*** *** knew what the numbers were that were presented to him prior to him freely and voluntarily signing the financial documentsMr*** also knew that a bank would not lend someone $70,at 0% for free. No one mislead or found a sneaky way to deceive Mr*** as he
stated. No one here stated to him that “It’s too complicated to explain...” or “Even if there’s something wrong...” He financed it at a 0% interest rate which was paid for upfront. He knows this and this was cleary explained to him. He came the next day to pick the vehicle and we reviewed it again with him
Basically, Quirk is saying that they can advertise any price they want to and then say that the product is sold but offer no proof since that would violate someone’s privacyWith that type of reasoning it is clear that the Revdex.com cannot or will not help to stop Quirk’s adsQuirk knows perfectly well that their ad was a classic bait-and-switchI will file one more complaint with the Attorney General’s office and then drop the matterI will just have to accept the fact that Quirk is a dishonest car dealer that I will never do business withI am also very disappointed with the Revdex.com for not helping to resolve this issue
Regards,
*** ***
Hello, There seems to be some confusion with this order, due to an *** message system outage we experienced. We acknowledged the customers concern and sent a replacement part on *** tracking ***If there is still an issue with this order we will be glad to
assistHere is a copy of the message sent to the customer:***,*** form Quirk SubaruI was contacted in regards to your account and I think there is some sort of miss understandingFirstly I would like to apologize for any inconvenience our email server has been touchy for the past couple of week and is being worked on, also we are a dealership and work M-F 7-and Saturday 7-ESTI responded to your concern yesterday and had a package expedited out to youHowever a negative has been left on our account detailing this never happened*** is the new tracking number Please give me a call *** and I am sure we can get this taken care of
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***..
[Hi ***, This is *** ***I notified *** to cancel my lease contract when he called me upon arrival of the vehicle the first week of January since he said I should reach out to him directly with any questions/inquiriesI also notified you via email on February 9, regarding my conversation with ***, please refer your emailsI called you many times and we have exchanged several emails regarding this subject matterI did not hear from you or *** that the contract is not cancelled too, the vehicle is with your possession and not registered under my nameI called you several times the past couple of months but I did not hear from you until now** ***' manager has been contacting me on a regular basis regarding the payments, therefore I called you couple of times last week, last Friday and again today alsoPlease call me at (*** *** when you have few minutes so we can get the issue resolved immediately.]
Regards,
*** *** ***
Quirk ***'s
response to this complaint did not address a single issueTo simply state that the car was sold, sorry, makes a mockery of the Revdex.comAny company that dismisses a advertisement complaint with absolutely no proof does not deserve to be a member of the Revdex.comQuirk *** advertised a new *** *** for $15,Quirk claimed that the car was sold on Thursday, February 12, I asked to see the sales receipt and I was shown a bill of sale for a car that had a base price of over $20,That is not the car that was advertised!This is the car that I came to see:advertised price: $15,723destination fee: $795documentation fee: $299tax: $1051.06inspection sticker: $35Grand Total: $18,038.06All of these number were verified by email with the salesman just a couple of hours before I drove to the dealership.It is very easy for Quirk *** to prove that the ad was truthfulAll they have to do is show the sales receipt for the $15,base price *** *** that was sold on Thursday, February 12, and show the VIN number so I can contact the buyer to verify that the sale is real and not another falsified documentWhat makes this matter even worse is that Quirk *** is still running the ad for $15,and it has been days since I visitedIt is a completely adIt is taking sales away from honest dealers and it is wasting the time of every customer that responds to the adQuirk *** does not deserve to be a member of the Revdex.com.Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
The parts were showing in our system at the time Mrs*** called, However the parts on hand were not in saleable condition, We then had to order the parts which would take up to another days for us to receive and then ship out, Mrs *** had called to cancel the orderWe then refunded the
order on 3/5/18.I have attached the order details and payment transactions Thank you *** ***Quirkparts
To whom it may concen regarding *** *** ***
*** ***Vin# ***
We received the Revdex.com complaint regarding Mr ***s *** *** in regards to on going recallsand awaiting repairs/parts for themMr***s vehicle has as of 3/24/2015only open
