Radiancy, Inc.

Review: Purchased the No No hair removal with 100% money back guarantee after seeing commercial. They are not honoring their guarantee now. Say I can only return within 45-60 days not at the 15days. This wasn't told on the commercial or when I purchased it on the phone. After you receive product there is fine print. This is ridiculous, it's suppose to be 100% money back including all shipping. Poor product - just trying to keep hard working peoples money.Desired Settlement: Give my 100% money back now!

Business

Response:

Dear Weare writing concerning the customer's complaint. We understand the customerwanted to return the no!no! before her 45 days. Due to the nature of the complaint, thecustomer’s account has been reviewed. Thecustomer placed the order through our call center on April **, 2015. During this call, she was given the 60 dayMoney Back Guarantee (MBG) and was told about our 45 day rule when she placedthe order. The customer’s order wasdelivered to her on April **, 2015, and her 60 day MBG will end on June **,2015. Under the Guarantee, the customerhas 60 days to return the unit for a refund of the purchase price. If the customer keeps the unit for at least45 days of the 60 days, we will return shipping both ways and refund theproduct price. This was also indicatedon the packing slip when she received the order. Thecustomer called in to return on May **, 2015, and was told she could return,but she would have to pay the postage to return. We will allow the customer to return before her45 days, however, we will only refund for the purchase price. Wesincerely apologize for any inconvenience. Please have the customer contact us at ###-###-####, Monday throughFriday, between the hours of 6a to 6p (PST) for further assistance. Thankyou, [redacted]RadiancyTeam

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: In late June of 2013, I received a shipment of No No Hair Removal that I did not order. However, there was a shipment form inside with my name and address on it, along with my old AOL email address that I have not used in years (along with payment information that did not belong to me). Around the same time, I received an unrelated product in the same way. I called both companies - the representative from the other company was readily available and explained that it was a scam. Someone had products sent to one address, and used someone else's credit card. They were working out the credit card scam with the person whose card had been charged, and I did not need to take any further action. I tried repeatedly to get in touch with the No No Hair Removal company, but never got to speak to a representative. Around December 2013, I received a notice from No No Hair Removal that my account was overdue and my account would go to collections if I didn't pay. I called immediately and got a hold of a representative. I explained the situation to the representative ([redacted]) who said he did not hear of any scam but said the credit card on file had been cancelled. I told him that the card was never my account - it was someone else who was probably scammed that had their credit card cleared from the account. I wanted "my" account closed immediately. I should not have been charged for something I did not order. The representative told me I would need to send the product back (which I still have). I told him I would need a paid shipping label because I would not pay to ship something that wasn't my fault. He said he would have the shipping label sent to my address, and it could take up to 2 weeks (I believe). I never received the label, and now it is February 2014 and I received a "Final Audit Notice" saying that my account will be sent to collections or they will "Review other alternatives to recover funds due" if I don't pay by February *, 2014.Desired Settlement: I want to stop receiving these notices for payment, I want this account to be cleared, and I do not want to be contacted by collections agencies or have them try to come after my funds. This was not a product that I ordered and I should therefore not be held liable for the balance.

Business

Response:

Dear

We are writing concerning the customer's complaint.

We understand that the customer claims an order was placed but someone

else’s billing information was used and now she is in collections. Due to the nature of the complaint, the

customer’s account has been reviewed.

The customer’s order was placed online on June **,

2013. We sincerely apologize that the customer

was not sent a return label to return. We

will be happy to give the customer a label to return her unit. Once we receive the unit in the warehouse, we

will remove the customer from collections.

Please have her call us at the number below for a return label.

Again, we sincerely apologize for any inconvenience. Please have the customer contact us at

[redacted], Monday through Friday, between the hours of 6a to 6p (PST)

for further assistance.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is somewhat satisfactory to me. I called the company and was able to procure a shipping label from them. However, the matter has not yet been fully resolved as I have not received confirmation that my package was received or that I was taken out of collection status.

Sincerely,

Review: The No!No! hair removal device is advertised on TV with a 60 day guarantee.When I purchased the device, I discovered it was totally ineffective. It did not remove hair any where close to the demonstration on the commercial.When I phoned to return it, I was told they wouldn't cover postage unless I used it for at least 45 days, which would have been February **, 2015. I phone to day, which is March *, 2015 and was told the money back guarantee was only good for 60 days, which according to them would have been March *, 2015 and they will not let me return it.In addition to this, they advertised that the product could be purchased for a low price plus shipping and I later learned it was 3 times that amount. I paid $100 for this product and when I phoned to return it, I was told it would actually cost $300, because I owed 2 more payments.

Product_Or_Service: December **, 2014

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I expect a full refund. The product does not work as advertised. If they want me to return the product, then I expect them to pay postage costs.

