Radiancy, Inc.

Review: Based on misleading advertising I placed an online order with for the No No Hair removal product with No No Hair Removal. On the first page of the advertisement the product was advertised as $111 which I believed was the total price of the product. Upon, submitting the order I was directed to another page that revealed, in small print, that this was the first installment of three payments for this product. Within minutes of the order I call No No to cancel the order and gave them the reason for cancellation was misleading advertisement. The salesperson apologized and said they would cancel the order and would not charge my credit card.

To make sure that I was not charged I contacted my credit card company and they informed me that a charge was in fact charged to my credit card account. I was livid and told the credit card company that I had cancelled the order minutes after I place the order. My credit card company refunded the charge and cancelled my credit card to avoid any other unauthorized charges by the No No Hair Removal company which I believe is called "Radiant".

Since then, I have continued to be harassed and threatened with collections despite the fact that I have contacted the company and have told them exactly what I am telling you know. About a month ago I responded to a collection letter from No No and spoke to a sales person (reference # [redacted]) to address this issue once again and I was told they it would be resolved. Today, I have received another collection letter threatening me to pay $193.31 by May ** or they will pursue the following actions:

"Placement with a National Collection Agency" or they will consider "Other alternatives to recover funds due"

Anything you can do about this would be greatly appreciated. I will also file a complaint with the Consumer Complaint Agency.

Thank youDesired Settlement: Stop harassing me and stop any collection attempts including reporting derogatory information to the credit bureaus.

Business

Response:

Dear Weare in receipt of your inquiry and appreciate you reaching out directly to usto help resolve our mutual customer’s concern. Wework very hard to make sure that our shopper’s experience is a good one, and weappreciate any and all feedback. As astandard operating procedure, we conduct an extensive review and qualityassurance process prior to a website going “live.” We maintain this process in an on-going basisto ensure that the terms and conditions, as well as payment plans, are clearlystated for the viewer. Our goal is tomake sure that our visitors turn into well-informed buyers. When anorder is placed, the customer will see that the total due today is disclosedand the payment terms (if applicable) are also disclosed. Please note that this information is providedon the same landing page, as the page that the credit card information isentered. We do this because we want ourcustomers to see their full financial obligation at the time (and preferablyprior to) entering the credit/debit card information and proceeding with theirorder. Oncethe customer has entered payment information, and has clicked through to completetheir shopping experience, the website will show that the order has beensubmitted, and the customer will receive an order confirmation email withcomplete details on how they can reach customer service. Thecustomer placed his order on December *, 2014, and was given the terms andconditions, as well as the 60 day Money Back Guarantee (MBG) when he placed theorder online. The customer called our customer service linea few minutes after the order was placed to cancel the order. The agent told the customer that the orderhad not showed up in our system and that it takes 24-48 hours for the order toshow. The agent took the customersinformation and told him he would look for the order. If he was not able to find the order, hewould not call the customer back. The customeragreed and the agent did not call the customer back. Trackingindicates that the package was delivered to the customer. Additionally, the customer filed a chargebackon April * that was found in our favor. Wehave not received a return from the customer and on March **, the customer wasplaced in collections for $193.31. Wewill be happy to remove the customer from collections if he returns his no!no!or pays his debt owed. We cannot refundthe customer because he is outside of the Money Back Guarantee. Wesincerely apologize to the customer for any inconvenience. We welcome any questions that he mayhave. Please feel free to contact us at###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)for further assistance. Thankyou, [redacted]RadiancyTeam

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:The No No company has never sent me a prepaid label to return their product so how can they expect me to pay for the shipping when I cancelled the order minutes after it was ordered because of their misleading advertisement that indicated a one time charge for $111. In the company's reply they have admitted that I contacted their Customer Service to cancel the order but now say they could not find the order but yet shipped it out anyway. How convenient and confusing this statement is. Also, I do understand their statement of a "charge back" in their favor as my credit card company refunded me the initial charge of $111 and have not allowed the No No company to bill my credit card for any other unauthorized charges. I do not know what this company is trying do here. As I have stated before, if they what their product back they need to send me a prepaid label and they must stop any collections if they do not want me to proceed with a consumer complaint.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Weare writing in response to the customer’s complaint. We understand that the customer would like tobe removed from collections. Thecustomer’s package was received in our warehouse on June 1 and the customer hasbeen removed from collections. Pleasenote that we do not report to the credit bureaus. At this point, we consider the complaintclosed. Pleasefeel free to contact us at ###-###-####, Monday through Friday, betweenthe hours of 6a to 6p (PST) for further assistance. Thankyou, [redacted]Radiancy Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. However, I do believe the business owes me an apology for a situation they caused by not cancelling the order shortly after it was canceled. Then the business refused to provide a prepaid label in order for me to return their product. As a result, I provided free storage for the business and eventual had to return their product at my own expense.

