Radiancy, Inc.

Review: I received NoNo Hair product from this company for a 60 days trial. The product didn't work and I tried to return it within the trial period. When I called them to return it, their customer service agent told me to continue using it and gave me another 30 days to try. The product still didn't work and gave us burns on our face every time we used it. I just tried to return it and now they are telling me that they pulled up the old call and listened to it and their agent never gave me extended 30 days. They will not take the product back and will not refund $289.80 that they charged for this product.Desired Settlement: We just want our money back and we will ship the product back to them. We will not cover any shipping charges.

Business

Response:

Dear

We understand that the customer would like to return his

No!No! because he is not seeing results.

We also understand that the customer believes that his 60 day Money Back

Guarantee (MBG) was extended an extra 30 days.

We pulled the customer service call when the customer

called in to return the unit due to no results, and the agent educated the

customer on how to use the unit.

However, the agent did not indicate during the call that the customer’s

MBG would be extended by 30 days. We

sincerely apologize to the customer for any confusion this may have caused.

As a courtesy to the customer, we will allow him to

return. Please have the customer call us

at the number below to request a return label.

Once we receive the unit in the warehouse, we will process a full refund

to his card on file.

Again, we sincerely apologize for the customer’s

inconvenience. Please feel free to have

the customer contact us at ###-###-####, Monday through Friday, between

the hours of 6a to 6p (PST) for further assistance.

Thank You,

Radiancy Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The package has been sent back today. I will inform once the refund has been processed and received.

Sincerely,

Review: I revived my no no and tried it ,it burnt my face and didn't remove any hair it just scratched my legs, I called the company and told them I wanted to return it,I was told then that Id get a return shipping label in a few days, I never got one,I called back on July *rd and was again told it was sent out,I then called on July ** and was told by a man named [redacted] he would send it out right away and to call back if I didn't get it in 7 days, today is July **th and I still never got it,so I called back and was told ,I have to wait 45 days to return it or I had to pay to send it back,I informed him I wasn't waiting 45 days and that I was recording our conversation , I asked several times if a return shipping label was ever sent to me,he finally said no,and I lost my temper and told him I was going to the Canadian better business burrow, they directed me to you,I asked the day I placed my order what the total price would be,I was told 260, by the time I got it it cost me over 360 , as far as I a concerned this is fraud, I want my money all of it back, and I am not waiting 45 or 60 days ,because I know what they will do,they will say I waited to long so I cant get my money back, .I hope that you can fix this and get me my money back,I am sending this to you and I am also keeping a hard copy for my records as well,Desired Settlement: I want my money aback that includes my shipping charges , my face is still sore ever since I tried the no no on it, and its taking a long time to fully heal I am a diabetic .

Business

Response:

Dear

We are writing concerning the customer's complaint and sincerely apologize for any inconvenience. We understand that the customer was eligible for a return label, but hasn’t received it.

Her account has been reviewed. The customer called in to return on July *, 2013 and according to our notes, a return label was sent to her on July *. The customer called in again on July ** and a return label was sent to her again on July **. The customer called in a final time on July ** and was told she had to keep the product for 45 days. We sincerely apologize for this error as it appears that the customer service agent did not read the notes in the customer’s account when he asked her to keep the unit for 45 days.

If the customer has received any of the return labels, please have her return the unit to us using one of those labels. However, if the customer has not received any of the labels, please ask her to mail the package back to us and fax the receipt to us for return shipping. Once we receive the receipt, we will be happy to refund her return shipping. Please ask the customer to send the label to the following number:

###-###-####

Attn: NoNo

Order #[redacted]

Customers Full Name

Customers address

Once we received the unit in the warehouse, we will process a full refund.

Additionally, the original sales call was reviewed. The customer agreed to pay in one payment and was told she would be charge $310.33. Please note that this price was quoted in US dollars, so the price the customer was charged on her card included whatever the exchange rate was for that day. We apologize if this was not clear at the time of the call.

We appreciate the customer bringing this situation to our attention, as we are constantly reviewing our processes to ensure the highest quality customer service.

Again, we sincerely apologize for any inconvenience to the customer. Please have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistance.

Thank you,

Radiancy Team

Business

Response:

Dear

We are writing concerning the customer's complaint and sincerely apologize for any inconvenience. We understand that the customer was eligible for a return label, but hasn’t received it.

Her account has been reviewed. The customer called in to return on July *, 2013 and according to our notes, a return label was sent to her on July 8. The customer called in again on July ** and a return label was sent to her again on July **. The customer called in a final time on July ** and was told she had to keep the product for 45 days. We sincerely apologize for this error as it appears that the customer service agent did not read the notes in the customer’s account when he asked her to keep the unit for 45 days.

If the customer has received any of the return labels, please have her return the unit to us using one of those labels. However, if the customer has not received any of the labels, please ask her to mail the package back to us and fax the receipt to us for return shipping. Once we receive the receipt, we will be happy to refund her return shipping. Please ask the customer to send the label to the following number:

###-###-####

Attn: NoNo

Order #[redacted]

Customers Full Name

Customers address

Once we received the unit in the warehouse, we will process a full refund.

Additionally, the original sales call was reviewed. The customer agreed to pay in one payment and was told she would be charge $310.33. Please note that this price was quoted in US dollars, so the price that the customer was charged on her card included whatever the exchange rate was for that day. We apologize if this was not clear at the time of the call.

We appreciate the customer bringing this situation to our attention, as we are constantly reviewing our processes to ensure the highest quality customer service.

Again, we sincerely apologize for any inconvenience to the customer. Please have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistance.

