I have several comments that I would like sent to the contact at Quirk Kia. First of all the vehicle had less than 40k on it when the release was signed. It also was at 9 years and 11 months. Releases are generally used by automotive shops to protect them from something that could go wrong like collapsing valves during a oil change or some other related damage related to working on an old car. This release had nothing to do with the oil leaks that were never fixed by Quirk. This release was signed at the time the oxygen sensor and running boards were removed. Little did I know at the time that Quirk never fixed any of the issues with the oil leak and actually tried to fix it without doing the proper repairs according to one other Kia Dealer and one independent repair shop. I am accepting this as closure as I have made a private agreement with Kia. I am not happy about any of this but just want it ended so I can get another car for my daughter.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
This was resolved over a month ago. We did pay for the ticket and she did not have a payment for two months. We only processed the paperwork and financing for her to buy her lease. It did take longer than usual for the bank to process her loan that she financed her lease with because they had to verify her employment. Please contact me @ [redacted] with any questions.
Hi [redacted],My name is [redacted], I'm the store sales manager, we briefly met today during your visit to the store, first of all I would like to apologize for the miscommunication that led to unpleasant situation, I wish you were here from the beginning to witness how nice and...
accommodating to your parents during their visit aside from the fact that we might sell a car or not.Your parents came inquiring about the [redacted], we showed them one of 2 [redacted]s we have available (white) your parents inquired about available colors and the [redacted] checked our system and came up with different options including incoming units and they picked the Grey incoming unit, they probably didn't ask what the time frame was or they might thought it was just incoming from our warehouse just like the White one did.Once they decided on the color, they started negotiating the price and we submitted your application to the bank and they required a cosigner since you carry a conditional social security number, when [redacted] explained that to your dad and started representing the numbers, that when your father asked if there was a Turkish or Arabic speaker because he was having difficulty communicating with [redacted]. I was more than happy to jump in and we had a friendly conversation, discussed the numbers and he told me he would rather do it without asking the favor of co-signing, so I called the bank and spoke with the indirect lending VP to get an exception and get your application approved at the best tier without a cosigner, your father still negotiated the payment even further and after finally reaching an agreement, he surprised us by requesting a $700 charger to be thrown in with no extra charge, we didn't have any room left to give him the charger at no cost so I offered him to roll it in the payment for $15/mo instead of $20, he insisted to make the deal at $175 with the charger or he will leave. At this point the deal wouldn't make any financial sense to the store, and no one at any [redacted] dealership would be interested in making such a deal, but I figured I'll help with anything I can since they spent couple of hours in the store and since we really had a very nice chat so I agreed to do the $175 including the charger so they would leave happy.I worked off the stock number I got from the salesman, and never discussed delivery time with your father, he did tell me that he was leaving the country the following day, but never mentioned that he has to take delivery before he leaves, when he gave me his credit card I even said "The first payment is due the day [redacted] picks up the car, Would you like to take care of it now" he said yes. We sell over 500 vehicles every month and we are ranked #3 [redacted] store nationwide, we go through intensive training and customer service workshops for us to handle this kind of volume both efficiently and professionally, [redacted] is a professional salesman and he worked in multiple car dealerships including high end and luxury brands, and honestly speaking he was so professional and pleasant throughout the transaction. We never had the intention to misinform your parents about the delivery date simply because we don’t have to, 90% of our incoming inventory is sold already.To tell you the truth, in this particular deal we may be went 110% above and beyond, between asking the bank for tier exception, lowering the payment, including the level 2 charger, we were more expecting a compliment rather than a complaint. Instead of trying to resolve a simple issue to could be a result of some language barrier (or not), we were accused of lying, unprofessionalism, and were threatened to call the police, we were also called “ill mannered” by a civilized, educated person like yourself. I just think it’s not fair, wouldn’t you agree?Offering to cancel the deal came to the table when your father made it clear he would only buy the Grey car and must take delivery today, which is impossible, every car counts for