Sincerely,

Review: my mother purchased this in feb.2015,it does not do what it is advertised to do so weleft everything as it was sent to her in the box and when I called them they told me to sell it on my own to get her money back.they were very rude when I explained because she has arthritis in hands it was hard for her to manage it as well.she lives on a budget so all I wanted them to do since she had left it as it was sent was just give her even a portion of the price back.I feel like they are taking advantage with something that is not any good.Desired Settlement: Just want them to refund the payments that were took from my credit card

Business

Response:

Dear Weare writing in response to the customer’s complaint. We understand that the customer placed herorder through our call center and would like to return outside of our 60 dayMoney Back Guarantee (MBG). Thecustomer placed her order on February *, 2015, and was given the terms andconditions, as well as the 60 day MBG when she placed the order. The MBG was also included in the packing slipwhen the customer received her package. For reference, I have included a sample copy of our packing slip. Underthe Guarantee, the customer has 60 days to return the unit for a refund of thepurchase price. If the customer keepsthe unit for at least 45 days of the 60 days, we will return shipping both waysand refund the product price. Thecustomer’s package was delivered to her on February *, 2015, and her MBG endedApril *, 2015. The customer called on September* to return, but at this point, she was outside of the MBG. Since the customer is outside of the MBG, weare unable to authorize a return for a refund. Wesincerely apologize to the customer for any inconvenience. We welcome any questions that she mayhave. Please feel free to contact us at###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)for further assistance. Thankyou, JulieL[redacted]RadiancyTeam

Review: I sent for their product and found I could not get it to work properly. I called and received an RMA number and was told where to send it back to in order to get my refund. I received a confirmation email they had received the product back. Now after three emails, and three phone calls I still have not received my refund. This has been going on since February.Desired Settlement: To receive my refund as I have complied with all their policies.

Business

Response:

Dear [redacted]:

We are writing in response to the customer’s complaint regarding her refund. Our records indicate that the customer’s refund was accepted by her credit card on file on March 15, 2013.

Please note that the package was delivered to the customer on February 15, 2013 and returned to us on March 14, 2013. The customer’s refund of $89.94 was processed to the card on file on March 15, 2013. The additional two payments were canceled and the customer was not charged for those.

To assist in locating the original refund, the Transaction ID is [redacted] and the Settlement Date and Time are 15-Mar-2013 22:24:19 EDT. If she has still not received the refund, please have the customer give this information to the bank in order to locate it.

Additionally, as a courtesy to the customer, we have refunded the shipping and handling the customer paid when the unit was sent to her. Please note that on July 2, the customer was refunded $14.95. It can take up to two billing cycles for the financial institution to post the refund to the customer’s account.

We sincerely apologize for the customer’s inconvenience. Please feel free to have the customer contact us at [redacted], Monday through Friday, between the hours of 6a to 6p (PST) for further assistance.

Thank You,

Radiancy Team

Consumer

Response:

[redacted]:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I stand corrected. I truly missed this in my statement. Thank you for the timely response.

Sincerely,

Review: Since March 2014 I have been trying to get service for my wife's NoNo hair remover. Every call is a run arround.

1. I sent it in for repair when I recieved it back it was crushed.

2. Sent it back again after 2 months I called and they could not find my account. After I provided all my info I was told my info did not match. What was in the computer. Also the never received my returned product. After going through more information the agent said they would send another out.

3. After a month I called again this agent could bring up my info again. Finally she said they would send another order #[redacted] customer # [redacted].

4. Another month goes by I called again. I was told I received it. I told agent that I did not. She emailed me insurance forms to fill out. I fill them out and faxed them back.

5. Another month goes by I call again and I am told I have to talk to someone in California. I asked her to transfer me. But she send she could not. I would have to keep calling back until I get California.

6. 4 calls later I get California. The agent found my fax sent. She put in another order #[redacted].

7. It arrived today and it doesn't work.

My original order number was [redacted]Desired Settlement: An apology and a new No No Hair Removal system not mailed back in an envelope.

Business

Response:

Dear

We

are writing concerning the customer's complaint regarding her no!no! unit. We understand the customer believes he

received a defective unit. We sincerely

apologize to the customer for any inconvenience.

The

customer also reached out to us on [redacted].

Because of the [redacted] complaint, a [redacted] called the customer back

on October **, 2014, to troubleshoot with the unit to make sure it was working

correctly. It was determined that the

unit was working correctly, and only needed to be reset. The customer was coached on the correct way

to use the unit.

As a

point of information, the customer’s account was put into collections on

January **, 2014. The customer paid her

debt owed on March *, 2014 and has been removed.

Again,

we sincerely apologize to the customer for any inconvenience. Please have the customer contact us at

###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)

or Saturday between the hours of 7am – 1pm (PST) for further

assistance.

Thank

you,

Radiancy

Team

Review: The No! No! company's triple return guarentee is in my experience complete falacy. I recieved my $299 Nono hair removal product from an online order. The company stated to have an easy return policy as long as the stated requirements were met i.e. timeframe to receive RMA number. I first contacted the company as I did not find the product to meet my standard as far as hair removal. It only singed the hair and left red marks on my body. I contacted the company for the return as it was within the 60 days. This was in Oct 2013. They issued me my RMA number and stated they would ship me return label so I would get my promised free return shipping. I never received the first set of labels. I then contacted appox 4 weeks later. New labels were shipped which never showed up. I then contacted the company to let them know I would return the product with my own money. The girl I spoke too told me to use a different address than that on the website as it was incorrect. The package was shipped with 15$ shipping (Dec [redacted], 2013). The package was then "returned to sender" costing me another $25 to reclaim into my custody. I called Nono about this and they stated they would send me more labels and have a manager contact me via a return calling system. I never received either of the above. I have since tried x 4 times to speak to a manager and have not been successful. I frustrated asked for my money back due to all the inaccurate information and lack of return labels and finical hassel. I have since been passed around by many employees stating I would need to wait for a manager callback. Then after about my 20th attempt I was granted the return on Jan [redacted], 2014 after talking with 3 individuals. I got a return processed email. The return never was issued to my credit card. I contacted nono agian today to have an employee tell me it was not processed properly and assured me it was now processed. I called mastercard who denied seeing a pending return. I called back nono and a guy tell me the stated return earlier in the day was not showing (continued below)