Business

Response:

Dear Weare writing concerning the customer's complaint. We understand the customerwould like to return but he is outside of our Money Back Guarantee. Thecustomer placed his order on December **, 2014, on line and was given the termsand conditions when he placed his order. On December **, 2014, the customer called ourcustomer service department to return. The agent gave him tips and tricks for using the no!no! and the customeragreed to keep using. Thecustomer called to return on March *, 2015, but at this point, he was outsideof the Money Back Guarantee (MBG). As apoint of information, his MBG ended on March *, 2015. The customerwas given the terms and conditions, as well as the 60 day MBG when he placedthe order online. Under the Guarantee,the customer has 60 days to return the unit for a refund of the purchaseprice. If the customer keeps the unitfor at least 45 days of the 60 days, we will return shipping both ways andrefund the product price. At this point,we cannot authorize a return for this customer because he is outside of the MBG. Wesincerely apologize to the customer for any inconvenience. Please have the customer contact us at###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)or Saturday between the hours of 7am – 1pm (PST) for furtherassistance. Thankyou, [redacted]RadiancyTeam

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

First of all the product was falsely advertised and is a possible health hazard from burning. This was not disclosed until the product was shipped. It did not remove hair anyway close to the ad on TV. When I tried to return it, I was upset that they would not do it, until "I continued to try it for 45 more days. It didn't work and I felt that it was a health risk.I didn't want to get burned trying to make it work.I would have returned the product immediately, but they refused to pay return postage "unless" I used the product for 45 days. Because I missed the "deadline" by 7 days they refuse to accept the refund at all.This is just fraudulent commerce. I want a complete refund and if they want the product, which Is still in the box, then they need to cover the postage and issue a return voucher.?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This company has had ample time to remedy my complaint. I have phoned numerous times, only to experience negative attitudes and negative responses to my complaints. After all this time, after holding my money, which I could have invested, they find that they will NOW, after complaining to the Revdex.com, allow me to call them so that I can take more time to go to a mailing facility to return their product, which I tried to do back in January of this year. Even though they have my contact information they have made no attempt to resolve my complaint by contacting me.?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Weare writing concerning the customer's complaint. We understand the customerwould like to return but he is outside of our Money Back Guarantee. Thecustomer placed his order on December **, 2014, on line and was given the termsand conditions when he placed his order. On December **, 2014, the customer called ourcustomer service department to return. The agent gave him tips and tricks for using the no!no! and the customeragreed to keep using. Thecustomer called to return on March *, 2015, but at this point, he was outsideof the Money Back Guarantee (MBG). As apoint of information, his MBG ended on March *, 2015. We arehappy to give the customer instructions to return for a full refund and pay hisreturn shipping. We have contacted thecustomer and given him instructions and a return label. Wesincerely apologize to the customer for any inconvenience. Please have the customer contact us at###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)or Saturday between the hours of 7am – 1pm (PST) for furtherassistance. Thankyou, [redacted]RadiancyTeam

Review: Non-responsive to returned product of Nono. Customer service less than adiquit unresponsive to return debit card withdrawal account in the amount of $227.54Desired Settlement: the redeposit on debt card account of the amount of $227.54

Business

Response:

Dear

We are writing concerning the customer's complaint.

We understand the customer wanted to receive his refund because he

refused his package. Due to the nature

of the complaint, the customer’s account has been reviewed.

The customer called our sales line on June **, 2014, to

place his order. Due to a system error,

the package did not ship until June **, 2014 and was delivered to the customer

on July *. At this point it was refused

by the customer. The customer was

refunded $199.64 on July **, when the package was received in our

warehouse. Under our Money Back Guarantee,

the customer has 60 days to return the unit for a refund of the purchase

price. If the customer keeps the unit

for at least 45 days of the 60 days, we will return shipping both ways and

refund the product price. The customer was not refunded shipping because he

refused the package and did not keep it for 45 days. As a courtesy to the customer, on July **,

2014, he was refunded $27.90. Please allow two billing cycles for these refunds

to show up on the customer’s credit card.

As a point of information, the customer has been refunded

in full.

Please have the customer contact us at

###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)

for further assistance.

Thank you,

Radiancy Team

Review: This product burned my arms. I called the company several times in 2 years for a refund and all they want to do is replace the product. I do not want the product. I want my refund.Desired Settlement: I want a refend for the product I sent back. I do not want a replacement.

Business

Response:

Dear

We are writing concerning the customer's request for a

full refund. We understand the customer is

not happy with her No!No! and would like to return for a refund. We sincerely apologize to the customer for

any inconvenience.

We will be happy to send the customer a label and

detailed instructions to return her unit.

Please have the customer call us at the number below for this

information. Once the tracking shows

that the package is being mailed back to us, we will process the refund.

Again, we sincerely apologize for the customer's

inconvenience. Please feel free to have

the customer contact us at ###-###-####, Monday through Friday, between

the hours of 6a to 6p (PST) for further assistance.

