Radiancy, Inc.

Review: My husband bought the No No Hair Removal Product for me for Christmas. When we returned home after the holiday I began using it. Per their instructions I continued to use it for two months. I did not find that it worked and contacted them for a refund.They are now telling me I am outside of their 60 day warranty period. I tried to explain that it was purchased as a Christmas gift and I could not use it until AFTER December ** regardless that it was purchased Dec **. The company is trying to tell me that my husband could have purchased an extended holiday warranty. He was never offered this! And how silly is it that anyway?The product didn't work for me and I want the company to stand behind their product and offer me a refund.

Product_Or_Service: NO NO Pro5 Chrome

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I would like my money refunded. I am willing to pay to ship the product back myself.

Business

Response:

Dear

We

are writing concerning the customer's complaint. We understand the customer

would like to return her no!no! device, but is outside the 60 day Money Back Guarantee

(MBG). Due to the escalation, the

account has been reviewed.

The

customer placed the order on December **, 2013, online and was given our 60 day MBG

when the order was placed. Under the

Guarantee, the customer has 60 days to return the unit for a refund of the

purchase price. If the customer keeps

the unit for at least 4* days of the 60 days, we will refund return shipping

both ways and refund the product price.

This information was also included on the packing slip when the customer

received the package. For reference, I

have attached a copy of a sample packing slip.

The

customer’s MBG ended on February **, 2014.

Even though this was a Christmas gift, the Holiday MBG, would have ended

on February **, 2014, and the customer did not call in to return until March *.

As a

courtesy to the customer, we will allow her to return for a full refund. Since the customer is outside the MBG, we

will ask that she pay the return shipping back to us. Please have the customer call us at the

number below for instructions to return.

Once we receive the unit in the warehouse, we will process a refund for

the unit.

We

sincerely apologize to the customer.

Please have the customer contact us at [redacted], Monday through

Friday, between the hours of 6a to 6p (PST) for further assistance.

Thank

you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The attachment was for another persons order. Not mine. I have been been told my the company that they are refunding my money and it will take 10-12 days. Please leave this open until that time incase they are not being truthful.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear

We are writing concerning the customer's refund request. We sincerely apologize to the customer for

any inconvenience.

The customer’s package was received in our warehouse on March **,

2014. A refund was processed for $309.95 on March **, 2014. Please note that

it can take up to two billing cycles for the financial institution to post the

refund to the customer’s account however.

At this point, we consider the

complaint closed.

Please have the customer contact us at [redacted], Monday

through Friday, between the hours of 6a to 6p (PST) for further assistance.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered the NONO HAIR removal device on line with the terms of 60 day guarantee. When I received the product and tried it; immediately, I found out it was a fraud. The product does not work the way it's advertised. My skin started burning and the smoke was visibly coming out of my skin. I called NONO HAIR to send me a label so I could return it back, they said I have to wait 45-60 days and continue to use it to see better result, to which I replied I am not going to burn my body for the next 60 days, and I am sure 100% this product is a scam, yet they refuse to send me a label. In August ** when I communicated with them regarding the return, I was told it's too late now because it's past the 60 days money back guarantee. Now I have received a collection notice in the amount of $89.00 which I am disputing.Desired Settlement: Refund my money and send me a label so I can send the item back to them and disregard the letter of collection so there is no attempt to send my information to collection agency.

Business

Response:

Dear

We are writing concerning the customer’s request for a return label. Due to the complaint, the customer’s account has been reviewed.

The customer placed the order online on May **, 2013 and the customer’s package was delivered to him on May **, 2013. Under the terms of our Money Back Guarantee (MBG), the customer has 60 days from the day his package is delivered to return. If he keeps the unit for 45 days, but no longer than 60 days, we will refund everything he pays and give him a return label to send the unit back to us. For reference, I have attached a sample packing slip which explains the MBG. The customer would have received this in his box when he received the unit.

The customer called our customer service department on May **, 2013, to return and the call has been reviewed. During this call, the customer told the agent that the unit was not working, but did not tell her that he was burning his skin. The agent told the customer he was not eligible for a return label because he has only had the unit for 2 weeks, but did give him instructions to return the unit at his cost.

After this, we did not receive the unit in our warehouse and on November **, 2013, his account was forwarded to collections. Unfortunately, we did not hear any more from the customer until November **, 2013. At this point, the customer did tell us that he was burning his skin from using the unit. On November **, 2013 a return label was sent to the customer to return the unit for us. If this customer has not received this label, please ask him to call us at the number below.

Please note that as soon as we receive the unit in our warehouse, we will process a full refund and remove the customer from collections.

We sincerely apologize for any inconvenience to the customer. Please have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistance.

Thank you,

Radiancy Team

Review: After I Tried to make a purchase, the computer took out an unauthorized debit of $548 and change. I was making a $111 and change purchase. 2 minutes after the debit, I started contacting customer service. There computer put my card to another customer that made a purchase in may. She has the same last 4 numbers on her card. The company has never contacted the other person. I live in Texas, She lives in New York. She has received 2 new no-no's Paid by me without authorization. After doing everything instructed, and being promised numerous time to have my money back, they said not there problem. Started talking on 11/**/2013 to 11/**/2013.Desired Settlement: I want my money! I have had to spend money doing what has been asked of me to get my money back just to be told they are not going to after all.

I want my money that they promised I would have on 11/**/2013.

Business

Response:

Dear

We are

writing concerning the customer’s complaint due to a charge he claims was put

on his card. Due to the complaint, the

customer’s account has been reviewed.

Please note that we are not able to locate a

charge in our system for the card number he provided. Since we are not able to locate the charge,

we are unable to return any money to the customer. Please ask the customer to dispute the

transaction with his bank. His bank will be able to pull the specific

transaction data and provide it to ours so we can find it. If his bank

determines it is unauthorized, they will pull the funds from us.

We

sincerely apologize for any inconvenience to the customer. Please have the customer contact us at

###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)

for further assistance.

Thank you,

Radiancy

Team

Business

Response:

Dear

We have

received the customer’s complaint and sincerely apologize to the customer for

any inconvenience.

As stated in the previous response, we are

not able to locate a charge in our system under his name for the card number he

provided. Since we are not able to

locate the charge, we are unable to return any money to the customer.

The customer must dispute the transaction

with his bank. His bank will be able to pull the specific transaction

data and provide it to our bank so we can find it. If his bank determines

it is unauthorized, they will pull the funds from us.

Again, we

sincerely apologize for any inconvenience to the customer. Please have the customer contact us at

###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)

for further assistance.

Thank you,

Radiancy

Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

my bank tried to contact them, but still nothing. they have my bank statement! they had me send all the proof to then and they still refuse to return my money.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased the No No, but it didn't work for me. I called the company and received an return authorzation number. I returned the product but didn't receive any correspondence from the company nor did I receive the expected refund. After waiting several billing cycles I called the company on March ** and spoke with [redacted] at ext. [redacted] who offered to send me another item but I would have to pay shipping. I declined to pay the shipping and again requested my money back. He said that he would request a full refund.

On March ** I spoke with [redacted] at ext [redacted], who seriously lacks customer service skills, who advised that the request for full reimbursement had been denied because the item was received too late. No correspondence was received from the company. He again offered to send me a new item but again advised I'd have to pay $14.95 for shipping. I requested to talk to a supervisor, but he was on the phone. I asked to be called but [redacted] told me that he knew what would happen since the decision had been made by corporate.

