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January 13, 2016Revdex.comNorth 12th StreetPhoenix, Arizona 85014 Re: *** *** *** Dear Sir / Madam: We would like to thank you for bringing Ms*** correspondence to our attention and for giving our organization the opportunity to research
this matter thoroughlyWe have reviewed and documented our findings and we would like to provide you with the facts and our resolution concerning this matter. According to our records, Ms*** purchased a Government Vacations Rewards Select Access membership on December 10, The cost of the membership was $1,with a down payment of $99.00, followed by eighteen (18) monthly payments of $114.56. It is the claim of Ms*** that she was making the monthly payments for her membership when she ran into financial difficulties due to a death in the family She states she had to payments left to pay the membership in full, so she contacted our agency to see if she could make a partial payment and then pay the final balance the following weeks Ms*** asserts that she was advised she needed to pay the balance in full in order to receive the 100,points for upgrading the membership, since she had fallen behind on her payments Subsequently, she called back approximately weeks later to make the payment, but was advised that her account had been closed Ms*** was offered the option of purchasing a different membership for an additional $1,and 50,points, but this is was not an agreeable option for her As a result she wants a full refund or the original agreement to be honored, as she has not used the membership. Upon review, it appears Ms*** account was placed in a write-off status due to delinquent or declined payments We understand there were some unfortunate financial circumstances that arose, which caused the delinquency in making the payments on time In the interest of customer satisfaction we are offering Ms*** an opportunity to pay the balance of $to pay the account off Once the account is paid in full, we can manually have the 100,points added back on the account. We are requesting Ms*** contact the Finance Department at *** ext*** *to make the final payment on the account After making the payment she will need to be transferred to Shannon P*** (ext*** who will assist in getting the points added to the account We would like to resolve this matter in a timely manner; therefore, the final payment needs to be made no later than 2/13/16. We would like to thank you for allowing us to clarify the status of this matter by providing us with the opportunity to explain the additional facts involved. Best Regards,Shannon P***Resolution SpecialistOffice of the President Alicia R***Legal Office AssistantInternational Cruise & Excursions Gallery, Inc.*** ** *** *** *** ***Office: ***Alicia.r***@ourvacationcenter.com

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My husband and I appreciate the resolution of refunding the 75,points and $paid for the reservation that we did not use.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1*** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

October 13, 2017Re: Chrishawna P*** Case # *** Our Account # ***Dear Sir / Madam:We would like to thank you for bringing MsChrishawna *** correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have
reviewed and documented our findings and we would like to provide you with the facts and our resolution concerning this matter.Our records indicate that on August 23, MsP*** purchased a Member Travel Privileges vacation packageThe cost of the vacation package was $1,with $down payment followed by twelve (12) payments of $per month.Our records further indicate that on September 5, we received a notice from MsP***’s bank that they were returning the check due to insufficient fundsHer account was placed in an inactive status until the insufficient funds issue was resolvedMsP*** did bring her account current, however, her account was not reactivated in a timely manner and she requested to cancel her account and receive a refund.In the interest of customer satisfaction, we honored her request and cancelled her account on October 9, and issued a full refundPlease allow seven (7) to ten (10) business days for the refund to post to her account depending on the financial institution MsP*** banks with.We sincerely apologize for any misunderstanding that may have resulted in MsP***’s negative opinion of the programIt is our goal to provide our members with exceptional customer service.We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved.Sincerely, Jannelle *** *** *** Office of the PresidentTell us why here

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedI will keep reviewing the account of *** *** (spouse) to ensure the credit has been issued
Regards,
*** *** ***

June 15, 2016Re: Seong L** Case # ***Dear Sir or Madam:Our records indicate that MrL** purchased a Government Vacation Rewards Select Access membership upgrade on June 12, The cost of the upgrade was $2, MrL** paid his account in full on the date
of purchase. As standard policy we conduct a sales validation at time of sale, which outlines the details of the membership upgrade During this validation, which was completed on June 12, at 9:AM, the validator Dametrius, advised MrL** that he would have two (2) years of uninterrupted service and he would receive 150,points to be used towards booking his vacations MrL** was also informed that the 150,points would expire in two (2) years from the date of purchase The validator further informed MrL** that by purchasing the upgraded membership, he would be securing the annual renewal f** of $for the next eight (8) years, which would provide him a ten (10) year membershipDametrius asked MrL** if he understood these terms, and MrL** answered in the affirmative.Our records further indicate that MrL**’s points expired midnight of June 11, However, in the interest of customer satisfaction, we have extended MrL**’s points for one (1) year from today MrL**’s points will expire at midnight on June 14, MrL** can travel past that date; however, he will have to have his vacations booked by midnight of June 14, 2017, if he is using the points.We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved.Sincerely, Jannelle B*** Resolution Specialist Office of the President

