September 19, 2014Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regress the concerns that our customer hus regarding her past due casy pay balance, Although our customer is rejecting my response, our position remains the same. Our customer is now stating that she did not receive the ladder that was ordered on March 8, 2014. Our records indicate that she never disputed the charge of $36.02, and did not call our Customer Service Department to state that she did not receive the item. She also sent in a check for $36.02, and our Finance Department applied it to the debt on July 29, 2014,The remaining balance for this order is $108.06. This debt was not reported to the (3) credit bureaus.I called [redacted] regarding the delivery of this order and they informed me that it is impossible to provide accurate tracking information due to the age of the order,Thank you for the opportunity to respond to his inquiry
Sincerely,Evelle K Office of the President
March 7, 2014
Dear **. [redacted]:
This letter is the response from QVC, Inc to the complaint filed in your office by our customer.
Our customer is upset her order placed for an [redacted] was not shipped to her. The order was canceled by QVC and she...
was unable to receive any explanation as to why the order was canceled.
QVC researched our customer’s order and confirmed Order [redacted] for Item [redacted]was cancelled by QVC. I have researched this with our Customer Finance department and confirmed this was an error. We contacted our customer to confirm she is still interested in the shipment and have re- instated her order honoring all previous pricing and credit terms. Our customer appreciated the call and resolution.
QVC appreciates the opportunity to resolve this issue and provide 100% customer satisfaction for our customer.
Sincerely
This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer,QVC regrets the concerns that our customer has regarding the [redacted] he purchased at QVC that was supposed to come with a download code for a game. Our Customer Service Department issued...
a refund today in the amount of $100. This refund was issued to the [redacted] Card used on the order.Thank you for the opportunity to respond to this inquiry.
July 31, 2014
Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customers.QVC regrets the concerns that our customer has regarding the Blisslights Projector. Our records indicate that she spoke to someone in our...
office and a replacement was sent to her on July 30, 2014. Please have her call me at ###-###-#### exl, [redacted], if she receives the wrong item. I would be happy to assist her with the return of the original item.Thank you for the opportunity to respond to this inquiry.Sincerely,Evelle KOffice of the President QVC
This is the response of QVC, Inc. ("QVC") to your letter concerning the complaint filed with your office by QVC's Customer,I apologize to our Customer for the issue with the delivery date of her [redacted] Laptop. I called and left a message providing our Customer with my number to discuss the issue....
At this time I am removing one easy pay installment from the order. I will have the sixth payment removed. Customer can contact me at 1-800-[redacted] ext. [redacted]. My hours are Monday-Friday 9AM to 5PM Eastern Time. I will be out of the office after today returning on January 4th.Thank you for allowing QVC the opportunity to respond to QVC's Customer Complaint.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
The overall customer service issue, how it was handled, and providing support for a product that was sold IS QVC's responsibility. The transaction was with QVC, not [redacted]. I appreciate QVC's response and their willingness to provide [redacted] a week after the issue was first disclosed to them, and after the many calls I had to do to [redacted] and [redacted], but unfortunately the response does not address how I was treated as a customer. It seems at this stage, we agree to disagree. I have closed my account with QVC and will not be conducting any further business with them due to the poor initial customer service I received. It is unfortunate the issue was not addressed immediately upon initial contact with QVC Customer Service.
Regards,
[redacted]
February 3, 2015Dear [redacted],
This is the response of QVC, Inc. to your letter concerning the complains filed with your office by our customer,QVC regrets the concerns that our customer has regarding her order for her [redacted] - Computer. Please have our customer call meal ([redacted]...
[redacted], ext. 1859. I would like to help resolve her issues.Thank you for the opportunity to respond to his inquiry,Sincerely,Evelle K Office of the PresidentQVC
I ordered two pair of very expensive orthopedic shoes to help my feet, falling arches. When I placed the order it said I should receive my order by March 3rd, so I went on the website to check the status and to my amazement it would not let me log in said no account with my email. I called them and was told they canceled my order and my account. No email or phone call to contact me to let me know. I will never do business with them ever again.
June 9, 2014
This is the response of , Inc, to your letter concerning the complaint filed with your office by our customer,QVC regrets the concerns that our customer has regarding the billing and duplication of orders on her coin autodelivery. I would like to offer my assistance....
