R L Sielaff

Dear Sirs/Madams,I appreciate that RCI Cruise is willing to acknowledge and honor the verbal agreement made by their booking agent, however what they are failing to mention is that the agent told me that the $credit per shore excursion was per person; this is actually stated in the recording they have of the phone callSince I booked five (5) shore excusions for both my husband and myself, this means I should've been credited for $for each person, for a total of $Since I already received a credit of $300, this leaves $that I believe I am owed based on the original verbal agreementIf the company would be willing to issue me a check in the amount of $I would be happy to consider this matter resolved.Sincerely,Mrs [redacted]

September 30, 2016Re: [redacted] Case # [redacted] Our Account ID # [redacted] Dear Sir or Madam:We would like to thank you for bringing Mr [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings, and we would like to provide you with the facts and our resolution concerning this matter.Our records indicate that Mr [redacted] purchased a Government Vacation Rewards Select Access membership upgrade on November 25, The cost was $1,with a down payment of $followed by eighteen (18) payments of $per monthIn Mr [redacted] complaint, he expressed his frustration as a result of his inability to make his vacation reservations and the lack of customer service he felt he received We have reached out to him to advise him of his options and have assisted him in booking his resort reservations and his flight arrangements Furthermore, we have taken his feedback and provided it to the appropriate management to ensure we address any areas of opportunity with the service that was providedIt is our goal to provide our members with exceptional customer service.At this time, Mr [redacted] has surpassed the rescission period to receive a refund and we believe that he has a better understanding of his program and how it works.We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved.Sincerely, Jannelle B [redacted] Resolution Specialist Office of the President

The matter has not been resolved and ICE doesn't have the correct facts It has been over hours and as of 4/6/16, monies still have not been deposited into my account Please refund $immediately!

November 6, Re: Denise G [redacted] Dear Sir/Madam: According to our records, on June 26, 2017, Ms [redacted] purchased an RCI Package Resort Certificate ExtensionThe cost of the extension was $Additionally, on June 26, 2017, a resort reservation was booked for the Mayan Palace Riviera ResortThe dates of travel were September 2, 2017, through September 9, The out of pocket cost for the resort after applying the resort certificate was $45.00, travel protection through CSA for $79.00, and $for service fees totaling $ Ms [redacted] claims she booked the resort vacation but was not apprised of the terms and conditions of the insurance policy she purchasedSubsequently, she needed to cancel the resort booking due to safety concerns with US residents traveling to Mexico As a result, Ms [redacted] filed a dispute with her financial institution, and on October 5, 2017, and our agency was subsequently charged back the $Furthermore, when Ms [redacted] booked the resort reservation, she was sent the terms and conditions via emailThe $and $were non-refundable in the event any cancellation was to occurThe cancellation protection that was purchased allowed Ms [redacted] to file a claim and be reimbursed for or any penalties that were incurred due to the cancellation providing the reason for canceling was a covered reason in the policyThe provisions for canceling are outlined in the insurance policy that was emailed to her At this time, Mr [redacted] has received reimbursement through her financial institution for the $extension fee; however, the $which includes the resort charge, travel protection cost, and service fees are not being reimbursed as the member was appropriately informed of the cancellation policies for both the resort stay and travel protection at the time of booking Best Regards, Shannon P [redacted]

I am disappointed that this business has been uncooperative, and unwilling to just cancel the transaction altogether, and realize a mistake was made I did not ask for any upgrade, and I did not know that was what this was about I just wanted to know why I received the notice regarding travel credits, and where they came from, and what they were for, what I was supposed to do with them When an envelope arrived with the payment information, I realized I did not understand that phone call When I called my credit card company about the charges, they told me they would check into the matter for me, and I was waiting to hear back about it My daughter has been helping me, and she decided to check again about it because when the next credit card statement came, my card was continuing to be billed So, we knew something had not been settled I don't want to do business with these cruise or travel people I am not satisfied with their response It does not resolve the matter that they want to keep my money[redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Michael P***