Product_Or_Service: No! No! Hair removal by Radiancy

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

He then issued a new return with tranaction numbers and said it was "done on their end" mastercard denied seeing the pending transactions. There is more than even this. At a minimum I want my $299 for the product and would like an additional $40 for my return losses. I also want this company hekld accountable for failing me on literally everything they promised from call backs to labels to returns. All the stated interactions were recorded as per their telephone syst

Business

Response:

Dear

We are writing in response to the customer’s

complaint. Due to the nature of the

complaint, the customer’s account has been reviewed.

We understand that the customer did not receive her

return labels and then was given the incorrect address to return. Additionally, we understand the customer did

not receive a supervisor call back when she requested it. These errors have been reviewed and addressed. We sincerely apologize to the customer for

any inconvenience this may have caused.

We appreciate the customer bringing this to our attention as we are

constantly reviewing our procedures to ensure the highest level of customer

service.

The customer did return the package to us and paid her

own shipping. We will be happy to refund

the customer the amount she paid to return the unit. Please have the customer call us at the

number below for the correct fax number to fax her receipts to.

The customer’s package was received in the warehouse and

a full refund was processed on February **, 2014. She was refunded for her three payments: $110.14,

$94.44 and $94.46. If the customer has

not received her refund, please have her contact us and we can give her the

settlement time and date to help the bank locate it.

Again, we sincerely apologize for the customer’s

inconvenience. Please feel free to have

the customer contact us at ###-###-####, Monday through Friday, between

the hours of 6a to 6p (PST) for further assistance.

Thank You,

Review: I ordered the No No! Hair Removal system earlier in 2013 and the product burned me. I talked to a customer service agent named [redacted] and was apologized to and informed that I needed to send the product back in it's original packaging. I followed her directions in shipping the items back and was told that being it was outside the 30 day return policy I would not receive my money back. I had already paid my account in full but agreed to their policy. Four months later, my sister in law who's name is also [redacted] received a bill for this company but she never ordered the product. The company keeps sending collection notices to her, she's been married since August with the name of [redacted] but keeps receiving my bill in my name. I never ordered their product to her address so they looked up [redacted] and sent the bill to her residence. I contacted customer service once she got the first bill and told them I paid the account. They claimed they had no record of it and even had my current address in the system. I asked them why they contacted my sister in law and they had no answer for me. The first bill had an account number that started with [redacted] and now the account number changed to [redacted].Desired Settlement: I want them to STOP contacting my sister in law and myself. This is harassment and I do not wish to buy any more products nor repay for items I SENT BACK and PAID IN FULL! This product burned my skin and left me with red rashes! Something better be done or I will be filing a lawsuit.

Business

Response:

Dear

We are writing in response to the customer’s

complaint. We understand the customer

claims to have returned the No!No! due to burns but the account was sent to

collections. Due to the complaint, the

customer’s account has been reviewed.

We understand the customer placed her order online. We work very hard to make sure that our

shopper’s experience is a good one, and we appreciate any and all

feedback. As a standard operating

procedure, we conduct an extensive review and quality assurance process prior

to a website going “live.” We maintain

this process on an on-going basis to ensure that the terms and conditions, as

well as payment plans, are clearly stated for the viewer. Our goal is to make sure that our visitors

turn into well-informed buyers.

For your convenience, and so that you may have the same

experience, we are providing you with a copy of screen shots that show you the

checkout process step by step. You will

see that the total due today is disclosed and the payment terms (if applicable)

are also disclosed. Please note that

this information is provided on the same landing page, as the page that the

credit card information is entered. We

do this because we want our customers to see their full financial obligation at

the time (and preferably prior to) entering the credit/debit card information

and proceeding with their order.

Once the customer has entered payment information, and

has clicked through to complete their shopping experience, the website will

show that the order has been submitted, and the customer will receive an order

confirmation email with complete details on how they can reach customer

service.

The full price of the customer’s order was $489.70. According to our records, the customer has

only paid $399.73 and was put in collections for the remaining $89.97. Additionally, the customer claims to have

returned her package. Unfortunately, we

do not have a record of the customer returning her unit. Please have the customer call us at the

number below with the tracking number for the return. Once we receive the tracking number and can

prove the package has been returned, we will be happy to remove the customer

from collections.

We sincerely apologize to the customer for any

inconvenience. We welcome any questions

that she may have. Please feel free to

contact us at ###-###-####, Monday through Friday, between the hours of 6a

to 6p (PST) for further assistance.

Thank you,

Radiancy Team

Review: While trying to buy the NO NO pro on the company web site I entered my CC info at the end I found out the cost was much higher than I thought and canceled the order.

