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[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and acknowledge the company's response I did call [redacted] s back on this matter and explained what circumstances in which there are charges to changes Not all airline tickets are charged a change fee Unfortunately, that was not the case in this matter Overall, I will no longer use Explorer for travel Thank you Revdex.com for assisting in this matter Regards, [redacted]

Re: [redacted] Dear Sir / Madam: We would like to thank you for bringing Ms [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to provide you with the facts and our resolution concerning this matter It is Ms [redacted] claim that the amount that she has been refunded is not accurateShe asserts that the original amount was $1999, and that he additional amount she was owed is $Ms [redacted] claims that the refund that the company sent was in the amount of $and some changeThe amounts that Ms [redacted] is claiming she is owed are not correct Upon further review, Ms [redacted] purchased a membership for $1,on August 9, 2013, however she is past the rescission period for that membership and no refund can be issued for any payments that have been madeAdditionally, when Ms [redacted] upgraded the membership our agency waived charging her another $deposit and applied her $from her previously purchased membership from to the upgraded membership However, in the interest of customer satisfaction, we cancelled and refunded the upgraded membership she purchased on November 6, The cost of the membership upgrade was $1,Our records reflect that we applied the $down payment on November 6, 2015, charged one (1) monthly payment of $on December 3, 2015, and charged one (1) final payment of $1,on January 4, To date we have refunded the respective amounts as follows: one (1) payment of $1,on January 13, 2016, and as a courtesy the one (1) down payment of $on January 28, 2016, totaling $1,in refunds We would like to thank you for allowing us to clarify the status of this matter by providing us with the opportunity to explain the additional facts involved Best Regards, Shannon P [redacted]

February 24, Re: [redacted] Dear Sir / Madam: According to our records, Mr [redacted] purchased a Sears Resort Package in store on January 8, The cost of the package was $499.00, which was paid in full at the time of purchase It is the claim of Mr [redacted] that he booked a resort vacation and received an email indicating that he would receive a confirmation within three (3) to five (5) businessHowever, he has stated that he has not received a confirmation in approximately ten (10) daysMr [redacted] clarified that he had spoken to Jill and requested the reservation and all services be cancelled and a full refund be issuedHe asserts he was informed the reservation, which had not yet been confirmed would be cancelled and all monies would be refundedSubsequently, Mr [redacted] noted that he was in fact charged for the reservation, and did not receive a refundAs a result, he is extremely dissatisfied with the service and wants to discontinue his services Based upon Mr [redacted] ’s statements that he did not wish to remain in the program and in the interest of customer satisfaction, we have cancelled the package effective February 24, 2016, and a refund was issued for $The refund was issued back to the credit card we have on file ending in xxxx—Please note that there is no additional refund to issue for the resort stay, as the reservation was not directly charged to Mr [redacted] ’s credit cardThe refund can take approximately seven (7) to ten (10) business days to receive depending on the financial institution Mrs [redacted] banks with We would like to thank you for the opportunity to clarify the status of this matter by allowing us to provide and explain the additional facts involved Best Regards, Shannon P [redacted] Resolution Specialist Office of the President

Re: [redacted] Dear Sir / Madam: We would like to thank you for bringing Ms [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to provide you with the facts and our resolution concerning this matter According to our records, Ms [redacted] purchased a Government vacations Rewards Select Access membership on December 10, The cost of the membership was $1,499.00, with a down payment of $99.00, followed by eighteen (18) monthly payments of $ It is Ms [redacted] claim that she purchased the membership, but has not been able to utilize the service and find travel for lessShe stated she was advised she would receive her membership details in the mail, but she has not received those materials to dateShe further states that upon paying off her balance she was to receive a free vacation, which she indicates she has not receivedAs a result, she has requested a full refund and to be placed on the Do Not Call list Upon review, it appears that the bonus 3-night getaway and $dining bonus was added to the account on 01/04/However, in the interest of customer satisfaction we are honoring Ms [redacted] request for a full refund, as we understand that certain aspects of the membership did not benefit her vacation needsEffective January 13, 2016, we have cancelled the membership and issued a full refundIt may take approximately seven (7) to ten (10) business days for the refund to be processed back to the account, depending on the financial institution Ms [redacted] banks with We would like to thank you for allowing us to clarify the status of this matter by providing us with the opportunity to explain the additional facts involved Best Regards, Shannon P [redacted] Resolution Specialist Office of the President

