June 16, 2014Dear [redacted]:This letter is the responsc from QVC, Inc to the complaint filed in your office by our customer,Our customer ordered his fiancé's wedding ring on May 1 expecting delivery the following week. As of June 7 he was unable to obtain any information on when...
it was being shipped. The ring was not received in time the scheduled wedding of June 1. His wife then order a ring on her account and it was also lost in the system. Our customer is requesling QVC his monics so that thcy can purchase the rings else ware.QVC sincerely apologizes the delay in our customers order Shipping from our Vendor. We certainly appreciate the inconvenience our customer and his fiancé experienced waiting for item [redacted], a ring for their wedding to be coufirmed shipped. I have been in contact with our customer and confirmed the merchandise was finally received from the 1st order. We contacted our Vendor and advised them to cancel the 2nd order placed and also contacted [redacted] and asked them to drop the pending authorizations holding on her card ending in [redacted]. As a customer courtesy, QVC cancelled the last ez-pay installment in the amount of $301.03 from billing. Both our customers are satisfied with our efforts to resolve this issue.QVC appreciates the opportunity to rectify this situation and considers this matter closed.
20 days ago I ordered a TV from QVC. I tried to cancel twice due to the length of time they stated a delivery date. Each time I was told I couldn't cancel because the order was in process. 7 days ago I get an automated call from the carrier stating they had a tracking number for me. I called the number only to be told they had no idea where the TV was. Yesterday I get an e-mail from QVC saying the order has shipped. This was one full week after they claimed it was shipped> SO when I tired in vain to cancel, it was all a lie on QVC's end stating it had already been shipped, when in fact, it just shipped yesterday. To make matters worse, they charged my credit card twice for the first payment. I called them and was told there was nothing hey could do about the second charge. Do yourself a favor, stay away from QVC. You'll be glad you did. Lastly, they charged me $119.00 for shipping. I looked up the same TV on Amazon and found it was $300.00 cheaper and 2 day free shipping. What happened to QVC?
QVC has become a lying bait and switch company that pushes inferior/defective products. I purchased a laptop and within 2 weeks had to return it to manufacturer for major repair. A repair that manufacturer said was a KNOWN problem. Fortunately for me, they backed their product and had great customer service.
This is not the first time I have been dissatisfied with QVC, but it is certainly the last. I will never do business with QVC again and will do all I can to keep others from being victimized by this company. I wish I could contact the CEO.
RE: ID [redacted]
This is the response of QVC, Inc. ("QVC") to your letter concerning the complaint filed with your office by QVC's Customer. QVC regrets the issue that our customer has not received two games from her item [redacted]. I requested our Drop Ship...
Department to have the vendor send the missing two games [redacted] and the [redacted]. Please have our customer call me at ###-###-#### if the games are not received by end of January. Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint.
Sincerely,
Janet S[redacted]
Office of the President
QVC, Inc.
This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding his order for the Dell computer. Our records indicate that he was refunded $125.11, on January 31, 2015. This was processed...
to the credit card used on the order.Thank you for the opportunity to respond to his inquiry.Sincerely,
Evelle K[redacted]
Office of the PresidentQVC
Complaint: [redacted]
I am rejecting this response because:The original video advertising inaccurate information as to gram weight remained on the website right up until the evening of May 4th CLEARLY advertising the bracelet at 11 grams of gold. It wasn't changed to provide accurate information even when they were alerted to that fact. That is false advertising,misrepresentation and certainly misleading to consumers. They posted a new video on May 4th which doesn't state gram weight. This is obviously a move to cover the very poor quality of the product that was sold. Please read the reviews of the items in question. I will never trust QVC in the same way and I certainly WILL NOT be spending my hard earned money on any precious metals sold by them. This is unacceptable to do to loyal customers.
Regards,
[redacted]
July 17, 2014 Dear **. [redacted],This is the response of QVC, Inc. ("QVC") to your letter concerning the complaint filed with your office by QVC's Customer.QVC records show that the full refund of $173,36 will be issued to our Customer's [redacted] credit card ending in [redacted]....
This is for the return of item [redacted] Black ** Featherweight 2 High Performance Hair. A credit reversal was done for all the easy pay amounts. Once the charge back is completed our customer will receive the full refund that was issued to the [redacted] ending in [redacted].Thank you for allowing QVC the opportunity to respond to QVC's Customer's complaint. Sincerely,
December 15, 2014Dear [redacted],This is the response of QVC, Inc. (“QVC") to your letter concerning the complaint filed with your office by QVC’s Customer.I took the liberty of contacting our customer about her account, I contacted QVC's finance department about the account....