Please have our customer call me at [redacted]. I work Monday through Friday from 9AM until 5 PM Eastern time.Thank you for the opportunity to respond to this inquiry,
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
I have talked to QVC several times in 2012 and they told me this was resolved. Never heard from QVC again about this issue and I have ordered several products after, with no problem. It wasn't until last week when I was charged for an item and it was sent to me then retrieved by QVC that this was brought to my attention again. They are responsible for this misinformation and the way they handled it, not me.
Regards,
[redacted]
October 16, 2014
Dear [redacted],This is the response of QVC, Inc. (“QVC”) to your letter concerning the complaint filed with your office by QVC's Customer,I took the liberty of contacting our customer about the issue with the [redacted] Camera. I informed our Customer that the camera...
according to the [redacted] tracking will be delivered tomorrow. The order for the camera was placed with the discount price of $699.94. Our Customer also received the Six easy pays she requested, with the $40 credit that was issued for the order the easy pay amount is $116.99. I informed our Customer due to her issue I am having the Sixth easy pay removed.Thank you for allowing QVC the opportunity to respond to QVC's Customer complaint.Sincerely,Janet SOffice of the President
November 25, 2014Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer,QVC regrets the concerns the concerns that our customer has regarding using her credit card, which is considered a prepaid card. Our...
records do indicate that the credit card ending in 4090 did decline. Our company did ship out her order on the [redacted] that ends in [redacted]. I partnered with our Finance Department and was advised that since she had an established EasyPay History, they approved the use of her credit card.Thank you for the opportunity to respond to his inquiry,Sincerely, Evell K
Office of the President QVC
January 5, 2015Dear [redacted],This is the response of QVC, Inc. (“QVC") to your letter concerning the complaint filed with your office by QVC's Customer.QVC records show that the order in question for item [redacted] 27" [redacted] was delivered to our Customer on December 30th. I...
am sorry for the issue with the original order that our Customer placed on December 15th. Our finance department tried to verify the credit card used on the order but per customers bank the information did not fully verify. At this time I am going to issue a $50 inconvenience credit to our Customers membership to apologize for the delay in getting the item for Christmas.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint.Sincerely,Janet S
Office of the President QVC, Inc.
This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.
QVC regrets the concerns that our customer has regarding the easy payment plan on item [redacted]. Please have the customer call me at her convenience at (800) [redacted], ext, [redacted],...
so I can assist with the inquiry. I will be out of the office Monday and Tuesday next week.Thank you for allowing me the opportunity to respond to this inquiry.
---------- Forwarded message ----------From: [redacted] .<[redacted]>Date: Tue, Jan 13, 2015 at 7:35 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted] <[redacted]@myRevdex.com.org>
Transaction was processed via my [redacted] Debit Card. If you require any additional info please let me know. This was set up via payments as QVC is known for. 2 payments of $69 each were processed and recently upon returning the merchandise, I received an email from QVC stating they refunded both payments minus insurance costs for both ($18+X2) packages. I’m just very dissatisfied with QVC’s handling of this matter all around.
I look forward to hearing from you soon. Thank you.
Sincerely,
[redacted]
On Mon, Jan 12, 2015 at 7:17 PM, [redacted] . <[redacted]> wrote:
Hello [redacted],
Thank you for emailing QVC.
I'll be happy to assist you with your inquiry. Yes, the item [redacted] Mini 20.5 Megapixel Mirrorless Digital Camera, has a [redacted] 9-27mm
f/3.5 ED lens. I hope this information was helpful.
It has been a pleasure assisting you. I hope you're having a wonderful
holiday season!
Regards,
Deb S.