Thank you,

Radiancy Team

Consumer

Response:

I recived a label on Monday August ** ,and I sent the package on the same day I had to pay interest on my credit card of 10.00 on top of the cost of the product, the my chin is still sore and the skin is very dry,something I never had before, and its still tender in the area ,I dont want my complant closed yet,not until I have revived the credit on my credit card,

I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I went online to trynono.com. I ordered twice with a debit card. They sent me the thank you, heres your order no.Dear [redacted], Thank you for ordering from TryNoNo.Com! Your order will appear on your credit card statement as “NoNo By Radiancy” Here are the details of your order: Your Order Number Is : [redacted] Your Order Was Placed: ** Jul 2013 09:12:54 I did not have to according to their ad pay the first 89.00 for 60 days. Bill To Ship To ------- ------- Name : [redacted] Name : [redacted] Address : [redacted] : [redacted] Address 2 : Address 2 : City : [redacted] City : [redacted] State : ** State : ** Zip : [redacted] Zip : [redacted] Country : United States Country : United States Phone : [redacted] Email : [redacted] Thank You, no! no! Hair Customer Support [redacted] ###-###-#### this is a copy of their e-mail. I do not believe it is the Beauty Company found in the search however. I have contacted them three times now about when I check the order status on their website rynono.com and it says no order found, how can that be when they sent me a e-mail.Desired Settlement: I want them to find the order and send it right away. They have not once replied to my complaints. They are not doing what thy said. I can't afford to purchase their product any where else

Business

Response:

Dear

We are writing concerning the customer's complaint regarding an order she placed through our website, www.trynono.com. We have reviewed the customer’s complaint. The customer does not have an order with us because her card was declined each time she placed the order.

We have reviewed the customer’s card in our merchant site. The customer attempted to order several times through our website since 2012 and the card has showed as declined or a general error when she placed an order.

In order to assist the customer, we ask that she contact us at the number below.

Please feel free to have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistance.

Thank you,

Radiancy Team

Business

Response:

Dear

We are writing concerning the customer's complaint and rejection regarding an order she placed through our website, www.trynono.com. We have reviewed the customer’s rejection. The customer does not have an order with us because her card was declined each time she placed the order.

We have reviewed the customer’s card in our merchant site. The customer attempted to order several times through our website since 2012 and the card has showed as declined or a general error when she placed an order. The customer may have received an email confirming she placed an order, but the card was rejected and the order was not transferred to our system to ship. If the order had shipped, the customer would have received an email with the tracking information for the order.

In order to assist the customer, we ask that she contact us at the phone number below.

Please feel free to have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistance.

Thank you,

Radiancy Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The website that I purchased this product on was confusing and did not make it clear that the unit cost would be $300+ that I was locked into after I confirmed the order. This company in my opinion is very dishonest and I do not want them to take another penny of my money. I want them to accept this product back, almost completely not used, and refund ALL my money immediatelyDesired Settlement: I want this product accepted back, ALL my money refunded, and any negative credit reporting reversed immediately.

Business

Response:

Dear Weare in receipt of your inquiry and appreciate you reaching out directly to usto help resolve our mutual customer’s concern. Wework very hard to make sure that our shopper’s experience is a good one, and weappreciate any and all feedback. As astandard operating procedure, we conduct an extensive review and qualityassurance process prior to a website going “live.” We maintain this process in an on-going basisto ensure that the terms and conditions, as well as payment plans, are clearlystated for the viewer. Our goal is tomake sure that our visitors turn into well-informed buyers. When anorder is placed, the customer will see that the total due today is disclosedand the payment terms (if applicable) are also disclosed. Please note that this information is providedon the same landing page, as the page that the credit card information isentered (please see attached screen shot). We do this because we want our customers to see their full financialobligation at the time (and preferably prior to) entering the credit/debit cardinformation and proceeding with their order. Oncethe customer has entered payment information, and has clicked through to completetheir shopping experience, the website will show that the order has beensubmitted, and the customer will receive an order confirmation email withcomplete details on how they can reach customer service. Thecustomer placed her order on May **, 2015, and was given the terms andconditions, as well as the 60 day Money Back Guarantee (MBG) when she placedthe order online. Under the Guarantee,the customer has 60 days to return the unit for a refund of the purchaseprice. If the customer keeps the unitfor at least 45 days of the 60 days, we will return shipping both ways andrefund the product price. The customer’spackage was delivered to her on May **, 2015, and her MBG ends on July **, 2015. The customer has not contacted us about her order. Wesincerely apologize to the customer for any inconvenience. We welcome any questions that she mayhave. Please feel free to contact us at###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)for further assistance. Thankyou, [redacted]RadiancyTeam

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. I have called the business and been issued a return merchandise #. If this works out I'll be satisfied.

Sincerely,

Review: I purchased the [redacted] for men and thought I was paying Total - $104.90 as it reads in their website after shipping and handling. I just received my third bill for the product and I have now paid $331.78. The only reason this was brought to my attention was because I just received my American Express bill and the third charge was . There. I then went back and noticed that I have been charged for three consecutive months. When I called the company to ask about returing the product they told me "NO" that they have a 60 day guarantee and a 5 day grace period and I am 10 days over that. They are not willing to help at all and I would like you to know that they are MISLEADING people into buying a product for much more than people think. This is terrible!

All I want to do is return the product that has only been used 3 times because of the excessive cost!Desired Settlement: I would just like to send the product back and have them credit my American Express!

Business

Response:

Dear

We are in receipt of your inquiry and appreciate you

reaching out directly to us to help resolve our mutual customer’s concern.

We work very hard to make sure that our shopper’s

experience is a good one, and we appreciate any and all feedback. As a standard operating procedure, we conduct

an extensive review and quality assurance process prior to a website going “live.” We maintain this process in an on-going basis

to ensure that the terms and conditions, as well as payment plans, are clearly

stated for the viewer. Our goal is to

make sure that our visitors turn into well-informed buyers.

For your convenience, and so that you may have the same experience,

we are providing you with a copy of screen shots that show you the checkout

process step by step. You will see that

the total due today is disclosed and the payment terms (if applicable) are also

disclosed. Please note that this

information is provided on the same landing page, as the page that the credit

card information is entered. We do this

because we want our customers to see their full financial obligation at the

time (and preferably prior to) entering the credit/debit card information and

proceeding with their order.

Once the customer has entered payment information, and

has clicked through to complete their shopping experience, the website will

show that the order has been submitted, and the customer will receive an order

confirmation email with complete details on how they can reach customer

service.

Additionally, the 60 day Money Back Guarantee (MBG),

including the 45 day guarantee, is also included on the website, as well as the

packing slip the customer received with his order. For reference, I have included a sample copy

of the packing slip.

The customer’s package was delivered on [redacted] 2014

and the MBG ended on March **. According

to our records, the customer called in to return on March **, which was outside

the MBG.

At this time, as a courtesy to the customer, we will

allow him to return his unit for a refund.

Please ask the customer to call us at the number below for a return

label and Return Authorization Number.