They changed the phone number on the account and confirmed all information was correct with the credit card company. As of December 12th the membership account has been reopened.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint.Sincerely,Janet S
Office of the President QVC, Inc.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: I spoke with customer service on multiple occasions, I lost out on events that I cannot recapture now. I do believe strongly QVC should compensate me by offering me the package with the correct advertised lens for the same price as the camera package that was advertised. This is false advertisement and because of their "error" as they put it I lost out on moments I cannot get back. I think the least they can do is compensate me for their "error" and poor customer service.
Regards,
[redacted]
This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets she concerns that our customer has with the missing components on her [redacted] Computer. The item was supposed to come with vouchers to download the software, Please have...
her call [redacted] at ###-###-#### , for the new codes. If she has further concerns after calling that number, please have her call me directly at ###-###-####, ext, 1859.Thank you for the opportunity to respond to his inquiry.Sincerely,
Evelle Kalter Office of the President QVC
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
QVC has not offered to resolve the matter!!!!! The response QVC sent simply said they were looking into the matter and I could call to discuss the matter. At this point (after them refusing to deal with me over the telephone and refusing to respond to my written letter) why should/would I assume that they would deal with me, directly, now? Also, QVC is in the wrong, this is QVC's problem. QVC needs to right this problem, not me. I am also rejecting their response because NONE of the specific things I requested to resolve the matter have been offered by QVC. The matter, which is QVC's to resolve, is STILL unresolved.Attached you will find my email sent to the Revdex.com on 09.06.14. Nothing has changed since then.Also attached is a response to me, via mail, from QVC. It arrived on 09.06.14 with NO cover letter, just the single piece of paper I have scanned and attached. The single piece of paper QVC sent me is not signed, no indication of who it was sent from inside and outside the envelope it arrived in. (Did they send the Revdex.com a copy of what they sent me?)What this SINGLE sheet of paper reveals is, (1) I am being pursued by collection agencies, thanks to QVC, over the purchase of a Little Giant 24 in 1 Multi Function Ladder........this is quite the revelation because QVC NEVER BEFORE told me why they had a collection agency 'breathing down my neck'(how hard would it have been to respond to my original letter?); (2) that I am being FALSELY ACCUSED OF NOT PAYING (see next paragraph); (3) QVC WRONGLY accepted my payment of $36.02 (see attached 09/06/14 letter to Revdex.com for full explanation).You see, I NEVER, EVER received a Little Giant 25 in 1 Multi Function Ladder. NEVER. Absolutely never. QVC can check their records (assuming that, this time, their records are correct)......they happily CHARGED me for the ladder but they never got around to SENDING me the ladder. Over time I assumed they ran out of the ladders (they are often telling the customers that 'quantities are limited,' that items are 'back ordered', etc.) and then, eventually, I just forgot about the ladder. It is almost unbelievable that QVC is charging me for and having a collection agency hound me for monies I DO NOT OWE QVC. In fact, now QVC owes me $36.02.So here is what I asked for from QVC, from the beginning, that is STILL what I am asking for:1. An itemized list, for the last 12 months, of ALL my QVC charges and payments made. Sending me a mere 4 lines of this full list does not respect my right to know if QVC has made OTHER mistakes in my charges, etc.(a simple matter to print out. Until I see this full list we won't know if QVC made other errors in my account); 2. The charges I am now aware of regarding the ladder I never received need to be REMOVED IMMEDIATELY from my account. I do NOT owe the money. I am being WRONGFULLY accused of not paying for something I never received;3. The letter to the Revdex.com says this issue has not been reported to 3 credit reporting companies. I would need to have WRITTEN ASSURANCE from QVC that this issue, in any shape or form, has NOT been reported to ANY credit reporting agency. It is absolutely not right to damage my credit rating over QVC's errors;4. A WRITTEN APOLOGY, SIGNED BY A QVC leader 'high up the corporate ladder' needs to be sent to me. It needs to be an apology for the agony, anxiety, stress, heartbreak and humiliation QVC has put me through. The accusations QVC made....horribly [redacted]etting. Being harrassed by a collection agency QVC hired.....humiliating