Complaint: [redacted]
I am rejecting this response because: their response addresses none of my concerns. No, I was not contacted in any way shape or form by QVC. No apology, explanation, etc. Also, they still have MY MONEY!
Regards,
[redacted]
Thank you for your recent inquiry to QVC concerning our customer, I will be happy to respond.
I left a message for our customer today regarding concerns with our return shipping and handling cost and use of our prepaid return label.Our policy states that the original shipping and...
handling will be deducted from the return refund unless the return was due to a QVC error. We also offer for our customer’s convenience a prepaid return label which is on our invoice slip. If our customer used this pre-paid label the cost will also be deducted.Again we apologize for any inconvenience our customer may have experienced. If additional assistance is needed regarding this matter, I can be reached at 1-800-296-2931, Monday — Friday 9am — 3:30pm EST. Thank you for allowing QVC the opportunity to respond to the complaint.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]Complaint: [redacted]I am rejecting this response because: The situation regarding the $194.76 payment made on August 15,2014 over the phone using a debit card has not been resolved. I called Customer Service and they told me to call the corporate office and speak to Ms. S[redacted] and tell her that I had mistakenly made a payment to QVC and not the bank. I do not understand how this is my mistake since I was never informed that I would be dealing with two separate companies requarding a single purchase from QVC. I believe this is a fraudulent and deceptive business practice.
Regards,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for your recent inquiry to QVC concerning our customer. I will be happy to respond,First I would like to apologize for any inconvenience our customer may have experienced relating to shipping and handling cost to Alaska.I spoke with our customer today regarding her concerns. As a...
courtesy l have issued a refund in the amount of $49.38 (71.38- 22.00 original s/h) back to the original credit card for the difference between QVC standard shipping and handling charge and offshore shipping charge.For additional information on shipping and handling charges our customer may view our shipping policy on our home page at QVC.com under Customer service, shipping, domestic and international shipping options.Again we apologize for any inconvenience our customer may have experienced. If additional assistance is needed, I can be reached at l-800-296-2931 ext. 1862, Monday - Friday 9am - 3:30pm EST, ¦Thank you for allowing QVC the opportunity to respond to the complaint.
I contacted qvc today to find out why I haven't received a product via chat online. I was given no direction with a n. Diane. I then called and asked to speak to a supervisor and explained that I was told a product I had ordered was cancelled. She confirmed that order was cancelled and couldn't tell me why or how. I then ask Jackie who could tell me how an order is cancelled without customer consent. She then told me she couldn't and the item was available now. I then said I wanted to find out why qvc would cancel my order. She then raised her voice and yelled at me. I am returning all the firefly lights I ordered and will never do business with such a poor excuse for a company and will be sure to share with others.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
June 20, 2014
Dear **. [redacted],This is the response of QVC, Tnc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding his order for the [redacted]. Our finance department was trying to reach our...
customer to verily his information before the order could ship, The order is a high dollar order and his information needed to be verified. Our records indicate that a new order was placed for our customer. The headphones shipped out on June 19, 2014, and the [redacted] is in the shipping process. The item is shipped from the vendor and unfortunately will not be arriving by June 21, 2014. Although our customer is requesting $500 for a missed DJ event due to not having this item in time, QVC will not be refunding our customer for that missed event.Thank you for the opportunity to respond to this inquiry.
August 27, 2014
Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding the charges that amounted to $471. Our finance department reviewed the account...
and our customer was past due on her easy pays. When and order is placed on our easy pay plan, the customer agrees to pay monthly installments until the order is paid in full, We will not be issuing a refund for the amounts billed since they were past due.Thank you for the opportunity to respond to this inquiry.Sincerely,
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:I am very dissatisfied with QVC's response. They made no attempt to work out a resolution to a problem that THEY CREATED. I should not be held responsible for their mishandling of this situation. I feel that QVC not owning up to their mistake along with their lack of compromise shows really poor customer service and a lack of regard for their customers.
Regards,
[redacted]
QVC is very vindictive and ruthless. They have closed my account making it hard for me to make my payments. They accused me of doing a charge back but I didn't request a charge back. I will never use them again since they told me I can't purchase anything from them anymore. Which is this is not my fault for the account closure, making it hard for me to update my credit card for them to process payments.
I will pay what I own for my order but I will never use them again.