Thank you,

Review: No no hair removal product does not work. Tried to complete a return as per the companies triple guarantee. Every time we are given the run around or mysteriously disconnected. After 6 attempted calls to customer service, we decided to contact the Revdex.com.Desired Settlement: I would like to return the product at their expense for a full refund with no cost to me. They should ship me a return shipping package so that I can return their non working junk product.

Business

Response:

Dear Revdex.com,

We are writing to you in response to Complaint ID [redacted]. In an effort to assist Ms. [redacted], we have reached out and provided return instructions for a warranty exchange. Since Ms. [redacted] purchased her product through [redacted], she is not eligible for a refund through Radiancy.

Please let us know if there is anything else we can do to assist Ms. [redacted].

Thank you,

Radiancy Customer Support

Review: I ordered a new No!No! product after seeing the ads on TV for easy hair removal on 4/**/13. My address at that time was [redacted]. The order # is [redacted]-1. I ordered the original No!No! years ago and was very impressed with it but wanted the new one since it had a special blade for facial hair as well (so I know how NoNo is supposed to work when working well). I called customer service on 10/**/13 at ###-###-####. The man I spoke with mentioned that the No No has a 2-year warranty and insisted that I just wasn't using it often enough. The product doesn't work well with either blade, for shorter or longer hair. He had me roll the No No on the counter and confirmed over the phone that it was working perfectly. I disagreed. He was very condescending to me and refused to hear that I previously had a No No that worked well so I know what it looks like when it does work. Product_Or_Service: No!No! Order_Number: [redacted]-1Desired Settlement: DesiredSettlementID: Refund I either want a full refund or a replacement unit, whichever is easier for No!No! but I didn't pay over $150 for something that flat-out doesn't work.

Business

Response:

We are writing concerning the customer's complaint regarding a reship for her no!no! device. Due to the escalation, her account has been reviewed.

Our records indicate that the customer placed her order online on April **, 2013. The customer called our customer service department on October **, 2013 and spoke to a customer service agent, who gave the customer some tips and tricks to help use the unit, as it was determined by the agent that the unit was working correctly.

However, we would be happy to help the customer with an exchange. We have reached out to the customer and given her instructions to process her warranty exchange. Once we receive her unit in the warehouse, we will reship her a new device.

We appreciate the customer bringing this situation to our attention, as we are constantly reviewing our processes to ensure the highest quality customer service.

We sincerely apologize for any inconvenience to the customer. Please feel free to have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistance.

Thank you,

Radiancy Team

Review: No-No had a 90 day money back guarantee offer. I was extremely dissatisfied with the product as it did not work. I initiated return contact with the company at the 90 day mark. The CSR was to send me an email with a return label but I never received the email. The company's business hours are such that it is difficult for me to call as I am at work. I called about a week later to have a CSR re-email me the return label so I could return the product. I mailed it out as soon as I could. I never received my refund. I received the product November 26, 2012. I contacted the no-no team via email Jan 21, 2013. They instructed me to call during business hours. The return process was a bit convoluted and had I known it would've been so difficult, I would have initiated it earlier. As it is, I initiated the return communications within the 90 day time period. The no-no team is telling me I did not return the item within the time frame of 90 days. They are refusing to refund my $269.85 for this reason which is ridiculous. This is improper business practice and immoral. This product did not work. It was returned in perfect condition. There is no reason I shouldn't get my money back.Desired Settlement: I would like my refund of $269.85.

Business

Response:

Dear

We are writing concerning the customer's refund request. We sincerely apologize to the customer for any inconvenience.

The customer placed her order online and was given the 60 day Money Back Guarantee (MBG) when she placed her order. For your convenience, and so that you may have the same experience, we are providing you with a copy of screen shots that show you the checkout process step by step. You will see that the total due today is disclosed and the payment terms (if applicable) are also disclosed. Please note that this information is provided on the same landing page, as the page that the credit card information is entered. We do this because we want our customers to see their full financial obligation at the time (and preferably prior to) entering the credit/debit card information and proceeding with their order.

The customer’s order was delivered to her on November 24, 2012 and the customer called in to return on January 23, 2013. The customer was emailed a return label at this point because she was inside her MBG. Unfortunately, it appears that the customer did not receive the label and called back on February 4. At this point, another label was sent to the customer.

The customer’s package was received in our warehouse on February 18, but the warehouse believed, in error, the customer was outside of the MBG when it was received and did not process the refund.

The customer was refunded $269.85 on June 21, 2013. Please note that it can take up to two billing cycles for the financial institution to post the refund to the customer’s account however.

Again, we sincerely apologize to the customer for any inconvenience. Please have the customer contact us at [redacted], Monday through Friday, between the hours of 6a to 6p (PST) for further assistance for further instructions so we can process her refund.