and agonizing. I was a LOYAL and enthusiastic customer of QVC for many, many years. I ALWAYS paid my bills in full and on time. I expected to be treated respectfully and honestly in return....and I WAS NOT. Instead I was rudely treated in the phone call I made to QVC (a manager who accused me of trying to rip QVC off) and the letter I mailed to QVC was completely IGNORED (other than QVC happily cashed my check for $36.02, which I sent to SHOW THAT I WOULD FULFILL MY FINANCIAL OBLIGATIONS IF IT TURNED OUT THAT I HAD SOMEHOW FAILED TO PAY). It needs to be a sincere APOLOGY, on QVC letterhead and actually personally SIGNED. NO MORE letters or mail from QVC without information as to WHO at QVC sent me the item, NO MORE unsigned letters. Frankly, for the absolute annoyance, heartbreak and stress QVC has caused me, they should send me the ladder that I wanted, needed but never received, as part of their apology for THEIR ERROR and for their TAKING MY MONEY WHICH DID NOT BELONG TO QVC. 5. While not part of my original 'ask' of QVC, I now have to add: QVC MUST RETURN my $36.02 IMMEDIATELY. I did NOT owe that money, I sent it in only to show QVC that I would fulfill my financial responsibilities to them IF it turned out that the error was mine (which it is NOT). Now that we can ALL SEE that the error is QVC's , MY MONEY MUST BE RETURNED TO ME IMMEDIATELY......WITH THE WRITTEN APOLOGY, ON QVC LETTERHEAD, FROM A QVC 'HIGHER UP'and PERSONALLY SIGNED. To hold onto my money that does NOT belong to QVC amounts to STEALING FROM ME. QVC needs to return my money TODAY. So, NO, I do not accept the 'response made by the business to resolve this complaint.' The letter QVC sent the Revdex.com does not even make an attempt to resolve the complaint! Furthermore, they do not even acknowledge that THEY made the error, NOT ME. And lastly, the simple items I have requested for QVC to resolve the matter have not at all been fulfilled (simple but appropriate; requests that would show respect to a long time customer who did ABSOLUTELY NOTHING WRONG). None of this had to become the problem it became IF QVC had responded appropriately to my phone call and/or if QVC had taken the time to read and respond to my letter........rather than just cashing my check (which QVC did not have the right to cash since I did not owe said money). The harsh and cruel way QVC has treated a faithful, longtime and loyal customer is truly sad, terribly disheartening and QVC needs to RIGHT THIS WRONG TODAY. It was, and continues to be, EXTREMELY [redacted]ETTING TO ME. It was one thing for QVC to make a mistake, its a completely different thing to have QVC IGNORE my phone call, IGNORE my letter to them, ACCUSE me of ripping QVC off, ACCEPTING money that was not theirs, ACCUSING me of not paying for something that I did not receive. IF they had shown any kind of respect towards a faithful customer, this would not have blown up into the painful, hurtful and stressful crisis QVC created for me......when it was QVC's ERROR NOT MINE. This has been a very painful, torturous, embarrassing, sad and stressful process QVC has put me through. This is your opportunity, QVC, to DO THE RIGHT THING and make a valiant attempt and totally appropriate response by RIGHTING THE WRONG YOU CREATED. Do this because it is the RIGHT THING TO DO. Do this to show that you actually VALUE YOUR CUSTOMERS. Do this to show that you will do EVERYTHING IN YOUR POWER TO ASSURE THAT NO OTHER CUSTOMER WILL BE CRUELLY AND HEARTLESSLY treated by a company they, like me, have enjoyed, loved and shopped with for countless years.To torture me ANY LONGER is simply wrong. Do the right thing, QVC. Do the right thing, finally. And do it immediately.
Regards,
[redacted]
July 8, 2014Dear **. [redacted].This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding the return and repair of a necklace. Please have our customer call me at...
###-###-####. I work Monday through Friday from 9AM until 5PM Eastern Time. I would like to assist our customer in getting a refund for the item.Thank you for the opportunity to respond to this inquiry.Sincerely,
February 17, 2014
Dear **. [redacted]:
This letter is the response from QVC, Inc to the complaint filed in your office by our customer.
Our customer is disputing the Late charges and Finance charges assessed by [redacted] on her Q Credit Card. Our...
customer is stating she should have a clear balance and is requesting all Late fees and Finance charges be removed.
QVC researched our customer’s account and discovered a Returns processing error. Our customer returned order [redacted] and was issued a refund in membership credits in the amount of $30.57, not refunding the billed Q Credit Card. This credit was later used on the new order [redacted] For two orders of boot socks, billing the balance of $20.36 to the Q Credit card. Due to this processing error our customer continued to carry a balance and accrue bank charges.