I have placed two orders in my lifetime with QVC and they were both AWFUL! The customer service is hit or miss, you may get a friendly, helpful, representative or if you're real lucky, you're more likely to get a nasty, rude, hateful representative that will not listen continually speak over you and argue in anyway possible whether it makes sense or not. Don't fall for their financing ads for the Q Card, they are scams. You will receive your bill with no promotional time and full payment due immediately. You may spend weeks going back and forth with various reps promising to do this or that only to be right back at square one. The reps will hang up on you, tell you to call someone else or better yet, just ignore you until you ask if they are still there. I will NEVER order anything from QVC, ever. Not in this lifetime. I highly suggest BUYER BEWARE! There are so many other places that I can spend my hard earned money, QVC will not ever be one of them again.
Thank you for your recent inquiry to QVC concerning our customer. I will be happy to respond.
First I would like to extend an apology for the delay in processing our customers return refund. Our records indicate that a refund was issued on 4/20/15 back to the original payment...
method.Again we apologize for the inconvenience. If additional assistance is needed regarding this matter, I can be reached at ###-###-####, Monday - Friday 9am - 3:30pm EST.
Thank you for allowing QVC the opportunity to respond to the complaint.
Sincerely,
Patricia K[redacted]
Office of the President
QVC, Inc.
April 17, 2014
Dear **. [redacted],This is the response of QVC, Inc. ("QVC") to your letter concerning the complaint filed with your office by QVC's Customer,QVC's customer states never ordered nor received item [redacted] Red [redacted] 8.5Mxl4" Portable Wand Scanner w/ Software....
QVC shows this item shipped on October 6, 2013. [redacted] records show the item was delivered on October 8th and left in the carport. Due to the timeframe of the claim unfortunately our customer needs to dispute the charges with her credit card company.Thank you for allowing QVC the opportunity to respond to QVC's Customer's complaint.Sincerely,
March 6, 2014
Dear **. [redacted]:
Thank you for your recent inquiry to QVC concerning our customer. I will be happy to respond.
First we would like to apologize that our customer did not received her merchandise in the time we quoted for delivery.
/>
Our records indicate that our customer service department issued a refund on 2/27/14 in the amount of $5.72, which makes her total refund $9.91. As a courtesy I also issued a refund today in the amount of $6.95 which was the cost of our pre-paid return label that was used to return the merchandise, This would give our customer a full refund of the purchase price ($16.86) for the returned merchandise.,
Again we apology for any inconvenience our customer may have experienced. If additional assistance is needed regarding this matter, T can be reached at ###-###-####, Monday - Friday 9am - 3:30pm F,ST.
Thank you for allowing QVC the opportunity to respond to our customer’s complaint.
Sincerely,
January 14, 2015Dear [redacted],
This is the response of QVC, Inc, to your letter concerning the complaint filed with your office by our customer,QVC regrets the concerns that our customer has regarding the late fee and finance charge that our customer received on her Q...
Card credit card. As a courtesy, I asked our finance department to have the bank remove the $35.00 late fee and adjust the finance charge of $1.50.Thank you for the opportunity to respond to his inquiry.Sincerely,
Evelle K
Office of the President QVC
May 14, 2015
Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding his order for the [redacted], Our Finance Department did not accept the order on...
our Easy Pay Plan due to the lack of Easy Pay History and also the fact that he was using a Prepaid. Credit Card. They left him a message of May 9, 2015, and offered him the option to change the payment to a major credit card. On May 13, 2015, he spoke to one of our representatives and expressed his disappointment of this item not going through and his son not being able to receive this item which was a birthday gift. At that point the order was cancelled.Easy Pay Offers are subject to approval by QVC, This information is printed on our website. Please sec below:Easy Pay OffersWith an Easy Pay offer, you can receive an item now and pay monthly installments at no extra charge with your QCard® or major credit card. The product price, Shipping & Handling, and any applicable sales tax will be divided according to the specified number of payments. During checkout, just choose the Easy Pay option, when available. The first Easy Pay installment will be billed on the date the item ships. Then, approximately every 30 to 31 days, each remaining installment will be billed to the credit card used on the order. Easy Pay billing dates are set according to the ship date of the order; billing dales for future installments can't be customized or changed. Easy Pay offers are subject to. approval by QVC.I requested our Finance Department to remove the authorizations if there are still pending, QVC will not be compensating him for the full purchase price of $563.05. as he requested in his letter to your company,Thank you for the opportunity to respond lo his inquiry.
Sincerely,
Evelle K
Office of the PresidentQVC
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: I did return the pans but have yet to receive a refund. Also, it alarms me that QVC does not want the pans back to evaluate the black substance which could be hazardous to ones health. A recall of the product might be warranted.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because: I did not get my coffee makers. This is not the first time I have had problems with them only. I order lots online [redacted], [redacted], [redacted] and never have any trouble except with QVC. I will no longer give them my business. Regards,[redacted]
Complaint: [redacted]
I am rejecting this response because: their response addresses none of my concerns. No, I was not contacted in any way shape or form by QVC. No apology, explanation, etc. Also, they still have MY MONEY!
