Radiancy, Inc.

Review: The return policy to return the product is from 45-60 days. I called on the 45 day and the representative told me the time frame didn't start until after 2 weeks. I waited, and when I called back to return the item I was told my 60 days had expired.Desired Settlement: I want the supervisor I talked to, to acknowledge they mislead and tricked me into keeping the product until the days expired, so that I could no longer receive a refund.

Business

Response:

Dear

We understand that the customer would like to return her No!No! because she is not seeing results. Due to the complaint, the customer’s account has been reviewed.

As a point of information, the customer’s package was delivered to her address on July **. Under the terms of our 60 day Money Back Guarantee (MBG), her last day to return was October *. For reference, I have included a copy of our packing slip showing the terms of the 60 day MBG. Under the 60 day MBG, we will offer a return label if the customer uses the unit for at least 45 days and no more than 60 days after they receive it.

We pulled the customer service calls on September *, 2013 and October *, 2013, when the customer called in to return the unit. During the call on September *, the agent told her the MBG ended on October * and to call back on October * or a week before and we would send her a label to return. When the customer called in on September *, she had not reached the 45 day mark. As a courtesy, the agent sent her a free bottle of lotion.

We also reviewed the call from October , 2013. During this call the customer does admit that she was told to call back on October * and that she forgot to call. The customer stated that she thought her 45 days started on September 30. The customer did speak to a supervisor and was told that the call from September * would be pulled and she would receive a call back with the results.

As a courtesy to the customer, we will allow her to return. The customer called our customer service line this afternoon and was given instructions to return. Once we receive the unit in the warehouse, we will process a full refund to her card on file.

We sincerely apologize for the customer’s inconvenience. Please feel free to have the customer contact us at [redacted], Monday through Friday, between the hours of 6a to 6p (PST) for further assistance.

Thank You,

Radiancy Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I would like to point out all the faults and the accusations against me. I did call on time for the 45 day refund, as a matter of fact I called exactly on the 45th day, as I did take the date from which the item was delivered because according to their policy, one must count since the item is received. Which by the way, I'm sure the deliver service has this in their database, the item was received with a sticker label that read "damaged item". All this can be proven through the delivery service.

I was also told by the representative that the 45th day was on September ** or October *. I did not admit to having called late, I admit that I said I did not call exactly on October [redacted] because I know that day was the not 60th, so I still had 15 days to call, according to their policies.

I called on 10/**/2013, and the supervisor by the name of [redacted] told me he would have someone call me back and even go over the recording with me. I guess they must have listened how indeed I was taken in by this agent's doubletalk. He did offer a free lotion, which he said would not have to be returned but I still returned the item since I have no use of it, as I told him from the start. He was even trying to persuade me into buying an even more expensive item, even though he knew how unsatisfied I was with the expensive one I was being refused to return.

They did approve my return, but since this incident I have started blogging, vlogging, and such, so that I can give this item its proper reviews. And that is why I am still concerned if I will be refunded, I have been informed by other buyers that the company sometimes promises to refund and does not do so. That is why I am still not satisfied with this issue.

I returned the item on 10/**/2013, two days after I was given the RMA # and instructions on how to return it. I also returned the "free lotion", and I insured the item just to make sure I know the item was received by the business.

Sincerely,

Business

Response:

Dear

We understand the customer’s complaint and sincerely apologize to the customer for any inconvenience. We appreciate the customer bringing situations like this to our attention as we are constantly striving for the highest quality customer service.

As a courtesy to the customer, on October **, 2013, we refunded her card on file for $26*.85. Please note that it can take up to two billing cycles for the financial institution to post the refund to the customer’s account. At this point, we consider this complaint closed.

We sincerely apologize for the customer’s inconvenience. Please feel free to have the customer contact us at [redacted], Monday through Friday, between the hours of 6a to 6p (PST) for further assistance.

Thank You,

Radiancy Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I would also like to add that I appreciate the business' concern to settle any inconvenience and I accept as far as being a closed case, I look forward to receiving my refund.

Sincerely,

Review: I faithfully used this the nono hair removal system. When I first contacted the representative to return it for a "full money back guarantee" I was told I was using it "incorrectly". So in good faith I diligently kept on using their product in hopes that all of their claims were true. Well this product is a complete hoax. Not only does it not remove all of your unwanted hair, The Thermicon tips are designed to only hold so many zaps (so you have to repurchase which the second representative told me to try)). Plus the company claims that this product is backed my many different healthcare professionals i.e. Dr. Oz which is completely false. I don't appreciate paying almost $300.00 for a product that is a complete hoax. I spoke to many representatives and sent many emails and received no help and/or response. This is my last resort. Hopefully I'm not the only consumer to call this company out for they are praying on the public and stealing hard earned money.Desired Settlement: Full refund for returned merchandise complete in original packaging.