recalls on his vehicle we at Quirk performed one on May 17, 2014and another dealer had done others on December 12, The vehicle doesstill have open recalls that remedy’s just became available for on March The customer was madeaware we had no remedy for these recalls at that time and was informed this backon 2/20/The customers concern isin regard to the vehicle and with***/*** themselvesThe dealership performed all open recalls whenremedies became available from the manufacture
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The left rear blinker bulb was indeed offered to be replacedAs was the KEY BATTERY that was going bad (which was left out in the businesses response)However, *** refused to fix the rattle in the car by saying "there's nothing we can do! The problem has to do with the bass!" He also added "you didn't purchase the car here, so there's nothing we can do!"He also offered to "CALL A *** REPRESENTATIVE!" It was NOT offered to get a 2nd opinion to another dealer What does that have to do with anything at all? If there is a CONFIRMED problem which you're admitting in your response, then why would a business refuse to fix it when it wouldn't cost them anything with the vehicle being well within the warranty range! My vehicle is under the manufacturers warranty, it should not rattle period! And it shouldn't be denied the chance to even be looked at when it has any rattling that wasn't there at the beginning!*** heard the rattle in the car himself, when the volume of the radio was at level 20, which is half what the stereo allowsThe bottom line is that *** WOULD NOT EVEN ATTEMPT TO FIX THE RATTLE INSIDE THE VEHICLE THAT IS UNDER THE MANUFACTURER'S WARRANTY!!And yes I did swear at *** which I mentioned in my first post, because of his attitude towards customers & constant argument of the issue that needed to be addressed.Regards,
*** ***
We satisfied our obligation for the $on 1/9/when we sent check number *** to *** in the amount of $1136. The $was thought to have been sent the same day, after inspection, we have since sent the $also owed. This issue is done and satisfied. Thank you for your time
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,there is nothing they can show me the price was changed
*** ***
It is unfortunate that Mr*** is so upset but Quirk Subaru does not engage in "bait and switch" business practices. That is a very accusatory remark and is not unlike the rude remarks that Mr*** was yelling in our showroom. He was unreasonable and was acting with disrespect toward sales people and management. We asked him to leave because his behavior was so extreme and rude. *** *** was mistaken that Quirk Subaru was part of the *** membership and has been notified of such
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Again I have you them - they did have my permission to run my credit I didn't authorize it and cant give me proof that I gave it to them .They only saying gave it ove rthe phone which I didnt do ,
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve
my issues and/or concerns in reference to complaint # ***
This email is in regards to complaint #*** with Quirk Chevrolet of Boston located at *** *** *** ** *** ** where I initially leased my car then returned to purchase itI am writing to expand on my initial complaint.Since my last complaint in regards to the negligent delay in obtaining my license plates, I did finally receive them, but with no offer to make up for the problem they caused aside from paying for the ticket I received.The issue I'm having now is that during the purchase of my car the salesman, ***, said part of the deal would be that Quirk would pay for my first months car paymentThey still have not done thisI have contacted *** times now with no response, then contacted the general manager, *** ***, who also will not respond to meThis has been a horrible experience and I at least need answersAny help would be sincerely welcomed. Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
My name is not ***I had contacted GM Financial who told me that no payments were made by QuirkPer the buyout, ***, the salesman handling my buyout, told me that quirk would be paying the first months payment towards the financing which GM Financial never received from Quirk
Regards,
*** ***
We are apologize for any inconvenience to Mrs***Here at Quirk we do not practice "bait and switch"This vehicle was sold the night before and we are sorry for the misunderstanding due to our internet inventory did not get updated in a timely mannerIf Mrs*** is still on the
market for a *** I will gladly help her the best that I to get her in a new or used ***She can contact me directly at ***Thank you
This is not accurate. Mr*** knew the price of the vehicle and the trade value as he stated in his statement. Mr*** owes us or the bank the payoff amount. We can get the payoff with just the VINPlease review the paperwork to confirm. He is obligated because the
contract does not have a payoff figure. This is very clearThis is simple math. Please have him contact me @ ***. Thank you, *** ***
1) Quirk Works *** service center.2) *** *** Limited3) The service was done on 12/17/the bolt snapped driving on the
highway on 2/17/17. Update: Because the bolt that snapped off stripped the thread where the bolt is tightened, the garage had to replace the alternator to get the screw inThe dealership called and want the mechanic to use a nut to hold the bolt in place instead of doing the full fix which is replacement of the alternator.The car is currently at *** *** in *** **