The response by this company is their standard response to all complaintsThey legitimately think they offer a service to our military service members, when they seriously mislead and bamboozle them to believe they are spending money that will assist them in their vacation/leisure timeWhy is it that, they now want to help me after I make a Revdex.com complaint? This is clear indication they are trying to ONLY help themselves If they really cared about our military members, they would find a way to get me that refund I seriously attempted to follow all their rules and small print, but they still took the points away Now they want to offer points hoping I will go away They have wasted my hard earned money, time, and patience Just returning my points is NOT a satisfactory solution If they will refuse to refund my money, then they must offer an incentive to continue to work for them and give them my business The points provide little to help me go on a vacation

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business... in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Regards, Maria H***

[redacted] August 16, Re: [redacted] Case No [redacted] Dear Sir or Madam:We would like to thank you for bringing Mr [redacted] MacDonald’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to provide you with the facts.Unfortunately, according to the information provided in MrMacDonald’s complaint, we are unable to locate any RCI vacation membership The phone number listed on the complaint rings only once and then nothing Multiple attempts have made, however all have been unsuccessfulIt is possible that the membership may be in another name, phone number or email address The name, phone number or email address listed on the complaint do not pull up any RCI vacation membership for MrMacDonald If Mr [redacted] can provide us with his RCI membership number, or if the account is in another name, phone number or email address, this will enable us to research and resolve his claim.We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved.Sincerely, Jannelle Brothers Resolution Specialist Office of the President

Re: [redacted] File No Dear Sir or Madam: We would like to thank you for bringing Mr [redacted] ***’ correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to provide you with the facts As previously mentioned, we are unable to locate any Sears Vacation membership purchase for Mr [redacted] or his fiancé Trisha CarleI have reached out to Mr [redacted] using the phone number on his complaint; however, the person answering that number indicated that they have no idea who Mr [redacted] is Unless Mr [redacted] provides us with his Sears Vacation account number, we will be unable to address his concerns We would like to thank you for allowing us to clarify the status of this matter by providing us with the opportunity to explain the additional facts involved Sincerely, Jannelle B [redacted] Resolution Specialist Office of the President

Re: *** *** *** Dear Sir/Madam:
We would like to thank you for bringing Mrs*** correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to provide you with the
facts and our resolution concerning this matter
According to our records, Mrs*** purchased a Sears Vacations Select Access Membership on October 8, The cost of the membership was $1,999.00, with a down payment of $199.00, and eighteen (18) monthly payments of As of October 28, 2015, the membership was paid in full
In reviewing the sales call it became apparent there were some aspects of the program that were not explained correctly at the time of purchase, which has caused some concern and confusionAdditionally, Mrs*** booked two cruise reservations with Carnival Cruises on the Fascination for February 22, 2016, that included benefits, such as savings credits that were applied to at least one of the reservationsAs a result, we are unable to issue a full refundHowever, we would like to come to a satisfactory resolution on this matter
In the interest of customer satisfaction, we are requesting Mrs*** contact the following individual to further discuss a resolutionMrs*** may contact Shannon P*** at *** *** *** Monday through Friday between the hours of 8:am to 5:pm PST Time (AZ)
We would like to thank you for allowing us to clarify the status of this matter by providing us with the opportunity to explain the additional facts involved
Sincerely,
Shannon P***
Resolution Specialist
Office of the President
International Cruise & Excursion Gallery, Inc

March 28,
Re: *** *** *** * ***
Dear Sir or Madame:
We would like to thank you for bringing MsKelley’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we
would like to provide you with the facts and our resolution concerning this matter
According to our records, Ms*** contacted our company and booked a reservation for a stay at The Best Western Premier Saratoga Resort Villas beginning April 3, Ms*** used a certificate plus savings credits and out of pocket expense of $Ms*** also purchased the cancellation protection and paid a fee of $
Our records indicate that Ms*** called our company on March 23, to cancel her reservationShe was advised that she was within thirty (30) days of chewhich would put her in full penalty with no refundThe confirmation receipt Ms*** received clearly indicates the cancellation policy below:
“Cancellation Protection covers the value of your resort vacation if your vacation is cancelled for any reason days or more prior to check-in.”
However, the booking agent failed to advise Ms*** during the booking process, and in the interest of customer satisfaction, we are refunding Ms*** $285.00, her savings credits and we have reactivated her certificate
We would like to thank you for providing us with the opportunity to clarify the status of this matter by allowing us to explain the additional facts involved
Sincerely,
*** ***
Resolution Specialist
Office of the President