We will be happy to refund the customer, once the unit is received in

our warehouse.

We sincerely apologize to the customer for any

inconvenience. We welcome any questions

that he may have. Please feel free to

contact us at ###-###-####, Monday through Friday, between the hours of 6a

to 6p (PST) for further assistance.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I bought the NoNo in 2012 and had good service from it. It is a well needed equipment that is used on almost a daily basis by more than one member of the family. I paid a very high monthly payment of $39.99 and on October **, 2015 it shot out a black rubber ring and won't work. I contacted the customer service for NoNo on October **,2015 and they admitted that they have discovered that the rubber ring is not good and they do not use it anymore in their new devices, seeing that it is the cause of the equipment having a short life.

Customer Service told me I would have to get a new one and make a first payment of $80 and then $60 per month. This type of payment does not exist in my budget. I asked them to make a more reasonable payment and was blatantly refused. I need a plan of the most $40 per month which starts with the first payment.

I paid almost $300 for the one has gone bad. All because they didnt use the right material in their product, they offer to take $30 off but that is not going to make them ship it to me.Desired Settlement: I need a payment plan for a new NoNo which is at the most $40 per month, starting with the first payment.

Business

Response:

Dear

We

are writing concerning the customer's complaint. We understand the rubber band

has slipped off the no!no! and the customer would like a warranty exchange

because the unit does not work. As a

courtesy, we will be happy to send the customer a one-time warranty exchange,

even though her warranty ended in 2013.

We have attempted to contact the customer and have not been able to

reach her. Please have this customer

contact us at the number below. We would like to discuss the warranty exchange

process with her.Additionally,

the customer indicated in her complaint that her no!no! was used on a daily

basis by more than one member of her family.

We are very happy to hear that the customer likes the no!no! and would

appreciate it if the customer would email us a testimonial regarding this. Please ask the customer to send the

testimonial to [redacted] and please ask her to also include a statement

saying that she authorizes us to use her email as a testimonial.Please

have the customer contact us at ###-###-####, Monday through Friday,

between the hours of 6a to 6p (PST) or Saturday between the hours of 7am – 1pm

(PST) for further assistance. Thank

you,Julie

L[redacted]Radiancy

Team

Review: Have contacted (email) several times and they have NEVER responded to my email question. I have asked them at least (3) Three times by email - how to order a replacement head for the no no Shaver. I have NEVER received the courtesy of a reply. I made my purchase originally online with credit card fully paid - no installment plan. Shaver was received in June 2013 and I am using it. I read on line a complaint from another customer that the element in one of her shaver heads was broken and she needed a replacement. I wrote to them to see how I could order a replacement head in case mine also broke - I was afraid if it did break I would have to wait a long time for a replacement and be unable to use my shaver. No reply at all, not even a automatic reply saying they received my message, and it did not bounce back, so I know the address is correct and it's the same address they have listed on line. So I know they received my emails - all of them. This is very poor Customer ServiceDesired Settlement: Answer the question regarding purchase of replacement head for shaver. How and cost!

Business

Response:

Dear

We are writing concerning the customer's complaint regarding new tips for her no!no! device. Due to the escalation, her account has been reviewed.

Our records indicate that the customer placed her order online on May **, 2013. The customer called our customer service department on May **, 2013, and spoke to a customer service agent to check the status of her order, which was delivered to her on June *, 2013. Unfortunately, we do not have any record of the customer emailing us regarding new tips. We sincerely apologize for any inconvenience this may have caused.

As a courtesy to the customer, we have sent her a Neova Bundle Companion Pack, which includes our Neova Silc Sheer skin care, two buffers, two large tips and two small tips.

We appreciate the customer bringing this situation to our attention, as we are constantly reviewing our processes to ensure the highest quality customer service. If the customer would like to purchase anything else in the future, please have her contact us directly at the number below. Our customer service agents would be happy to help her.

Again, we sincerely apologize for any inconvenience to the customer. Please feel free to have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistance.

Thank you,

Radiancy Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

However I will retain all this information until I actually receive what they say they are sending. Once burned twice shy, which I'm sure you have heard before.

Thank you Revdex.com for the courteous and speedy handling of my complaint.

Sincerely,

Review: I returned my Nono. I am owed $6.85 per ad

Product_Or_Service: Nono Pro5Desired Settlement: DesiredSettlementID: Refund

$6.85 refund requested.

Business

Response:

Dear Revdex.com,

We are writing to respond to this customer complaint. [redacted] has been issued a refund for $6.85 to her credit card on file.

Please let us know if there is anything else we can assist [redacted] with.

Thank you,

Review: I went to the website after recieving an ad in the mail on 7/**/2013. I was in the process of ordering the NoNo for 104.00 when I realized that it was part of a payment plan totaling 286.00. After inputting my card number I realized this and cleared the form before pushing accept. It didn't matter. As soon as the form was filled they processed it without my confirmation. I called them at 9:08 est after seeing the charge on my bank account about an hour afterward and was told that customer service was closed by a customer service representative. I called the next morning as instructed at 9:40est and asked to speak with a supervisor and was put on with [redacted] Ext/ID # [redacted]. He explained to me that I will have to wait one week to receive the product then return it and when they receive it they will begin the process of the credit. This makes no sense to me to waste time and resources when it will take five minutes to refund. I have been reading that this is a common complaint with returns and find it unacceptable. I can't see any way that the product has left the warehouse since the night before. All I want is to get my money back and not have to worry about returning a product that frankly I didn't even purchase.Desired Settlement: A little bit of honesty and my money back.

Business

Response:

Dear

We are in receipt of your inquiry and appreciate you reaching out directly to us to help resolve our mutual customer’s concern. We sincerely apologize to the customer for any inconvenience.

The customer’s order was placed online on July **, 2013. We work very hard to make sure that our shopper’s experience is a good one, and we appreciate any and all feedback. As a standard operating procedure, we conduct an extensive review and quality assurance process prior to a website going “live.” We maintain this process on an on-going basis to ensure that the terms and conditions, as well as payment plans, are clearly stated for the viewer. Our goal is to make sure that our visitors turn into well-informed buyers.