*** *** knew what the numbers were that were presented to him prior to him freely and voluntarily signing the financial documentsMr*** also knew that a bank would not lend someone $70,at 0% for free. No one mislead or found a sneaky way to deceive Mr*** as he
stated. No one here stated to him that “It’s too complicated to explain...” or “Even if there’s something wrong...” He financed it at a 0% interest rate which was paid for upfront. He knows this and this was cleary explained to him. He came the next day to pick the vehicle and we reviewed it again with him
Basically, Quirk is saying that they can advertise any price they want to and then say that the product is sold but offer no proof since that would violate someone’s privacyWith that type of reasoning it is clear that the Revdex.com cannot or will not help to stop Quirk’s adsQuirk knows perfectly well that their ad was a classic bait-and-switchI will file one more complaint with the Attorney General’s office and then drop the matterI will just have to accept the fact that Quirk is a dishonest car dealer that I will never do business withI am also very disappointed with the Revdex.com for not helping to resolve this issue
Regards,
*** ***
Hello, There seems to be some confusion with this order, due to an *** message system outage we experienced. We acknowledged the customers concern and sent a replacement part on *** tracking ***If there is still an issue with this order we will be glad to
assistHere is a copy of the message sent to the customer:***,*** form Quirk SubaruI was contacted in regards to your account and I think there is some sort of miss understandingFirstly I would like to apologize for any inconvenience our email server has been touchy for the past couple of week and is being worked on, also we are a dealership and work M-F 7-and Saturday 7-ESTI responded to your concern yesterday and had a package expedited out to youHowever a negative has been left on our account detailing this never happened*** is the new tracking number Please give me a call *** and I am sure we can get this taken care of
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***..
[Hi ***, This is *** ***I notified *** to cancel my lease contract when he called me upon arrival of the vehicle the first week of January since he said I should reach out to him directly with any questions/inquiriesI also notified you via email on February 9, regarding my conversation with ***, please refer your emailsI called you many times and we have exchanged several emails regarding this subject matterI did not hear from you or *** that the contract is not cancelled too, the vehicle is with your possession and not registered under my nameI called you several times the past couple of months but I did not hear from you until now** ***' manager has been contacting me on a regular basis regarding the payments, therefore I called you couple of times last week, last Friday and again today alsoPlease call me at (*** *** when you have few minutes so we can get the issue resolved immediately.]
Regards,
*** *** ***
Please contact Finance Manager *** at ###-###-#### to get the deal that was offered
I will ask our service manager, *** ***, to contact you
Quirk ***'s
response to this complaint did not address a single issueTo simply state that the car was sold, sorry, makes a mockery of the Revdex.comAny company that dismisses a advertisement complaint with absolutely no proof does not deserve to be a member of the Revdex.comQuirk *** advertised a new *** *** for $15,Quirk claimed that the car was sold on Thursday, February 12, I asked to see the sales receipt and I was shown a bill of sale for a car that had a base price of over $20,That is not the car that was advertised!This is the car that I came to see:advertised price: $15,723destination fee: $795documentation fee: $299tax: $1051.06inspection sticker: $35Grand Total: $18,038.06All of these number were verified by email with the salesman just a couple of hours before I drove to the dealership.It is very easy for Quirk *** to prove that the ad was truthfulAll they have to do is show the sales receipt for the $15,base price *** *** that was sold on Thursday, February 12, and show the VIN number so I can contact the buyer to verify that the sale is real and not another falsified documentWhat makes this matter even worse is that Quirk *** is still running the ad for $15,and it has been days since I visitedIt is a completely adIt is taking sales away from honest dealers and it is wasting the time of every customer that responds to the adQuirk *** does not deserve to be a member of the Revdex.com.Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
The parts were showing in our system at the time Mrs*** called, However the parts on hand were not in saleable condition, We then had to order the parts which would take up to another days for us to receive and then ship out, Mrs *** had called to cancel the orderWe then refunded the
order on 3/5/18.I have attached the order details and payment transactions Thank you *** ***Quirkparts
To whom it may concen regarding *** *** ***
*** ***Vin# ***
We received the Revdex.com complaint regarding Mr ***s *** *** in regards to on going recallsand awaiting repairs/parts for themMr***s vehicle has as of 3/24/2015only open