This company has kept both the returned product and my money. I received the RMA in a timely manner and returned the product to them. They should do their part and refund my money immediately.Desired Settlement: I expect a full refund of the purchase price immediately.

Business

Response:

Good Morning All,

A full credit has been issued to [redacted]'s account in the amount of $289.90. The refund was processed today to the credit card on file.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased this item for my daughter (who lives in Florida) as a gift. I visited with her in January 2015 and brought along the No No.. She watched the video and followed the instructions. The No No product did not work at all. My daughter tried to call and request a refund because it did not work. She was told the No No takes 45-60 days to work. She was told I was 3 weeks outside my time to request a refund. She asked for the request to be escalated to a [redacted]. She followed up 2 times and each time was told there would be no refund. I am recently widowed and on a fixed income. So spending $300 for a gift was a stretch for me, but thought it was worth it for my daughter. The No No is a piece of junk that does not work and their advertising tactics are unethical. Only after you are almost completely done ordering are you made aware of the pricing. Plus, if it takes 45-60 to actually work then a buyer is out of time to get a refund. It is a very deceitful company. I would just like to send the unit back and receive a full refund. We found out there are over 298 complaints already filed with the Revdex.com over this same issue.Desired Settlement: I would like to ship the No No back to the company and receive a full refund. Radiancy should no longer be allowed to advertise or sell this product or at least be made to disclose the full price on their advertisements and full disclosure in large print about their refund policy.

Business

Response:

Dear Weare in receipt of your inquiry and appreciate you reaching out directly to usto help resolve our mutual customer’s concern. Wework very hard to make sure that our shopper’s experience is a good one, and weappreciate any and all feedback. As astandard operating procedure, we conduct an extensive review and qualityassurance process prior to a website going “live.” We maintain this process in an on-going basisto ensure that the terms and conditions, as well as payment plans, are clearlystated for the viewer. Our goal is tomake sure that our visitors turn into well-informed buyers. When anorder is placed, the customer will see that the total due today is disclosedand the payment terms (if applicable) are also disclosed. Please note that this information is providedon the same landing page, as the page that the credit card information isentered. We do this because we want ourcustomers to see their full financial obligation at the time (and preferablyprior to) entering the credit/debit card information and proceeding with theirorder. Oncethe customer has entered payment information, and has clicked through to completetheir shopping experience, the website will show that the order has beensubmitted, and the customer will receive an order confirmation email withcomplete details on how they can reach customer service. Thecustomer placed his order on November **, 2014, and was given the terms andconditions, as well as the 60 day Money Back Guarantee (MBG) when he placed theorder online. Under the Guarantee, thecustomer has 60 days to return the unit for a refund of the purchaseprice. If the customer keeps the unitfor at least 45 days of the 60 days, we will return shipping both ways andrefund the product price. The customer’spackage was delivered to him on November **, 2014, and his MBG ended January**, 2015. The customer called onFebruary **, to return, but at this point, he was outside of the MBG. Wesincerely apologize to the customer for any inconvenience. We welcome any questions that he mayhave. Please feel free to contact us at###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)for further assistance. Thankyou, [redacted]RadiancyTeam

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I explained to Customer Service that I did not deliver the No No to my daughter until the middle of January. She called in as soon as she used it and realized it did not work as advertised. Please reconsider my request for a refund. Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Michael Mccool

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Good morning, While I respect your company's rules about the refund policy, please allow me a moment of your time. My father lives in Delaware and I live in Florida. He ordered your product in November as he began to budget for his holiday gifts. He came to visit me in January and wanted to give me the No No in person. We followed all the instructions and were disappointed it did not work. We then looked it up on the internet and saw all the websites with complaints. Right away, we called your Customer Service and explained our situation. We understand your rules, but with all the complaints filed (over 298) we would appeal to your company to make this situation right. As I explained to your Customer Service in all of my calls, he is 70 years old, widowed in March of 2014 and now on a very restricted financial budget. It would be a kind gesture on your part to help offset this situation and create a better experience for at least one of your customers. Again, we understand your rules, but were really hoping for a better outcome. Thank you kindly.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Weare writing in response to the customer’s complaint. We understand he would like a refund, but isoutside of our 60 day Money Back Guarantee (MBG). Thecustomer was given the terms and conditions of the purchase, including thepayment schedule and the 60 day MBG, when he placed the order. Unfortunately, we cannot authorize a returnfor a refund because the customer called in to return outside of the MBG. Atthis point we consider the complaint closed. Wesincerely apologize to the customer for any inconvenience and welcome anyquestions that he may have. Please feelfree to contact us at [redacted] Monday through Friday, between thehours of 6a to 6p (PST) for further assistance. Thankyou, [redacted]RadiancyTeam

Review: August [redacted], 2013 I purchased the NO! NO! hair removal system, on September [redacted], 2013 I called their customer service and informed them I wanted to return the product. They asked why and I told them the remover just singes the hair off your body leaving a foul odor and not removing the hair completely. They then informed me I had 30 additional days to try the product before returning. I stressed again I did not want the product and they issued an RMA number and gave me the return address. I spoke with [redacted]. I then went directly to the post office and shipped the product back priority mail. They promised me I would see my refund within 5-10 days. When I did not receive my refund I contacted them again. I was told they still did not have the returned product checked back into the facility and to continue to wait another week. A week passed and I called again, and received the same response. On the third week Radiancy then charged me for the second installment payment for the product sent back nearly a month earlier. I called them again and they assured me once the returned product was checked back into the warehouse I would be refunded the full amount they withdrew from my account. Two more weeks passed and nothing, I called again and spoke with a [redacted] who informed me I should just go ahead and file a banking dispute for the charges. So I contacted [redacted] and filed a dispute. They temporarily refunded my account for the $260 that had been taken for a product I did not have. Two months later they took it out of my account again. Once again I filed another dispute and sent the verification of the return shipment to [redacted]. They refunded my account again and ruled in my favor. Now I am receiving collection notices from Radiancy stating they are going to turn over my account to collections in the amount of $103.33 for the last installment payment. I can get absolutely no where with these people.Desired Settlement: Remove my information from their system, no longer contacting me, and wipe this ridiculous debt away when they received the product back months ago. This is a scam!

Business

Response:

Dear

We are writing concerning the customer’s complaint regarding her order. We understand the customer claims to have returned her No!No! device on September **, 2013, however, the unit has not been received in our warehouse.

The customer called our customer service department on September **, 2013, and was given instructions to return. Unfortunately, we have not received this unit in the warehouse and the customer cannot provide us with tracking for the return.

The customer did file a chargeback on the account, which was found in our favor.

To refund the customer, we will need proof of this return. If the customer has tracking showing that this was returned to us, we will be happy to process the refund. However, we cannot refund without proof of return.

As a courtesy to the customer, we have removed her from collections and removed the debt owed of $103.33.

We sincerely apologize for any inconvenience to the customer. Please feel free to have the customer contact us at [redacted], Monday through Friday, between the hours of 6a to 6p (PST) for further assistance.