Re: *** *** *** Dear Revdex.com: We would like to thank you for bringing Mrs*** correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to
provide you with the facts and our resolution concerning this matter. According to our records, Ms*** purchased a Government Vacation Rewards Select Access Renewal on January 30, The cost of the renewal was $1,with a down payment of $and eighteen (18) monthly payments of $86.78. In review, Ms*** has only paid the $down payment to dateThere is a current balance owed on the account for $574.69, which equates to six (6) monthly payments of plus a $processing fee per payment. We can restore the 60,points for customer satisfaction for the previous reservations made on the account, however, before we can reactivate these points the account needs to be brought current If paying the balance is not an option at this time we are authorizing the account to be cancelled and a refund of the $will be issued Subsequently, if the account is cancelled, all benefits and points will be forfeited. To resolve this matter in a timely fashion Ms*** may contact our Finance Department at extto make a payment on her account Once the balance is current she may contact me directly and I will add the points or she can notify me to cancel the account and I will process the refund. We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved. Best Regards,*** ***Resolution SpecialistOffice of the President

July 1, 2016Re: *** ** *** *** Case # *** *** *** ***Dear Sir or Madam:We would like to thank you for bringing MsShaquetta Del Rio’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have
reviewed and documented our findings, and we would like to provide you with the facts and our resolution concerning this matter.According to our records, Ms*** *** made a reservation on March 2, for the Hotel Plaza Resort & Spa for seven (7) days beginning July 10, Ms*** *** placed this reservation on our lay-away plan and was making monthly payments.Our records further reflect that on March 2, when Ms*** *** made the reservation, she placed an initial down payment of $ A second payment of $was made on April 2, and the last payment received was on May 2, for $ The total that Ms*** *** paid was $800.55.Ms*** *** did cancel her reservation on June 16, and was issued a full refund on June 24, The refund was in the amount of three (3) payments of $and were credited to her *** *** ** *** * * * * * *** Please allow seven (7) to ten (10) business for the refunds to post depending on the financial institution Ms*** *** banks with We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved.Sincerely, Jannelle Brothers Resolution Specialist Office of the President

July 25,
Re: Joanne V*** Case # *** Our Account # ***
Dear Sir / Madam:
We would like to thank you for bringing MsJoanne V*** correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have
reviewed and documented our findings and we would like to provide you with the facts and our resolution concerning this matter
Our records indicate that MsJoanne V*** participated in our tour and presentation of the Sears Vacations Direct Access program and purchased a vacation package on January 15, The cost of the vacation package was $4,with a down payment of $followed by thirty-six (36) payments of $per monthMsV*** has currently paid the down payment and four (4) monthly payments for a total of $
Based on MsV*** request to no longer remain in the program, and although she is outside the rescission period, in the interest of customer satisfaction, we are honoring her request to cancel her membership and issue her a full refundHer account has been cancelled today and refund issued to her Mastercard ending in Please allow seven (7) to ten (10) days for the refund to post depending on the financial institution MsV*** banks with
We would like to thank you for providing us with the opportunity to clarify the status of this matter by allowing us to explain the additional facts involved
Sincerely,
Jannelle B***
*** ***
Office of the President

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

wrong information I asked for a lock out unit and asked how it was set up he said one bedroom living room full bathroom on one side and then full kitchen and then the other bedroom and living room along with full kitchen and full bathroom on that side he said the kitchen separated the bedrooms check the call again while I get to my old phone for the recording I will email to this case number once I access it thank you in advance