Thank you,

Radiancy Team

Review: I ordered a No No Hair Removal System online and through their confusing website ended up ordering 2. I immediately called to cancel the order and was told I would have to wait an hour to cancel the order. I emailed right away to cancel and called. The customer service rep hung up on me. I have emailed customer service 4 times for an RMA# - 12/**/13, 12/**/13, 1/**/14 and 2/**/14 - all within their 60 day return policy time frame. The order never went through on my credit card because I called my credit card company and told them not to authorize the charge.

They have now sent me to collections - I called customer service again today 4/**//14 and simply and calmly explained my problem. She said I could not return the merchandise because the 60 day time frame was over. When I asked to speak to a supervisor, the customer service rep hung up on me.Desired Settlement: I simply want an RMA# to send back the merchandise that was never billed nor wanted. They have told me that I cannot return without an RMA#. I do not want collections calls for merchandise that I have attempted to return multiple times. Please have the company call me with an RMA# so that I can return the merchandise and get off their collections list.

Business

Response:

Dear Revdex.com,

We are writing to you regarding complaint # [redacted]. We spoke to [redacted] and provided return instructions.

Thank you,

Radiancy Customer Support

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I went to order a NO!NO! Pro 5 (chrome) on 1/**/2014, I entered in my [redacted] credit card information, when I got to the last screen to confirm the transaction, I saw that the product was over $300, (could make one payment or 3 "easy payments", I quickly went back to the section were I entered my credit card and the credit card information was gone, I then "X" out of the website, as I no longer wanted this product, I never confirmed my purchase or my credit card to be billed, I then receive a package on Friday, 1/**/2014 and when I opened it, it was the NO! NO!, when I called the Co at ###-###-####, with address of [redacted], I was told by Henry that he would not authorize a free return label that I had to pay for the return for an item I never orderedDesired Settlement: and a free return shipping label

Business

Response:

Dear

We are in receipt of your inquiry and appreciate you reaching out directly to us to help resolve our mutual customer’s concern. We understand the customer placed an order online and was not able to cancel it before the order was placed. We sincerely apologize to the customer for any inconvenience.

We work very hard to make sure that our shopper’s experience is a good one, and we appreciate any and all feedback. As a standard operating procedure, we conduct an extensive review and quality assurance process prior to a website going “live.” We maintain this process on an on-going basis to ensure that the terms and conditions, as well as payment plans, are clearly stated for the viewer. Our goal is to make sure that our visitors turn into well-informed buyers.

For your convenience, and so you may have the same experience, we are providing you with a copy of screen shots that show you the checkout process step by step. You will see that the total due today is disclosed and the payment terms (if applicable) are also disclosed. Please note that this information is provided on the same landing page as the page that the credit card information is entered. We do this because we want our customers to see their full financial obligation at the time (and preferably prior to) entering the credit/debit card information and proceeding with their order.

Once the customer has entered payment information, and has clicked through to complete their shopping experience, the website will show that the order has been submitted, and the customer will receive an order confirmation email with complete details on how they can reach customer service.

The customer’s order was placed on January **, 2014, and delivered to her address on file on January **, 2014. We understand from the customer that when she called in for return instructions, she was told she would have to pay to return. As a courtesy to the customer, we will be happy to send her a return label to return her package for a full refund. Please have the customer call us at the number below for a return label.

We welcome any questions that you may have. Please have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistance.

Thank you,

Radiancy Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Review: I bought a Nono apprx 2 yrs ago it was quite awhile before I got to use it and when I did it burnt me two different times on the chin bad enough to scar. I tried getting ahold of them for several months when I finally did they said I was not intitled to a refund and to me that is ridiculous! A company should stand behind their product esp. When they claim it dont burn or cause pain and that its not a lazer. I would like to have at least half of my money back. Thank you.Desired Settlement: At least 150$

Business

Response:

We are sorry that the customer is frustrated. We do stand by our Triple Guarantee. We provide the customer with a 60 day money back guarantee that doesn't begin until the customer's order is delivered. We make the guarantee timeframe as clear as we can to the customer and stress that in order to receive a refund, the customer would need to call our customer service within that timeframe (they can call on the 60th day and up to 5 grace days after and still get a refund). The guarantee terms are discussed twice in the sales call and are also provided to the customer in writing to make sure that the customer is very aware of the policy. The customer's package was delivered in June of 2013. The customer called to request a return/refund on 07/**/15, more than two years after the guarantee expired. We make the guarantee terms as clear as possible, but the responsibility to use the product within that timeframe and contact us if dissatisfied before it expires rests with the customer. If using the product appropriately customers should not experience discomfort or injury. However, if the customer is claiming that her device has caused injury and scarring, we ask that she mail in photographs of the injury/any medical documentation that she would want reviewed for further assistance.

Review: This business advertises a 60 day money back guarantee. On March **, 2015 I received their product. After asking by email (they offer no phone number on the site) where to mail it, they supplied the address in [redacted], **. I returned it unopened in in its original packaging. I returned the product by certified mail, and was notified by [redacted] that it was delivered on March **, 2015. Despite my numerous requests for refund, they have provided numerous evasive answers and I still have received no refund as of today, April **, 2015. When I told them I was contacting the Revdex.com, they they said their accountant had refunded my charge card. This was incorrect, as I purchased through [redacted]. Once I advised them of such I have not heard from them since April **, 2015. I have the entire email thread if you need it.Thank you.