February 8,
Re: *** and *** *** ***
Dear Sir/Madam:
We would like to thank you for bringing Mrand Mrs***’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to provide you with the facts and our resolution concerning this matter
We have further reviewed Mrand Mrs***s’ correspondence and would like to clarify some of the information that was providedThe Vacation Cash in question is a benefit that is supplied by our agencyThis is not indicative that actual “cash” was utilized by the ***’s while at the resort
Furthermore, the original vacation package was purchased February 24, 2017, and based on the information supplied by Mrand Mrs*** in their response; they had not begun reviewing the website to check resort availability until around April
Per the terms and conditions of purchase, the member has ten (10) days to cancel their vacation package in writing or by calling our agency to receive a full refundIt does not appear we received any formal cancellation request from the ***’s within the specified timeframe, therefore despite the ***’s claims they were already outside of the rescission period before they conducted their first resort search in April
We have fully reimbursed the ***’s for the error that occurred with the reservation they intended to book for Banff, Alberta, CanadaThere is no subsequent refund owed to the members at this time
We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved
Best Regards,
Shannon P***
Resolution Specialist
Office of the President

December 8,
Re: *** *** ***
Dear Sir/Madam:
We would like to thank you for bringing Ms***’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we
would like to provide you with the facts and our resolution concerning this matter
We have made contact with Ms*** and confirmed that she does not want to travel to the resort booked for December 17, We have cancelled the stay as of today’s date
The resort certificate has been reinstated and will expire on 5/15/to allow her time to find the stay she wants to book for April The Assurance purchased for $has also been refunded to the credit card on fileIt can take approximately seven (7) to ten (10) business days for the refund to be credited to the account
We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved
Best Regards,
Shannon P***
Resolution Specialist
Office of the President

Please see attached response. Thank you, Alicia R***

September 1, 2016 Re: *** *** Case # *** Our Account ID # ***Dear Sir or Madam:We would like to thank you for bringing Ms*** ***’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to provide you with the facts and our resolution concerning this matter.Ms*** has requested a monthly statement We have explained to her that we do not send statements, but do however provide her access to her payment history via the website Due to the fact that Ms*** has had some difficulty accessing her account, I have had our finance department set her up with a temporary password She can go to the website: *** She will see where it is asking her for her Member ID and password Her Member ID is listed below, and her temporary password is (case sensitive) r*** She will be prompted to change her password for her future use. Once on the web site, Ms*** will see the history of her payments on a monthly basis She will see that the amount of her payments, that have been applied to her remaining monthly balance, is less the monthly processing fee of $as previously mentioned As an example: if her payment via check was $then $is applied to the processing fee and $was applied to the remaining balance If her check payment was $200.00, then the processing fee of $is subtracted and the balance of the payment being $is applied to her remaining balance, and so on.Should Ms*** need additional assistance, she can contact our finance department at the following number and anyone will be happy to assist her *** *** ***Sincerely, Jannelle *** Resolution Specialist Office of the President

April 17,
Re: Marcia M*** ***
Dear Sir/Madam:
We would like to thank you for bringing MsM***s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to
provide you with the facts and our resolution concerning this matter
According to our records, on March 10, MsM*** purchased a Government Vacation Rewards Select Access MembershipThe cost of the membership was $2,with a down payment of $and eighteen (18) monthly payments of $
We have reviewed MsM*** inquiry and it appears she contacted our agency on March 18, to cancel her membership, however, the membership was not cancelledIn the best interest of customer satisfaction the account was cancelled effective March 22, with a full refundWe attempted to refund $to the credit on file, but the card has expired (i.e3/17)
We are requesting MsM*** to contact our Finance Department at ###-###-####, when prompted enter extto update the expiration dateOnce the expiration date has been updated, then we can process the $back to the credit cardAfter the refund has processed it can take seven (7) to ten (10) business for the credit to be issued to the account
We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved
Best Regards,
Shannon ***
Resolution Specialist
Office of the President