Next day I find out I was charged by the company I was not given a receipt or order number but my card was charged so I called Customer service they said cant help you you order is shipped

I asked for tracking info on the order and order number they don't have it and cannot give it out after speaking to [redacted] at ex [redacted] and her supervise [redacted] I was told we have to wait till they ship it out then I receive the package call for approval to return it then pay to ship it back and then when they receive it back we will be refunded 5 to 7 business days later.Desired Settlement: I don't want this product I have been run around and I and sure that this company is illegally charging CC numbers and failing to provide valid receipts for the charges

Business

Response:

Dear Weare in receipt of your inquiry and appreciate you reaching out directly to usto help resolve our mutual customer’s concern. Wework very hard to make sure that our shopper’s experience is a good one, and weappreciate any and all feedback. As astandard operating procedure, we conduct an extensive review and qualityassurance process prior to a website going “live.” We maintain this process in an on-going basisto ensure that the terms and conditions, as well as payment plans, are clearlystated for the viewer. Our goal is tomake sure that our visitors turn into well-informed buyers. When anorder is placed, the customer will see that the total due today is disclosedand the payment terms (if applicable) are also disclosed. Please note that this information is providedon the same landing page, as the page that the credit card information isentered. We do this because we want ourcustomers to see their full financial obligation at the time (and preferablyprior to) entering the credit/debit card information and proceeding with theirorder. Oncethe customer has entered payment information, and has clicked through to completetheir shopping experience, the website will show that the order has beensubmitted, and the customer will receive an order confirmation email withcomplete details on how they can reach customer service. There is no option to cancel the order,although the customer must click to agree to each item and agree once thecredit card is entered and process the order. Thecustomer placed her order on February**, 2015, and was given the terms andconditions, as well as the 60 day Money Back Guarantee (MBG) when she placedthe order online. Under the Guarantee,the customer has 60 days to return the unit for a refund of the purchaseprice. The customer called our customerservice line on March * to cancel her order. The customer was told that theorder had shipped and we were unable to cancel, but to call us as soon as itwas received and we would give her instructions to return. OnMarch *, the customer was given instructions to return and a return label. As soon as we can see that the order isreturned to us, we will be happy to process a refund for the product. Please ask the customer to call us as soon asthe tracking number for her return, [redacted], shows activity. Wesincerely apologize to the customer for any inconvenience. We welcome any questions that she mayhave. Please feel free to contact us at###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)for further assistance. Thankyou, [redacted]RadiancyTeam

Review: Hello: I ordered No No Hair removal device from Radiancy and found no benefits after 6o days trial use. Upon my call the Sales Rep sold me No No skin deep smooth product for hair removal with the promise that if you are not satisified the Radiancy company will pay for shipping and reimburse for the full money charged on my card. However, now their supervisor told me that they can not refund the full amount? they have also recorded customer conversations without prior notice on phone and failed to produce evidence that their agent told me that return shipping is not refundable. I had a conversation with thier agent [redacted] who clearly promised to refund full amount if product will not work. Now product not only shown any result but also caused rashes and acnes on my face.Desired Settlement: Please help me to get the full Refund

Business

Response:

Dear

We understand the customer’s concern and apologize for any inconvenience. The customer has two orders with us. One order was for a No!No! Hair Remover placed on April **, and the other order was for skin care, placed on June **.

The customer called in to return the No!No! within our 60 day Money Back Guarantee (MBG) and was given a label to return. The unit was received in our warehouse on July *, 2013, and a full refund was processed. Please note that it can take up to two billing cycles for the financial institution to post the refund to the customer’s account.

Additionally, the customer also ordered the two piece skin care set from us on June **. We have reviewed the customer service call when the customer ordered the skin care. The agent did tell the customer that he would have to cover the shipping to return. As a courtesy to the customer, if he would like to return the skin care, we will refund the shipping he pays to return. Please have the customer call us at the number below for a return label. Once the product is received in the warehouse, we will process a full refund to the card on file.

We sincerely apologize to the customer for any inconvenience. Please feel free to have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistance.

Thank You,

Radiancy Team

Business

Response:

Dear

We understand the customer’s concern and apologize for any inconvenience. The customer had two orders with us. One order was for a No!No! Hair Remover placed on April **, and the other for skin care, placed on June **.

The customer’s No!No! was returned to us on July *, 2013, and he was refunded in full.

The customer also ordered the two piece skin care set from us on June **. We did send the customer a return label so he could return the product. If the customer has not yet returned this package, please ask him to keep it. As a courtesy to the customer, a full refund for this purchase was processed on July **, 2013. Please note that it can take up to two billing cycles for the financial institution to post the refund to the customer’s account.

Additionally, we understand that the customer would like compensation because he was not told that he was being recorded when he called customer service. It is possible, depending on the line the customer called in on, that he may not have heard the recording. As compensation to the customer, we have refunded him in full for his purchases.

We sincerely apologize to the customer for any inconvenience. Please feel free to have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistance.

Thank You,

Radiancy Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.

However, they already received their product and never paid me any compensation but did reimbursed me already for original charge

Sincerely,

Review: The product did not work as advertised so I called to get the needed information to return it and I was informed by [redacted] that I was not allowed to return it until it has been 45 days since it was purchased. I asked to speak to a manager and he informed me that eir manager had gone home for the day. I then emailed the customer service email address to have someone either call or email me back with no response. I had called multiple times and been hung up on or there was not a single person in the company there and I could only talk to the voice automated person. I then sent and additional email and have still not heard anything. Product_Or_Service: No!No! Hair & No!No! Skin Order_Number:[redacted] Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund I would like a refund for the full amount I paid when I purchased it. I would also like to make sure that the company has some customer service standards put into place. Everyone I had contact with within their company was either rude or unknowledgeable.