As a customer courtesy, QVC contacted [redacted] and have requested all charges be removed, leaving our customer with a zero balance,
QVC apologizes for any inconvenience this has caused our customer and appreciates the opportunity to correct this error.
Sincerely,
January 21, 2015Dear [redacted],This is the response of QVC, Inc. (“QVC") to your letter concerning the complaint filed with your office by QVC's Customer.I took the liberty of contacting our customer about the non-receipt of item [redacted] Black "As Is"[redacted] 64t. Round...
Digital Nonstick Pressure. This item was returned to QVC our customer never received the item, I placed new order for customer for item [redacted]. This order Shipped to our customer on January 20th. The order is showing out for delivery today.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint.Sincerely,Janet S.
Office of the President | QVC, Inc.
March 16, 2015Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer. -QVC regrets the concerns that our customer has regarding the [redacted] diamond rings that she purchased at QVC in September of 2014. Unfortunately, this item exceeds the timeframe for returning Christmas gifts. Our Customer Service Department advised our customer of this and I stand by their decision. This item was not covered by the holiday return policy and we consider this matter closed.Thank you for the opportunity to respond to his inquiry.Sincerely,
Sincerely,Evelle K. Office of the President, QVC
December 12, 2014Dear [redacted],This is the response of QVC, Inc, to your letter concerning the complaint filed with your office by our customer,QVC regrets the concerns that our customer has regarding QVC item number [redacted], Set of 4 Indoor Wall Outlets. Our Quality Department...
has investigated this item and found no indication that there was ever a recall for this item. If the customer has evidence of a recall for this particular brand and model, please ask him to contact me immediately so that QVC can take appropriate action.Thank you for the opportunity to respond to his inquiry.Sincerely,Evelle K
Office of the President QVC
August 22, 2014
Dear Allison,This letter is the response from QVC, Inc to the complaint filed in your office by our customer.Our customer advised she was unaware of an outstanding debt owed QVC until she attempted to place a recent order and discovered she was unable to...
access her account. Our customer contacted QVC’s Customer Care department on August 18th and was advised of a past due debt ez-pay in the amount of $54.42. Our customer provided a new credit card to be billed and very upset she had not been notified of the situation prior to being sent to collections.QVC researched this situation and apologizes our customer did not receive the numerous attempts to reach her from April 7,h through June 23rd using e-mails, a phone call and a letter sent, dated May 17,2014. All correspondence sent to our customer was in an effort to have our customer contact QVC and update her credit card on file. The letter sent, dated May 17th advised our customer of the past due ez-pay debt and if not paid the account will be sent to Collections.QVC has billed the new card our customer submitted today. The QVC account has been removed from collections and re-opened for her use. A letter is being sent to confirm debt paid in full.QVC appreciates the opportunity to respond to this complaint and consider this matter closed,Sincerely,Dolores D
Office of the President QVC
This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.
QVC regrets that our customer is not satisfied with her [redacted] Lantern. Please have our customer check the “defective” box on her return pack slip so she can get her full...
refund. I commented the order involved, [redacted], to issue a full refund for that item, our customer also wanted a phone call from our Corporate Department. I left our customer a message and provided my telephone number if she wished to discuss her situation.Thank you for the opportunity to respond to this inquiry.
Sincerely
Evelle K[redacted]
Office of the President
QVC
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I would like to wait for the credit and to make sure future charges are not placed on my card by QVC.
Regards,
[redacted]
May 29, 2015Dear [redacted],
This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding his order for a [redacted] TV. Our Product Information Department researched the TV and discovered that the bullet points for the TV were incorrect, Qur customer ordered Item [redacted], which has a merchandise price of $599.96. The TV is a 6200 and not a curved UIID 7500, Our customer service department did offer some type of discount but not selling him Item [redacted] at the same price. Item [redacted] has a merchandise price of $1,389.96. That would be a $790 price adjustment, and we cannot honor that much of an adjustment,
Although our customer is rejecting my response, our position remains the same. We will not be offering a price adjustment or $790. Please have our customer review the General Terms and Conditions on our QVC website. We have the right not to adjust prices due to mistakes or typographical errors.
As a follow-up, the order that the customer addressed in his complaint [redacted], has already cancelled in our system. There is still a pending order that never shipped.
Thank you for the opportunity to respond to this inquiry.
Sincerely,
Evelle K.