Thank you,

Radiancy Team

Review: I had recieved the nono shaver for christmas and I returned it within the time limit. The company gave my money back to someone in a different state because they had the same name as the card holder that bought it here. They had confirmed with me and all calls are recorded that they had recieved the product back. They are now disputing the credit card company (what they admitted to me) that I did not return the product. I do not have anything to confirm this because they made it clear they were going to make this right. I returned the product because it did not work as advertised and they did not mention that it burned your hair and the smell is disgusting.Desired Settlement: I wish for them to refund the credit card for what they owe. $299.00

Business

Response:

Dear Revdex.com,

We are writing in response to Complaint ID [redacted].

The return for this order was received back at the warehouse. [redacted]'s address was a ship to address. There was a separate billing address on the account and a payment method provided as well. We have issued a full credit to the card on file, as this is the card that was initially charged upon receipt of this order. Unfortunately, there is no further action that can be taken on this end. [redacted] will need to contact [redacted], whose name is under the billing portion of this account in order to gather her funds.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: THE FIRST TIME I CALLED TO GET A RMA NUMBER THE PERSON I SPOKE WITH TOLD ME I HADN'T USED IT LONG ENOUGH, TO CALL BACK NOV. [redacted] I WAS CALLED OUT OF THE STATE ON AN EMERGENCY. I WASN'T HERE ON NOV. [redacted] TO CALL. I CALLED WHEN I RETURNED AND I WAS TOLD IT WAS OUTSIDE THE 60 DAY RETURN POLICY. THEY KEEP HAVING ME CALL BACK AND GIVING ME THE RUN AROUND.. I WOULD NOT BUY ANYTHING FROM THEM AGAIN. THEY ALWAYS SAY YOU CAN RETURN IT BUT THEY LIE!!!!!!!!!!! THE NO1NO1 ISN'T WORTH A DAMN.

Product_Or_Service: NO NO

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I JUST WANT A RMA NUMBER SO I CAN RETURN IT AND GET A CREDIT.

Business

Response:

Dear

We are writing in response to the customer’s

complaint. We understand the customer wanted

to return her unit, however, was unable to return during the 60 day Money Back

Guarantee (MBG) due to an emergency. We

sincerely apologize to the customer for any inconvenience this has caused.

As a point of information, under the 60 Day Money Back Guarantee (MBG),

the customer has 60 days to return the unit for a refund of the purchase

price. If the customer keeps the unit

for at least 45 days of the 60 days, we will return shipping both ways and

refund the product price. This

information was included on the packing slip when the customer received her

package. For reference, I have attached

a copy of a sample packing slip.

The customer’s package was delivered to her on September *, 2013, and

her MBG ended on November *. The

customer called in to return on September **, and since she had not reached her

[redacted] day, she agreed to continue to use the unit. During this call, the customer was told she

had until November * to return. The

customer called us again on November **, 2013 to return and was told by the

customer service agent she was outside of the MBG.

As a courtesy to the customer, we will be happy to provide her with a

return label to return the unit. Please

have her call us at the number below for instructions. Once we the unit in the warehouse, we will process a full refund.

Again, we sincerely apologize to the customer for any

inconvenience. We welcome any questions

that she may have. Please feel free to

contact us at ###-###-####, Monday through Friday, between the hours of 6a

to 6p (PST) for further assistance.

Thank you,

Radiancy Team

Business

Response:

Dear RevDex.com:

We are

writing in response to the customer’s complaint. We understand the

customer wanted to return her unit, however, was unable to return during the 60

day Money Back Guarantee (MBG) due to an emergency. We sincerely

apologize to the customer for any inconvenience this has caused.

We

reached out to this customer on December **, 2013, to give the customer a

return label, but were unable to reach her and a message was left.

We are not

certain what the customer is rejecting. By sending her the return label, we are

able to cover the return shipping costs for her. In order to refund for an order, we do need

the unit to be returned to us within the guarantee time frame. We are willing to make an exception and allow

a return outside of the guarantee but it does need to be returned or we cannot

refund. We ask that the customer call

the customer service line so that they can create the return label for her, and

provide her with the return instructions to ensure the quickest possible

refund. If the customer no longer wishes

to return the product, we cannot assist further with a refund and will have to

consider the matter resolved.

Again, we

sincerely apologize to the customer for any inconvenience. We welcome any

questions that she may have. Please feel free to contact us at

###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)

for further assistance.

Thank you,

Radiancy

Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I've ordered No!NO! Hair removal device 4 months ago. I've tried it a few times, it didn't work.It doesn't even shave my hair, at all. I was very frustrated and I decided to return it. Now I have a problem with this guys, I can't get my money back... To return this thing, I have to wait to receive the RMA # from them, by mail. First time, when I requested RMA#, they told me, they've sent it to me Sept. ** and the expectation term is 10 days. My second request was Oct.*, 20 days after first one. Today is Oct. **, another 20 days after the request. Today, I called them again and asked to speak to the Manager. I was on a line waiting about 25 min. Eventually, I haven't spoken to him, instead I've been transferred to his voice mail. I left message, nobody called me back! I'm begging you, please, help me to return this thing and get my money back!!!Desired Settlement: I'd like to receive my money back on my credit card.I'd charge them 20 times more, for the fraud and for wasting my time and money!

Business

Response:

Dear

We are writing concerning the customer's complaint. We understand that the customer was eligible for a return label, but hasn’t received it.

Her account has been reviewed. The customer called our customer service line on September 19 to return. She was given a Return Merchandise Authorization (RMA) number and was told a return label would be mailed to her. Unfortunately, this was not mailed and that is why the customer never received it. We sincerely apologize for the error.

The customer has since had two more labels sent to her and claims she has not received them.

If the customer has received any of these return labels, please have her return the unit to us using the label. However, if the customer has not received the label, please ask her to mail the package back to us and fax the receipt to us for return shipping. Once we receive the receipt, we will be happy to refund her return shipping. Please ask the customer to send the label to the following number:

Customers Full Name

Customers address

Once we received the unit in the warehouse, we will process a full refund.

We appreciate the customer bringing this situation to our attention, as we are constantly reviewing our processes to ensure the highest quality customer service.

Again, we sincerely apologize for any inconvenience to the customer. Please have the customer contact us at [redacted], Monday through Friday, between the hours of 6a to 6p (PST) for further assistance.

Thank you,

Radiancy Team

Review: My Order No. is [redacted]. I ordered the No No shaver on July **, 2013 and was charged $73.28. I was recently charged another $73.28 on August **, 2013. When I ordered the shaver, the company stated in their ad I would only have to pay the one time fee of $73.28. I sent the company several emails stating the product does not work, and I wanted to mail it back to them for a full refund. I was within my 60 day money back guarantee, and they wrote me back on September *, 2013 stating I had to call customer service to get the RMA # to mail the product back to them, but when I called the number several times no one ever answers the phone. I sent them another email and asked them to send me the RMA # through email, so I could mail the product back for a refund, and no one has responded to my email. Product_Or_Service: No No Shaver Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund I would like a full refund of $146.56

Business

Response:

Dear

We are in receipt of your inquiry and appreciate you reaching out directly to us to help resolve our mutual customer’s concern. The customer placed her order online on July **, 2013.

