDS so that we may assist you in getting this issue cleared up as quickly as possible. We understand this can be an inconvenience and we do apologize for the interruption. Our security systems are in place to...

not only protect our site from credit card fraud, but to also ensure the safety and security of your account as well. Thank you and have a great day.  Sincerely, [redacted]Compliance

Hello, Thank you for your email. Please contact our Compliance Department at 1-855-QUIBIDS so that we may assist you in getting this issue cleared up as quickly as possible. We understand this can be an inconvenience and we do apologize for the interruption. Our security systems are in place to...

not only protect our site from credit card fraud, but to also ensure the safety and security of your account as well. Thank you and have a great day. Sincerely,[redacted]Compliance