-------------- Ori[redacted]l Text -----------------
Date : 12/2/2014 12:13:56 AM
Hello [redacted],
Thank you for your prompt response. I really appreciate it. Can you =
please confirm that it will have included the correct lens? The lens it =
should come with is as the description states 9-27mm. Please confirm. I =
would greatly appreciate it. I will await your response.=20
Sincerely,
[redacted]
Order Number:[redacted]
Order Date:11/27/14
Billing Adress
Billing Address:[redacted]
[redacted]
Staten Island, NY[redacted]
Shipping Address
Shipping Address:Same as Billing Address
ditems begin
Item/Qty/Price
Item:E280653
E.D.D.*Qty:
Price:
[redacted] Mini 20.5 Megapixel Mirrorless Digit al Camera, Car /White
12/04/14
1
$369.96
end Item/Qty/Price
6 Easy Paymentsincluding S&H and tax of $69.03
ditems end
TOTAL
dsavings begins
Subtotal:
$369.96
S&H:
$10.46
Tax:
$33.76
Order Total:
$414.18
Hello [redacted],
Thank you for emailing QVC.
I'll be happy to assist you with your inquiry. Yes, the item [redacted] Mini 20.5 Megapixel Mirrorless Digital Camera, has a NX-M 9-27mm
f/3.5 ED lens. I hope this information was helpful.
It has been a pleasure assisting you. I hope you're having a wonderful
holiday season!
Regards,
Deb S.
-------------- Original Text -----------------
Date : 12/2/2014 12:13:56 AM
Hello [redacted],
Thank you for your prompt response. I really appreciate it. Can you =
please confirm that it will have included the correct lens? The lens it =
should come with is as the description states 9-27mm. Please confirm. I =
would greatly appreciate it. I will await your response.=20
March 17, 2014
Dear **. [redacted]:
Thank you for your recent inquiry to QVC concerning our customer. I will be happy to respond.
First I would like to apologize that our customer is receiving unsolicited emails. I have requested that all emails be stopped....
Please be advised that this request can take up to 10 days to complete.
Again we apology (’or any inconvenience our customer may have experienced. If additional assistance is needed regarding this matter, I can be reached at ###-###-#### , Monday - Friday 9am - 3:30pm EST.
Thank you for allowing QVC the opportunity to respond to our customer’s complaint
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I've got more of a complaint with the Revdex.com then I do QVC.You do not make it possible for me to respond until just now.
[redacted] at QVC has been very helpful and has resolved my problem several days ago.I tried to contact the Revdex.com to let them know that without any luck until you finally notified me today.
April 27, 2015
Dear [redacted],
This is the response of QVC, Inc, to your letter concerning the complaint filed with your office by our Customer.
QVC regrets the concerns that our customer has regarding the information she needs for her [redacted] bed. Please have our customer...
call me at [redacted], ext. [redacted]. I would like to assist her with her inquiry,Thank you for the opportunity to respond to his inquiry.
Sincerely,
Evelle K.Office of the President, QVC
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]
I am rejecting this response because:
While QVC defines a policy around 30 day money back guarantee and it is actively noted both by their program hosts and in their communications about ordering, they at no point stress that customers should take that "extra minute" of consideration that was written about in their response. They consistently stress the 30 day return but where they become silent is in how they continually stress during a program that you should order and if you don't like it you can just return it. This is not about the time frame for a return because their policy is consistent with some retailers and even more generous in some cases.
This is about their defining excessive returns while still encouraging people to order from their site and just return if they don't like it or it does not work out. It is about how they have items that go on auto delivery schedules and even in that programing they again stress that if you want to cancel that auto delivery at any point go ahead and do that, yet they will in the end penalize you for doing that. It is also about their medium of delivery of these items. Because they use television as their delivery mechanism, there is no "hands on" for a customer to make an additional assessment or as they would call it "take that extra time", before ordering. Each purchase is done on faith in what QVC presents around the validity of that item and in some cases that validity does not totally come to pass as it pertains to functionality or quality of an item. This especially comes about with clothing or shoes that they market. How is one supposed to do an extra assessment on those items when unlike a brick and mortar store you can handle them, try them on and briefly test them out? Their marketing method does not allow that to occur so how can they even begin to question returns in this area when that "extra time or check" cannot be done by the viewer and they just have to rely on what is being communicated to them via the program host.
Due to their selling structure it does present the risk of a higher return on an item and unfortunately presents costs to them, but because they cannot present an actual item at time of ordering that is a risk that is integrated in their approach. As a long time shopper of QVC having them penalize me due to returns while still emphasizing their 30 day returns and being able to cancel an auto-delivery to me is a misleading and a deceptive message.