We work very hard to make sure that our shopper’s experience is a good one, and we appreciate any and all feedback. As a standard operating procedure, we conduct an extensive review and quality assurance process prior to a website going “live.” We maintain this process on an on-going basis to ensure that the terms and conditions, as well as payment plans, are clearly stated for the viewer. Our goal is to make sure that our visitors turn into well-informed buyers.

On our website, the total due today is disclosed and the payment terms (if applicable) are also disclosed. Please note that this information is provided on the same landing page, as the page that the credit card information is entered. We do this because we want our customers to see their full financial obligation at the time (and preferably prior to) entering the credit/debit card information and proceeding with their order.

Once the customer has entered payment information, and has clicked through to complete their shopping experience, the website will show that the order has been submitted, and the customer will receive an order confirmation email with complete details on how they can reach customer service.

The customer is within her Money Back Guarantee. If she would like to return the unit, we would be happy to send her a pre-paid label. Once we receive the unit in the warehouse, a full refund will be processed. Please have the customer call us at the number below for instructions to return.

We welcome any questions that you may have and we sincerely apologize for any inconvenience to the customer. Again, please have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistance.

Thank you,

Radiancy Team

Business

Response:

Dear

We are writing concerning the customer's request for a full refund. This letter confirms that the customer’s package was received in our warehouse and her refund has been processed.

The customer’s package was received in the warehouse on October *, 2013, and refunds for $73.29, $73.28 and $73.28, totaling $219.85, were processed to the customer’s card on file. Please note that it can take up to two billing cycles for the financial institution to post the refund to the customer’s account however.

We sincerely apologize for the customer's inconvenience. Please feel free to have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistance.

Thank you,

Radiancy Team

Review: I mailed the product back to this address via. insured mail receipt @ Radiancy Inc. [redacted] . I called the company twice indicating that I wasn't satisfied with the product and they suggested that I keep it another week and so I did and again, the product was misleading as far as I am concern. So I then shipped the product back and was denied my shipping, postage and handling charge as agreed. I can either fax what I have available to you or mail it directly. Thanking you for your help in resolving this issue.Desired Settlement: refund my $89.00 in which I had been charged on my credit card and a letter indicating such.

Business

Response:

Dear [redacted]:

We are writing concerning the customer's request. We understand the customer would like her return shipping refunded to her as well as a refund for $89.00.

The customer placed her order on March **, 2013, and the sales call has been reviewed. The customer agreed to the trial offer. Under the terms of the trial offer, we are not able to refund shipping and handling when the customer purchases or when the customer returns. During the sales call, the customer was told that we would refund the $14.95 she paid to have the unit shipped to her. Additionally, the customer was not told that we would not refund her shipping if she decided to return.

Please note that on May **, 2013, a full refund was processed. The customer was refunded $34.90 for the two year warranty and shipping and $89.94 for the first payment. It can take up to two billing cycles for the financial institution to post the refund to the customer’s account.

Additionally, we will be happy to refund any shipping and handling the customer paid to return to us, but we will need a copy of the receipt faxed to us. Please have the customer call us at the number below for instructions.

We sincerely apologize to the customer for any inconvenience. Please have the customer contact us at [redacted], Monday through Friday, between the hours of 6a to 6p (PST) for further assistance for further instructions so we can process her refund.

Thank you,

Radiancy Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Please be advised that I have been awaiting for an update to my complaint regarding a product in which I returned back to the company called No No, I wasn’t completely a satisfied consumer of the product and I simply was requesting a refund.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear

We are writing concerning the customer's request. We understand the customer would like her return shipping refunded to her as well as a refund for $89.00. We contacted the customer on October **, but we were unable to reach her. A voicemail was left for her to call our customer service phone number.

The customer’s refund of $89.94 was processed on May 16, 2013, to the card on file. To assist in locating the refund, the Transaction ID is [redacted] and the Settlement Date and Time are **-May-2013 [redacted]. Additionally, the customer’s refund of $34.90 was also processed on May[redacted] 2013. To assist in locating the refund, the Transaction ID is [redacted] and the Settlement Date and Time are **-May-2013 [redacted]. Please have the customer give this information to the bank in order to locate both refunds.

We were able to locate the customers return shipping receipt from our archives when she mailed it to us on June **, 2013. On October **, 2013, we processed a refund of $8.80 for her return shipping to the card we have on file. Please note that it can take up to two billing cycles for the financial institution to post the refund to the customer’s account.

We sincerely apologize to the customer for any inconvenience. Please have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistance.

Thank you,

Radiancy Team

Review: I was quoted a fee of $89.95 and now they want to charge $274.00. They did wave the last payment of $89.95 but I have already paid $194.00 for a piece of junk. It is worth some money but not the cost they want to charge!.Desired Settlement: Remove another payment of %89.95 making payment total $104.00.

Business

Response:

Dear

We are in receipt of your inquiry and appreciate you reaching out directly to us to help resolve our mutual customer’s concern.

We work very hard to make sure that our shopper’s experience is a good one, and we appreciate any and all feedback. As a standard operating procedure, we conduct an extensive review and quality assurance process prior to a website going “live.” We maintain this process on an on-going basis to ensure that the terms and conditions, as well as payment plans, are clearly stated for the viewer. Our goal is to make sure that our visitors turn into well-informed buyers.

For your convenience, and so that you may have the same experience, we are providing you with a copy of screen shots that show you the checkout process step by step. You will see that the total due today is disclosed and the payment terms (if applicable) are also disclosed. Please note that this information is provided on the same landing page, as the page that the credit card information is entered. We do this because we want our customers to see their full financial obligation at the time (and preferably prior to) entering the credit/debit card information and proceeding with their order.

Once the customer has entered payment information, and has clicked through to complete their shopping experience, the website will show that the order has been submitted, and the customer will receive an order confirmation email with complete details on how they can reach customer service.

The customer called our customer service line on[redacted], 2013, requesting to return the unit. As a courtesy to the customer, we dropped one payment of $89.94, making her total amount $194.83, instead of the $284.80 we usually charge for the unit. We cannot drop another payment for the customer.

The customer is within her Money Back Guarantee. If she would like to return the unit, we would be happy to send her a pre-paid label. Once we receive the unit in the warehouse, a full refund will be processed. Please have the customer call us at the number below for instructions to return.

We welcome any questions that you may have and we sincerely apologize for any inconvenience to the customer. Again, please have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistance.