Business

Response:

Dear

We are in receipt of your inquiry and appreciate you reaching out directly to us to help resolve our mutual customer’s concern. We understand the customer called our customer service department to return her No!No! for a refund but was advised to keep the unit for 45 days.

We sincerely apologize for the customer’s experience and the customer service calls have been reviewed. During the call, the agent said that we advise our customers to use the device for at least 45 days. Under the terms of our 60 day Money Back Guarantee, we ask the customer to try the unit for at least 45 days to see results. After 45 days, we will pay for their shipping to send the product back to us. We will allow a customer to return before this, however, they must pay their return shipping. For reference, I have enclosed a copy of the packing slip showing the 60 day Money Back Guarantee. We sincerely apologize to the customer for any inconvenience this may have caused.

We appreciate the customer bringing this to our attention, as we are constantly reviewing our procedures to ensure the best possible experience for the customer. The customer called in on July 19 and was emailed a return label. If the customer does not receive this, please ask her to check her junk/spam folder. Once we receive the package in the warehouse, we will process a full refund for the customer.

We welcome any questions that you may have and sincerely apologize again to the customer. Please feel free to contact us as at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistance.

Thank you,

Radiancy Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered no!no! Hair on 8/*/2014 for my wife and she tried using the product on and off for the last two months. I called on 9/**/14 to request refund and I was told that I have to wait at least 45 days for trial for return. I got caught up with work and everyday life events and called now after 60 days and was not about to get refund for a product that does not work. I am very unhappy if I request a refund after a few weeks trial they should respect my wish and refund my money since they have a 60 day satisfaction guarantee or money back. The advertisment said that you buy one and get the next device for only $112 and that was not true either I am getting a charge for $96.24 for three months. This is misleading and unfair business practice.Desired Settlement: I would like to return product and get my money back.

Business

Response:

Dear

We

are writing concerning the customer's complaint. We understand the customer

would like to return her no!no! device, but is outside the 60 day Money Back Guarantee

(MBG). Due to the escalation, the

account has been reviewed.

The

customer’s order was delivered on August * and her MBG ended on October *. The customer had two separate orders placed online

on August *, 2014. Under the Guarantee,

the customer has 60 days to return the unit for a refund of the purchase

price. If the customer keeps the unit

for at least 45 days of the 60 days, we will refund shipping both ways and

refund the product price. The customer

called us to return on September **, and was told to keep it 10 more days and

then to call in to return. The customer

did not call in to return until October **.

At this point she was outside of the MBG.

Additionally,

the customer did not get the second unit at a discounted price because she

placed two separate orders. To receive

the discount, the customer must order two units in the same order.

At this time, we are unable to authorize a

return for the customer because she is outside her MBG. We

sincerely apologize to the customer for any inconvenience.

Please

have the customer contact us at ###-###-####, Monday through Friday,

between the hours of 6a to 6p (PST) or Saturday between the hours of 7am – 1pm

(PST) for further assistance.

.

Thank

you,

Radiancy

Team

Review: I ordered a NoNo and within an hour called back to cancel my order. I was told not enough time had elapsed for this order to even show up in the computer and to call back in a few hours. I called back in the time they told me and was told "there was no information that my order had gone through" and to check with my bank and call back within 24 hrs if my bank said it had gone through and they would cancel my order. My bank showed it HAD gone through so I called immediately to Radiance to cancel and now am told that the order is "already in the warehouse and they can't cancel it". I begged them telling them I had followed all procedures they had given me and was told "sorry".Desired Settlement: I wish for this order to be canceled immediately and a full refund! I tried to cancel immediately after ordering!

Business

Response:

Dear Revdex.com,

We have issued a credit to [redacted]'s account in the amount of $128.24. She was charged this amount on 3/**/14. We are also issuing a return label in order to allow [redacted] to return the product free of charge.

Thank you,

Radiancy

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I still have NOT received the shipping label promised to me from Radiancy, therefore therefore this matter can't resolved until I do.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Revdex.com,

We spoke to [redacted] on[redacted]. A return label was issued at that time.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Although I have received the shipping label AND RETURNED THE PRODUCT, I have NOT been refunded!! Now I'm out the money and have no product!! This company is ridiculous! Thieves!

I have been MORE than patient, so I don't how I go about getting my money back at this point???

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased 2 Nono hair removal units, one was for me and the other was for my 7year old granddaughter, who has soft dark hair on her lower back. We both tried the units and had no results. Our hair is fine and should be taken care rather easily according to the advertising. The purchases were made 1 year ago through a TV infomercial. Now I see that the units have been improved by 35%. I took the ad out from the Sunday Parade insert in the Orlando Sentinel. I wrote to Nono expressing my disappointment with their product. At the time I told them that I had not as yet written to you, providing them the opportunity to assist me in some way. My communication with them was on Tuesday, January ** via email. I have heard nothing and feel cheated.Desired Settlement: I would like to have the new 35% better unit to replace the ones that my granddaughter and I have and which do not work..

Business

Response:

Dear

We are writing concerning the customer's complaint. We understand that the customer ordered two No!No!s from HSN a year ago and would like to upgrade our newest models.