If they want to have this under-pinning policy about excessive returns then they need to be open and up front about it and publish it on their web page, talk about it in their programming and even have their call agents mention it so that it is part of their business marketing and it is known to everyone, which is the right thing to do. They also need to have their program hosts tone down the aspect of the 30 day return or auto-delivery cancellation as being ok and encouraged because this approach is deceptive and encourages one to order, yet there is falseness there because if you do the order-return too many times in their eyes then they can shut you off.
If they are ok with their return approach then why don't they actively publish it for their customers to know about? They send you various pieces of information when you order, or when you have a QVC card yet they never mention this part until they feel it is a problem for them. Why don't they actively ask their customers about their returns to see why they are returning so that they can work to provide a better service around their products and the quality of them so that returns will possibly go down?
If so many are returning and many people are having their accounts turned off, as can be verified by looking at the internet and all those that are commenting about this, then there has to be a bigger issue with their choice of products and they should work to solve that rather than take it out on customers who use their service as a means to shop. It is disappointing that QVC took this approach being that I am a longtime supporter and shopper and while I am just asking to have my account reinstated in my case, so that I can work within their limitations now that I fully understand how the returns work, which was not initially understood and was not readily communicated outside the couple of letters that I received.
I feel that their action is not justified in my case due to the deception of this under-pinning policy and I feel that at minimum they should be held accountable for this deception and be made to be more open about it and it should be communicated from the start with customers and not surface from behind the scenes where the customer does not know of its existence until they choose to bring it forward.
Regards,[redacted]
December 12, 2014Dear [redacted],This is the response of QVC, Inc, to your letter concerning the complaint filed with your office by our customer,QVC regrets the concerns that our customer has regarding QVC item number [redacted], Set of 4 Indoor Wall Outlets. Our Quality Department has investigated this item and found no indication that there was ever a recall for this item. If the customer has evidence of a recall for this particular brand and model, please ask him to contact me immediately so that QVC can take appropriate action.Thank you for the opportunity to respond to his inquiry.Sincerely,
Evelle K
Office of the President QVC
September 19, 2014Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regress the concerns that our customer hus regarding her past due casy pay balance, Although our customer is rejecting my response, our position remains the same. Our customer is now stating that she did not receive the ladder that was ordered on March 8, 2014. Our records indicate that she never disputed the charge of $36.02, and did not call our Customer Service Department to state that she did not receive the item. She also sent in a check for $36.02, and our Finance Department applied it to the debt on July 29, 2014,The remaining balance for this order is $108.06. This debt was not reported to the (3) credit bureaus.I called [redacted] regarding the delivery of this order and they informed me that it is impossible to provide accurate tracking information due to the age of the order,Thank you for the opportunity to respond to his inquiry
Sincerely,Evelle K Office of the President
March 7, 2014
Dear **. [redacted]:
This letter is the response from QVC, Inc to the complaint filed in your office by our customer.
Our customer is upset her order placed for an [redacted] was not shipped to her. The order was canceled by QVC and she...
was unable to receive any explanation as to why the order was canceled.
QVC researched our customer’s order and confirmed Order [redacted] for Item [redacted]was cancelled by QVC. I have researched this with our Customer Finance department and confirmed this was an error. We contacted our customer to confirm she is still interested in the shipment and have re- instated her order honoring all previous pricing and credit terms. Our customer appreciated the call and resolution.
QVC appreciates the opportunity to resolve this issue and provide 100% customer satisfaction for our customer.
Sincerely
This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer,QVC regrets the concerns that our customer has regarding the [redacted] he purchased at QVC that was supposed to come with a download code for a game. Our Customer Service Department issued...
a refund today in the amount of $100. This refund was issued to the [redacted] Card used on the order.Thank you for the opportunity to respond to this inquiry.
July 31, 2014
Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customers.QVC regrets the concerns that our customer has regarding the Blisslights Projector. Our records indicate that she spoke to someone in our...
office and a replacement was sent to her on July 30, 2014. Please have her call me at ###-###-#### exl, [redacted], if she receives the wrong item. I would be happy to assist her with the return of the original item.Thank you for the opportunity to respond to this inquiry.Sincerely,Evelle KOffice of the President QVC
This is the response of QVC, Inc. ("QVC") to your letter concerning the complaint filed with your office by QVC's Customer,I apologize to our Customer for the issue with the delivery date of her [redacted] Laptop. I called and left a message providing our Customer with my number to discuss the issue....