For your convenience, and so that you may have the same experience, we are providing you with a copy of screen shots that show you the checkout process step by step. You will see that the total due today is disclosed and the payment terms (if applicable) are also disclosed. Please note that this information is provided on the same landing page, as the page that the credit card information is entered. We do this because we want our customers to see their full financial obligation at the time (and preferably prior to) entering the credit/debit card information and proceeding with their order.

Once the customer has entered payment information, and has clicked through to complete their shopping experience, the website will show that the order has been submitted, and the customer will receive an order confirmation email with complete details on how they can reach customer service.

We reached out to the customer on July **, and a return label was emailed to the customer. If the customer does not receive this label, please have him check his junk/spam folder. Once we receive the customer’s package in the warehouse, we will be happy to process a refund for his package.

Again, we sincerely apologize for any inconvenience to the customer. Please have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistance.

Thank you,

Radiancy Team

Review: The product does not work as advertised. The first device I received could not keep the charges; I had to plug it to be able to use the no-no. Called and had it replaced. The second one I received worked for approximately one month but after that, the laser would stay under tension and would not stop when the device is not on your skin. It would constantly leave burn lines all over my face and body. I finally got fed up with the product and put it away under my sink, I pulled it out again recently giving it another chance and as it did before it burned me. I feel ripped off; the product never did what it was advertised to do. I want my money back.Desired Settlement: I want my money back

Business

Response:

Dear

We

are writing concerning the customer's complaint. We understand the customer

would like to return her no!no! device, but is outside the 60 day Money Back Guarantee

(MBG). Due to the escalation, the

account has been reviewed.

The

customer placed the order on October *, 2011.

Under the Guarantee, the customer has 60 days to return the unit for a

refund of the purchase price. If the

customer keeps the unit for at least 45 days of the 60 days, we will refund shipping

both ways and refund the product price. The

customer called us to say that her unit was not working on two different

occasions. Because of this, she was

shipped a new unit in October 2012 and January 2013.

As a

courtesy to the customer, we will allow her to return at this time. Please have the customer call us at the

number below for instructions; however, she will have to pay her return

shipping. Once we receive the unit in

the warehouse, we will process a full refund.

We

sincerely apologize to the customer for any inconvenience. Please have the customer contact us at

###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)

or Saturday between the hours of 7am – 1pm (PST) for further

assistance.

Thank

you,

Radiancy

Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I called to order the NONO Pro on Saturday. I found out it WAS NOT what I thought it cost, so I told their service person I DID NOT WANT the order. They continued to charge and take the money out of my banking account. After I told them I DID NOT want the item. Now they told me it was to late to give me back my money. I have to wait till I get the item, and then I have to call before I send it back. Then I have to call them before I send it back, and then they would try to get me a refund. I told them I didn't want it I just want my money put back in my account. They said that it was ready to ship, so there is nothing they could do about it.I wanted to let someone know encase they are doing this to other people too. It makes it hard to trust anyone.Thank you[redacted]Desired Settlement: I would like the money put back into my account, and not taken out again.

Business

Response:

Dear

We understand the customer’s concern and apologize for any inconvenience. The customer placed her order online on February *, 2014, but says she was not aware of the final price. Please note that the customer was given the full payment schedule online when she placed her order.

The customer called our customer service line on February ** to cancel. At this point, the order was already in our warehouse and we were unable to cancel. The customer was asked to call us as soon as she received it and we would give her instructions to return the package. For reference, the customer’s tracking number for her package is [redacted]. The customer can track her package by going to [redacted].

The customer called our customer service department on February ** and was mailed a return label so she can return that package as soon as she receives it. Once we receive the customer’s package in the warehouse, we will process her refund. The warehouse will not accept refused or return to sender packages.

Please feel free to have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistance.

Thank You,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because I am still waiting on the return label from the company. I WAS NOT aware of the full price, and when I did talk to the person taking the order, and he told me it was going to be 3 payments. I told him I DID NOT want the item, and not to process it. He did anyways, and to me when you are told NO I DON"T WANT IT. You don't become rude, and place the order anyways. I will return the product as soon as I get the label.

Thank you

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear

We are writing in response to the customer’s complaint that she did not receive her label to return her package. We sincerely apologize to the customer for any inconvenience.

The customer was sent a return label by mail on February **, 2014. The customer called our customer service line on February **, because she had not received her label. We tried to contact the customer on February **. We were unable to reach her, and a second label was mailed to her. If the customer does not receive this label, please have her mail the package back to us and send us the receipt for return shipping and we will refund. Please have the customer fax her receipt to: [redacted], Attn: NoNo. To ensure that the refund is processed, please ask the customer to also include her order #[redacted], full name and address on file.

As a courtesy to the customer, her next payment has been pushed back to March **.

Please feel free to have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistance.

Thank You,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: They advertised 100% RISK FREE 60-day trial " If you don't LOVE your Kyrobak, simply return it within 60 days and we will refund all your money PLUS pay the return postage." I ordered a Kyrobak on 2/**/15 They deducted $119.92 from my [redacted] card on 2/**/15 and $99.97 on 4/*/15. I returned the unit per there instructions with [redacted] for $18.66.So it is apparent to me that they owe me $119.92 + $99.97 + $18.66 total of $238.55. I have called them two times about this matter and they just give me the run around. I am still waiting for my refund.Desired Settlement: I want my money back!!!

Business

Response:

Dear Weare writing concerning the customer's complaint. We understand the customerwanted to return the Kyrobak before his 45 days and wanted return shippingpaid. We are unable to refund thecustomers shipping because he returned before his [redacted] day. Thecustomer placed the order online on February **, 2015, and was given the 60 dayMoney Back Guarantee (MBG) when he placed the order. The customer’s order was delivered to him on March*, 2015, and his 60 day MBG ended on May *, 2015. Under the Guarantee, the customer has 60 daysto return the unit for a refund of the purchase price. If the customer keeps the unit for at least45 days of the 60 days, we will return shipping both ways and refund theproduct price. Thisinformation was included on the website by clicking on the banner that reads “TryKyrobak 100% Risk-Free”. For reference,I have attached a screen shot of this. Additionally, this information was also included on the packing slipwhen the customer received his package. I have also included a sample copy of the packing slip. Thecustomer called in to return on April **, 2015, and the package was received inour warehouse on April **, 2015. As apoint of information, the customer has been refunded for the purchase price hepaid. Wesincerely apologize for any inconvenience. Please have the customer contact us at ###-###-####, Monday throughFriday, between the hours of 6a to 6p (PST) for further assistance. Thankyou, [redacted]RadiancyTeam

