R L Sielaff

Re: *** *** ***
Dear Sir or Madam:
We would like to thank you for bringing Ms*** correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to provide
you with the facts and our resolution concerning this matter
According to our records, Ms*** purchased a Sears Vacations Direct Access PackageThe cost of the package was $2,999.00, with a down payment of $299.00, followed by thirty-six (36) monthly payments of $
It is the claim of Ms*** that upon purchase she was advised she would have three days to cancel the package and receive a refund of her $depositShe states that her basis for wanting to cancel is due to advertisement as she feels the information presented at the seminar was inaccurateMs*** further stated that her vacation options were limited and that she had a hard time contacting our company because our company’s business hours conflicted with her work scheduleFurthermore, she was dissatisfied with the service she did receive when she spoke to a representative and felt she had been scammed by the companyAs a result of her experience, she has requested a refund for the $deposit she made
Based on the statements made by Ms*** that she did not wish to remain in the program and in the interest of customer satisfaction, we cancelled her membership effective August 26, 2015, but have most recently honored the request for a full refund, which was issued as of September 11, The amount of the refund was $for the depositThe refund will be processed back to the credit card we have on file in approximately seven (7) to ten (10) business days
We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved
Best Regards,
*** ***
Resolution Specialist
Office of the President

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

April 20,
Re: *** *** ***
Dear Sir / Madam:
According to our records, Mrs*** purchased a Sears Registry Vacations Package on January 4, The cost of the package was $with a down payment of $49.00, followed by ten (10) monthly payments of $
Mrs
***’s stated that she purchased a vacation package and was advised she could travel anywhere using the packageMrs*** goes on to say that she has had some difficulty making reservations for her chosen destinationsMrs*** further stated when contacting our agency she was on hold for extended periods of time and on one occasion the call was unexpectedly disconnectedAs a result, she has asked for a full refund of $
In efforts to resolve this matter we contacted Mrs*** and researched some resort options in Savannah, Georgia and New OrleansMarcos in our Travel Department attempted to locate available properties, but was unable to locate anything in Savannah, Marcos did find a couple of locations in New OrleansMrs*** read the review(s) for the property; Chateau Orleans, but was not satisfied with the accommodations that were offered due to negative reviewsAs a result she has opted to cancel and receive a full refund
In the interest of customer satisfaction we have cancelled the package effective April 20, A full refund has been issued for $to the credit card we had on file ending in I have advised Mrs*** that since she has closed the account and the credit card used to charge her payment, she will need to contact her financial institution to see about them issuing her a refund by check once all of the payments process on their end
We apologize in advance for any inconvenience this matter may have caused Mrs*** and we would like to thank you for the opportunity to provide additional details surrounding this matter
Best Regards,
Shannon P*** Resolutions Specialist
Office of the President

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. The business has performed what they promised and I consider this complaint resolvedI only wish they had contacted me without the need for your intervention, but I'm glad you were there for me
Regards,
Jerold W***

Please see attaché response.Regards,Alicia R***

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, has been resolved to my complete satisfaction
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Marieta W***

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

September 2,
Re: *** *** Case # ***
Dear Sir or Madame:
We would like to thank you for bringing Ms*** ***’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented
our findings, and we would like to provide you with the facts and our resolution concerning this matter
Our records indicate that *** *** purchased a Government Vacation Rewards membership upgrade on January 18, The cost of the upgrade was $1,with a down payment of $followed by twelve (12) payments of $per monthThis upgrade was for two (2) years with option to renew for ten (10) years at the annual renewal rate of $*** *** upgrade did expire on January 18,
Based on the information provided in *** *** complaint, she claims she did not have time to book her vacations, and her points that were included in her upgrade, had expired
As standard policy, we conduct a sales validation, at time of sale, which outlines the details of the vacation upgradeDuring the validation, on January 13, *** *** was advised that her 75,points would expire two (2) years from date of purchase*** *** points expired January 18,
In an effort to resolve *** *** concern, we have made a one-time exception and have extended her points for six (6) months from todayHer points will expire on March 2,
*** *** can reactivate her upgrade membership, which has expired January 18, 2015, by paying her annual renewal fee of $19.00, and have use of her points
We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved
Sincerely,
*** ***
Resolution Specialist
Office of the President