Please note that the customer placed her order through HSN, therefore, we have no account on file for her. If the customer has had her units for a year or less, we would be happy to help her with a warranty exchange if the units are not working correctly. If the customer would like a warranty exchange, please have her call us at the number below for instructions.

Additionally, we cannot exchange her unit for the newer unit; however, we would be happy to help the customer if she would like to purchase the new units through us. Again, please have her call us at the number below for pricing.

Please have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistance.

Thank you,

Review: I ordered this product for my wife for Christmas. She suffers from painful in grown hairs from time to time due to shaving and I thought this would be a great way to rid her of this problem. BOY, was I wrong. This product literally burns the hair off of your body by using an extremely thin, electrified metal bar about the thickness of 1 lb test fishing line. My wife is extremely sensitive to fumes/scents and the smell that is created during, what they call a "treatment", is exactly what you would expect burning hair to smell like. However, my issue isn't with the product itself, although they could give a better description of the "treatment". I didn't know what to expect. We weren't happy with the performance so we decided to send it back. As I was putting everything back in the box to send back to Radiancy, Inc., my doorbell rang. It was the delivery driver with another NO NO. I didn't order a second one so I logged on to my bank to see if I had been charged for two and just as I thought...I had been. This was obviously a mistake so I called immediately to get to the bottom of things. I was told by their "Customer Service Rep" that I absolutely had the right to send both of them back. However, being that we have not kept the product for the minimum of 45 days that I would have to pay for the shipping of not just the ont that I ordered, but also the one that they sent me by mistake. Obviously I took issue with this and got pretty upset with the "Customer Service Rep". She told me that there was nothing that she could do and that it was completely out of her hand and that there was no way around me having to pay for both products to be shipped back. Also, that if I didn't ship them back I would be charged the full amount ($609.90). I sent them both back at a cost of $24.98 and after about two weeks I finally got my money back...$14.95 shy of what I had paid in. Now, I'm out $39.93 just for trying a product that is "Guaranteed or your money back". So in closing, the NO NO is a NO! NO! in my book.Desired Settlement: Honestly, I would just like to be made whole. It cost me $12.49 to send each of their products back...one of which was sent to me by mistake. Plus, I paid for the one that I actually ordered in full so I received a full refund for it. However, the one that was sent to me by mistake was refunded $14.95 short of what the originally charged. For a grand total of $39.93. I just want to be made whole. That is all.

Business

Response:

Dear

We are writing concerning the customer's complaint and sincerely apologize for any inconvenience. We understand that the customer has returned his packages and would like shipping refunded.

The customer placed two orders online on December **, 2013The customer’s packages were delivered December ** and December ** and the customer called in for return instructions on December **, 2013 Under the terms of our 60 day Money Back Guarantee (MBG), the customer is not eligible for a return label until he has used the unit for at least 45 days. The customer was given the terms and conditions when he placed his order online. Additionally, this is indicated on the packing slip sent in the box when the customer received his packages. For reference, I have included a sample copy of the packing slip.

On December **, 2013 we received both packages in the warehouse. The customer was refunded $309.95 on December **, 2013 for order#[redacted] and $103.31 for order#[redacted]. Additionally, $14.95 was refunded for this same order on January **, 2014. It can take up to two billing cycles for the financial institution to post the refund to the customer’s account

As a courtesy to the customer, we will refund his return shipping. Please have the customer fax the receipt for the return shipping to us. Once we receive the receipt, we will be happy to refund his return shipping. Please ask the customer to send the receipt to the following number:

###-###-####

Attn: NoNo

Order #[redacted]

Customers Full Name

Customers address

We sincerely apologize for any inconvenience to the customer. Please have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistance.

Thank you,

Radiancy Team

Review: When I placed my initial order for the No! No! in October 2013 and was offered the No! No! Glow I was not informed that there were two different warranty periods. When I contacted the company on January [redacted], 2014 about returning the No! No! glow I was told it only had a 60 day money back warranty, and even at that I should try it longer to be able to see benefits which obviously would extend beyond the warranty date.Desired Settlement: I would like to return the product for the entire product and shipping price.

Business

Response:

Dear

We are writing concerning the customer's complaint.

We understand that the customer would like to return, but was outside of

the 60 day Money Back Guarantee (MBG). Due

to the nature of the complaint, the customer’s account has been reviewed.

The customer called our sales line on October **, 2013, to

place her order for the NoNo Pro5 and the NoNo Glo and was given the 60 day

Money Back Guarantee (MBG) during the sales call. However, the sales call was reviewed and the

MBG for the NoNo Glo was not mentioned.

We sincerely apologize to the customer for this error.

The customer’s order was delivered to her on October *,

2014, and her 60 day MBG ended on December *, 2013. Under the Guarantee, the customer has 60 days

to return the unit for a refund of the purchase price. If the customer keeps the unit for at least

45 days of the 60 days, we will return shipping both ways and refund the

product price.

As a courtesy to the customer, we will allow her to

return the NoNo Glo. Please have the

customer call us at the number below for a return label and instructions to

return. Once we receive the unit in the

warehouse, we will process her refund.

Again, we sincerely apologize to the customer for any

inconvenience. We welcome any questions

that she may have. Please feel free to

contact us at ###-###-####, Monday through Friday, between the hours of 6a

to 6p (PST) for further assistance.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and am in the process of sending back the device.