Office of the President, QVC
June 16, 2014Dear [redacted]:This letter is the responsc from QVC, Inc to the complaint filed in your office by our customer,Our customer ordered his fiancé's wedding ring on May 1 expecting delivery the following week. As of June 7 he was unable to obtain any information on when...
it was being shipped. The ring was not received in time the scheduled wedding of June 1. His wife then order a ring on her account and it was also lost in the system. Our customer is requesling QVC his monics so that thcy can purchase the rings else ware.QVC sincerely apologizes the delay in our customers order Shipping from our Vendor. We certainly appreciate the inconvenience our customer and his fiancé experienced waiting for item [redacted], a ring for their wedding to be coufirmed shipped. I have been in contact with our customer and confirmed the merchandise was finally received from the 1st order. We contacted our Vendor and advised them to cancel the 2nd order placed and also contacted [redacted] and asked them to drop the pending authorizations holding on her card ending in [redacted]. As a customer courtesy, QVC cancelled the last ez-pay installment in the amount of $301.03 from billing. Both our customers are satisfied with our efforts to resolve this issue.QVC appreciates the opportunity to rectify this situation and considers this matter closed.
20 days ago I ordered a TV from QVC. I tried to cancel twice due to the length of time they stated a delivery date. Each time I was told I couldn't cancel because the order was in process. 7 days ago I get an automated call from the carrier stating they had a tracking number for me. I called the number only to be told they had no idea where the TV was. Yesterday I get an e-mail from QVC saying the order has shipped. This was one full week after they claimed it was shipped> SO when I tired in vain to cancel, it was all a lie on QVC's end stating it had already been shipped, when in fact, it just shipped yesterday. To make matters worse, they charged my credit card twice for the first payment. I called them and was told there was nothing hey could do about the second charge. Do yourself a favor, stay away from QVC. You'll be glad you did. Lastly, they charged me $119.00 for shipping. I looked up the same TV on Amazon and found it was $300.00 cheaper and 2 day free shipping. What happened to QVC?
QVC has become a lying bait and switch company that pushes inferior/defective products. I purchased a laptop and within 2 weeks had to return it to manufacturer for major repair. A repair that manufacturer said was a KNOWN problem. Fortunately for me, they backed their product and had great customer service.
This is not the first time I have been dissatisfied with QVC, but it is certainly the last. I will never do business with QVC again and will do all I can to keep others from being victimized by this company. I wish I could contact the CEO.
RE: ID [redacted]
This is the response of QVC, Inc. ("QVC") to your letter concerning the complaint filed with your office by QVC's Customer. QVC regrets the issue that our customer has not received two games from her item [redacted]. I requested our Drop Ship...
Department to have the vendor send the missing two games [redacted] and the [redacted]. Please have our customer call me at ###-###-#### if the games are not received by end of January. Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint.
Sincerely,
Janet S[redacted]
Office of the President
QVC, Inc.
This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding his order for the Dell computer. Our records indicate that he was refunded $125.11, on January 31, 2015. This was processed...
to the credit card used on the order.Thank you for the opportunity to respond to his inquiry.Sincerely,
Evelle K[redacted]
Office of the PresidentQVC
Complaint: [redacted]
I am rejecting this response because:The original video advertising inaccurate information as to gram weight remained on the website right up until the evening of May 4th CLEARLY advertising the bracelet at 11 grams of gold. It wasn't changed to provide accurate information even when they were alerted to that fact. That is false advertising,misrepresentation and certainly misleading to consumers. They posted a new video on May 4th which doesn't state gram weight. This is obviously a move to cover the very poor quality of the product that was sold. Please read the reviews of the items in question. I will never trust QVC in the same way and I certainly WILL NOT be spending my hard earned money on any precious metals sold by them. This is unacceptable to do to loyal customers.
Regards,
[redacted]
July 17, 2014 Dear **. [redacted],This is the response of QVC, Inc. ("QVC") to your letter concerning the complaint filed with your office by QVC's Customer.QVC records show that the full refund of $173,36 will be issued to our Customer's [redacted] credit card ending in [redacted]....
This is for the return of item [redacted] Black ** Featherweight 2 High Performance Hair. A credit reversal was done for all the easy pay amounts. Once the charge back is completed our customer will receive the full refund that was issued to the [redacted] ending in [redacted].Thank you for allowing QVC the opportunity to respond to QVC's Customer's complaint. Sincerely,
December 15, 2014Dear [redacted],This is the response of QVC, Inc. (“QVC") to your letter concerning the complaint filed with your office by QVC’s Customer.I took the liberty of contacting our customer about her account, I contacted QVC's finance department about the account....