July 2016Re: [redacted] Case No [redacted] Our Account ID # [redacted] Dear Sir or Madam:We would like to thank you for bringing Mr [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to provide you with the facts.Our records indicate that Mr [redacted] participated in our tour and presentation of the Sears Vacations Direct Access program and purchased a vacation package on November 7, The cost of this package was $5,with a down payment of $followed by thirty-six (36) payments of $per month.The vacation package Mr [redacted] purchased included a day resort stay that needed to be booked within ninety (90) days of purchase Unfortunately, Mr [redacted] called to make a reservation after the ninety (90) days and his certificate had expired We made an exception for him and extended his certificate which allowed him to book a day stay at the Westgate Town Center in Kissimmee, Florida beginning April 23, to April 30, 2016.Our accounting and computer system is set up so that when a payment is not made on the due date, the certificates in the account are blocked for use until the payment has been made, and the account brought current When any account gets blocked for non- payment, the member will need to contact the customer service department to be able to get the certificate reactivated once the payment has been made Which was the case for Mr [redacted] in June Mr [redacted] contacted our agency on June 5, inquiring as to why his certificates were blocked The customer service agent, Justiniano, explained that his payment due on June 3, had not gone through and that his certificates automatically get blocked when that happens Mr [redacted] said he would look into why the payment did not go through and call us back According to our records, Mr [redacted] has not called back.Our system is also set up to periodically charge any payment that is in a past due status in orderto bring the account current Mr [redacted] June 3rd payment went through on June 7, 2016.In reviewing Mr [redacted] account, his July 3, payment did not go through and his accounts are currently blocked If Mr [redacted] would like to make a change to the date of his payment, we are happy to assist him, as we want to make sure he has the most convenient payment date that fits his financial needs He can change his payment date on line at [redacted] m or he can contact our customer service department at ###-###-#### Any of the agents will be happy to assist him with a payment change date.As previously indicated, Mr [redacted] July 3, payment is currently past due and in order to unblock his certificates, he will need to bring his account current or make payment arrangements with our customer service department Should Mr [redacted] choose not to do that, all moniespaid into his account will be forfeitedAt this time Mr [redacted] has surpassed the rescission period to receive a refund, and we are unable to honor his request for a refund.We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved.Sincerely, Jannelle Brothers Resolution Specialist Office of the President

September 23, Re: [redacted] Case # [redacted] Our Account ID # [redacted] Dear Sir or Madam: We would like to thank you for bringing Ms [redacted] ’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to provide you with the facts and our resolution concerning this matter Our records reflect, that on April 29, 2009, Ms [redacted] participated in a [redacted] Vacation Club sale conversion which provided Ms [redacted] $1,in vacation cash to be used towards her next cruise As standard policy, we conduct sales validation at the time of sale, which outlines the details of Ms [redacted] ’s sale conversionThis validation was completed by Joseph on April 29, at 11:AMDuring this validation, Ms [redacted] was advised that she had twelve (12) months to book her cruise utilizing the vacation cash We have reached out to Ms [redacted] and been advised that there have been some extenuating circumstances that have prevented her from booking her cruise and using her vacation cashIn an effort to resolve this matter, we have agreed to extend her vacation cash to March 31, Ms [redacted] was agreeable and understands that she can travel past that time, however, her cruise, utilizing the vacation cash, must be booked by the expiration date of March 31, We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved Sincerely, Jannelle B [redacted] Resolution Specialist Office of the President

I would love them to fix it but they havent reached out to me...and everything they said is lies I have phone records that would show I was on the phone with them and ***, them and ***, them and [redacted] foe almost hrs...so there is no new fixed itinerary in my emails....so I for-see problems when we reach the airport Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

The day time frame to cancel subscription was never discussed verbally by the agent who sold me the package, nor mentioned by the two customer service reps that I spoke with on March 10th and March 11thFurthermore, the representative I called on March 16th said there was a 10-day windowI will continue to fight to have my deposit returned

[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

March 31, Re: Jerold W [redacted] Case # [redacted] Our ID # S [redacted] Dear Sir/Madam: We would like to thank you for bringing MrJerold W [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings, and we would like to provide you with the facts concerning this matter Our records indicate that MrW [redacted] participated in our tour and presentation of the Sears Vacations Direct Access program, on February 28, and purchased a vacation packageThe cost of this vacation package was $3,which was paid in full at time of purchase One of our supervisors [redacted] reached out to MrW [redacted] to apologize for any misunderstanding that may have resulted in MrW [redacted] negative opinion of the programFurthermore, we have taken his feedback and provided it to the appropriate management to ensure we address any areas of opportunity with the service that was provided Jennifer further reviewed the program and answered his questions about the programJennifer advised him that in the interest of customer satisfaction, she would exchange the resort certificate for a to day cruise certificate as MrW [redacted] said he had let it expire because he had no interest in using itMrW [redacted] was appreciative that we reached out to him to address and resolve his concerns We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved Sincerely, Jannelle B [redacted] Resolution Specialist Office of the President

October 25, Re: Steven [redacted] Dear Sir/Madam: We would like to thank you for bringing Mr [redacted] ’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings, and we would like to provide you with the facts and our resolution concerning this matter According to our records, On March 9, 2017, Mr [redacted] booked a hotel stay at the [redacted] The dates of travel were September 14, 2017, through September 18, 2017, for 4-nightsThe cost of the stay was $ On October 02, 2017, Mr [redacted] contacted Government Vacation Rewards to cancel the reservation due to inclement weather in FloridaThe reservation was canceled without penalty; however, the refund could not be processed back to the [redacted] card as the original charge had been made more than days before the cancellation requestSubsequently, the refund had to be issued in the form of a check As of October 17, 2017, Check # [redacted] was issued for $and sent to the member via the address we have on file We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved Best Regards, Shannon P [redacted] Resolution Specialist Office of the President