Sincerely,

Review: I purchased a No!No! on 2/*/13 from HSN. In less than a year the product completly stopped working. HSN pretty much washed their hands of the defective product, which is very disappointing. I started contacting Radiancy in 2/** to seek a replacement product. I was told by [redacted] and a [redacted] that I need only to provide the HSN Order confirmation/ship form as proof of purchase. So I tossed the bad product because shipping would have been expensive. I sent the HSN proof of purchase by fax and U.S. mail. Only to be told over and over again that it had not been received. After faxing the proof of purchase many times and mailing the same 3 times, I found out on April ** by talking with another [redacted]) that a second account with my ship to address from the HSN order form was set up and the proof of purchase was attached to that record. Now I'm told they will not honor the original [redacted] advice and ship the replacement unit. Since 4/** I've been told Radiancy that they are going to order the recording of the original call and they will call me back within 24 hours. I've received no such call -- only silence until I call again. The unit is not inexpensive. It was $249.00. Radiancy must train their operators to give different information because I've been given so many different responses -- that I cannot understand how they satisfy customers. If I had originally been there was no other way to get a replacement unit, would have returned the unit vs. tossing it. I realize that I called at the one year warranty date, but that's when it stopped working. I called the number HSN provided: ###-###-#### on these dates: 2/**/14 ([redacted]); 2/**/14; 2/**/14 ([redacted] & [redacted]); 3/**/14; 3/**/14; 4/**/14 ([redacted]) and lastly 5/*/14 ([redacted]). I faxed proof of purchase to ###-###-#### on 2/**/14; 2/**/14; 2/**/14; 3/*/14; 3/**/14; 3/**/14; 3/**/14 ([redacted] & [redacted] in SLC). I mailed the HSN proof of purchase order 3 times to: No!No! Warranty, [redacted]. I have no confidence that my calls or faxes were documented. I feel very much like I'm being given the runaround and that this company is less than reputable.Desired Settlement: I would like Radiancy to honor the original [redacted] instructions that I need only provide the HSN Order proof of purchase and replace the bad unit. I'm not asking for my money refunded. I want a unit that works and stop giving me the runaround.

Business

Response:

Dear Revdex.com,

We are writing to you in regards to Complaint ID # [redacted]. We have shipped a replacement unit to [redacted]. She should receive an email confirmation of the shipment within the next 24-48 hours.

Thank you,

Review: I ordered the no!No! shaver on a trial basis. The ad said there was a 60 day use policy, after which, if I was unsatisfied, I was free to return the item, no charge. I exceeded the 60 days. In the month that I ordered the item, I lost and replaced my credit card. Thus the number that I originally gave them could not be charged. On Friday, October **, I received a call from a collection agency. When I indicated that I wanted to check my charge account to make sure I had not already paid the charge, I asked for and got a contact number. When I called that number one day later, I was told that the number was not in service. The number given for the collection agency was [redacted], and the account number was [redacted]. Today when I called the toll free no no number, ###-###-#### to discuss this with them, I was never connected to anyone at the "no no team," but rather, an offer for $100 off any purchase. When this was offered to me a second time--again, no mention of no no as a company--I stayed on the line after which getting no response from me, the call was terminated at their end. In light of the inability to contact them either through the collection agency with no viable phone number or any live call takers at their end, I am wondering if these calls are bogus. Since I did not return the item in time and did have to get a new card, I am willing to make payment on this charge, but without firm contact information, am wondering how to proceed.

Product_Or_Service: no no shaver

Order_Number: order no [redacted] Account_Number: ; [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I am willing to make payment, but have no idea of how to contact this company.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The no!no!Pro3 that I got for a Christmas gift for my wife has never been used and I would like to return it and get my $304.90 back. My wife was not able to read up on it for awhile and at the 43 day mark, I called to return it because she was afraid to use it based on what she finnally read. I was told to ask her to use it to gain confidence and that it could not be returned until 45 days for free shipping. She got sick and was down for 6 weeks and she told me at the beginning of March the she was scared of it! I immediately called and was told that it could not be returned although it was brand new and never been used. On 3/*, [redacted] told me that the issue will be sent up to corporate for a decision. On Friday, 3/**, [redacted]eft a voice mail that she would like to talk to me to get this resolved. I called back Monday, 3/** and was told someone will get in contact by end of week. I called Thursday, 3/** and [redacted] told me it was not sent to corporate and that he would. It is 3/** and I have not heard from anyone since. A brand new item that can't be returned after 2 months makes no sense. I have never had this type of problem trying to get a return on a new item, especially a very expensive item that has never been used at a reasonable timeframe.

Product_Or_Service: no!no! Pro 3 Pink

Order_Number[redacted]Desired Settlement: DesiredSettlementID: Refund

I would like to return the item immediately and get a refund.