They changed the phone number on the account and confirmed all information was correct with the credit card company. As of December 12th the membership account has been reopened.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint.Sincerely,Janet S
Office of the President QVC, Inc.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: I spoke with customer service on multiple occasions, I lost out on events that I cannot recapture now. I do believe strongly QVC should compensate me by offering me the package with the correct advertised lens for the same price as the camera package that was advertised. This is false advertisement and because of their "error" as they put it I lost out on moments I cannot get back. I think the least they can do is compensate me for their "error" and poor customer service.
Regards,
[redacted]
This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets she concerns that our customer has with the missing components on her [redacted] Computer. The item was supposed to come with vouchers to download the software, Please have...
her call [redacted] at ###-###-#### , for the new codes. If she has further concerns after calling that number, please have her call me directly at ###-###-####, ext, 1859.Thank you for the opportunity to respond to his inquiry.Sincerely,
Evelle Kalter Office of the President QVC
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
QVC has not offered to resolve the matter!!!!! The response QVC sent simply said they were looking into the matter and I could call to discuss the matter. At this point (after them refusing to deal with me over the telephone and refusing to respond to my written letter) why should/would I assume that they would deal with me, directly, now? Also, QVC is in the wrong, this is QVC's problem. QVC needs to right this problem, not me. I am also rejecting their response because NONE of the specific things I requested to resolve the matter have been offered by QVC. The matter, which is QVC's to resolve, is STILL unresolved.Attached you will find my email sent to the Revdex.com on 09.06.14. Nothing has changed since then.Also attached is a response to me, via mail, from QVC. It arrived on 09.06.14 with NO cover letter, just the single piece of paper I have scanned and attached. The single piece of paper QVC sent me is not signed, no indication of who it was sent from inside and outside the envelope it arrived in. (Did they send the Revdex.com a copy of what they sent me?)What this SINGLE sheet of paper reveals is, (1) I am being pursued by collection agencies, thanks to QVC, over the purchase of a Little Giant 24 in 1 Multi Function Ladder........this is quite the revelation because QVC NEVER BEFORE told me why they had a collection agency 'breathing down my neck'(how hard would it have been to respond to my original letter?); (2) that I am being FALSELY ACCUSED OF NOT PAYING (see next paragraph); (3) QVC WRONGLY accepted my payment of $36.02 (see attached 09/06/14 letter to Revdex.com for full explanation).You see, I NEVER, EVER received a Little Giant 25 in 1 Multi Function Ladder. NEVER. Absolutely never. QVC can check their records (assuming that, this time, their records are correct)......they happily CHARGED me for the ladder but they never got around to SENDING me the ladder. Over time I assumed they ran out of the ladders (they are often telling the customers that 'quantities are limited,' that items are 'back ordered', etc.) and then, eventually, I just forgot about the ladder. It is almost unbelievable that QVC is charging me for and having a collection agency hound me for monies I DO NOT OWE QVC. In fact, now QVC owes me $36.02.So here is what I asked for from QVC, from the beginning, that is STILL what I am asking for:1. An itemized list, for the last 12 months, of ALL my QVC charges and payments made. Sending me a mere 4 lines of this full list does not respect my right to know if QVC has made OTHER mistakes in my charges, etc.(a simple matter to print out. Until I see this full list we won't know if QVC made other errors in my account); 2. The charges I am now aware of regarding the ladder I never received need to be REMOVED IMMEDIATELY from my account. I do NOT owe the money. I am being WRONGFULLY accused of not paying for something I never received;3. The letter to the Revdex.com says this issue has not been reported to 3 credit reporting companies. I would need to have WRITTEN ASSURANCE from QVC that this issue, in any shape or form, has NOT been reported to ANY credit reporting agency. It is absolutely not right to damage my credit rating over QVC's errors;4. A WRITTEN APOLOGY, SIGNED BY A QVC leader 'high up the corporate ladder' needs to be sent to me. It needs to be an apology for the agony, anxiety, stress, heartbreak and humiliation QVC has put me through. The accusations QVC made....horribly [redacted]etting. Being harrassed by a collection agency QVC hired.....humiliating