Regards,
[redacted]
Thank you for your recent inquiry to QVC concerning our customer, I will be happy to respond.
I left a message for our customer today regarding concerns with our return shipping and handling cost and use of our prepaid return label.Our policy states that the original shipping and...
handling will be deducted from the return refund unless the return was due to a QVC error. We also offer for our customer’s convenience a prepaid return label which is on our invoice slip. If our customer used this pre-paid label the cost will also be deducted.Again we apologize for any inconvenience our customer may have experienced. If additional assistance is needed regarding this matter, I can be reached at 1-800-296-2931, Monday — Friday 9am — 3:30pm EST. Thank you for allowing QVC the opportunity to respond to the complaint.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]Complaint: [redacted]I am rejecting this response because: The situation regarding the $194.76 payment made on August 15,2014 over the phone using a debit card has not been resolved. I called Customer Service and they told me to call the corporate office and speak to Ms. S[redacted] and tell her that I had mistakenly made a payment to QVC and not the bank. I do not understand how this is my mistake since I was never informed that I would be dealing with two separate companies requarding a single purchase from QVC. I believe this is a fraudulent and deceptive business practice.
Regards,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for your recent inquiry to QVC concerning our customer. I will be happy to respond,First I would like to apologize for any inconvenience our customer may have experienced relating to shipping and handling cost to Alaska.I spoke with our customer today regarding her concerns. As a...
courtesy l have issued a refund in the amount of $49.38 (71.38- 22.00 original s/h) back to the original credit card for the difference between QVC standard shipping and handling charge and offshore shipping charge.For additional information on shipping and handling charges our customer may view our shipping policy on our home page at QVC.com under Customer service, shipping, domestic and international shipping options.Again we apologize for any inconvenience our customer may have experienced. If additional assistance is needed, I can be reached at l-800-296-2931 ext. 1862, Monday - Friday 9am - 3:30pm EST, ¦Thank you for allowing QVC the opportunity to respond to the complaint.
I contacted qvc today to find out why I haven't received a product via chat online. I was given no direction with a n. Diane. I then called and asked to speak to a supervisor and explained that I was told a product I had ordered was cancelled. She confirmed that order was cancelled and couldn't tell me why or how. I then ask Jackie who could tell me how an order is cancelled without customer consent. She then told me she couldn't and the item was available now. I then said I wanted to find out why qvc would cancel my order. She then raised her voice and yelled at me. I am returning all the firefly lights I ordered and will never do business with such a poor excuse for a company and will be sure to share with others.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
June 20, 2014
Dear **. [redacted],This is the response of QVC, Tnc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding his order for the [redacted]. Our finance department was trying to reach our...
customer to verily his information before the order could ship, The order is a high dollar order and his information needed to be verified. Our records indicate that a new order was placed for our customer. The headphones shipped out on June 19, 2014, and the [redacted] is in the shipping process. The item is shipped from the vendor and unfortunately will not be arriving by June 21, 2014. Although our customer is requesting $500 for a missed DJ event due to not having this item in time, QVC will not be refunding our customer for that missed event.Thank you for the opportunity to respond to this inquiry.
August 27, 2014
Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding the charges that amounted to $471. Our finance department reviewed the account...
and our customer was past due on her easy pays. When and order is placed on our easy pay plan, the customer agrees to pay monthly installments until the order is paid in full, We will not be issuing a refund for the amounts billed since they were past due.Thank you for the opportunity to respond to this inquiry.Sincerely,
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:I am very dissatisfied with QVC's response. They made no attempt to work out a resolution to a problem that THEY CREATED. I should not be held responsible for their mishandling of this situation. I feel that QVC not owning up to their mistake along with their lack of compromise shows really poor customer service and a lack of regard for their customers.
Regards,
[redacted]
QVC is very vindictive and ruthless. They have closed my account making it hard for me to make my payments. They accused me of doing a charge back but I didn't request a charge back. I will never use them again since they told me I can't purchase anything from them anymore. Which is this is not my fault for the account closure, making it hard for me to update my credit card for them to process payments.
I will pay what I own for my order but I will never use them again.