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

There statement that they refunded my purchase is not true. As I said in my complaint they charged my [redacted] card $119.92 on 2/**/15 and $99.97 on 4/*/15 which is $219.89. On 4/*/15 they put $199.94 back on my card so they owe me at least $19.95 and I think they should pay my return shipping of $18.66 the nonsense about using there device for a few more days was not going to help my back at all.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Their Return Policy & Procedures stated to obtain an RMA (return authorization) contact Customer Service Department at ###-###-#### which I did on April **,2015 and the person I spoke to said I should put an R in front of my order number and return the product which is just what I did. As I stated before they owe me the $19.95 additional they had charged me plus since I returned the product like they told me so the owe me my return shipping of $18.66.[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Weare writing concerning the customer's complaint. We understand the customerwanted to return the Kyrobak before his 45 days and wanted return shippingpaid. We are unable to refund thecustomers shipping because he returned before his [redacted] day. Thecustomer placed the order online on February **, 2015, and was given the 60 dayMoney Back Guarantee (MBG) when he placed the order. The customer’s order was delivered to him on March*, 2015, and his 60 day MBG ended on May *, 2015. Under the Guarantee, the customer has 60 daysto return the unit for a refund of the purchase price. If the customer keeps the unit for at least45 days of the 60 days, we will return shipping both ways and refund theproduct price. I sent copies of thepacking slip and the website, which both show the MBG guarantee and the 45 dayrule. As apoint of information, paragraph two of the packing slip indicates that we will onlyrefund the purchase price if the product is returned before 45 days, asindicated below: If you choose toreturn your Kyrobak products before 45 days from delivery, we will refund yourproduct price only and the cost of postage is your responsibility Thecustomer called in to return on April **, 2015, and the package was received inour warehouse on April **, 2015. Thecustomer’s refund of $199.94 was processed on April **, 2015. Please note that it may take up to twobilling cycles for the customer to see his refund. For reference,I have attached copies of the packing slip and a screen print of the website,which both show the MBG guarantee and the 45 day rule. Wesincerely apologize for any inconvenience. Please have the customer contact us at ###-###-####, Monday throughFriday, between the hours of 6a to 6p (PST) for further assistance. Thankyou, [redacted]RadiancyTeam

Review: My wife purchased the nono hair removal system because she wanted to get rid of unwanted hair.She read all the bad reviews on this thing but, decided to try it out . If shedidn't like it I could return it and get her money back. Well she ordered the nono and she recieved it a week later. she used the nono exactly as it said to do so in the instructions. It burned my wife face when I called them and told them what happend to my wife face they never call me back.

Business

Response:

Dear

We are writing concerning the customer's complaint. We understand that the customer’s wife used the unit and was burned. Additionally, I understand the customer called in to our customer service call center regarding this and his call was not returned. We sincerely apologize to the customer for any inconvenience.

The customer’s account has been reviewed. The customer placed his order on October **, 2012. On October **, 2012, the customer called in because his wife was burned and a return label was emailed to him at the email address we have on file. Additionally, a message was left for the customer on November **, 2012 with instructions to return. However, we never received the customer’s return and in February 2013, the customer went into collections. We have not heard from the customer since October **, 2012.

As a courtesy to the customer, on October **, 2013, we processed a refund for $104.89 and removed the customer from collections. It can take up to two billing cycles for the financial institution to post the refund to the customer’s account. Additionally, this afternoon, we left the customer a message to trouble shoot or assist him in any way.

Please feel free to have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistance.

Thank you,

Radiancy Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not recieve my refund yet. I called the cosumer service they send it to my closed account. They need to send me a check I do not trust them anymore to give them my credit card. I would like to keep this complaint open for now till I recieve my refund.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear

We are writing concerning the customer's complaint. We understand that the customer has not received his refund because his card was closed.

The customer’s refund of $104.89 was processed on October **, 2013, to the card on file. It can take up to two billing cycles for the financial institution to post the refund to the customer’s account.

To assist in locating the refund, the Transaction ID is [redacted] and the Settlement Date and Time are **-Oct-2013 [redacted] EDT. If he has still not received the refund, please have the customer give this information to the bank in order to locate it.

Please note that the bank must keep the card open for refunds. If the bank claims they have sent they refund back to us, we will need a letter showing the transaction data for the return.

Please feel free to have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistance.

Thank you,

Radiancy Team

Review: My disabled wife placed an order for the Nono. She tried to cancel her order several hours after placing it, however they told her that because she just placed it, they were unable to cancel the order. Spun some lie like that. Super dishonest. Anyway, two months and one day later she saw another ad and called them, suddenly remembering and in her disabled state wanting to cancel her order, to ensure that we weren't charged. Even though we obviously weren't. The device is $80 a month for 3 months or something and in any case, we haven't received the product. The salesman tried to convince her to buy again and as she is disabled, not able to stand up for herself, she was unable to tell him no. He was persistent past the point of being polite and trying to convince a disabled individual who doesn't have the mental faculties to make those decisions. It is my job to protect my wife. I am concerned at this harassment and on the effect it has on my delicate wife. The salesman wouldn't give me his name when I asked. It is not just to deceive a disabled person and I do have legal representation. This isn't right and it certainly reflects the dishonesty of the company and their extremely unethical practices.Desired Settlement: The people should disclose their name. To not give me the customer the sales representative's name is inherently shady and dishonest.

Business

Response:

Dear

We are writing concerning the customer’s complaint. We understand that the customer feels his

wife was harassed by an agent at one of our call centers and we sincerely

apologize to the customer for this.

The customer claims that his wife placed an order for the

No!No! and called back to cancel it within a few hours. Unfortunately, we are not able to cancel

orders at the time they were placed as they need time to show up in our system.

Please note that the customer never received the package because

the credit card used to place the order had declined so the order never shipped.

The customer also indicates that his wife called back two

months later to order again and remembered she had wanted to cancel her

original order. The customer claims that

the sales agent she spoke to was very persistent to sell more products and

would not give his name when the customer asked.