and agonizing. I was a LOYAL and enthusiastic customer of QVC for many, many years. I ALWAYS paid my bills in full and on time. I expected to be treated respectfully and honestly in return....and I WAS NOT. Instead I was rudely treated in the phone call I made to QVC (a manager who accused me of trying to rip QVC off) and the letter I mailed to QVC was completely IGNORED (other than QVC happily cashed my check for $36.02, which I sent to SHOW THAT I WOULD FULFILL MY FINANCIAL OBLIGATIONS IF IT TURNED OUT THAT I HAD SOMEHOW FAILED TO PAY). It needs to be a sincere APOLOGY, on QVC letterhead and actually personally SIGNED. NO MORE letters or mail from QVC without information as to WHO at QVC sent me the item, NO MORE unsigned letters. Frankly, for the absolute annoyance, heartbreak and stress QVC has caused me, they should send me the ladder that I wanted, needed but never received, as part of their apology for THEIR ERROR and for their TAKING MY MONEY WHICH DID NOT BELONG TO QVC. 5. While not part of my original 'ask' of QVC, I now have to add: QVC MUST RETURN my $36.02 IMMEDIATELY. I did NOT owe that money, I sent it in only to show QVC that I would fulfill my financial responsibilities to them IF it turned out that the error was mine (which it is NOT). Now that we can ALL SEE that the error is QVC's , MY MONEY MUST BE RETURNED TO ME IMMEDIATELY......WITH THE WRITTEN APOLOGY, ON QVC LETTERHEAD, FROM A QVC 'HIGHER UP'and PERSONALLY SIGNED. To hold onto my money that does NOT belong to QVC amounts to STEALING FROM ME. QVC needs to return my money TODAY. So, NO, I do not accept the 'response made by the business to resolve this complaint.' The letter QVC sent the Revdex.com does not even make an attempt to resolve the complaint! Furthermore, they do not even acknowledge that THEY made the error, NOT ME. And lastly, the simple items I have requested for QVC to resolve the matter have not at all been fulfilled (simple but appropriate; requests that would show respect to a long time customer who did ABSOLUTELY NOTHING WRONG). None of this had to become the problem it became IF QVC had responded appropriately to my phone call and/or if QVC had taken the time to read and respond to my letter........rather than just cashing my check (which QVC did not have the right to cash since I did not owe said money). The harsh and cruel way QVC has treated a faithful, longtime and loyal customer is truly sad, terribly disheartening and QVC needs to RIGHT THIS WRONG TODAY. It was, and continues to be, EXTREMELY [redacted]ETTING TO ME. It was one thing for QVC to make a mistake, its a completely different thing to have QVC IGNORE my phone call, IGNORE my letter to them, ACCUSE me of ripping QVC off, ACCEPTING money that was not theirs, ACCUSING me of not paying for something that I did not receive. IF they had shown any kind of respect towards a faithful customer, this would not have blown up into the painful, hurtful and stressful crisis QVC created for me......when it was QVC's ERROR NOT MINE. This has been a very painful, torturous, embarrassing, sad and stressful process QVC has put me through. This is your opportunity, QVC, to DO THE RIGHT THING and make a valiant attempt and totally appropriate response by RIGHTING THE WRONG YOU CREATED. Do this because it is the RIGHT THING TO DO. Do this to show that you actually VALUE YOUR CUSTOMERS. Do this to show that you will do EVERYTHING IN YOUR POWER TO ASSURE THAT NO OTHER CUSTOMER WILL BE CRUELLY AND HEARTLESSLY treated by a company they, like me, have enjoyed, loved and shopped with for countless years.To torture me ANY LONGER is simply wrong. Do the right thing, QVC. Do the right thing, finally. And do it immediately.
Regards,
[redacted]
July 8, 2014Dear **. [redacted].This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding the return and repair of a necklace. Please have our customer call me at...
###-###-####. I work Monday through Friday from 9AM until 5PM Eastern Time. I would like to assist our customer in getting a refund for the item.Thank you for the opportunity to respond to this inquiry.Sincerely,
February 17, 2014
Dear **. [redacted]:
This letter is the response from QVC, Inc to the complaint filed in your office by our customer.
Our customer is disputing the Late charges and Finance charges assessed by [redacted] on her Q Credit Card. Our...
customer is stating she should have a clear balance and is requesting all Late fees and Finance charges be removed.
QVC researched our customer’s account and discovered a Returns processing error. Our customer returned order [redacted] and was issued a refund in membership credits in the amount of $30.57, not refunding the billed Q Credit Card. This credit was later used on the new order [redacted] For two orders of boot socks, billing the balance of $20.36 to the Q Credit card. Due to this processing error our customer continued to carry a balance and accrue bank charges.