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,*
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.In my opinion Mr*** didn't return our calls so that we couldn't get our refundHere's the e-mail I sent to ***: Date: Wed, May 13, at 11:AMSubject: Help booking with GVR To: *** *** Good Morning ***,I have some many concerns about GVR I don't know where to beganOur reservations were canceled and GVR pretty much left us without a place to stay will on vacationWe had to use our vacation money to find a place to stay after we called twice to try and find somethingI don't have to words to express my disappointment with this companyMy husband was away on missions 75% of the time then when he was home he couldn't leave because his soldiers were on suicide watch due to the of the number of missions and stress Then his leave is finally approved and were put in a horrible hotel, nasty floors, carpet, dishes and the building is in need of repairsThen there's green moss and mold on the outside of the buildingWe switched rooms to a smoking room and there are holes in the wall and broken switchesDid anyone go online and read the reviews on the hotel? There's no way this is a three star hotelWe say questionable behavior, specially the women If someone would like talk to us we'll be returning on SaturdayWe're trying to make the most out situation after GVR abandoned us without a place to stay
Regards,
*** ***

June 15, 2016Re: *** *** ***Dear Sir/Madam:We would like to thank you for bringing Ms***’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to provide
you with the facts and our resolution concerning this matter.According to our records, Ms*** purchased a Westgate Cruise & Travel Collection Membership on June 11, The cost of the membership was $with a down payment of $and monthly payments of $ Ms*** opted to pay the membership in full at the time of purchase It is the claim of Mrs*** that one of the benefits of purchasing is she would receive $in credit, which could be applied toward vacation options, such as onboard credits and upgrades However, Ms*** attempted to use said credit and was informed it had expired, which is a fact she states she was not made aware of Consequently, she would like to be able to use the credit as promised at the time of purchase. We have reviewed Ms***’s claim and as a result we have extended the $Vacation Cash credit on her account until 6/10/for customer satisfaction Ms*** needs to make note of the expiration date as the credit will expire if not used by the date indicated and no further extensions will be granted. We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved.Best Regards, Shannon P*** Resolution Specialist Office of the President

July 13,
Re: Jitendra V** ***
Dear Sir/Madam:
We would like to thank you for bringing MrV**’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have review** and document** our findings, and we would like to
provide you with the facts and our resolution concerning this issue
According to our records, on July 11, 2017, MrV** book** a reservation online at the Travelodge Hotel -- West Yarmouth Cape CodHe was due to cheon July 22, 2017, through July 30, The cost of the reservation was $967.84, for which he paid $out of pocket and appli** $in Savings Cr**its
In efforts to resolve this matter we reach** out to MrV** and discuss** his concernsBas** on the information provid**, we were unable to honor the price match as the documentation did not support MrV*** claimHowever, in the best interest of customer satisfaction, we issu** MrV** a refund for $The refund can take approximately seven (7) to ten (10) days to be cr**it** to his account depending on his financial institution
We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involv**
Best Regards,
Shannon P***
Resolution Specialist
Office of the President

August 19, 2016 Re: *** *** Case No*** Our ID # ***Dear Sir or Madam:Thank you for providing the correct account information, which has given our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to provide you with the facts.Our records indicate that on January 19, 2016, Mr*** made a car reservation on line with Enterprise through our company Unfortunately when Mr*** returned the car, he was incorrectly charged a drop-off fee by Enterprise in the amount of $367.29.We have reached out to Mr*** to apologize for this oversight from Enterprise and have issued a refund to Mr*** in the amount of $ The refund was credited to the credit card used for the initial booking Please allow seven (7) to ten (10) for the refund to post depending on the financial institution Mr*** banks with.We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved.Sincerely, Jannelle Brothers Resolution Specialist Office of the President