Product_Or_Service: Chrome 5 Pro

Order_Number: #[redacted]

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

Re: their order #[redacted] I would like a complete refund to my [redacted] account in the amount of 159.99

Business

Response:

Dear We areresponding to the customer’s complaint. Weunderstand that the customer is requesting a refund for a no!no! unit that shereturned.Wesincerely apologize to the customer, however, it appears that she might havepurchased a counterfeit no!no!. We donot offer payment through [redacted] and the no!no! pro5 costs $309.95. Additionally, we do not have returns sent to[redacted]. As a pointof information, our website is www.trynono.com. It appears that the customer may have orderedfrom [redacted], which is not anauthorized dealer of no!no!s.Thecustomer indicates that she has returned her unit and would like a refund. She will need to contact the company shepurchased the unit from to get her refund.Again,we sincerely apologize to the customer. Pleasehave the customer contact us at ###-###-####, Monday through Friday,between the hours of 6a to 6p (PST) or Saturday between the hours of 7am – 1pm(PST) for further assistance. ThankYou, [redacted]RadiancyTeam

Review: This is a hair removal product that clearly advertises their 60 day guarantee. But when you try to return the item, they tell you you need a code number from the company, then they don't send it to you. I wrote to their customer service department, but received only a form letter that did not address my concern. Now the 60 days has passed, because they make it so difficult. I started this process WAY before the deadline. [redacted]Desired Settlement: DesiredSettlementID: Refund

I want to return this product and get a full refund including shipping both ways as they promise in their communications online, on TV and in print.

Business

Response:

Dear

We are writing concerning the customer's complaint and

sincerely apologize for any inconvenience. We understand that the

customer was eligible for a return label, but hasn’t received it.

Her account has been reviewed. The customer emailed us on August ** for a

return label. In our response, we asked

her to call us in order to assist her. The

customer called in on August ** for instructions to return and her return label

was mailed to her on August **. Unfortunately, we have no other record of the

customer trying to contact us.

If the customer has received the mailed return label,

please have her return the unit to us using that label. However, if the customer has not received the

label, please ask her to mail the package back to us and fax the receipt to us

for return shipping. Once we receive the

receipt, we will be happy to refund her return shipping. Please ask the customer to send the label to

the following number:

Customers Full

Name

Customers

address

Once we receive the unit in the warehouse, we will

process a full refund.

We appreciate the customer bringing this situation to our

attention, as we are constantly reviewing our processes to ensure the highest

quality customer service. Please note

that even though the customer is outside of the 60 day Money Back Guarantee, we

will still honor her full return and refund.

Again, we sincerely apologize for any inconvenience to

the customer. Please have the customer

contact us at [redacted], Monday through Friday, between the hours of 6a

to 6p (PST) for further assistance.

Thank you,

Radiancy Team

Review: The tv advertised at ANY time during the 60 day trial you can return it postage paid. My wife used it for a week and did nothing what it was advertised to do. I called today to get the return postage to return it and explained it didn't do what what was advertised. The representative I spoke with was "[redacted]". She stated that in order to return the product we had to use it for 45 days which was NOT what was advertised. What was advertised was that at ANY time within the 60 days you're not satisfied we will refund your payment and even pay for the return shipping. No where in any documents or agreement I made over this telephone order was this stipulated. Now they won't give me a return label until 45 days has lapsed. This is fraudulent advertisement. I have over 36 years law enforcement and am very careful what I go into an agreement on. It's a company that now thinks the consumer will forget to call and the 60 days lapses which causes the consumer to have spent over 350 dollars for a product that does not do as advertised. Again, I ordered this product by phone NOT Internet. I want the postage paid return sent to me now to get credited on my card!Desired Settlement: I want the free postage paid return label sent to me and my credit card refunded prior to any bogus ill informed 45 day period. I would also like my comment posted on there web site so future persons of interest aren't Shang hayd like I am.

Business

Response:

Dear

We are writing concerning the customer's complaint.

We understand the customer wanted to return his no!no! Hair Remover

before his 45 day timeframe and wanted return shipping paid. Due to the nature of the complaint, the

customer’s account has been reviewed.

The customer called our sales line on August **, 2014, to

place his order and was given the 45 day timeframe and the 60 day Money Back

Guarantee (MBG) during the sales call. Under

the Guarantee, the customer has 60 days to return the unit for a refund of the

purchase price. If the customer keeps

the unit for at least 45 days of the 60 days, we will return shipping both ways

and refund the product price.

This information was also included on the packing slip

when the customer received his package. For

reference, I have attached a sample copy. The customer’s order was delivered to him on August

**, 2014, and his 60 day MBG will end on October **. As a point of information, his [redacted]

day is October *.