At this time I am removing one easy pay installment from the order. I will have the sixth payment removed. Customer can contact me at 1-800-[redacted] ext. [redacted]. My hours are Monday-Friday 9AM to 5PM Eastern Time. I will be out of the office after today returning on January 4th.Thank you for allowing QVC the opportunity to respond to QVC's Customer Complaint.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
The overall customer service issue, how it was handled, and providing support for a product that was sold IS QVC's responsibility. The transaction was with QVC, not [redacted]. I appreciate QVC's response and their willingness to provide [redacted] a week after the issue was first disclosed to them, and after the many calls I had to do to [redacted] and [redacted], but unfortunately the response does not address how I was treated as a customer. It seems at this stage, we agree to disagree. I have closed my account with QVC and will not be conducting any further business with them due to the poor initial customer service I received. It is unfortunate the issue was not addressed immediately upon initial contact with QVC Customer Service.
Regards,
[redacted]
February 3, 2015Dear [redacted],
This is the response of QVC, Inc. to your letter concerning the complains filed with your office by our customer,QVC regrets the concerns that our customer has regarding her order for her [redacted] - Computer. Please have our customer call meal ([redacted]...
[redacted], ext. 1859. I would like to help resolve her issues.Thank you for the opportunity to respond to his inquiry,Sincerely,Evelle K Office of the PresidentQVC
I ordered two pair of very expensive orthopedic shoes to help my feet, falling arches. When I placed the order it said I should receive my order by March 3rd, so I went on the website to check the status and to my amazement it would not let me log in said no account with my email. I called them and was told they canceled my order and my account. No email or phone call to contact me to let me know. I will never do business with them ever again.
June 9, 2014
This is the response of , Inc, to your letter concerning the complaint filed with your office by our customer,QVC regrets the concerns that our customer has regarding the billing and duplication of orders on her coin autodelivery. I would like to offer my assistance....
Please have our customer call me at [redacted]. I work Monday through Friday from 9AM until 5 PM Eastern time.Thank you for the opportunity to respond to this inquiry,
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
I have talked to QVC several times in 2012 and they told me this was resolved. Never heard from QVC again about this issue and I have ordered several products after, with no problem. It wasn't until last week when I was charged for an item and it was sent to me then retrieved by QVC that this was brought to my attention again. They are responsible for this misinformation and the way they handled it, not me.
Regards,
[redacted]
October 16, 2014
Dear [redacted],This is the response of QVC, Inc. (“QVC”) to your letter concerning the complaint filed with your office by QVC's Customer,I took the liberty of contacting our customer about the issue with the [redacted] Camera. I informed our Customer that the camera...
according to the [redacted] tracking will be delivered tomorrow. The order for the camera was placed with the discount price of $699.94. Our Customer also received the Six easy pays she requested, with the $40 credit that was issued for the order the easy pay amount is $116.99. I informed our Customer due to her issue I am having the Sixth easy pay removed.Thank you for allowing QVC the opportunity to respond to QVC's Customer complaint.Sincerely,Janet SOffice of the President
November 25, 2014Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer,QVC regrets the concerns the concerns that our customer has regarding using her credit card, which is considered a prepaid card. Our...
records do indicate that the credit card ending in 4090 did decline. Our company did ship out her order on the [redacted] that ends in [redacted]. I partnered with our Finance Department and was advised that since she had an established EasyPay History, they approved the use of her credit card.Thank you for the opportunity to respond to his inquiry,Sincerely, Evell K
Office of the President QVC
January 5, 2015Dear [redacted],This is the response of QVC, Inc. (“QVC") to your letter concerning the complaint filed with your office by QVC's Customer.QVC records show that the order in question for item [redacted] 27" [redacted] was delivered to our Customer on December 30th. I...
am sorry for the issue with the original order that our Customer placed on December 15th. Our finance department tried to verify the credit card used on the order but per customers bank the information did not fully verify. At this time I am going to issue a $50 inconvenience credit to our Customers membership to apologize for the delay in getting the item for Christmas.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint.Sincerely,Janet S
Office of the President QVC, Inc.