Please note that the sales call has been reviewed, as

well as all other calls available for this account. This will be forwarded to the sales call

center and the agent will be addressed as appropriate. We appreciate the customer bringing this

situation to our attention as we are constantly striving to attain the highest

level of customer service possible.

Again, we sincerely apologize for any inconvenience to

the customer. Please feel free to have

the customer contact us at ###-###-####, Monday through Friday, between

the hours of 6a to 6p (PST) for further assistance.

Thank you,

Radiancy Team

Review: 11/*/2014 I ORDERED MY NO NO ON JULY **, 2014, WHEN IT ARRIVED AT MY DOOR IT WAS NOTHING LIKE THEY ADVERTIZED ON T.V. AFTER GOING TO THEIR SITE TO SEE WHAT I GOT I REALIZED THEY SENT ME A PINK NO NO THAT WAS A OLD MODEL! I TOLD THEM I DIDN'T PURCHASE A OLD MODEL AND HOW MUCH WERE THEIR NEWER MODELS WELL THAT'S WHEN THE PRICES WENT UP AS HIGH AS 100-DOLLARS MORE! I REALIZED THEN I WAS DEALING W/ A SHADY CO. AS I DO MOST OF MY SHOPPING ON LINE AS I AM DISABLED. SO I PAID MORE MONEY AND GOT THE NO NO PRO 3. YOU SEE THEY LIED TO ME FROM FROM THE BEGINNING AS I TOLD THEM I WAS LOOKING TO REPLACE MY EPILADY (IT REMOVES ALL YOU HAIR AS IT PULLS IT FROM THE HAIR FOLLICLE) AND THEY TOLD ME I CAME TO THE RIGHT PLACE. AS A PROFESSIONAL HAIRDRESSER I LATER REALIZED THEY LIED AS ALL THE NO NO DOES IS BURN THE HAIR SO IT JUST REPLACES A RAZOR. IT WILL NEVER PERMANENTLY TAKE YOUR HAIR AWAY AND THE EPILADY DOES. I GOT MY NEW NO NO PRO AND IT WOULDN'T CHARGE SO I CALLED THEM BACK AND SAID I COULDN'T USE IT AS IT WOULD NOT CHARGE UP AT ALL! HERE WE GO AGAIN SO THEY SEND ME OUT ANOTHER CHARGER. REALIZING BY NOW THE 60 DAYS WAS CREEPING UP YET I HAD NOT EVEN GOT A UNIT THAT WORKED SO HOW COULD I TRY IT AND NOW THE SECOND CHARGER DIDN'T WORK EITHER I DECIDED I DIDN'T WANT TO WASTE ANY MORE TIME ON A PRODUCT I NEVER COULD TRY! NOW IT DOES SAY THEY WANT YOU TO USE IT FOR 60-DAYS AND IF YOUR UNHAPPY W/IT NO PROBLEMS YOU GET YOU $$ BACK IN FULL, BUT I NEVER GOT TO TRY IT AS IT WAS A LEMON! AND THEY TOLD ME ME IT WAS OVER 6O-DAYS AND I TURNED IT AROUND ON HIM AND SAID BUT I NEVER GOT TO TRY IT AS IT WAS A LEMON OF A PRODUCT AND I WAS TURNING THEM IN TO THE Revdex.com AS THEY HELP YOU GET YOUR MONEY BACK FROM CROOKS!Desired Settlement: THEY SAY THEY WANT YOU TO TRY THEIR PRODUCT FOR 60-DAYS, WELL IN MY CASE SINCE MY PRODUCT NEVER WORKED I NEVER GOT TO TRY IT TO SEE IF I LIKED IT I SPENT ALL MY TIME RETURNING PRODUCTS TO GET IT TO WORK THEN AFTER 3-RETURNS I JUST GOT FED UP AND JUST WANTED MY MONEY BACK AS I LIVE OFF DISABILITY! WELL TO MY SURPRISE THEY TOLD ME IT WAS PAST THE 60-DAYS AND I TOLD THEM IT WASN'T MY FAULT IT WENT PAST THE 60-DAYS W/O ME TRYING THE NO NO AS I HAD TO KEEP SENDING THINGS BACK BECAUSE DEFECTIVE PARTS AS IT NEVER WORK! SO IT FALLS ON THE COMPANY AS WHEN YOU BUY SOMETHING IT IS SUPPOSE TO WORK! EVERY TIME I GOT A NEW PART THEY SHOULD HAVE STARTED THE 60-DAY TRIAL THEN SO I GOT A CHANCE TO TRY IT OUT LIKE I WAS SUPPOSE TO LIKE THE TRIAL SAID! SO TO ME THEY ARE VERY SHADY COMPANY AND DO NOT GO BY THEIR WORD! I WANT MY MONEY BACK AS IT WASN'T MY FAULT THEIR PRODUCT NEVER WORK MAYBE THEY SHOULD HAVE REPLACED IT W/ A NEW ONE AND I WOULD HAVE BEEN ABLE TO TRY IT. A COMPANY CAN NOT STEAL YOUR MONEY IF THEIR PRODUCT IS BAD AND CAN NOT BE USED! THEY ARE IN THE WRONG! THANK YOU, [redacted]

Business

Response:

Dear Weare writing concerning the customer's complaint. We understand the customerwould like to return her no!no! device, but is outside the 60 day Money Back Guarantee(MBG). Due to the escalation, the accounthas been reviewed. At this time, we will allow the customer toreturn for a refund, however, the customer must pay to return. Once the unit is received in the warehouse,we will process the refund. Please havethe customer call us below for instructions to return. Wesincerely apologize to the customer for any inconvenience. Please have the customer contact us at###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)or Saturday between the hours of 7am – 1pm (PST) for furtherassistance. . Thankyou, [redacted]RadiancyTeam

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased this product on December [redacted]. On February [redacted], I was informed by the company that they wanted to process the second billing. I told them that I didnt want it and wanted to return it within the 60 trial period. I wrote them again on February [redacted] because nobody had responded to my request. On March [redacted], I again requested that I be given the number for a live person so that I could return the product. No answer.

On April [redacted], I again stated that I did not like the product and wanted to return it. I received an email from Customer Service stating that they would forward my request to Corporate and that I would get an answer within 3-5 business days. Never heard a word.