August 30, 2016Re: Dawn *** ***Dear Sir/Madam:We would like to thank you for bringing Mrs*** correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to provide
you with the facts and our resolution concerning this matter.According to our records, Mrs*** booked a reservation for Westgate Branson Woods in Branson, Missouri for $ The travel dates were September 15, through September 19, In additional, cancellation protection was purchased for $79.00. Mrs*** contacted our agency on August 24, 2016, which is days prior to cherequesting to cancel the reservationThe member was informed the reservation couldn't be cancelled as it was in 100% penalty and the cancellation protection can only be utilized if the cancellation request occurs days prior to the date of travelThe member was furnished with a confirmation of the reservation and terms and conditions via email at the time of purchase.Additionally, we reviewed the recorded call on July 25, and the agent stated, “The total price is $353.00, which includes the cancellation protection which allows you to cancel for anytime for any reason up to days prior to check-in”The agent then states okay and Mrs*** follows up with a response of “Okay”. Unfortunately, Mrs*** is not entitled to a refund as she was aware that she had hours to cancel to receive a full refund and that the cancellation protection could be utilized if was cancelling days prior to the date of travelThe booking was in 100% penalty with the supplier at the time of the request.We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved.Best Regards, Shannon P*** Resolution Specialist Office of the President

July 10,
Re: Davina Da*** Case # Our Account # ***
Dear Sir / Madam:
Our records indicate that on June 22, MsD*** did complete a flight reservation #*** using the on line platformAdditionally, our records indicate the flight was successfully booked
for a flight leaving Jacksonville to San Diego departing July 29,
MsD*** contacted our agency on June 29, indicating that the flight was booked for the incorrect date and she needed to make a change to leave same day, June 29, MsD*** spoke to one of our flight specialists Pablo, who explained to her the airline penalties and the cost of making a changeMsD*** explained to Pablo that when she was on line booking the flight, she received an “error” message and when she refreshed her computer, the date of July 29, appearedPablo asked her if she had reviewed the confirmation she received for accuracyMsD*** responded with “if I know the date I selected, why I should have to check the confirmation?”
Pablo explained to MsD*** that our on line platform does indicate that you have hours to make any changes or corrections and she failed to advise us that there was any issue until June 29, and that she was subject to the airline penalties
Based on our findings that MsD*** indicated that she had not reviewed the confirmation she received, and also that she had not contacted our agency within the required hours, no compensation is warranted at this time
We would like to thank you for providing us with the opportunity to clarify the status of this matter by allowing us to explain the additional facts involved
Sincerely,
Jannelle B***
Resolution Specialist
Office of the President

Re: *** *** Case # ***
Dear Sir or Madame:
We would like to thank you for bringing Mr*** *** correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to
provide you with the facts and our resolution concerning this matter
Our records indicate that Mr*** *equested a reservation for the *** *** *** on line on January 29, Unfortunately our system was unable to confirm the booking and Mr*** subsequently called to cancel the stayWe have refunded Mr*** the amount of $1,to his credit card ending in *** * * *** which represents a full refundPlease allow seven (7) to ten (10) days for the refund to post, depending on the financial institution Mr*** banks with
We certainly apologize for any inconvenience that may have resulted in Mr*** negative opinion of the programIt is our intention to provide our members with exceptional customer serviceOn behalf of our company, we will continue to strive to deliver the best quality and service in a friendly and professional manner
Furthermore, we have taken MrPatton’s feedback and provided it to the appropriate management to ensure we address any areas of opportunity with the service that was provided
We would like to thank you for allowing us to clarify the status of this matter by providing us with the opportunity to explain the additional facts involved
Sincerely,
Jannelle B***
Resolution Specialist
Office of the President

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

July 1, 2016Re: *** *** # *** Our Account ***Dear Sir or Madam:The processing fee Ms*** mentions, was addressed in the original response sent on June 21, The recorded sales validation indicated as follows: “Port charges, fuel surcharges, if applicable, processing fee, and government fees are charged at the time of your cruise booking.”During the call on June 2, 2016, also recorded, between Ms*** and MrRausch, Ms*** called and indicated she wanted to pay off her cruiseThe balance of the cruise fees was $ MrRausch also mentioned that there was a balance on her package of $that needed to be paid off days before she sailed Ms*** said she was confused as her receipt, that she had, indicated the balance was only $ MrRausch explained to Ms*** about the package she purchased on February 3, which included the cruise certificate she used for the booked cruise He indicated that the amount of $was the balance of her pass through fees to the cruise line and the $was the balance of her package In my previous response, I indicated that Ms*** changed the dates of her cruise to allow her additional time to pay off the balance of the package At the time she spoke to MrRausch, the current balance of the package was $603.62.Our records indicate that Ms*** was charged the monthly processing fee of $on only seven (7) payments Ms*** can view her payment history on the web site at www.mypaymentmanager.com to see that the charge for processing fees was only $as opposed to the $for the payments She was also not charged any processing fee for the last payment of $paid on June 2, 2016.Sincerely, Jannelle B*** Resolution Specialist Office of the President