This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.
QVC regrets the concerns that our customer has regarding the easy payment plan on item [redacted]. Please have the customer call me at her convenience at (800) [redacted], ext, [redacted],...
so I can assist with the inquiry. I will be out of the office Monday and Tuesday next week.Thank you for allowing me the opportunity to respond to this inquiry.
---------- Forwarded message ----------From: [redacted] .<[redacted]>Date: Tue, Jan 13, 2015 at 7:35 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted] <[redacted]@myRevdex.com.org>
Transaction was processed via my [redacted] Debit Card. If you require any additional info please let me know. This was set up via payments as QVC is known for. 2 payments of $69 each were processed and recently upon returning the merchandise, I received an email from QVC stating they refunded both payments minus insurance costs for both ($18+X2) packages. I’m just very dissatisfied with QVC’s handling of this matter all around.
I look forward to hearing from you soon. Thank you.
Sincerely,
[redacted]
On Mon, Jan 12, 2015 at 7:17 PM, [redacted] . <[redacted]> wrote:
Hello [redacted],
Thank you for emailing QVC.
I'll be happy to assist you with your inquiry. Yes, the item [redacted] Mini 20.5 Megapixel Mirrorless Digital Camera, has a [redacted] 9-27mm
f/3.5 ED lens. I hope this information was helpful.
It has been a pleasure assisting you. I hope you're having a wonderful
holiday season!
Regards,
Deb S.
-------------- Ori[redacted]l Text -----------------
Date : 12/2/2014 12:13:56 AM
Hello [redacted],
Thank you for your prompt response. I really appreciate it. Can you =
please confirm that it will have included the correct lens? The lens it =
should come with is as the description states 9-27mm. Please confirm. I =
would greatly appreciate it. I will await your response.=20
Sincerely,
[redacted]
Order Number:[redacted]
Order Date:11/27/14
Billing Adress
Billing Address:[redacted]
[redacted]
Staten Island, NY[redacted]
Shipping Address
Shipping Address:Same as Billing Address
ditems begin
Item/Qty/Price
Item:E280653
E.D.D.*Qty:
Price:
[redacted] Mini 20.5 Megapixel Mirrorless Digit al Camera, Car /White
12/04/14
1
$369.96
end Item/Qty/Price
6 Easy Paymentsincluding S&H and tax of $69.03
ditems end
TOTAL
dsavings begins
Subtotal:
$369.96
S&H:
$10.46
Tax:
$33.76
Order Total:
$414.18
Hello [redacted],
Thank you for emailing QVC.
I'll be happy to assist you with your inquiry. Yes, the item [redacted] Mini 20.5 Megapixel Mirrorless Digital Camera, has a NX-M 9-27mm
f/3.5 ED lens. I hope this information was helpful.
It has been a pleasure assisting you. I hope you're having a wonderful
holiday season!
Regards,
Deb S.
-------------- Original Text -----------------
Date : 12/2/2014 12:13:56 AM
Hello [redacted],
Thank you for your prompt response. I really appreciate it. Can you =
please confirm that it will have included the correct lens? The lens it =
should come with is as the description states 9-27mm. Please confirm. I =
would greatly appreciate it. I will await your response.=20
Sincerely,
[redacted]
March 17, 2014
Dear **. [redacted]:
Thank you for your recent inquiry to QVC concerning our customer. I will be happy to respond.
First I would like to apologize that our customer is receiving unsolicited emails. I have requested that all emails be stopped....
Please be advised that this request can take up to 10 days to complete.
Again we apology (’or any inconvenience our customer may have experienced. If additional assistance is needed regarding this matter, I can be reached at ###-###-#### , Monday - Friday 9am - 3:30pm EST.
Thank you for allowing QVC the opportunity to respond to our customer’s complaint
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I've got more of a complaint with the Revdex.com then I do QVC.You do not make it possible for me to respond until just now.
[redacted] at QVC has been very helpful and has resolved my problem several days ago.I tried to contact the Revdex.com to let them know that without any luck until you finally notified me today.