On May [redacted], I contacted customer service and told them that I received a collections notice from SKO Brenner American Inc and I wanted this resolved or I would contact the Revdex.com. Not a word.Desired Settlement: I would like to return the product at their expense for a full refund ($89.95 + $14.95 shipping) with no cost to me. They should ship me a return shipping package so that I can return their ineffective product.

I also want them to remove any damaging marks on my credit score caused by sending the remaining payments to a collection agency.

Lastly, I would like to see their Revdex.com credit rating changed. They have too many complaints to rank an A rating.

Business

Response:

Dear

We are writing concerning the customer's request to

return and to be removed from collections.

We understand that the customer claims she tried to reach us on several occasions. Unfortunately, we only have record of her

email sent to us on April **, 2014. We

sincerely apologize to the customer for any inconvenience.

At this time, we will allow the customer to return for a

refund, however, she will need to call us for return instructions and a label. Additionally, we will not remove the customer

from collections until her unit is received in our warehouse.

Please note that the customer placed her order online on

December **, 2013, and did receive the terms and conditions of the order when she

ordered, including the payment plan.

Please see the attached web order page.

Again, we sincerely apologize for the customer's

inconvenience. Please feel free to have the customer contact us at

###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)

for further assistance.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

HOWEVER, in response to their response, I have copies of all emails sent to the company beginning on February [redacted] and documented by AOL. It is unfortunate that they do not have similar records on file.

Thanks so much for your help with this issue.

Sincerely,

Review: I purchased the NoNo by Radiancy hair removal system in Dec. 2013. After using it as directed for more than 50 days, I found it to be falsely represented and it did not fulfil its promises. It was absolutely useless for facial hair which is why I purchased it. I qualified for the RMA return label because I fulfilled the terms of the money-back guarantee and contacted NoNo customer service (U.S. call centre)on two occasions at the number provided. The second time I received assurance that I would receive said label in 7-10 days from the Canadian distributor in Bolton, ON. It is now three weeks later and I have still not received the return label. The discounted price I agreed to pay ($139) through an online offer to Canadians has now amounted to approx. $353 over a three-month period on my credit card. I have tried to contact the call centre again, but keep getting put on call waiting. I was provided with a confirmation number to include with the returned item, but am unable to do so without said label. I want to warn people to stay away from this company because their product has been falsely advertised and their business practices are suspicious. I also want this issue resolved once and for all so that I can return the product and receive my full refund to which I am entitled.

Product_Or_Service: NoNo by Radiancy

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I want to receive the return label and get a full refund as promised.

Business

Response:

Dear Revdex.com,

We re-issued a return label on 3.[redacted].14 to [redacted]. A credit for $327.52 was issued to the card on file, today, April **,2014.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The full refund amount I'm owed is $365.83 according to my credit card statements. This is with the exchange rate I was charged. Is the amount of $327.52 that NoNo is refunding include the exchange rate or will that be done by the credit card company?

Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Revdex.com,

We are responding to the customer complaint provided.

We have issued the refund in full to [redacted]'s account. The funds that were provided to us were in US funds. We have issued the credit back to the account in US funds. Unfortunately, we have no control over the exchange rate.

Thank you,

no!no! by Radiancy

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I am not especially happy that I have lost money on this transaction, but now that I have the majority of the money returned, I can live with the smaller loss.

Thank you for your help in resolving this matter.

Sincerely,

Review: I had an open complaint #[redacted]. The Revdex.com closed this complaint before I received my entire refund. I have only received a refund of $284.80 as of 9/*/13. This is only a refund for one of the returned products. They still need to refund for the second item, which is the same as the first item. I will not consider this issue corrected until they have refunded the total I paid for these items.Desired Settlement: Get the full purchase price of both No No's refunded to me.

Business

Response:

Dear

We are writing concerning the customer's request for a

full refund. The customer’s package was

received in the warehouse and a full refund for $284.80 was processed on August

**, 2013 to the customer’s card on file.

The customer has two orders with us and when her package

was received, the warehouse only logged one package as returned in error. We sincerely apologize for this error.

Please note that on September **, 2013, we processed a

full refund for $533.75 for the customer’s second order. It can take up to two billing cycles for the

financial institution to post the refund to the customer’s account.

Again, we sincerely apologize for any inconvenience our

error may have caused. Please feel free

to have the customer contact us at ###-###-####, Monday through Friday,

between the hours of 6a to 6p (PST) for further assistance.

Thank you,

Radiancy Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: ordered hair remover. Not told it was a 3 payment plan til order accepted. Declined, and sent back. Was not told there was a $15.05 charge for returning, without keeping order for 45 days. If I was told that, I would have kept shaver for the 45 days, then sent it back. This company is very deceptive in it's advertising. I received $103.31 back, but was charged $118.36. They charged $15.05 to return unopened.Desired Settlement: want $15.05 returned to me for shipping.

Business

Response:

Dear Weare in receipt of your inquiry and appreciate you reaching out directly to usto help resolve our mutual customer’s concern. Wework very hard to make sure that our shopper’s experience is a good one, and weappreciate any and all feedback. As astandard operating procedure, we conduct an extensive review and qualityassurance process prior to a website going “live.” We maintain this process in an on-going basisto ensure that the terms and conditions, as well as payment plans, are clearlystated for the viewer. Our goal is tomake sure that our visitors turn into well-informed buyers. Foryour convenience, and so that you may have the same experience, we areproviding you with a copy of screen shots that show you the checkout processstep by step. You will see that thetotal due today is disclosed and the payment terms (if applicable) are alsodisclosed. Please note that thisinformation is provided on the same landing page, as the page that the creditcard information is entered. We do thisbecause we want our customers to see their full financial obligation at thetime (and preferably prior to) entering the credit/debit card information andproceeding with their order. Oncethe customer has entered payment information, and has clicked through tocomplete their shopping experience, the website will show that the order hasbeen submitted, and the customer will receive an order confirmation email withcomplete details on how they can reach customer service. Thecustomer is told during the ordering process that his first payment for the Pro5will be $103.31 and the total including shipping will be $118.26. Thecustomer placed his order on December **, 2014, and was given the terms andconditions, as well as the 60 day Money Back Guarantee (MBG) when he placed theorder online. Under the Guarantee, thecustomer has 60 days to return the unit for a refund of the purchaseprice. If the customer keeps the unitfor at least 45 days of the 60 days, we will return shipping both ways andrefund the product price. The customer calledour customer service line on December ** because he was not aware of the fullprice of the unit. The customer was senta return label to return the unit as soon as it was received. The unit was received in the warehouse onJanuary **, 2015, and the customer was refunded for the purchase price. As a courtesy to the customer, we haverefunded the $14.95 on January **, 2015. Please note that it can take up to two billingcycles for the financial institution to post the refund to the customer’saccount. Wesincerely apologize to the customer for any inconvenience. We welcome any questions that he mayhave. Please feel free to contact us at###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)for further assistance. Thankyou,