Dear Sir or Madam:We would like to thank you for bringing Mr*** ***’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings, and we would like to provide you with the facts and our
resolution concerning this matter.Our records indicate that Mr*** purchased a Government Vacation Rewards Select Access membership upgrade on February 5, The cost was $1,with a down payment of $and eighteen (18) monthly payments of $per month.As standard policy, we conduct a sales validation, at time of sale, which outlines the details of the membership upgradeDuring this validation, which was completed on February 5, at 7:pm, the validator Linda, advised Mr*** that he would have two (2) years of uninterrupted service and he would receive 75,points plus $2,in savings credits to be used towards booking his vacationsMr*** was also informed that the 75,points and$2,savings credits would expire in two (2) yearsThe validator further informed Mr.*** that by purchasing the upgrade membership, he would be securing the annual renewal fee of $for the next eight (8) years, which would provide him a ten (10) year membership.When asked if he understood these terms, Mr*** responded in the affirmative.Our records also indicate that Mr*** contacted our office on both May 14, and spoke to Joel and then again on July 20, and spoke to MichaelBoth Joel and Michael explained how the membership works regarding Mr***’s points and savings creditsMr.*** was informed that they would expire on February 5, Mr*** was informed that he could travel past that date, only that he had to have his vacation booked by that date to avoid the points from expiringMr*** thanked the agents and hung up.Mr*** paid his renewal fee of $on February 5, On February 6, 2017, Mr.*** contacted our office and spoke to agent RodneyRodney explained that his points had expiredMr*** said that he thought that they would only expire if he did not renewI have been unable to find any communication that would lead Mr*** to that conclusion.In Mr***’s complaint he indicates that he lost his points and savings credits because of an expiration that was “somewhat unclear”As you can see by the information provided above, the expiration was made very clear to Mr*** on more than one occasion.At this time, Mr*** has surpassed the rescission period to receive a refund, however,interest of customer satisfaction, we have extended Mr***’s points and savings credits for an additional six (6) monthsPlease note that the expiration date is August 9, Mr.*** can travel past those dates, however, he will have to have his vacations booked by the expiration dateAny unused points and/or savings credits will expire at that time. We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved

Re: *** *** *** Dear Revdex.com: We would like to thank you for bringing Mr***’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like
to provide you with the facts. According to our records, Mr*** purchased an Onboard Media Registry Vacations Package on April 2, The cost of the package was $2,with a down payment of $and eighteen (18) monthly payments of It is Mr***’s claim that upon purchase, he would receive access to the website where he would have an opportunity to search for vacations in Australia and New Zealand. Mr*** further explains he was unsuccessful in locating availability as promised and subsequently sent an email to MsMcClurg on April 3, indicating that he wished to cancel the purchase. Mr*** notes that he has not received a response to his cancellation request, even though he also made the same request with MrPoe over the phone. As a result of his failed attempts to get the account cancelled, he submitted a dispute with his financial institution. Based upon Mr***’s statements he did not wish to remain in the program and in the interest of customer satisfaction, we have cancelled the package effective July 1, 2015. A refund was issued for the $down payment and two (2) monthly payments for $159.00. The total refund issued was $to the credit card ending in *** *** ***Please note that the refund can take approximately seven (7) to ten (10) business days to receive depending on the financial institution Mr*** banks with. We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved. Best Regards, Shannon *** Resolution Specialist Office of the President

Re: *** *** *** * ***
Dear Sir or Madam:
We would like to thank you for bringing Ms*** ***’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings, and we would
like to provide you with the facts and our resolution concerning this matter
Our records indicate that Ms*** purchased a Government Vacation Rewards Select Access membership upgrade on August 29, The cost was $1,with a down payment of $99.00, followed by eighteen (18) monthly payments of $
As standard policy, we conduct a sales validation at time of sale that outlines the details of the vacation packageUnfortunately, Ms***’s validation was not completed until September 3, During that validation, Ms*** was informed that she would be receiving an email within four (4) to six (6) weeks that would contain activation codes and information for her day cruise certificate, and that she would need to activate the certificate within days from receipt of the emailFurthermore, Ms*** also authorized the charge of the $down payment as well as the monthly payments to be charged to her Visa card ending in XXXX
However, in the interest of customer satisfaction and based on Ms***’s request to no longer remain in the program, we have cancelled her membership effective December 4, 2015, and have issued a full refundThe refund will be in the amount of the $down payment, plus an additional three (3) payments of $77.78, for a total of $Those funds will be credited to the aforementioned Visa card ending in XXXX Please note the refund can take approximately seven (7) to ten (10) business days to post to her account depending on the financial institution Ms*** banks with
We would like to thank you for the opportunity to clarify the status of this matter by allowing us to explain the additional facts involved
Sincerely,
*** ***
*** ***
Office of the President
International Cruise & Excursion Gallery, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until the business to perform this action and, if it does, will consider this complaint resolved.I changed my credit card before another installment could be taken by the business I'm sure if the business credit the credit card number they have on hand, it will come through to me by the *** ** *** If it doesn't go through on the previous number, they can use ** ***
Regards,
*** ***