Thank you,

Radiancy Team

Review: Purchased the NONO in April as a special online deal for a total cost of $151.57. I put the charge on my credit card and paid off the balance on 5/*/15. In June 2015, I found a charge of $101.66 that I had not authorized. I contacted the credit card company to inform them that I had not authorized this charge. My account was closed and an investigation initiated. The credit card company followed up with an email and call at the conclusion of their investigation. In September 2015, I received a notice from NONO that I was being sent to collections for the amount of $101.66. I called the number provided for the collections agency on 9/**/15 and spoke with Maria. After explaining the issue, she proceeded to become very unprofessional and insisted that I owed over $300.00 for this product. I informed her that my total was only $151.57 and she proceeded to argue with me about the amount owed for this device. I informed her that I would not have paid over $300.00 for this product! She stated that I needed to speak to "them" and I asked who "them" would be? She stated NONO. I immediately called CS at NONO on 9/**/15 and spoke with Chase. I explained the issue and he stated that the $151.57 and was only the initial payment and that I owed $101.66. He stated that the first 2 payments went though without an issue, but authorization was declined for the third payment. I'm unsure how they received any additional money since the only payment I authorized was the $151.57 , which based on their advertising, I thought was the only payment! He stated that there were 3 separate areas online that indicate several monthly payments would be made for this product. I responded that I did not notice any areas that stated I would agree to monthly payments for this device. I no longer have the receipt for this product nor the confirmation email. After reading numerous online complaints, it appears that this company either refuses to cancel orders or they continue to charge credit cards for charges not agreed upon by their customers. This company has some type of scam going, which is evidenced by the numerous complaints.Desired Settlement: The company has a 60 day return policy, which has long since passed! I purchased this product based on the $151.57 price I found as a special online deal & in no way would have paid over $300.00 for this device. I would like this company to waive the 60 day refund policy, allow me to return the product and have the company remove my name from the Collections agency they partner with in Frmngdale (spelling on the letter, not mine) in New York! I also respectfully request a refund of my only payment, but at this point, I would accept the company removing my name from collections and having them accept the returned product. The only portion of the package used were 1 tip and the NONO. Nothing else was touched.

Business

Response:

Dear Weare in receipt of your inquiry and appreciate you reaching out directly to usto help resolve our mutual customer’s concern. Wework very hard to make sure that our shopper’s experience is a good one, and weappreciate any and all feedback. As astandard operating procedure, we conduct an extensive review and qualityassurance process prior to a website going “live.” We maintain this process in an on-going basisto ensure that the terms and conditions, as well as payment plans, are clearlystated for the viewer. Our goal is tomake sure that our visitors turn into well-informed buyers. When anorder is placed, the customer will see that the total due today is disclosedand the payment terms (if applicable) are also disclosed. Please note that this information is providedon the same landing page, as the page that the credit card information isentered (please see attached screen shot). We do this because we want our customers to see their full financialobligation at the time (and preferably prior to) entering the credit/debit cardinformation and proceeding with their order. Oncethe customer has entered payment information, and has clicked through tocomplete their shopping experience, the website will show that the order hasbeen submitted, and the customer will receive an order confirmation email withcomplete details on how they can reach customer service. For reference, I haveincluded a copy of the web order page showing where the financial obligationsare disclosed. Please note that theprices differ from the customers screen shot because she also ordered the NeovaBundle. Thecustomer placed her order on April **, 2015, and was given the terms andconditions, as well as the 60 day Money Back Guarantee (MBG) when she placedthe order online. Under the Guarantee,the customer has 60 days to return the unit for a refund of the purchase price. If the customer keeps the unit for at least45 days of the 60 days, we will pay return shipping both ways and refund theproduct price. Thecustomer’s package was delivered to her on April **, 2015, and her MBG ended onJune **, 2015. The customer also filed achargeback on June ** that was found in our favor. At this point we cannot authorize a returnfor a refund because the customer is outside of her MBG. Additionally, we cannot remove the customerfrom collections unless she pays her debt owed or returns the product to us. Wesincerely apologize to the customer for any inconvenience. We welcome any questions that she mayhave. Please feel free to contact us at###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)for further assistance. Thankyou, JulieL[redacted]RadiancyTeam

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I'm in receipt of the response from Radiancy. I appreciate the company attaching the payment history since I no longer have the receipt from the sale of this item; however, I was unable to open the attachment for review. My goal is not to argue how many times the total cost is displayed when purchasing this item. When purchasing any items online I routinely check the information provided several time to avoid any issues. I'm not sure how I would or could have missed a $300.00 charge if the information is outlined on the payment page, but this may have been the case. She indicated that I placed another charge with their company and it was found to be in their favor. As stated in my initial complaint, I thought that the payment for this device was $157.59. When I found a $101.00 dollar charge on my credit card, I immediately contacted the credit card company since I didn't authorize this charge. An investigation was completed, I spoke with someone from the credit card company and the case was closed. I thought this was resolved until I received mail stating that I was sent to collections for the past due amount of $101.00. I completely understand the return policy of 60 days and noted in my initial complaint that I was aware that this time frame had passed. This company has received $258.00. I stated that I wasn't asking for a monetary refund, I was requesting that they allow me to return the No!No!, which was minimally used and ask that my name be removed from the collections company. I'M NOT ASKING FOR A REFUND! THIS DEVICE IS NOT WORTH TWO CENTS LET ALONE $300.00. If this company wants to provide it's customers with a positive experience, I'm respectfully requesting the following:

Accept the return of the No!No! even though the 60 day return policy has passed. The device was minimally used and the only portion of the contents used were the No!No! and the large head. Once the item is returned, have my name removed from the Collection company to avoid negatively impacting my credit score;Keep the $258.00 received for this item. Again, I'm not asking for a refund!!Thank you! [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Weare writing in response to the customer’s rejection. The customer’s file was in collections andwas closed on September **, 2015. Weconsider this matter resolved. We welcomeany questions that she may have. Pleasefeel free to contact us at ###-###-####, Monday through Friday, betweenthe hours of 6a to 6p (PST) for further assistance. Thankyou, JulieL[redacted]RadiancyTeam

Consumer

Response:

I placed a call to the telephone number listed in the response from No!No!,###-###-#### and spoke with Customer Service Representative, Mike. I explained the issues surrounding this complaint. Mike confirmed that my name was indeed removed from Collections and that the matter was closed on 9/**/15. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I would like to thank the Revdex.com for their assistance in resolving this matter.

Sincerely,

Review: First of all I would like to make it clear that I was ordering this product for a friend who wanted to give this item to his wife for Christmas, I placed the order in December of 2013 through the website. On 12/**/2013 I received a e-mail notice from NoNo that this item was on backorder, ( I still have the e-mail if needed) , no time frame was given for shipment so I contacted my friend and he decided that I should cancel the order, which I did on 12/**/2013, ( I still have the e-mail if needed). On 12/**/2013 I received an e-mail informing me that the item had been shipped, even though I had cancelled it. I called customer service and was told that it was too late to stop the order as it had already been shipped, I asked for a return label but was told that I would have to receive the item before they would issue a label. As soon as I received the item I called and got the return label sent to me, which took them 14-15 days to do. I returned the item which I know they received because I tracked it through UPS , NoNo received the item on 01/**/3014 at 10:42am and was signed by [redacted] ( I have the tracking number if needed). On 02/**/2014 I received another e-mail from NoNo stating that the item I returned was not the color they sent to me. They sent me a Red colored NoNo which was my second color choice, apparently according to their records I was sent a Snowflake colored NoNO, this was not the case, and as it was no longer going to be given as a gift than I saw no reason to complain about the color that I received. I called customer service and spoke with [redacted] on 02/**/2134, he informed me that his supervisor would have to check into this issue. On 02/**/2014 when I had not received any communication from NoNo about this issue,I called customer service again and spoke to Jordan, who informed me that the issue was pending. I feel Very Frustrated about this issue and do not feel that NoNo by Radiancy is fulfilling their return policy, I'm not asking for the triple return Guarantee all I want is my $284.80 back. Under no circumstances would I recommend anyone to order anything with this business, they do not fulfill their obligations to their customers. Poor customer service in the long run will turn into poor sales. Sincerely [redacted]Desired Settlement: I would like my $284.80 to be returned promptly .