Business

Response:

Dear Weare writing concerning the customer's complaint. We understand the customerwould like to return the unit but he is outside of our Money Back Guarantee(MBG). Thecustomer placed his order on December *, 2014, online and was given the termsand conditions as well as the 60 day MBG when he placed the order. Under the Guarantee, the customer has 60 daysto return the unit for a refund of the purchase price. If the customer keeps the unit for at least45 days of the 60 days, we will return shipping both ways and refund theproduct price. The customer’s MBG endedon February **, 2015, and he called us to return on March **. At this point, we cannot authorize a returnfor this customer because he is outside of the MBG. Wesincerely apologize to the customer for any inconvenience. Please have the customer contact us at###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)or Saturday between the hours of 7am – 1pm (PST) for furtherassistance. Thankyou, [redacted]RadiancyTeam

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: The company will not authorize the return of never been used product.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Weare writing concerning the customer's complaint. We understand the customer would like toreturn the no!no!. Weare unable to authorize a return for this customer because he is outside of our60 day Money Back Guarantee (MBG). Thecustomer’s MBG ended on February **, 2015, and he called us to return on March**, 2015. We sincerelyapologize to the customer for any inconvenience. Please have the customer contact us at###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)or Saturday between the hours of 7am – 1pm (PST) for furtherassistance. Thankyou, [redacted]RadiancyTeam

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[The Radiancy company refuse to give me a refund on this never used product!]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On the informercial it shows the product being used and the hair coming off which is not how the product works. It also talks about a triple money back guarentee but does not say that you have to keep the product for 45days before receiving the refund until you receive the product.Desired Settlement: I would like my triple money back guarentee!

Business

Response:

Dear

We are writing concerning the customer's complaint.

We understand the customer wanted to return her unit before her 45 days. Due to the nature of the complaint, the

customer’s account has been reviewed.

The customer called our sales line on July *, 2014, to

place her order and was given the 60 day Money Back Guarantee (MBG) during the

sales call. The customer’s order was

delivered to her on July *, 2014, and her 60 day MBG will end on September *,

2014. Under the Guarantee, the customer

has 60 days to return the unit for a refund of the purchase price. If the customer keeps the unit for at least

45 days of the 60 days, we will return shipping both ways and refund the

product price.

This information was also included on the packing slip

when the customer received her package. For

reference, I have attached a sample copy.

As a courtesy to the customer, we will allow her to return

her unit for a full refund. Please have

the customer call us at the number below to request a return label. Once we receive the unit in the warehouse, we

will process a full refund, including shipping.

Please have the customer contact us at

###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)

for further assistance.

Thank you,

Review: Purchased No-No hair removal unit. Didn't work for me and returned it and after 3-4 weeks no refund as they guarantee. Called several times and I get serveral reasonsDesired Settlement: Unspecified

Business

Response:

Dear

We are writing concerning the customers complaint and we apologize for the inconvenience to the customer. We understand the customer claims to have returned the package to us using a label and is waiting for a refund.

The customer’s package was shipped on March **, and was delivered to her address on file on March **. The account has been reviewed and the customer was given our 60 day Money Back Guarantee (MBG) when she placed the order with our sales line. The agent told the customer during this call that she had 60 days to return and after 45 days would we pay for her return shipping. The agent told the customer to call us to return.

Additionally, our return policy is included on our packing slip. For reference, I have included a copy of this packing slip. Please note that we have no record of the customer calling us for return instructions and a Return Merchandise Authorization number (RMA). The first time the customer called us was on June *, because she was looking for her refund. During the customer service calls, she told the agent that she used a return label that was included in our box when she received her No!No! . However, as explained, we do not include return labels in our packages. Under the terms of our 60 day MBG, the customer is eligible to receive a return label only after 45 days and must call us to request this.

To refund the customer, we will need proof of return. If the customer has tracking showing that this was returned back to us, we would be happy to process the refund. However, we cannot refund without proof of return. Please have the customer call us at the number below to provide us with this information.

Again, we sincerely apologize for any inconvenience to the customer. Please feel free to have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistance.

Thank you,

Radiancy Team

Review: When I phoned Radiancy to complain that their product was ineffective, "Alex" promised me a 95USD partial refund if I kept the product anyway. I accepted because of the possibility of giving it away to someone else. Two weeks later, they are not answering my calls and cut off all communication. I have still not received the refund.Desired Settlement: Please refund all the money for the product, along with the shipping charges. I do not wish to keep it any more, as I no longer trust the company.

Business

Response:

Dear

We

are writing concerning the customer's complaint. We understand the customer has

not received her refund. Due to the

escalation, the account has been reviewed. The

customer called to return her no!no! on October *, 2015. The agent told the customer that if she

agreed to keep the unit, we would give her a 25% discount. This letter confirms that on October *, 2015,

the customer was refunded $98.94. It can

take up to two billing cycles for the financial institution to post the refund

to the customer’s account. For

reference, the time and date stamp for the refund is below. If the customer is unable to locate the

refund, please ask her to take this information to the bank to help them locate

it. Settlement Date and

Time: **-Oct-2015 22:21:23

EDTAdditionally,

we have no records of the customer trying to call us after the refund was

processed. We sincerely apologize to the

customer for any inconvenience. Please

have the customer contact us at ###-###-####, Monday through Friday,

between the hours of 6a to 6p (PST) or Saturday between the hours of 7am – 1pm

(PST) for further assistance. .Thank

you,Julie

L[redacted]Radiancy

Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I did check with my bank, and I received the 25% refund as originally promised, within the timelines they had given me.Some fine points: I was told there would be an email advising me of the refund; the said email was never sent, but I got spammed by the company instead. As for my later phone calls, the line kept getting cut off, which is why they have no record of my calls: I managed to speak to one person after three attempts, but got cut off when they put me on hold.Thank you for your help in getting a response.

Sincerely,