[redacted]RadiancyTeam

Review: On January [redacted], 2014, I purchased a “Radiancy No!no! 8800 Series Hair Removal” device off the [redacted] website ([redacted] Item Number: [redacted]) from an [redacted] seller known as [redacted]. After immediately purchasing and paying for this item via [redacted] on January [redacted], 2014, I received my item in February 2014. However, on May [redacted], 2014 I received a bill for $179.91 from a Collection Agency known as “Express Response Department” regarding this exact product I bought on [redacted]. Then on June [redacted], 2014, I received a second notice/bill from the same Collection Agency known as "Express Response Department" for $179.91 regarding the exact same item I had purchased on [redacted]. Furthermore, the second notice stated that if I do not pay for the No!no! Radiancy Hair Removal that they would forward the “outstanding bill” to a collection agency. On July [redacted], 2014 I received a third notice from another Collection Agency known as “SKO Brenner American, INC” saying that the No!no! Hair Removal has enlisted their services to collect $179.91 on the Radiancy No!no! 8800 Series Hair Removal.

YET I PURCHASED THIS PRODUCT ON [redacted] AND PAID FOR THIS PRODUCT IN FULL THROUGH [redacted] ON [redacted]! I HAVE ALL THE RECEIPTS INCLUDING THE [redacted] SELLER’S ([redacted]) WEB PAGE ADVERTISMENT AS WELL AS THE [redacted] TRANSACTION RECEIPT TO PROVE I HAVE PAID FOR THIS PRODUCT!

I NEVER ordered the Radiancy No!no! 8800 Series Hair Removal device directly through you (Radiancy, Inc) and/or any other product through you (Radiancy, Inc) directly! Therefore, I do not understand why you are contacting me and sending me collection letters/bills.

It seems that Radiancy, Inc is allowing myself to become susceptible to frauds and scams conducted by unverified and non-credible Third-Party sellers of No!no! 8800 Series Hair Removal.

Due to lack of regulation and verification on Radiancy, Inc’s part, it is evident that Radiancy, Inc and its employee’s are several steps behind these scammers that make the American Consumers vulnerable to fraudulent Third-Party Sellers that prey on the good faith of hard-working Americans by allowing a fraudulent Third-Party Seller to sell a Radiancy No!no! 8800 Series Hair Removal item at full cost, collect on the payment from a unsuspecting buyer, then the fraudulent Third-Party Seller pay a partial down-payment and/or orders a free-trial from Radiancy, Inc that then directly ships out the item to the unsuspecting buyer’s address when in reality the fraudulent Third-Party seller never really owned that product they advertised to begin with.

If anything, Radiancy, Inc’s failure to protect the American Consumer through their inability to verify fraudulent buyers from the actual buyers destroys their business’s credibility and makes consumers vulnerable to fraud while allowing the fraudulent buyers to get away with theft.

This also makes Radiancy, Inc a breeding ground for fraudulent Third-Party Sellers to run con-artist style schemes on vulnerable and unsuspecting Buyers that purchased their product NOT direct through them (Radiancy, Inc) and paid in full for it.

Simply stated, I NEVER ORDERED a Radiancy No!no! 8800 Series Hair Removal directly though you (Radiancy, Inc). I ORDERED THIS PRODUCT ON [redacted] (from seller ID: [redacted]) AND PAID FOR IT IN FULL THROUGH [redacted]!

Yet, I am receiving outstand Collection notices from you.

Once again, I PURCHASED THIS PRODUCT ON [redacted] AND PAID FOR THIS PRODUCT IN FULL THROUGH [redacted] ON [redacted]! I HAVE ALL THE RECEIPTS INCLUDING THE [redacted] SELLER’S ([redacted]) WEB PAGE ADVERTISMENT AS WELL AS THE [redacted] TRANSACTION RECEIPT TO PROVE I HAVE PAID FOR THIS PRODUCT!

I hope that Radiancy, Inc brings this to a resolution without hesitation due to their lack of verification and regulation on their fraudulent orders received, as well as deceitful business practices conducted by Third-Party Sellers that took advantage of their free-trial promotion to con the actual consumers of their Radiancy No!no! 8800 Series Hair Removal product.

[redacted] Seller ID: [redacted] Item Number: [redacted]

Item: “Radiancy No!no! 8800 Series Hair Removal”

Order Placed on: January [redacted], 2014

Payment Sent by [redacted] on: January [redacted], 2014 via [redacted]Desired Settlement: As a settlement, I am hereby requesting that Radiancy, Inc helps/assists myself to be exonerated and dismissed in the amount of $179.91 from the Collection Agency known as Express Response Department and SKO Brenner American, INC, as well as assumes responsibility for this amount of $179.91.

Simply stated, I hope that Radiancy, Inc will adjust and release myself from the collection conducted by Express Response Department and SKO Brenner American, INC, and assume responsibility for the amount of $179.91 since I DID NOT purchase the product through them directly.

Business

Response:

Dear

We are writing concerning the customer's complaint

regarding his [redacted] order. We understand

he purchased the no!no! from [redacted] and is in collections. We sincerely apologize to the customer for

any inconvenience.

At this point, the customer would need to pursue action

with the [redacted] seller or by contacting [redacted] directly. There is, unfortunately, no way for us to

prevent listings on [redacted]. We encourage

customers who have been victims of [redacted] seller fraud to bring up the

transaction page from their summary page and click on the "Report

item" link.

We will be happy to remove the customer from collections

on our side. Please ask the customer to

send us his receipt showing he made the purchase from [redacted]. Please have him call the number below for the

address or fax number to send this receipt to.

Again, we sincerely apologize to the customer. Please have the customer contact us at

###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)

if he needs further assistance.

Thank you,