April 11,
Re: *** *** Case # ***
Dear Sir or Madame:
We would like to thank you for bringing Mr*** ***’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to provide you with the facts and our resolution concerning this matter
We have reached out to *** ** *** and spoke to Jeross in the Fraud/Authorization department and he has verified that the funds are currently in Mr***’s accountWe have also reached out to Mr*** to follow up with him, but have not made a connectionAs previously mentioned, when Mr*** received the “error or failed” booking, we automatically released the funds as the reservation was never ticketed
Apparently, according to Jeross, *** ** *** had the pre-authorization, or the pending request, and were waiting for a request for funds from usHowever, as mentioned above, due to the “error” there was no ticket made and no request for fundsJeross has indicated that if Mr*** has any questions, he can certainly call Jeross to verify the funds are available in Mr***’s account
We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved
Sincerely,
Jannelle B***
Resolution Specialist
Office of the President

September 27,
Re: ** *** ***
Dear Sir/Madam:
We would like to thank you for bringing Ms***s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to
provide you with the facts and our resolution concerning this matter
Ms*** booked a vacation via the Sears Vacations website; however, it doesn’t appear her points were applied to her Shop Your Way Rewards account properlyConsequently, on September 20, 2016, we successfully added 12,points to Ms***s account
Additionally, in the interest of customer satisfaction, we will be sending Ms*** a $Sears promotion card to the address we have on fileThe promotion card can be used for future travel, in a Sears store, or on Sears.com
We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved
Best Regards,
Shannon P***
Resolution Specialist
Office of the President

*** *** Case # *** Dear Sir or Madame:
We would like to thank you for bringing Ms*** correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to
provide you with the facts
Our records indicate that Ms*** purchased a vacation membership on April 29, The terms and conditions that dictate such memberships clearly state the membership can be used only by Ms*** and her family and friends
Unfortunately, after investigating, we determined that Ms*** failed to abide by the terms and conditions related to her account by using the account for commercial purposesIn accordance with the terms and conditions dictating her membership, we cancelled her account and it is not available for use now or in the future
We would like to thank you for the opportunity to clarify the status of this matter by allowing us to provide and explain the additional facts involved
Sincerely, B*** Jannelle Resolution Specialist
Office of the President

April 19,
Re: Felecia H***
Dear Sir/Madam:
We would like to thank you for bringing MsH*** correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to provide you with the facts and our resolution concerning this matter
We have researched MsH*** inquiry further and in the best interest of customer satisfaction the account has been cancelled effective April 19, A full refund will be issued to the member totaling $($down payment and x monthly payments of $162.88)The refund will be issued to the credit card on file ending in xxxx*** Exp12/
Following the cancellation of the account all benefits have been forfeited, including the $in Vacation Cash that was offered as prior resolution in this matter
We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved
Best Regards,
Shannon P***
Resolution Specialist
Office of the President

Re* *** *** Case No***
Dear Sir/Madam:
We would like to thank you for bringing Ms*** correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like
to provide you with the facts and our resolution concerning this matter
According to our records, Ms*** purchased a RCI Registry Vacations package on June 6, The cost of this vacation package was $1,with $down payment, followed by eighteen (18) monthly payments of $Our records show that Ms*** has paid her account in full
I have reached out and spoken to Ms*** and apologized for any confusion regarding her vacation packageShe indicated that she had planned to take a Hawaiian cruise, however, with the passing of her twin sister, she did not think about booking it for almost two (2) years and the cost had increased over those years which prohibited her from being able to take advantage of her planned cruise to Hawaii
I further advised her that under the circumstances, and in the interest of customer satisfaction, we were cancelling her vacation package and providing her a full refundI advised her that the down payment of $plus the eighteen (18) individual payments would be credited back to her account used for the purchase and she should allow seven (7) to ten (10) business days for the refunds to postShe was very please and thanked me for resolving this for her so quickly
We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved
Sincerely,
Jannelle B***
Resolution Specialist
Office of the President