us and every customer makes a difference, but not every deal is possible, and your father did a great job negotiating the deal and left no tiny room for any extras or gifts to be offered to him on the top of what he was getting, going to other dealers could actually let your parents know how special they were treated. Insurance doesn’t cost you money until the car is registered, so you are not paying for any unused insurance, you paid a deposit that can be used on this car or different one. I don’t want to sell you a car if you don’t feel you got a great deal and be happy about it, I strive for more happy customers rather than more sales. I hope I gave you an explanation to what actually happened, and as I offered your father today, I can arrange an appointment with our General Manager if you feel you still need to talk to someone else.Sorry about the lengthy email, but you had a lengthy complain and I thought you deserve a complete explanation. [redacted]Sales ManagerQuirk [redacted]
It is correct that Quirk did agree to pay for half of the remaining lease payments and correct that I believe I should have kept better records of my lease agreement. With regards to the vehicles damage, I do have two questions. First, when the vehicle was turned into Quirk [redacted] with damage, why did I not pay additional money to cover the cost? Second, what would Quirk have done about the damage if all of this had not happened with the bank? I certainly was not planning on waiting five months to pay for a dent on a car that I had turned in. Quirk had the car for nearly four months before turning it over to the bank. I am curious to hear how Quirk planned to cover the cost of the damage before finding out I would be stuck paying it because the vehicle was returned to the bank.I am an average consumer that walked into a large Auto Dealership to purchase a car. The mistakes that have followed could have been avoided if one of Quirk's many employees took the time to verify my payoff amount. I still believe it is Quirk's responsibility to pay for the damage because that is what was agreed upon.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to...
complaint # [redacted]. .
GM continue to make false statements. To date, no refund has been given. Prior, to submitting emails, text messages, and a thank you post card for my business. Not to mention, the co-signers credit went from 803 to 770 due to your continued credit checks after a signed contract agreement was in place. The "mis-representation" of my paycheck comment is defamation.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]..
[the Dealership offers first month free so customers can opt out if the vehicle is not compatible. I brought in the vehicle within 90 days. I wanted to switch into a different deal. The price was too much. For work I used both my car and rental car provided by my company. Mileage was not an issue. I upgraded vehicle because of my option. When I brought in financed car back to dealership, I was not given any option and had to ask And was denied. I was told to take my plate and go. I did follow up many times and the company, they relayed me to Nissan finance and back. I had to been calling everywhere to get this situation resolved. Time has been consumed. I was still employed with the same company after this situation. There was major miscommunication. I should still be with this company and now my credit is damaged. No one offered me to trade in the vehicle and or sell it. I came to Quirk Nissan leasing vehicle, I maintained that and was looking to do more business. It’s not my job to monitor customer growth. I am only interested in being a part of Quirk Nissan while doing business and building my credit. I want to fix this by disputing my credit mark and continuing business with the Nissan. .]
Regards,
[redacted]
Customer came in to the dealership stating he could no longer pay for the vehicle. We made him aware that if he left it with us it would be declared a voluntary repossession. The customer said there was nothing else he could do and left the property.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing...
to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
The cheaper alternative was to put a bolt and nut to hold the whole thing together when the original construction is to thread the bolt into alternator. Explain to me how that is suppose to work or is safer?
Regards,
[redacted]
The ad we have has a stock number and it is not a false stock number, once the car is sold its sold. I do apologize that the customer had to drive here and learn that the car is not available. We try our best to accommodate our customers with a fair price on all our cars.
We will honor the agreement to give this customer All Weather floormats and a first free oil change. Please ask for [redacted] when the customer arrives
Revdex.com:
I have reviewed the response submitted by the...
business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].I have a written affidavit from the service manager of [redacted] that explains his findings.Regards,
[redacted]
On December 18, 2014 [redacted] purchased a 2014 Ford Focus from D.J. Quirk Ford Inc. Ms. [redacted] agreed to the terms of the purchase and reviewed and signed all necessary documents to complete the transaction that day. Everything that Ms. [redacted] signed is in compliance with...