April 27, 2015
Dear [redacted],
This is the response of QVC, Inc, to your letter concerning the complaint filed with your office by our Customer.
QVC regrets the concerns that our customer has regarding the information she needs for her [redacted] bed. Please have our customer...
call me at [redacted], ext. [redacted]. I would like to assist her with her inquiry,Thank you for the opportunity to respond to his inquiry.
Sincerely,
Evelle K.Office of the President, QVC
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]
I am rejecting this response because:
While QVC defines a policy around 30 day money back guarantee and it is actively noted both by their program hosts and in their communications about ordering, they at no point stress that customers should take that "extra minute" of consideration that was written about in their response. They consistently stress the 30 day return but where they become silent is in how they continually stress during a program that you should order and if you don't like it you can just return it. This is not about the time frame for a return because their policy is consistent with some retailers and even more generous in some cases.
This is about their defining excessive returns while still encouraging people to order from their site and just return if they don't like it or it does not work out. It is about how they have items that go on auto delivery schedules and even in that programing they again stress that if you want to cancel that auto delivery at any point go ahead and do that, yet they will in the end penalize you for doing that. It is also about their medium of delivery of these items. Because they use television as their delivery mechanism, there is no "hands on" for a customer to make an additional assessment or as they would call it "take that extra time", before ordering. Each purchase is done on faith in what QVC presents around the validity of that item and in some cases that validity does not totally come to pass as it pertains to functionality or quality of an item. This especially comes about with clothing or shoes that they market. How is one supposed to do an extra assessment on those items when unlike a brick and mortar store you can handle them, try them on and briefly test them out? Their marketing method does not allow that to occur so how can they even begin to question returns in this area when that "extra time or check" cannot be done by the viewer and they just have to rely on what is being communicated to them via the program host.
Due to their selling structure it does present the risk of a higher return on an item and unfortunately presents costs to them, but because they cannot present an actual item at time of ordering that is a risk that is integrated in their approach. As a long time shopper of QVC having them penalize me due to returns while still emphasizing their 30 day returns and being able to cancel an auto-delivery to me is a misleading and a deceptive message.
If they want to have this under-pinning policy about excessive returns then they need to be open and up front about it and publish it on their web page, talk about it in their programming and even have their call agents mention it so that it is part of their business marketing and it is known to everyone, which is the right thing to do. They also need to have their program hosts tone down the aspect of the 30 day return or auto-delivery cancellation as being ok and encouraged because this approach is deceptive and encourages one to order, yet there is falseness there because if you do the order-return too many times in their eyes then they can shut you off.
If they are ok with their return approach then why don't they actively publish it for their customers to know about? They send you various pieces of information when you order, or when you have a QVC card yet they never mention this part until they feel it is a problem for them. Why don't they actively ask their customers about their returns to see why they are returning so that they can work to provide a better service around their products and the quality of them so that returns will possibly go down?
If so many are returning and many people are having their accounts turned off, as can be verified by looking at the internet and all those that are commenting about this, then there has to be a bigger issue with their choice of products and they should work to solve that rather than take it out on customers who use their service as a means to shop. It is disappointing that QVC took this approach being that I am a longtime supporter and shopper and while I am just asking to have my account reinstated in my case, so that I can work within their limitations now that I fully understand how the returns work, which was not initially understood and was not readily communicated outside the couple of letters that I received.
I feel that their action is not justified in my case due to the deception of this under-pinning policy and I feel that at minimum they should be held accountable for this deception and be made to be more open about it and it should be communicated from the start with customers and not surface from behind the scenes where the customer does not know of its existence until they choose to bring it forward.
Regards,[redacted]
December 12, 2014Dear [redacted],This is the response of QVC, Inc, to your letter concerning the complaint filed with your office by our customer,QVC regrets the concerns that our customer has regarding QVC item number [redacted], Set of 4 Indoor Wall Outlets. Our Quality Department has investigated this item and found no indication that there was ever a recall for this item. If the customer has evidence of a recall for this particular brand and model, please ask him to contact me immediately so that QVC can take appropriate action.Thank you for the opportunity to respond to his inquiry.Sincerely,
Evelle K
Office of the President QVC