I have placed two orders in my lifetime with QVC and they were both AWFUL! The customer service is hit or miss, you may get a friendly, helpful, representative or if you're real lucky, you're more likely to get a nasty, rude, hateful representative that will not listen continually speak over you and argue in anyway possible whether it makes sense or not. Don't fall for their financing ads for the Q Card, they are scams. You will receive your bill with no promotional time and full payment due immediately. You may spend weeks going back and forth with various reps promising to do this or that only to be right back at square one. The reps will hang up on you, tell you to call someone else or better yet, just ignore you until you ask if they are still there. I will NEVER order anything from QVC, ever. Not in this lifetime. I highly suggest BUYER BEWARE! There are so many other places that I can spend my hard earned money, QVC will not ever be one of them again.
Thank you for your recent inquiry to QVC concerning our customer. I will be happy to respond.
First I would like to extend an apology for the delay in processing our customers return refund. Our records indicate that a refund was issued on 4/20/15 back to the original payment...
method.Again we apologize for the inconvenience. If additional assistance is needed regarding this matter, I can be reached at ###-###-####, Monday - Friday 9am - 3:30pm EST.
Thank you for allowing QVC the opportunity to respond to the complaint.
Sincerely,
Patricia K[redacted]
Office of the President
QVC, Inc.
April 17, 2014
Dear **. [redacted],This is the response of QVC, Inc. ("QVC") to your letter concerning the complaint filed with your office by QVC's Customer,QVC's customer states never ordered nor received item [redacted] Red [redacted] 8.5Mxl4" Portable Wand Scanner w/ Software....
QVC shows this item shipped on October 6, 2013. [redacted] records show the item was delivered on October 8th and left in the carport. Due to the timeframe of the claim unfortunately our customer needs to dispute the charges with her credit card company.Thank you for allowing QVC the opportunity to respond to QVC's Customer's complaint.Sincerely,
March 6, 2014
Dear **. [redacted]:
Thank you for your recent inquiry to QVC concerning our customer. I will be happy to respond.
First we would like to apologize that our customer did not received her merchandise in the time we quoted for delivery.
/>
Our records indicate that our customer service department issued a refund on 2/27/14 in the amount of $5.72, which makes her total refund $9.91. As a courtesy I also issued a refund today in the amount of $6.95 which was the cost of our pre-paid return label that was used to return the merchandise, This would give our customer a full refund of the purchase price ($16.86) for the returned merchandise.,
Again we apology for any inconvenience our customer may have experienced. If additional assistance is needed regarding this matter, T can be reached at ###-###-####, Monday - Friday 9am - 3:30pm F,ST.
Thank you for allowing QVC the opportunity to respond to our customer’s complaint.
Sincerely,
January 14, 2015Dear [redacted],
This is the response of QVC, Inc, to your letter concerning the complaint filed with your office by our customer,QVC regrets the concerns that our customer has regarding the late fee and finance charge that our customer received on her Q...
Card credit card. As a courtesy, I asked our finance department to have the bank remove the $35.00 late fee and adjust the finance charge of $1.50.Thank you for the opportunity to respond to his inquiry.Sincerely,
Evelle K
Office of the President QVC
May 14, 2015
Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding his order for the [redacted], Our Finance Department did not accept the order on...
our Easy Pay Plan due to the lack of Easy Pay History and also the fact that he was using a Prepaid. Credit Card. They left him a message of May 9, 2015, and offered him the option to change the payment to a major credit card. On May 13, 2015, he spoke to one of our representatives and expressed his disappointment of this item not going through and his son not being able to receive this item which was a birthday gift. At that point the order was cancelled.Easy Pay Offers are subject to approval by QVC, This information is printed on our website. Please sec below:Easy Pay OffersWith an Easy Pay offer, you can receive an item now and pay monthly installments at no extra charge with your QCard® or major credit card. The product price, Shipping & Handling, and any applicable sales tax will be divided according to the specified number of payments. During checkout, just choose the Easy Pay option, when available. The first Easy Pay installment will be billed on the date the item ships. Then, approximately every 30 to 31 days, each remaining installment will be billed to the credit card used on the order. Easy Pay billing dates are set according to the ship date of the order; billing dales for future installments can't be customized or changed. Easy Pay offers are subject to. approval by QVC.I requested our Finance Department to remove the authorizations if there are still pending, QVC will not be compensating him for the full purchase price of $563.05. as he requested in his letter to your company,Thank you for the opportunity to respond lo his inquiry.
Sincerely,
Evelle K
Office of the PresidentQVC
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: I did return the pans but have yet to receive a refund. Also, it alarms me that QVC does not want the pans back to evaluate the black substance which could be hazardous to ones health. A recall of the product might be warranted.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because: I did not get my coffee makers. This is not the first time I have had problems with them only. I order lots online [redacted], [redacted], [redacted] and never have any trouble except with QVC. I will no longer give them my business. Regards,[redacted]