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find a small discrepancy, I was told yesterday that the points were restored with no expiration date and that is what is reflected on my account I considered this action as satisfactory, and I consider this complaint resolved Regards, [redacted]

Dear Sir/Madam: We would like to thank you for bringing Mrs [redacted] ***’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings, and we would like to provide you with the facts concerning this matterOur records indicate that Mrs [redacted] participated in our tour and presentation of the Sears Vacations Direct Access program, along with her husband, [redacted] , on June 5, and purchased a vacation packageThe cost of this vacation package was $2,with a down payment of $followed by thirty-six (36) payments of $per monthAfter reviewing Mrs***’s complaint, and completing the researching surrounding the complaint, several discrepancies are noted.First, when Mrs [redacted] was approached in the Sears store, she was asked if she was interested in applying for a raffle for $1,gift card, not a raffle to “win” a free all- inclusive trip to MexicoSecond, she said she booked the appointment and then later found out it was at a hotelPrior to making the appointment, Mrs [redacted] was provided two locations; 1) Long Island at the Marriott; and 2) Downtown Brooklyn at the SheridanMrs [redacted] selected the Marriott location.Third, Mrs [redacted] claims she was not told about the Sears vacation membershipWhen Mrs [redacted] was setting her appointment, she was informed about the launch of the Sears Travel website and open houseShe was informed she had won a package that included $savings credits to the website, a $certificate to restaurant.com and she would also receive a $Sears gift certificate for showing up minutes early for her appointmentShe was further informed that for participating in the open house, which would provide her with an overview of the Sears Vacation programs, she would receive an additional gift of a night resort stay good at select US cities or MexicoShe was informed that she would receive the gift package and the night resort certificate whether she purchased any of the programs or notThe resort certificate washer gift for participating in the open house.Mrs [redacted] did inform the agent at the open house that they like to travel in all-inclusive resorts.The agent did tell Mrs [redacted] that we do have several all- inclusive resorts available in our inventory, which is truePrior to Mrs [redacted] booking the Grand Mayan Riviera, she spoke to the Supervisor, Jennifer on July 23, 2016, who throughout the course of a one hour and minute call, explained to Mrs [redacted] thoroughly, how her package works, what is included in her package, and the best way for Mrs [redacted] to get the most value for her vacation dollarsJennifer reiterated to Mrs [redacted] that the gift certificate she received for attending the open house was not for an all an all-inclusive resortShe explained her options regarding the certificateJennifer was able to show Mrs [redacted] some options on the websiteMrs [redacted] was thrilled at the savings and opportunities available through the package that they had purchasedDuring this call on July 23, 2016, Jennifer offered an additional benefit to Mrs [redacted] for paying her account in fullJennifer indicated that she would be saving $in processing fees over the monthly payment plan, and Jennifer would provide her with an additional bonus week in MexicoMrs [redacted] thought that would be great and wanted to put the balance on her Sears credit cardShe asked Jennifer to please hold while she got her credit cardWhen Mrs [redacted] came back on the line, she had Sears credit cards and did not know which one had the least or no interestMrs [redacted] said she would speak to her husband and call Jennifer backJennifer said she would put a note in the file so that when she called back, one of the agents would be able to assist herJennifer also told Mrs [redacted] that she would add the Mexico resort to her account now, but that it would fall off after a week or so if the account was not paid in fullMrs [redacted] did not call back to pay the account in full, so the payment plan continued automaticallyOur records indicate that Mrs [redacted] spoke to Cesar on December 19, She was booking her resort certificate she received for attending the open houseMrs [redacted] told Cesar she was told from the very beginning that this certificate was for an all-inclusiveThis again, was not trueShe was never told that she would be able to book an all-inclusive resort with the gift certificateCesar told her she could not do that, and any all-inclusive resort she booked with that particular certificate, she would have to pay the all-inclusive fees when she checked into the resortCesar was speaking specifically about the gift certificate, and not any other certificate.The original appointment was set by [redacted] on May 31, 2016, at 4:PMIt was scheduled for Sunday, June 5, at 10:AM at the Long Island Marriott locationAt no time during this call, did [redacted] inform Mrs [redacted] that the night resort certificate she would receive for attending the open house, was for an all-inclusive resortWhen Mrand Mrs [redacted] left the open house, they took their packet with them, which included the paperwork they signed along with the certificate for the night resortThe certificate contains all the terms and conditions for the use of the certificateConsequently, Mrs [redacted] has completed a reservation, with Cesar on December 19, using that certificate, to stay at the Grand Mayan Riviera Maya Resort for a week starting September 16, 2017.Our records indicate that Mrs [redacted] spoke to Jennifer again on December 20, Jennifer apologized for any confusion Mrs [redacted] experienced when speaking to Cesar, however,Jennifer did inform her that his information regarding the certificate she was trying to book was correctThere was no all-inclusive feature with the gift resort certificateShe could book the accommodations using the certificate, but they would have to pay the all-inclusive fees at time of check-inMrs [redacted] expressed her desire to cancel the membershipJennifer advised her that she could cancel the package, however, she would not receive a refund of the funds paid to date.Mrs [redacted] did not want to lose what she had paid into the package, so they scheduled an appointment for January 8, to get back together and complete a thorough web tutorial to show Mrs [redacted] the value in the packageJennifer reached out to Mrs [redacted] several times to complete the tutorial, however they were unable to connect to complete the tutorialOur records indicate that Mrs [redacted] called our office on February 28, indicating that she had been charged another month and she had sent an email on February 17, requesting to cancel her packageThe agent, Shirley advised Mrs [redacted] that she would cancel the package effective February 17, and any payments made after that date would be refundedOur records reflect that the payment made on February 27, was refunded to Mrs [redacted] on February 28, 2017.At this time, Mrs [redacted] has surpassed the rescission period and we are unable to honor her request for a refund.We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved

January 5, 2016 Re: [redacted] Dear Sir / Madam: We would like to thank you for bringing Mrs. [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings and we would... like to provide you with the facts and our resolution concerning this matter. According to our records, Mrs. [redacted] purchased a Government Vacation Rewards Select Access Membership on September 22, 2015. The cost of the membership was $1,999.00 with a down payment of $399.00, followed by ten (10) monthly payments of $172.00. It is Mrs. [redacted] claim that she tried out the service, but found no value in the program. This is best evidenced by Mrs. [redacted] assertion that she was able to book roundtrip flights for Christmas for $277.00 through another supplier, however, the cost with Government Vacation Rewards was $597.00. As a result she has requested a full refund for all monies paid to date. In the best interest of customer satisfaction we are honoring Mrs. [redacted] request. Effective January 5, 2016, her Government Vacation Rewards account has been cancelled and a full refund has been issued. The refunds will be processed in three separate transaction as follows; one (1) down payment for $399.00 and three (3) monthly payments of $172.00. It will take approximately seven (7) to ten (10) business days for the funds to be credited to her account depending on the financial institution she banks with. We would like to thank you for allowing us to clarify the status of this matter by providing us with the opportunity to explain the additional facts involved. Best Regards, Shannon [redacted] Resolution Specialist Office of the President

The business has omitted the part where I explained to the agent that I couldn't be at ease if I didn't know where my kids where at all times while on a cruise ship Therefore, whether it was cheaper or not I would have not booked if the cabins didn't connect even if they were side by sidePlease take responsibility of your mistake and $is not acceptable

July 7, Re: Sully D [redacted] Case # [redacted] Our Account [redacted] Dear Sir / Madam: Our records indicate that on March 10, MsD [redacted] contacted our agency to make a reservation, and spoke to our agent, JairIn reviewing the recorded call, MsD [redacted] indicated that she wanted a “lock out” unit and explained to Jair that was a unit that had kitchens and separate area for privacy as there were adults and children Jair explained to MsSully that the unit she was booking had only one kitchen, not two, had separate bedrooms, bathrooms, living rooms and according to the website a full kitchenMsD [redacted] spoke to her friend, who was in the background, for a minute and explained that the reservation had only one kitchen, and her friend, said that was fineMsD [redacted] agreed and completed the reservation, knowing there was only one kitchenThe reservation was made for The Best Western Saratoga Resort Villas in Kissimmee, Florida I reached out to the resort today to clarify the issue regarding the oven top/stoveI spoke to Terry, who informed me that MsD [redacted] did have what they classify as a full kitchenTerry indicated that not all of their full kitchens have both a stove top and an ovenThe full kitchens all have the full refrigerator, stove top or stove top/oven, microwave, toaster, coffee pot, pots, pans and dishesTerry reviewed the comments on MsD [redacted] ’s file and indicated that there was no complaint filed by MsD [redacted] , during their stay regarding any lack of cleanliness or any issues other than it not being a “lock out” unit Based on our findings, MsD [redacted] was aware there was only one kitchen, not two, and was provided a full kitchen by The Best Western Saratoga Resort, no compensation is warranted at this time Sincerely, Jannelle B [redacted] Resolution Specialist Office of the President

This claim is not resolved The company contacted me for resolution after their response and I was waiting to hear back for resolution One the response from the business came I talked to [redacted] the representative and I have been waiting for a final resolution This claim has not been resolved.Thanks, [redacted] Sent from my iPhone