March 17, 2017Re: *** *** Case #*** Our ID # ***Dear Sir/Madam:We would like to thank you for bringing Ms*** ***’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and
documented our findings, and we would like to provide you with the facts concerning this matter.Our records indicate that Ms*** participated in our tour and presentation of the Sears Vacations Direct Access program, on January 18, and purchased a vacation package The cost of this vacation package was $2,with a down payment of $followed by thirty-six (36) payments of $per month.We have reached out several times to Ms*** via phone and email, per her request, to review her program benefits in detail We are currently waiting for a return call for Ms*** to advise us of a convenient time to review and address her concerns Upon speaking to Ms***, we will advise of our resolution.We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved.Sincerely, Jannelle B*** Resolution Specialist Office of the President

I am set up with Sears Vacations for Autopay. I don't have to make monthly payments, they charge my checking account monthly without any action by myself. They have never explained why the autopay has stopped working. They just put a block on my ability to schedule vacations. It is a total inconvenience and I want justice!

Re: *** *** Case #
Dear Sir or Madame:
We would like to thank you for bringing Ms*** correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to provide you with the facts
Our records indicate that Ms*** did change the name on the account from *** *** to Buy Cheap Central and she changed the email on the account from ***@Gmail.com to ***According to the New York State Divisions of Corporations, it shows Ms*** as the CEO of Buy Cheap CentralMs*** clearly violated the terms and conditions of her membership
We have reviewed Ms*** concerns further and, at this time, our company’s position remains the same on this matter
We would like to thank you for the opportunity to clarify the status of this matter by providing us with the opportunity to explain the additional facts involved
Sincerely,
Jannelle B***
Resolution Specialist
Office of the President

Re: *** *** Case # ***
Dear Sir or Madame:
We would like to thank you for bringing Ms***’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to provide you with the facts
As previously mentioned in our original response dated November 9, 2015, the account was not in Michelle ***’s name, phone number or email address included in the complaint our office receivedAfter speaking to Ms***, she indicated that the account was in her husband’s name, his phone number and his email addressWe located the account and have completed our research
Our records reflect that Mrand MrsHarvey *** participated in our vacation presentationPrior to their presentation, Mrand Mrs*** were told that they would receive the following for participating regardless as to whether they purchased one of the vacation packages: (1) a night stay in Mexico or selected US cities, (2) $savings card, (3) $Sears gift card, and a (4) $gift card to restaurants.com
After speaking to Mrs*** yesterday, she did inform me that she did receive all four (4) items in her packet as they left our officesMrs***’s concern was that the face of the resort certificate indicated a Mexico vacationThe back of the certificate does say the certificate includes select US citiesMrs*** can book her resort vacation by contacting our office no later than April 30, Her travel must be completed by October 30,
We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved
Sincerely,
*** ***
Resolution Specialist
Office of the President

June 12,
Re: Gina W*** Case # *** Our Account # ***
Dear Sir / Madam:
We would like to thank you for bringing MrsGina W*** correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and
documented our findings and we would like to provide you with the facts and our resolution concerning this matter
Our records indicate that Mrand MrsW*** received a free one (1) year, not year, trial membership to Unlimited Vacation Club as a result of their timeshare purchase at Secrets Wild OrchidThis trial membership began on 11/29/MrsW*** upgraded that membership on 2/23/The cost of the upgrade was $3,with $down payment followed by twenty-four (24) payments of $per month
Our records indicate that MrsW*** has used some vacation cash in her account to purchase some merchandiseShe purchased a Coach Canvas Tote using $in vacation cash and a Lego Star Wars Millenium Falcon using $in vacation cashTotal vacation cash used $
Our records indicate that MrsW*** has disputed the charges on her account with her bankOnce the dispute is resolved, our proposed resolution will be to cancel MsW***’s membership and issue a refund, less the cost for the Coach Tote and the Lego Star Wars items mentioned above
We sincerely apologize for any misunderstanding that may have resulted in MsW***’s negative opinion of the programIt is our goal to provide our members with exceptional customer service
We would like to thank you for proving us with the opportunity to clarify the status of this matter by allowing us to explain the additional facts involved
Sincerely,
Jannelle B***
Resolution Specialist
Office of the President