Business

Response:

Dear

We understand the customer’s

concern and sincerely apologize for any inconvenience. We understand the customer would like a full

refund, as she has returned the unit to us.

The customer ordered the white

snowflake No!No! on our website on December *,2013. Due to the holidays, there was a backorder

placed on this item and the customer agreed to a red unit. The customer did contact us to cancel her

order, however, the unit shipped before we were able to cancel.

The customer was given a label to

return her unit and on February *, 2014, her unit was received in the

warehouse. We did reach out to her to

confirm that she had returned a red unit on February *, but did not hear back

from the customer until several days later.

On February **, 2014, refunds were processed for $104.89, $89.94

and $75.02. Additionally, on February

**, 2014, the customer was refunded for her shipping charge of $14.95. Please note that

it can take up to two billing cycles for the financial institution to post the

refund to the customer’s account however.

Again, we sincerely apologize for any inconvenience. Please have the customer contact us at

###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)

for further assistance.

Thank you,

Radiancy Team

Consumer

Response:

Hello,

I agree that NoNo has returned my money to me, but I do take exception to the letter that they sent. As has been the case when dealing with NoNo they chose to print only part truth's.

I do Thank the New York Revdex.com as you have acted promptly and professionally in regards to my issue.

Sincerely,

Review: On Dec *, 2013 I ordered an [redacted] no no

hair removal device. I called them a few days later because I never got

an email or anything with tracking information. They told me my order

was on hold because they didn't have the color I ordered. It was back

ordered and no one bothered to tell me. And when I ordered it, that new

white color came up automatically. I had to wait another 10 days to

receive it. I used it and didn't like it so I called again. I ordered

the no no Pro in hopes that would work better. The person I talked to

said he would check with his Supervisor because I asked if I would have

to wait until they received the [redacted] back before they ship out the Pro

model. He said it was OK with his Supervisor and he would order it that

day. Again, I never got confirmation or tracking information. That

was on Dec **, 2013. I sent back the [redacted] on Dec [redacted]. I called again

today, Jan *, 2014. They cancelled my order saying that they can't send

out another one until they get the first one back. This is not what I

was told. Again, no one bothered to tell me any of this. They were not

willing to expedite my Pro no no and were not even going to order it

until next week sometime when they received the [redacted] back. This is

unacceptable customer service. They simply said sorry that I was

misinformed. They should honor something that an employee tells you,

even if it isn't the correct or normal procedure. I told them I would

not be ordering from them at all.

Product_Or_Service: no no [redacted] hair removal system

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation) They could at least offer to give me a monetary sum for all of their misinformation. And for delaying both orders without even notifying me.Yes, they will credit back my credit card. But that doesn't solve their incompetency.They should be held accountable for their errors. Terrible customer service.Even $25.00 would help. For my time, frustration and effort!!

Business

Response:

Dear

We are writing concerning the customer's complaint and sincerely apologize for any inconvenience. Due to the nature of the complaint, the customer’s account and all phone calls and emails related to her account have been reviewed.

The customer placed and order on December *, 2013, for a Snowflake White No!No! model [redacted]. Unfortunately, the order was placed on back order. We attempted to contact the customer to let her know this, but were unable to reach the customer or her voicemail. The customer called our customer service department on December **, to check on the status of her order and was informed that her order was on backorder. The customer agreed to a new color and this was shipped to her on December 16 and received at her address on December **.

On December **, the customer called in looking for her tracking information. As a point of information, this is sent to the customer by email when the unit ships. The customer was given tracking information over the phone and also had tracking sent to her email.

The customer called in again on December ** because she was unable to get the [redacted] model to work for her. The agent tried to help her use the unit and the customer asked about the Pro3 model. The agent told the customer we would send her a return label to return her [redacted] model and we would send the Pro3 out to her the day of the call.

Unfortunately, the Pro3 unit was delayed in shipping out, so when the customer called in on January * looking for tracking information, the agent told her that the unit hadn’t been sent out. The agent she spoke to said that we were unable to ship the Pro3 until we received the [redacted] back in the warehouse, which is our usual procedure, but since there were no memos in the account from the previous agent referencing the Pro3, the agent was not aware of what was agreed to. The customer became escalated because she was told conflicting information and asked to cancel the order.

Please note that on January **, 2014, we received the customer’s [redacted] model in the warehouse and the customer was refunded $269.85. It can take up to two billing cycles for the financial institution to post the refund to the customer’s account.

We sincerely apologize to the customer for any inconvenience this may have caused. We appreciate customer bringing this information to our attention as we are constantly reviewing our procedures to ensure the highest level of customer service. As a courtesy, the customer was sent a $50 Neova gift card to her email on file to use toward any Neova product.

Again, we sincerely apologize for any inconvenience to the customer. Please have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistance.

Thank you,

Radiancy Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Their response is not completely true.

My original order was placed for the snowflake color because I didn't get a choice of a color. No one bothered to contact me by phone or email to tell me it was on back order. I called to see why I had not received any email on tracking information. That is when they told me that color was on back order. I was angry because they never contacted me to tell me this. I switched to the silver color as I didn't even care what color it was. I finally received it and tried it out. The [redacted] worked fine and it isn't true that I couldn't get it to work for me. I didn't like how it worked so called and talked to a guy that suggested I try the Pro model. I had asked him if it could be sent out before I returned the other one. He put me on hold and checked with his supervisor and came back on the phone and said it was OK to send the Pro model out that day. I called again on Jan [redacted] wondering where the Pro model was at. They told me that THEY cancelled the order because you can't send out or have two no no's shipped at the same time. They had to wait for the [redacted] to be returned first. At this point I am very frustrated as that is not what I was told. I don't really care that they say the guy that approved it made no record that I was told they could send it out before I returned the other one. I feel this is horrible customer service and they are basically calling me a liar because they say there are no "notes" that I was told that. Like I made it up! And I still have not been refunded the $269.85 even though they say I have been. I don't understand why it would take two credit card cycles (two months) for it to hit my account. In the mean time I am paying interest on that charge. How right is that?? I was not sent any Neova gift card by mail or by email. I don't even know what Neova is, I have never heard of it. The one email I did receive on placing my first order ended up in my SPAM email. I NEVER received an email that the snowflake color model was on back order. Had I received one I would have known why I hadn't received tracking information, etc. They also had my phone number, and they never called me.

If they want to send me a gift card they can send me one from a company I have heard of.

Sincerely,

Business

Response:

Dear

We are writing concerning the customer's complaint. Please note that at this point, the customer’s return has been received and refunded. Additionally, as requested, her order for the Pink Pro3 was also canceled. Again, we sincerely apologize to the customer for any inconvenience.

The customer’s refund of $269.85 was processed on January **, 2014, to the card on file. To assist in locating the refund, the Transaction ID is [redacted] and the Settlement Date and Time are **-Jan-2014 22:19:26 EST. Please have the customer give this information to the bank in order to locate it.

Our records indicate that the customer placed an order for a Pro5 unit on January 21. For reference, I have included the UPS tracking number for the product: [redacted].

Additionally, we understand that the customer did not receive the $50 gift card sent to her. As a courtesy, another $50 gift card was sent to her email on file.

Again, we sincerely apologize for any inconvenience to the customer. Please have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistance.

Thank you,

Radiancy Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

They never really got the point of my complaint. Not worth repeating myself.