the governing laws of Massachusetts in regards to the paperwork needed to finalize the purchase. After the purchase Ms. [redacted] contacting the dealership, making similar request to the complaint she filed, that D.J. Quirk Ford Inc. pay off her loan with [redacted] and allow her to keep the Focus that she purchase. Unfortunately we declined this request as we feel there is no wrong doing in this matter.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Please be advised I have searched for the recall that is mentioned above on the NTB Official Web Site, and it is not there... there are only the three recalls that I have attached earlier.Also, you request information regarding the chain of events of the day my car engine failed.* I was driving home from work in traffic so I was probably going approximately 15 MPH.* My vehicle did a slight hesitation, and then I was engulfed in white smoke... NOTHING on my display lit up to let me know what was wrong, before, during or after.I immediately pulled my vehicle over to a safe location, turned it off and called for a tow.*There were no noises before, during or after the white smoke.* There was no smell, I remember discussing this with the tow truck driver, nor was there any fluids under my vehicle.* I do not have any pictures pertaining to my engine/turbo failure, I believe [redacted] took pictures.* I do not have the old part that they had to replace.* I immedia
Regards,
[redacted]
We would like to apologize for any confusion on this deal. The payments discussed with [redacted] over the phone could have only been estimates without having a exact payoff and seeing the condition of the trade in at this time. After arriving at the dealership we gathered the information we needed...
in about 20 min (pay off, trade appraisal) also the only white Sedona we have in stock is a white SX which has a m.s.r.p of about $4000 higher then the original EX. At that time we gave the customer our very best deal on the higher costing van of 375x36 12k per yr once we knew for sure that we could not get to the deal the customer was looking for we apologized for her time and travel and if she could get that deal at anther [redacted] dealer then she should do so. Also customer did not provide any documentation showing the 319x36 12k per yr deal she said she could get, we will better a deal that is in writing. As for the gift card it clearly states on the web site you need to print out the voucher and have it signed by a [redacted] dealer then mailed in to redeem. Also did not provide in store. Once again we apologize for any confusion and hope we will be able to help in any further needs.
I have several comments that I would like sent to the contact at Quirk Kia. First of all the vehicle had less than 40k on it when the release was signed. It also was at 9 years and 11 months. Releases are generally used by automotive shops to protect them from something that could go wrong like collapsing valves during a oil change or some other related damage related to working on an old car. This release had nothing to do with the oil leaks that were never fixed by Quirk. This release was signed at the time the oxygen sensor and running boards were removed. Little did I know at the time that Quirk never fixed any of the issues with the oil leak and actually tried to fix it without doing the proper repairs according to one other Kia Dealer and one independent repair shop. I am accepting this as closure as I have made a private agreement with Kia. I am not happy about any of this but just want it ended so I can get another car for my daughter.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
This was resolved over a month ago. We did pay for the ticket and she did not have a payment for two months. We only processed the paperwork and financing for her to buy her lease. It did take longer than usual for the bank to process her loan that she financed her lease with because they had to verify her employment. Please contact me @ [redacted] with any questions.
May I please request the name of the Quirk dealership?
Hi [redacted],My name is [redacted], I'm the store sales manager, we briefly met today during your visit to the store, first of all I would like to apologize for the miscommunication that led to unpleasant situation, I wish you were here from the beginning to witness how nice and...