recalls on his vehicle we at Quirk performed one on May 17, 2014and another dealer had done others on December 12, The vehicle doesstill have open recalls that remedy’s just became available for on March The customer was madeaware we had no remedy for these recalls at that time and was informed this backon 2/20/The customers concern isin regard to the vehicle and with***/*** themselvesThe dealership performed all open recalls whenremedies became available from the manufacture
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The left rear blinker bulb was indeed offered to be replacedAs was the KEY BATTERY that was going bad (which was left out in the businesses response)However, *** refused to fix the rattle in the car by saying "there's nothing we can do! The problem has to do with the bass!" He also added "you didn't purchase the car here, so there's nothing we can do!"He also offered to "CALL A *** REPRESENTATIVE!" It was NOT offered to get a 2nd opinion to another dealer What does that have to do with anything at all? If there is a CONFIRMED problem which you're admitting in your response, then why would a business refuse to fix it when it wouldn't cost them anything with the vehicle being well within the warranty range! My vehicle is under the manufacturers warranty, it should not rattle period! And it shouldn't be denied the chance to even be looked at when it has any rattling that wasn't there at the beginning!*** heard the rattle in the car himself, when the volume of the radio was at level 20, which is half what the stereo allowsThe bottom line is that *** WOULD NOT EVEN ATTEMPT TO FIX THE RATTLE INSIDE THE VEHICLE THAT IS UNDER THE MANUFACTURER'S WARRANTY!!And yes I did swear at *** which I mentioned in my first post, because of his attitude towards customers & constant argument of the issue that needed to be addressed.Regards,
*** ***
We satisfied our obligation for the $on 1/9/when we sent check number *** to *** in the amount of $1136. The $was thought to have been sent the same day, after inspection, we have since sent the $also owed. This issue is done and satisfied. Thank you for your time
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,there is nothing they can show me the price was changed
*** ***
It is unfortunate that Mr*** is so upset but Quirk Subaru does not engage in "bait and switch" business practices. That is a very accusatory remark and is not unlike the rude remarks that Mr*** was yelling in our showroom. He was unreasonable and was acting with disrespect toward sales people and management. We asked him to leave because his behavior was so extreme and rude. *** *** was mistaken that Quirk Subaru was part of the *** membership and has been notified of such
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Again I have you them - they did have my permission to run my credit I didn't authorize it and cant give me proof that I gave it to them .They only saying gave it ove rthe phone which I didnt do ,
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve
my issues and/or concerns in reference to complaint # ***
This email is in regards to complaint #*** with Quirk Chevrolet of Boston located at *** *** *** ** *** ** where I initially leased my car then returned to purchase itI am writing to expand on my initial complaint.Since my last complaint in regards to the negligent delay in obtaining my license plates, I did finally receive them, but with no offer to make up for the problem they caused aside from paying for the ticket I received.The issue I'm having now is that during the purchase of my car the salesman, ***, said part of the deal would be that Quirk would pay for my first months car paymentThey still have not done thisI have contacted *** times now with no response, then contacted the general manager, *** ***, who also will not respond to meThis has been a horrible experience and I at least need answersAny help would be sincerely welcomed. Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
My name is not ***I had contacted GM Financial who told me that no payments were made by QuirkPer the buyout, ***, the salesman handling my buyout, told me that quirk would be paying the first months payment towards the financing which GM Financial never received from Quirk
Regards,
*** ***
We are apologize for any inconvenience to Mrs***Here at Quirk we do not practice "bait and switch"This vehicle was sold the night before and we are sorry for the misunderstanding due to our internet inventory did not get updated in a timely mannerIf Mrs*** is still on the
market for a *** I will gladly help her the best that I to get her in a new or used ***She can contact me directly at ***Thank you
This is not accurate. Mr*** knew the price of the vehicle and the trade value as he stated in his statement. Mr*** owes us or the bank the payoff amount. We can get the payoff with just the VINPlease review the paperwork to confirm. He is obligated because the
contract does not have a payoff figure. This is very clearThis is simple math. Please have him contact me @ ***. Thank you, *** ***
1) Quirk Works *** service center.2) *** *** Limited3) The service was done on 12/17/the bolt snapped driving on the
highway on 2/17/17. Update: Because the bolt that snapped off stripped the thread where the bolt is tightened, the garage had to replace the alternator to get the screw inThe dealership called and want the mechanic to use a nut to hold the bolt in place instead of doing the full fix which is replacement of the alternator.The car is currently at *** *** in *** **