Thank you.

Sincerely,

Review: I ordered and received the No No Hair Removal product in December 2013. I made payments through my Bank debit card. In May of 2014 I began receiving past due notices. I called and spoke to Kathy and she said I needed to make an additional payment. I once again gave my debit card information and she told me that I was now paid in full and should not receive any further past due notices. In June 2014 I received another past due notice this time from a collection agency = [redacted]. I called and spoke to [redacted] at the collection agency. She told me that they could not release my account from collections until they are notified by Radiancy through a report. I also followed up with [redacted] at No No to plead with them to call the collection agency to let them know that I was paid in full. She said they could not do that, the billing process is handled through reports to the collection agency and she assured me that it probably did not "catch up to them yet". She told me that I should not receive any further past due notices. I have an excellent credit rating and my concern was that it would be effected by this error. She told me that they do not report to a credit agency but I still had my doubts. She once again told me that my problem would not continue. On July [redacted] I received another past due notice. I was so frustrated that I didn't bother to call. On August [redacted] I received yet another past due notice. This prompted me to file a complaint with the Revdex.com. I do not want to receive any more notices and cannot understand that if they know at one office that I have paid for the product, why can they not notify another office of this information.Desired Settlement: I do not want to receive any more past due notices. I am a very responsible consumer. I am totally frustrated with the situation and fear that it will in some way effect my excellent credit history. I will be very grateful for any assistance you can give me regarding this situation. The product doesn't work as claimed but that is not my complaint. The notices border on harassment at this point.

Business

Response:

Dear

We

are writing concerning the customer's complaint. We understand the customer

would like to be removed from collections.

Due to the escalation, the account has been reviewed.

The

customer paid her debt owed on May *, 2014.

On August **, 2014, her account was removed from collections. The customer should not receive any more

notices from collections.

We

sincerely apologize to the customer for any inconvenience. Please have the customer contact us at

###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)

or Saturday between the hours of 7am – 1pm (PST) for further

assistance.

Thank

you,

Radiancy

Team

Review: I purchase a no no hair removal equipment delivered exactly July * 2013,I was told that was the beginning of the trial period ,your trial period is for 60 days if you are not satisfied you return it for a full refund. This product is no good it does not do any thing,I called the company on July ** ,2013 to let them know its not working I was told I did not use it enough to see the results,I continued to use the product without any success ,on six different times I call and speak to the representative to let them know that I need the RMA # to return the product I was told I have to use for 45 days before they would actually pay for the return cost .On August **,2013 I requested the return label and up to 9-*-2013 I have not received the return label and if the 60 days passed I will not be able to return the product and get my full refund .I don't want this product its a piece of junk ,this company is a ripoff to sell this for over three hundred dollars.Please look into this situation for me immediately. Please . Sincerely

[redacted]Desired Settlement: I would like the return label to return the product and get a full refund as the company promised.

Business

Response:

Dear

We are writing concerning the customer's request for a return

label and a full refund. We sincerely apologize for the customer's

inconvenience.

Tracking on the customer’s return label shows that as of

September *, 2013, the package had been dropped off at the UPS store. As a courtesy to the customer, her account

has been refunded in full. On September

*, a refund for $226.72 was processed and her final payment of $105.24 was

canceled. It can take up to two billing

cycles for the financial institution to post the refund to the customer’s

account however.

Again, we sincerely apologize to the customer for any inconvenience. Please feel free to have the customer contact

us at ###-###-####, Monday through Friday, between the hours of 6a to 6p

(PST) for further assistance.

Thank you,

Radiancy Team

Review: Early in 2015 I purchased the No! No! Hair Removal device. (The address I have for the company is [redacted] - I assume I have selected the correct address from your website, as I do not see anything closer.) I July I received a collection letter from the company for $101.66, even though the full cost of the device had been charged to my [redacted] on Jan **, 2015. I wrote to them, and considered the matter resolved. In October, in reviewing my [redacted] statements, I discovered an additional charge, of $101.62 for the same device. On Oct **, 2015 I wrote to Jack L[redacted], Audit Manager at the address noted above, asking for a refund of the duplicate amount. To date, no reponse has been received.Desired Settlement: I would like to see the $101.62 charge credited back to my [redacted].

Business

Response:

Dear

We

are in receipt of your inquiry and appreciate you reaching out directly to us

to help resolve our mutual customer’s concern. We understand that the customer

believes the no!no! was only one payment of $101.66.We

work very hard to make sure that our shopper’s experience is a good one, and we

appreciate any and all feedback. As a

standard operating procedure, we conduct an extensive review and quality

assurance process prior to a website going “live.” We maintain this process in an on-going basis

to ensure that the terms and conditions, as well as payment plans, are clearly

stated for the viewer. Our goal is to

make sure that our visitors turn into well-informed buyers. When an

order is placed, the customer will see that the total due today is disclosed

and the payment terms (if applicable) are also disclosed. Please note that this information is provided

on the same landing page, as the page that the credit card information is

entered (please see attached screen shot).

We do this because we want our customers to see their full financial

obligation at the time (and preferably prior to) entering the credit/debit card

information and proceeding with their order. Once

the customer has entered payment information, and has clicked through to

complete their shopping experience, the website will show that the order has

been submitted, and the customer will receive an order confirmation email with

complete details on how they can reach customer service. The

customer placed her order on January **, 2015, and was given the terms and

conditions, as well as the 60 day Money Back Guarantee (MBG) when she placed

the order online. Under the Guarantee,

the customer has 60 days to return the unit for a refund of the purchase price. If the customer keeps the unit for at least

45 days of the 60 days, we will pay return shipping both ways and refund the

product price. The

customer’s package was delivered to her on February *, 2015, and her MBG ended

on April *, 2015. On March *, her second

payment of $101.62 was taken from her card and on May **, she was put into

collections for the final payment of $101.62.

We cannot refund the customers payment of $101.62 and we cannot

authorize a return for a refund because the customer is outside of her

MBG. Additionally, we cannot remove the

customer from collections unless she pays her debt owed.We

sincerely apologize to the customer for any inconvenience. We welcome any questions that she may

have. Please feel free to contact us at ###-###-####, Monday

through Friday, between the hours of 6a to 6p (PST) for further

assistance.Thank

you,Julie

L[redacted]Radiancy

Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

While this answers some of my questions, it raises others. (A major one being, if they care so much about their customers, why didn't they respond to my letters!)I just looked (again) at the website where I placed my order, and strenuously disagree with the 2nd paragraph of their letter. Obiously I did not read carefully enough through all their obsfucations, as I THOUGHT I was purchasing the No No for the price stated at the bottom of the page: SubtotalProcessing & HandlingTotal

Review: Scam product sale and company does not care about the consumers satisfaction. Rip off! Used the product for longer than the "trial period" of 60 days, to see if could get better results as I became more familiar with using it. Didn't happen and decided the price wasn't worth it. Also thought the price was right around $200, but after my credit card was charged a 3rd time, it's apparently an over $300 item! Results were definitely was not worth this cost, so called to see about returning, even with a restock fee, since it was after 60 days, and learned "WE ONLY ACCEPT RETURNS FOR 60 DAYS". But in my paperwork, it states how you must try for at least 45 days. So there is a short 2 week period where this product apparently can be returned. I tried to get on their website to see what price is, to see if they over-charged me (since I thought this was a $200 purchase), but you have to fill in all your info and credit card to learn anything. So I have no way of knowing if I've been overcharged, and am now stuck with over $300 piece of equipment that does not work like was advertised. Consumers need to learn about this scam product. I should have known better.Desired Settlement: I would like to return this product, due to it not satisfying my needs. The product does not meet results as their advertisement states. I would like to have my credit card refunded for the cost of the product.