accommodating to your parents during their visit aside from the fact that we might sell a car or not.Your parents came inquiring about the [redacted], we showed them one of 2 [redacted]s we have available (white) your parents inquired about available colors and the [redacted] checked our system and came up with different options including incoming units and they picked the Grey incoming unit, they probably didn't ask what the time frame was or they might thought it was just incoming from our warehouse just like the White one did.Once they decided on the color, they started negotiating the price and we submitted your application to the bank and they required a cosigner since you carry a conditional social security number, when [redacted] explained that to your dad and started representing the numbers, that when your father asked if there was a Turkish or Arabic speaker because he was having difficulty communicating with [redacted]. I was more than happy to jump in and we had a friendly conversation, discussed the numbers and he told me he would rather do it without asking the favor of co-signing, so I called the bank and spoke with the indirect lending VP to get an exception and get your application approved at the best tier without a cosigner, your father still negotiated the payment even further and after finally reaching an agreement, he surprised us by requesting a $700 charger to be thrown in with no extra charge, we didn't have any room left to give him the charger at no cost so I offered him to roll it in the payment for $15/mo instead of $20, he insisted to make the deal at $175 with the charger or he will leave. At this point the deal wouldn't make any financial sense to the store, and no one at any [redacted] dealership would be interested in making such a deal, but I figured I'll help with anything I can since they spent couple of hours in the store and since we really had a very nice chat so I agreed to do the $175 including the charger so they would leave happy.I worked off the stock number I got from the salesman, and never discussed delivery time with your father, he did tell me that he was leaving the country the following day, but never mentioned that he has to take delivery before he leaves, when he gave me his credit card I even said "The first payment is due the day [redacted] picks up the car, Would you like to take care of it now" he said yes. We sell over 500 vehicles every month and we are ranked #3 [redacted] store nationwide, we go through intensive training and customer service workshops for us to handle this kind of volume both efficiently and professionally, [redacted] is a professional salesman and he worked in multiple car dealerships including high end and luxury brands, and honestly speaking he was so professional and pleasant throughout the transaction. We never had the intention to misinform your parents about the delivery date simply because we don’t have to, 90% of our incoming inventory is sold already.To tell you the truth, in this particular deal we may be went 110% above and beyond, between asking the bank for tier exception, lowering the payment, including the level 2 charger, we were more expecting a compliment rather than a complaint. Instead of trying to resolve a simple issue to could be a result of some language barrier (or not), we were accused of lying, unprofessionalism, and were threatened to call the police, we were also called “ill mannered” by a civilized, educated person like yourself. I just think it’s not fair, wouldn’t you agree?Offering to cancel the deal came to the table when your father made it clear he would only buy the Grey car and must take delivery today, which is impossible, every car counts for us and every customer makes a difference, but not every deal is possible, and your father did a great job negotiating the deal and left no tiny room for any extras or gifts to be offered to him on the top of what he was getting, going to other dealers could actually let your parents know how special they were treated. Insurance doesn’t cost you money until the car is registered, so you are not paying for any unused insurance, you paid a deposit that can be used on this car or different one. I don’t want to sell you a car if you don’t feel you got a great deal and be happy about it, I strive for more happy customers rather than more sales. I hope I gave you an explanation to what actually happened, and as I offered your father today, I can arrange an appointment with our General Manager if you feel you still need to talk to someone else.Sorry about the lengthy email, but you had a lengthy complain and I thought you deserve a complete explanation. [redacted]Sales ManagerQuirk [redacted]
I HAVE CALLED AND SPOKE TO THE CUSTOMER EVERYTHING IS ALL SET.
It is correct that Quirk did agree to pay for half of the remaining lease payments and correct that I believe I should have kept better records of my lease agreement. With regards to the vehicles damage, I do have two questions. First, when the vehicle was turned into Quirk [redacted] with damage, why did I not pay additional money to cover the cost? Second, what would Quirk have done about the damage if all of this had not happened with the bank? I certainly was not planning on waiting five months to pay for a dent on a car that I had turned in. Quirk had the car for nearly four months before turning it over to the bank. I am curious to hear how Quirk planned to cover the cost of the damage before finding out I would be stuck paying it because the vehicle was returned to the bank.I am an average consumer that walked into a large Auto Dealership to purchase a car. The mistakes that have followed could have been avoided if one of Quirk's many employees took the time to verify my payoff amount. I still believe it is Quirk's responsibility to pay for the damage because that is what was agreed upon.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to...
complaint # [redacted]. .
GM continue to make false statements. To date, no refund has been given. Prior, to submitting emails, text messages, and a thank you post card for my business. Not to mention, the co-signers credit went from 803 to 770 due to your continued credit checks after a signed contract agreement was in place. The "mis-representation" of my paycheck comment is defamation.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]..