As a courtesy to the customer, we will allow him to return

his unit for a full refund. Please have

the customer call us at the number below to request a return label. Once we receive the unit in the warehouse, we

will process a full refund, including shipping.

Please have the customer contact us at

###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)

or Saturday between the hours of 7am – 1pm (PST) for further assistance

Thank you,

Radiancy Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased the no no in [redacted] and called on [redacted] to send it back after using it twice. I was told by [redacted] that I COULD NOT return it until after [redacted]th. I admit I did not get to call back until later by 2 weeks, after a devastating terminal diagnosis and hospital stays for my husband. I realized after speaking to the third customer services person who said that [redacted]" talked me into " keeping it longer, that it is a sales ploy to get a customer to keep it close to or the day the 60 day guarantee is up! By 60 days, it is easier to lose track of the days. When he said I had to call AFTER [redacted], I didn't track the exact 60 days.they have a recording of the call on [redacted] where I am requesting to send it back and being told I wasn't allowed to do so until after [redacted]!. My mistake was paying for it up front. I WANT MY MONEY back I wanted it back on[redacted]! I haven't used it since my call. Was my second call late, yes, but my first call to return it and being told I couldn't was not ethical I Should HAVE BEEN ABLE TO RETURN IT AT THAT TIME.. Since he told me to call back after [redacted], it was knowingly AFTER the 60 days!!! I was told last week they would listen to the call and not to call back until today. Of course, they say nothing they can do, it is too late.Desired Settlement: REFUND MY HARD EARNED MONEY

Business

Response:

Dear

We are writing concerning the customer's request for a refund and we sincerely apologize for the customer's inconvenience.

The customer’s account has been reviewed. The customer placed her order on [redacted], 2013 and her package was delivered to her on [redacted]. Under the terms of our 60 day Money Back Guarantee (MBG), the customer has 60 days from the day her unit is received to try it and return it for a refund. For reference, I have included a sample copy of a packing slip describing the MBG.

The customer called in to return on [redacted], but agreed to continue using. When the customer called in again on [redacted], she was outside the MBG, which ended on [redacted].

As a courtesy to the customer, she has been refunded in full. On [redacted], 2013, a refund for $269.85 was processed. It can take up to two billing cycles for the financial institution to post the refund to the customer’s account however. Additionally, we will be reaching out to the customer to provide her a return label and request that she does return the unit back to us.

Please feel free to have the customer contact us at[redacted], Monday through Friday, between the hours of 6a to 6p (PST) for further assistance.

Thank you,

Radiancy Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I received the product as a gift, called the company to explain to them that though the product worked for a couple of days and worked well, the battery just stopped charging. All I wanted was a replacement. I was told by the company that I could not get one without the original purchase receipt. Though I explained it was a gift and that person is no longer alive, they refused to assist me.Desired Settlement: I would like a replacement for the product.

Business

Response:

Dear We understand that the customer wasgiven the no!no! as a gift, it has stopped working and the customer would likea replacement. We are unable to locate an orderfor a no!no! based on the information given in the complaint. In order to assist the customer, we will needto know where the purchase was made, for example, the infomercial, [redacted], etc. Additionally, we will need the name, addressand phone number the order was placed under, as well as the date the order wasplaced. Please note that we are unableto assist the customer without proof of purchase. We sincerely apologize to thecustomer for any inconvenience. Please have the customer contact us at###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)or Saturday between the hours of 7am – 1pm (PST) for furtherassistance. Thankyou, [redacted]RadiancyTeam

Review: I have the original flyer for the no no pro I purchased as I found the ad in the paper or a magazine. I purchased it and found that as I am left handed, I kept hitting the controls when I tried to use it. I communicated with them by email, they suggested a way to get around this, it did not work. I called to get a refund and they were very reluctant but did credit the first payment and shipping to me to my credit card. However, the ad clearly states that they will refund my money including what I paid for the product, the shipping to me and the shipping to return the product. They did the first two but even though I wrote to them in mid April and sent a email 5/* when I did not get a reply, I have heard nothing.Desired Settlement: DesiredSettlementID: Refund

I want a refund of my shipping costs and for this to be posted on the Revdex.com website as they are not honoring the promise in their ad.