Business

Response:

Dear

We are in receipt of your inquiry and appreciate you

reaching out directly to us to help resolve our mutual customer’s concern. We understand the customer placed an order

online and was not able to cancel it before the order was placed. We sincerely apologize to the customer for

any inconvenience.

We work very hard to make sure that our shopper’s experience

is a good one, and we appreciate any and all feedback. As a standard operating procedure, we conduct

an extensive review and quality assurance process prior to a website going

“live.” We maintain this process on an

on-going basis to ensure that the terms and conditions, as well as payment

plans, are clearly stated for the viewer.

Our goal is to make sure that our visitors turn into well-informed

buyers.

For your convenience, and so you may have the same

experience, we are providing you with a copy of screen shots that show you the

checkout process step by step. You will

see that the total due today is disclosed and the payment terms (if applicable)

are also disclosed. Please note that

this information is provided on the same landing page as the page that the

credit card information is entered. We

do this because we want our customers to see their full financial obligation at

the time (and preferably prior to) entering the credit/debit card information

and proceeding with their order.

Once the customer has entered payment information, and has

clicked through to complete their shopping experience, the website will show

that the order has been submitted, and the customer will receive an order

confirmation email with complete details on how they can reach customer

service.

The customer’s order was delivered to her on June **, 2014,

and her 60 day Money Back Guarantee (MBG) ended on August **, 2014. The customer called in to return on September

**, 2014, and was told she was outside the MBG.

As a courtesy to the customer, we will allow her to return for a refund.

Please have the customer call us at the number below for a

return label and instructions to return.

Once we receive the package in the warehouse, we will process a refund

to the card on file.

We welcome any questions that you may have. Please have the customer contact us at ###-###-####, Monday

through Friday, between the hours of 6a to 6p (PST) for further

assistance.

Thank you,

Radiancy Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has hopefully been resolved. Radiancy said they are sending me a return shipping label and will process my refund once they receive the product back. Thank you very much for your assistance in this resolution.

Sincerely,

Review: I purchased the NO NO shaving system product from an Online company (OC Ventures) on Ebay for $208.00 dollars in October 2013. Unknown to me OC ventures ordered the product with my money from NO NO using a Discover credit card in my name, I don't own a discover card. The product was defective and we returned the product to No No in November 2013. No No refunded the money to (OC Ventures) instead of myself. NO No claims that I used a Discover credit card ending in xxxx-[redacted], but I don't have a discover card. My complaint is that No No allowed OC ventures to use my name on a discover card purchase without verifying any information. Consequently, No no is telling me that I have go to Discover card to recoup my refund from OC ventures. It should be their responsibility to get my refund. I contacted OC ventures, no response. Original Transaction Date Type Status Details Amount Oct *, 2013 Payment To OC VENTURES INC. Completed ... -$208.00 USD Related Transaction Date Type Status Details Amount Oct *, 2013 Add Funds from a Bank Account Completed Your transfer from your bank account to your PayPal account is complete.Your transfer from your bank account to your PayPal account is complete. Details $208.00 USD -------------------------------------------------------------------------------- Shopping Cart Contents Qty Item Options Price 1 Radiancy No!no! 8800 Series Hair Removal Device - Pink Shaving 295.00 [Pink] Item # [redacted] $198.00 USD Amount $198.00 USD -------------------------------------------------------------------------------- Business Contact Information Customer Service URL: [redacted] Customer Service Email: [redacted] Customer Service Phone: [redacted] -------------------------------------------------------------------------------- Order Description: Shopping Cart Item Total: $198.00 USD Sales Tax: Shipping: $10.00 USD Seller discount or charges: $0.00 USD -------------------------------------------------------------------------------- Total amount: -$208.00 USD Fee amount: $0.00 USD Net amount: -$208.00 USD Date: Oct *, 2013 Time: 14:18:25 PDT Status: Completed -------------------------------------------------------------------------------- --------------------------------------------------------------------------------...⇄ Settlement: For No No to refund my money for defective product.

Business

Response:

Dear

We are writing concerning the customer's complaint regarding his EBay order. We understand he has returned the No!No! and has not received his refund. We sincerely apologize to the customer for any inconvenience.

[redacted] purchased no!no! from an unauthorized reseller through Ebay on October *, 2013.

It is our understanding that he provided payment in the amount of $208.00. On this same date an individual from IP Address [redacted] placed an order for 1 Pink No!No! on [redacted]. The method of payment that was used was a Discover Card (card ending in [redacted] exp. date **/**) and the individual selected the three payment plan. The shipping address was [redacted]’s and the order was promptly shipped and delivered on October *, 2013, via UPS tracking number [redacted]>.

The customer called our customer service line for return instructions on November **. The unit was returned to our warehouse on November ** and the card on file was refunded for the first two payments.

Radiancy does have fraud prevention systems and processes in place, but these processes track devices, IP Addresses, names, addresses and/or methods of payment that are used on a regular basis within a certain time frame. Because the Ebay Seller used a discover and [redacted]’s shipping information, the only way that fraud prevention systems would have been triggered was if we had a history of orders under that same credit card number or [redacted]’s personal information.

Requests for compensation of any sort will need to be directed towards the seller on Ebay or through the customer’s bank.

Again, we sincerely apologize to the customer. Please have the customer contact us at [redacted], Monday through Friday, between the hours of 6a to 6p (PST) if he needs further assistance.

Thank you,

Radiancy Team

Business

Response:

Dear

We are writing concerning the customer's complaint regarding his EBay order. We understand he has returned the No!No! and has not received his refund. We sincerely apologize to the customer for any inconvenience.

Unfortunately, it appears that the customer is a victim of EBay fraud. We cannot access EBay buyer/seller information so we cannot confirm all of the details. The sale was setup on our website using a card that did not require authentication, and so the purchaser's carrier allowed the authorization and settlement. We unfortunately would have no way to know that the purchaser was an EBay seller when the order was set up, or when the customer called in to return the product. This is a term that EBay calls "drop shipping” and it is how some sellers sell a product that they do not actually have.

An indication that a seller may be selling a product that he/she does not own, and is therefore a buying risk, is stock photos. As it was an EBay order, the return should have been processed through the EBay seller. We have to refund the card that was charged when we receive a product return, and that is what has occurred.

At this point, the customer would need to pursue action with the EBay seller or by contacting EBay directly. There is, unfortunately, no way for us to prevent listings on EBay. We encourage customers who have been victims of EBay seller fraud to bring up the transaction page from their summary page and click on the "Report item" link.

Again, we sincerely apologize to the customer. Please have the customer contact us at [redacted], Monday through Friday, between the hours of 6a to 6p (PST) if he needs further assistance.

Thank you,

Radiancy Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], Although many questions weren't answered, the seller has refunded my money and I consider this matter closed. That resolution is satisfactory to me and the matter has been resolved.

Sincerely,