As a customer courtesy, QVC contacted [redacted] and have requested all charges be removed, leaving our customer with a zero balance,
QVC apologizes for any inconvenience this has caused our customer and appreciates the opportunity to correct this error.
Sincerely,
January 21, 2015Dear [redacted],This is the response of QVC, Inc. (“QVC") to your letter concerning the complaint filed with your office by QVC's Customer.I took the liberty of contacting our customer about the non-receipt of item [redacted] Black "As Is"[redacted] 64t. Round...
Digital Nonstick Pressure. This item was returned to QVC our customer never received the item, I placed new order for customer for item [redacted]. This order Shipped to our customer on January 20th. The order is showing out for delivery today.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint.Sincerely,Janet S.
Office of the President | QVC, Inc.
March 16, 2015Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer. -QVC regrets the concerns that our customer has regarding the [redacted] diamond rings that she purchased at QVC in September of 2014. Unfortunately, this item exceeds the timeframe for returning Christmas gifts. Our Customer Service Department advised our customer of this and I stand by their decision. This item was not covered by the holiday return policy and we consider this matter closed.Thank you for the opportunity to respond to his inquiry.Sincerely,
Sincerely,Evelle K. Office of the President, QVC
December 12, 2014Dear [redacted],This is the response of QVC, Inc, to your letter concerning the complaint filed with your office by our customer,QVC regrets the concerns that our customer has regarding QVC item number [redacted], Set of 4 Indoor Wall Outlets. Our Quality Department...
has investigated this item and found no indication that there was ever a recall for this item. If the customer has evidence of a recall for this particular brand and model, please ask him to contact me immediately so that QVC can take appropriate action.Thank you for the opportunity to respond to his inquiry.Sincerely,Evelle K
Office of the President QVC
August 22, 2014
Dear Allison,This letter is the response from QVC, Inc to the complaint filed in your office by our customer.Our customer advised she was unaware of an outstanding debt owed QVC until she attempted to place a recent order and discovered she was unable to...
access her account. Our customer contacted QVC’s Customer Care department on August 18th and was advised of a past due debt ez-pay in the amount of $54.42. Our customer provided a new credit card to be billed and very upset she had not been notified of the situation prior to being sent to collections.QVC researched this situation and apologizes our customer did not receive the numerous attempts to reach her from April 7,h through June 23rd using e-mails, a phone call and a letter sent, dated May 17,2014. All correspondence sent to our customer was in an effort to have our customer contact QVC and update her credit card on file. The letter sent, dated May 17th advised our customer of the past due ez-pay debt and if not paid the account will be sent to Collections.QVC has billed the new card our customer submitted today. The QVC account has been removed from collections and re-opened for her use. A letter is being sent to confirm debt paid in full.QVC appreciates the opportunity to respond to this complaint and consider this matter closed,Sincerely,Dolores D
Office of the President QVC
This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.
QVC regrets that our customer is not satisfied with her [redacted] Lantern. Please have our customer check the “defective” box on her return pack slip so she can get her full...
refund. I commented the order involved, [redacted], to issue a full refund for that item, our customer also wanted a phone call from our Corporate Department. I left our customer a message and provided my telephone number if she wished to discuss her situation.Thank you for the opportunity to respond to this inquiry.
Sincerely
Evelle K[redacted]
Office of the President
QVC
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I would like to wait for the credit and to make sure future charges are not placed on my card by QVC.
Regards,
[redacted]
May 29, 2015Dear [redacted],
This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding his order for a [redacted] TV. Our Product Information Department researched the TV and discovered that the bullet points for the TV were incorrect, Qur customer ordered Item [redacted], which has a merchandise price of $599.96. The TV is a 6200 and not a curved UIID 7500, Our customer service department did offer some type of discount but not selling him Item [redacted] at the same price. Item [redacted] has a merchandise price of $1,389.96. That would be a $790 price adjustment, and we cannot honor that much of an adjustment,
Although our customer is rejecting my response, our position remains the same. We will not be offering a price adjustment or $790. Please have our customer review the General Terms and Conditions on our QVC website. We have the right not to adjust prices due to mistakes or typographical errors.
As a follow-up, the order that the customer addressed in his complaint [redacted], has already cancelled in our system. There is still a pending order that never shipped.
Thank you for the opportunity to respond to this inquiry.
Sincerely,
Evelle K.
Office of the President, QVC