Business

Response:

Dear Weare writing concerning the customer's complaint. We understand the customerwanted to return her no!no! before her 45 days and wanted return shippingrefunded to her. We are unable torefund the customers shipping because she returned before her 45thday. Dueto the nature of the complaint, the sales call was reviewed. The customer placed the order through ourcall center on March **, 2015, and was given the 60 day Money Back Guarantee(MBG), including information about returning before the 45 days when she placedthe order. The customer’s order wasdelivered to her on March **, 2015, and her 60 day MBG ended on May **, 2015. Underthe Guarantee, the customer has 60 days to return the unit for a refund of thepurchase price. If the customer keepsthe unit for at least 45 days of the 60 days, we will return shipping both waysand refund the product price. Additionally, when the customer called customer serviceon April *, for return instructions, she was told that we would not covershipping because she was returning before 45 days. This information was also included on thepacking slip when the customer received his package. For reference, I have included a sample copyof the packing slip. Thepackage was received in our warehouse and on April **, the customer wasrefunded for the purchase price she paid. Wesincerely apologize for any inconvenience. Please have the customer contact us at ###-###-####, Monday throughFriday, between the hours of 6a to 6p (PST) for further assistance. Thankyou, [redacted]RadiancyTeam

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The ad which I still have says nothing about keeping it for at least 45 days. It just says that they will refund purchase price, shipping and handling, and pay cost to ship it back to them. during the phone conversation, I asked if I kept it for 45 days and then returned it, would it make a difference and was given an evasive answer. I also resent the fact that they never bothered to respond to the email I sent or the written note I sent. It comes down to truth in advertising and their ad does not indicate that it has to be kept for 45 days. It is not the $7.05 in return postage but the principle that they are not honoring their guarantee.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Weare writing concerning the customer's complaint. We understand the customerwanted to return her no!no! before her 45 days and wanted return shippingrefunded to her. We are unable torefund the customers shipping because she returned before her 45thday. Thecustomer was given the full 60 day Money Back Guarantee during the salescall. This was also included on herpacking slip when she received the package. Thecustomers email from May * was not responded to and we sincerely apologize forthis oversight. We appreciate the customerbringing this to our attention, as we are constantly striving for the highestlevel of customer service. Pleasehave the customer contact us at ###-###-####, Monday through Friday,between the hours of 6a to 6p (PST) for further assistance. Thankyou, [redacted]RadiancyTeam

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Again I say the written guarantee should trump what you are told in the sales call. I sent a copy to the Revdex.com and there is nothing that indicates that I have to keep it for 45 days. Also, I specifically asked when I called to return it if I should just hang on to it for 45 days, if that would make a difference. I was not given a direct answer. They should provide the transcript of the call.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: The product does not work. False advertising.Desired Settlement: Refund 118.00 charged to my card and stop sending a 206.64 balance to a collection agency.

Business

Response:

Dear Weunderstand that the customer would like to return and believes the unit doesnot work for him. Additionally, thecustomer does not want his debt owed sent to collections. Thecustomer’s package was delivered to him on January *, 2015. The customer placed his order online and wasgiven the 60 day Money Back Guarantee (MBG) when he placed the order. Under the Guarantee, the customer has 60 daysto return the unit for a refund of the purchase price. If the customer keeps the unit for at least45 days of the 60 days, we will return shipping both ways and refund theproduct price. This information was alsoincluded on the packing slip when he received his package. The customer’sMBG ended on March * and he has not contacted us regarding his order. He paid $118.26 and was placed intocollections for $206.64 on April **, 2015. On May **, 2015, the customer paid his debt owed to collections and has beenremoved. Wesincerely apologize to the customer; however, we cannot authorize a return fora refund at this point because he is outside of the MBG. Pleasehave the customer contact us at ###-###-####, Monday through Friday,between the hours of 6a to 6p (PST) or Saturday between the hours of 7am – 1pm(PST) for further assistance. ThankYou, [redacted]RadiancyTeam

Review: I ordered a nono-pro from this company and it is certainly not the easy to use item that they advertise on TV. There is a lot preparing before you actually use it and then to really remove the hair you have to buff it off. Also they show quite long hair being "shaved right off but when you read the directions it says a much shorter length hair. This is false advertising. I have tried for the 45 days and will return it for a full refund when I get the return number and label. I emailed them already but will also call. Product_Or_Service: 12/**/2013 Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund I want a full refund and instructions an what they want returned. Also the shipping label and includes postage.to return the nono-pro. It was $329.99. May not be the exact amount but very close.

Business

Response:

Dear

We are writing concerning the customer's complaint regarding her No!No!. We understand the customer has returned her unit because it was not working for her and would like a refund.

The customer called our customer service line on January ** and was given return instructions and a return label. The tracking on the customer’s return label indicates that it is in transit to us.

Please note that on January **, 2014, a total refund of $309.95 was processed. It can take up to two billing cycles for her financial institution to post the refund to her account however. At this point, we consider the complaint closed.

Please feel free to have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistance.