[the Dealership offers first month free so customers can opt out if the vehicle is not compatible. I brought in the vehicle within 90 days. I wanted to switch into a different deal. The price was too much. For work I used both my car and rental car provided by my company. Mileage was not an issue. I upgraded vehicle because of my option. When I brought in financed car back to dealership, I was not given any option and had to ask And was denied. I was told to take my plate and go. I did follow up many times and the company, they relayed me to Nissan finance and back. I had to been calling everywhere to get this situation resolved. Time has been consumed. I was still employed with the same company after this situation. There was major miscommunication. I should still be with this company and now my credit is damaged. No one offered me to trade in the vehicle and or sell it. I came to Quirk Nissan leasing vehicle, I maintained that and was looking to do more business. It’s not my job to monitor customer growth. I am only interested in being a part of Quirk Nissan while doing business and building my credit. I want to fix this by disputing my credit mark and continuing business with the Nissan. .]
Regards,
[redacted]
The problem was corrected as soon as we became aware of it and a refund was issued
Customer came in to the dealership stating he could no longer pay for the vehicle. We made him aware that if he left it with us it would be declared a voluntary repossession. The customer said there was nothing else he could do and left the property.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing...
to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
The cheaper alternative was to put a bolt and nut to hold the whole thing together when the original construction is to thread the bolt into alternator. Explain to me how that is suppose to work or is safer?
Regards,
[redacted]
The ad we have has a stock number and it is not a false stock number, once the car is sold its sold. I do apologize that the customer had to drive here and learn that the car is not available. We try our best to accommodate our customers with a fair price on all our cars.
We will honor the agreement to give this customer All Weather floormats and a first free oil change. Please ask for [redacted] when the customer arrives
Hello, I have looked into your order and see that we certainly miscommunicated with you. I do apologize and have refunded your order in full
Revdex.com:
I have reviewed the response submitted by the...
business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].I have a written affidavit from the service manager of [redacted] that explains his findings.Regards,
[redacted]
On December 18, 2014 [redacted] purchased a 2014 Ford Focus from D.J. Quirk Ford Inc. Ms. [redacted] agreed to the terms of the purchase and reviewed and signed all necessary documents to complete the transaction that day. Everything that Ms. [redacted] signed is in compliance with...
the governing laws of Massachusetts in regards to the paperwork needed to finalize the purchase. After the purchase Ms. [redacted] contacting the dealership, making similar request to the complaint she filed, that D.J. Quirk Ford Inc. pay off her loan with [redacted] and allow her to keep the Focus that she purchase. Unfortunately we declined this request as we feel there is no wrong doing in this matter.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Please be advised I have searched for the recall that is mentioned above on the NTB Official Web Site, and it is not there... there are only the three recalls that I have attached earlier.Also, you request information regarding the chain of events of the day my car engine failed.* I was driving home from work in traffic so I was probably going approximately 15 MPH.* My vehicle did a slight hesitation, and then I was engulfed in white smoke... NOTHING on my display lit up to let me know what was wrong, before, during or after.I immediately pulled my vehicle over to a safe location, turned it off and called for a tow.*There were no noises before, during or after the white smoke.* There was no smell, I remember discussing this with the tow truck driver, nor was there any fluids under my vehicle.* I do not have any pictures pertaining to my engine/turbo failure, I believe [redacted] took pictures.* I do not have the old part that they had to replace.* I immedia
Regards,
[redacted]
We would like to apologize for any confusion on this deal. The payments discussed with [redacted] over the phone could have only been estimates without having a exact payoff and seeing the condition of the trade in at this time. After arriving at the dealership we gathered the information we needed...
in about 20 min (pay off, trade appraisal) also the only white Sedona we have in stock is a white SX which has a m.s.r.p of about $4000 higher then the original EX. At that time we gave the customer our very best deal on the higher costing van of 375x36 12k per yr once we knew for sure that we could not get to the deal the customer was looking for we apologized for her time and travel and if she could get that deal at anther [redacted] dealer then she should do so. Also customer did not provide any documentation showing the 319x36 12k per yr deal she said she could get, we will better a deal that is in writing. As for the gift card it clearly states on the web site you need to print out the voucher and have it signed by a [redacted] dealer then mailed in to redeem. Also did not provide in store. Once again we apologize for any confusion and hope we will be able to help in any further needs.