Thank you,

Radiancy Team

Review: this company offered me a nono, they told me I have a 60 day free trial, that they will; not charge my account until I give them authorization to do so, I gave them a called before my 60 day trial ended and told them I didn't like their product it does not work, they told me to send it back and they will cancel the membership and not charge my account and they did not keep their promise they have charge my account for 96.64 I did not have the funds when they charge my account on 8/**-2013 so that put my account to be negative and get a $38 NSF fee, I am extremely upset at this company , I tried resolving the issue before contacting Revdex.com but they told me they could not refund me my money because I passed the 60 free trial I told the representative in the customer service department that I had called and cancel and that the person that I had spoke to told me they where not going to charge me and that my membership was cancel and that I had 30 days to return the product so why they cant refund me ? she said yes we see you called but unfortunately they did not cancel your membership so we cant refund you ! I ask her if she could please give me corporate number she said she is not allowed to release that to me , this company has denied me their corporate numbers, they where not trying to work with me at all and she said they will continue to charge my account for that amount until the product it paid for this is ridiculous, this is not fair to me nor to the people they are probably ripping off ! the lady that I spoke to was [redacted] in the customer service department,and she said her supervisor was [redacted].Desired Settlement: they need to refund me the $96.64 dollars that they took out of my account and they need to pay for the overdraft fee that I got charge because I didnt have the funds in there due to their mistake my account was supposed to be cancel and never charge that is what they told me and they failed to do so ! and they need to remove me from their system I dont want nothing to do with this company ever again !

Business

Response:

Dear

We are writing concerning the customer's complaint. We understand the customer would like to return even though she is outside of her 60 day Money Back Guarantee (MBG).

The original sales call was reviewed. The customer agreed to the 30 day trial. The agent explained to the customer that she would only be charged shipping and handling to receive the unit and had 30 days to try the unit before she would be charged her first payment of $96.64, 30 days from the day she received it, followed by 2 more payments of $96.65 every 30 days. She was told that if she wanted to return the unit before she was charged, she must call us before the 30 days are over.

Additionally, the agent told the customer about our 60 day MBG. Under the Guarantee, the customer has 60 days to return the unit for a refund of her purchase price, minus shipping and handling.

The customer placed her order on May ** and our records indicate that she received her package on June 1. The customer’s MBG ended on August * and we have no record of the customer calling in to return until she spoke to customer service on August **.

As a courtesy to the customer, we will be happy to send her a return label so she can return her unit. Please have the customer call us at the number below to request a return label. Once we receive the unit in the warehouse, we will process a full refund, including shipping. However, we will not refund her overdraft fees.

We sincerely apologize for any inconvenience. Please have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistance.

Thank you,

Radiancy Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I called the number listed above , and I spoke with [redacted] extension [redacted], he stated he is in the NONO customer service department, first I want to say he was very rude,and told me they will not refund me because I passed the 60 day mark, which I did call before the 60 day mark, and I was told when I notified them when they charged my account that the representative never imputed my call, I gave them a call before the 60 day trial was over and told them that I did not like their product it does not work and they need to cancel my membership they told me they would not charge anything to my account which they lied and charged it anyways I was never told that they where going to charge me $96.64 that is a lie ! this was never explain to me, they never told me neither that they where going to charge me the full amount in payments!, I spoke with the representative [redacted] and told him all of them I even read him the reponse from the company he said "ok we will send you the return address label," then he hung up on me ! this company is lying and I dont feel the representative put in the system to send the return label to me iam completely shocked that he hung up on me and was rude! they are telling the Revdex.com that they will refund me but the representatives are telling me they are not ! I need my full refund I dont even care anymore about the overdraft fees even tho they need to refund me for those as well because it is their fault not mine I called in advance and they had no right to charge my account I just want to be 100% done with this company they are liars and tell people whatever they want to hear so they can get you set up and take away you money through your account it is very horrible to experience something like this ! I imagine how many people they have done this too no one should by this product nor do any type of business with this company ! and what they are saying is not true ! they did not tell me any of that ! and I dont appreciate them lying and being disrespectful and hanging up on me ! I dont feel that this company is going to refund me the money I feel after a complaint has been made to the Revdex.com a supervisor or someone from this horrible company should contact me not tell yall for me to contact them that shows alot of them and how they take complaints! I need the CEO or a Supervisor to contact me and handle my account cuz I tried calling this company and all I got was hung up on I don't appreciate it and I would like a call from the CEO or a manager something!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear

We are writing concerning the customer's complaint. The customer’s account has been reviewed, along with the phone call referenced in her rejection complaint. This call will be brought to the agent’s attention and he will be coached as needed. We appreciate the customer bringing this situation to our attention, as we are continuously working to improve our customer service. We sincerely apologize to the customer for this experience.

We tried to reach out to the customer on September *, but were not able to reach her by phone and were not able to access her voicemail. The customer was mailed a return label on August **. As of today, the label did not show tracking. If the customer has not received this label, please ask her to pay to return the unit to us and we will refund any shipping and handling she pays.

In order to refund the shipping, we will need a copy of the original receipt showing that it was sent back to Greensboro, GA. Please have the customer fax the receipt to us. Once we receive the receipt, we will be happy to refund her return shipping, as well as the price of the no!no!. Please ask the customer to send the receipt to the following number:

Customers Full Name

Customers address

Again, we sincerely apologize for any inconvenience to the customer. Please have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistance.

Thank you,

Radiancy Team