Business

Response:

Dear Weare writing concerning the customer's complaint. We understand the customer wouldlike a refund for her unit. We sincerelyapologize to the customer for any inconvenience. Thecustomer placed her order on August **, 2013, through our sales line. On October **, 2013, the customer called ourcustomer service line because she was not getting results and it was determinedthat she was only using her unit on the lowest heat setting. The customer agreed to continue to use on ahigher heat setting. We have not had anycontact with the customer since October **, 2013 and we have no record of any phone calls or email. Atthis point, we cannot authorize a return for this customer because she isoutside of the Money Back Guarantee (MBG). The customer was given the terms and conditions, as well as the 60 day MBGwhen she placed the order. Under theGuarantee, the customer has 60 days to return the unit for a refund of thepurchase price. If the customer keepsthe unit for at least 45 days of the 60 days, we will return shipping both waysand refund the product price. Thecustomer is more than one year outside of the MBG. Additionally,the no!no! has appeared on several television shows, including The Dr Oz Show. Pleasehave the customer contact us at ###-###-####, Monday through Friday, betweenthe hours of 6a to 6p (PST) or Saturday between the hours of 7am – 1pm (PST)for further assistance. Thankyou, [redacted]RadiancyTeam

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseII contacted a representative from the company. Argued with me that this product does work because burning your hair slows hair growth. His arguement was ridiculous! I don't want to burn my skin. He was very admit that this product delivered results but just not permanent hair removal like it advertised. He offered me a brand new devise to resell! I know he gets paid to do this but what a joke.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Weare writing concerning the customer's complaint. We understand the customer wouldlike a refund for her unit. We areunable to accept the customer’s return because her order was place on August**, 2013 and she is outside of the 60 day Money Back Guarantee. Again,we sincerely apologize to the customer for any inconvenience. Please have the customer contact us at###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)or Saturday between the hours of 7am – 1pm (PST) for furtherassistance. Thankyou, [redacted]RadiancyTeam

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[They offer a product that doesn't perform what they claim. They offer permanent hair removal and the representative said that nothing can do that! They are lying and falsifying claims to sell their product. Scam!]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: The real problem is the product scarred my face because it failed to operate properly. I notified the company of what happened when the device burned me, I was treated as though I was stupid for informing them of the problem. I continued to keep them updated on the condition of my skin that had been been burned. Some time after the scabbing healed it was obvious that there was scarring so I took pictures and I e-mailed them with my entire story to a manager at Radiancy back on May **, 2014. Radiancy will not reply to my e-mails or phone calls.Desired Settlement: I feel they owe me a cash settlement for scarring my face, I have purchased Mederma Scar Cream to try help improve the appearance of the scars and I have to use extra makeup to coverup the scars. I will have to continue for the rest of my life to use extra makeup to coverup. I had the embarrassment and the pain of the burns when it happened, I have the continued problem of scars and coverup, and the aggravation of trying to get this company to communicate with me 3 months without getting anywhere.

Business

Response:

Dear

We are writing in response to the customer’s claim

regarding injuries she believes she experienced from using the no!no! Hair

Remover.

We were able to contact the customer on August ** to

discuss her injury claim. This request

will be forwarded to our legal department for review. Please note that the customer has returned

her no!no! and has been refunded.

We sincerely apologize for

any inconvenience. Please have the

customer contact us at ###-###-####, Monday through Friday, between the

hours of 6a to 6p (PST) or Saturday between the hours of 7am – 1pm (PST)

for further assistance.

Thank you,

Radiancy Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I had been told several weeks ago already that they were turning my case over to their legal department, but they still have not given me a settlement offer.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear

We

are writing in response to the customer’s claim regarding injuries she believes

she experienced from using the no!no! Hair Remover.

We

were able to contact the customer on August ** to discuss her injury

claim. This request will be forwarded to

our legal department for review. Please

note that the customer has returned her no!no! and has been refunded.

Additionally,

our legal department has attempted to reach out to the customer. We have emailed her our information to

contact us.

We

sincerely apologize to the customer for any inconvenience. Please have the customer contact us at

###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)

or Saturday between the hours of 7am – 1pm (PST) for further

assistance.

.

Thank

you,

Radiancy

Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] Things have not been settled, Radiancy has not made me an offer to settle for scarring my face.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: 12/**/ 2012 I purchased the Nono on a three payment plan. my next payment on an automatic charge to my credit car was made on 01/**/2013. My third payment had a problem in that the credit card had to be cancelled due to suspected fraud and a credit agency contacted me in 5/**/13 and I immediately made the third payment. Some time later that year I sent my Nono back for repair or exchange. I have talked to the customer service at the phone number [redacted] four times trying to get my Nono back. I faxed a copy of all three payments to them and still have not received my replacement Nono.I spoke with [redacted] and [redacted]. I faxed the information to [redacted] at [redacted] with all my evidence of total payment. So far I still have not received my Nono. The company offer a replacement if it failed to work. I am reporting this incident so this company can be called out for their illegal actions. Plese help me get my Nono returned or replaced.Desired Settlement: Please replace or repair my Nono.

Business

Response:

Dear

We are writing in response to the customer’s complaint. We understand the customer would like a warranty exchange processed for her No!No!.

The customer indicates that her credit card was closed due to suspected fraud and she was contacted by a credit agency to pay her final payment to us. Unfortunately, this request was not forwarded to the correct department so the customer’s account could be removed from collections. As a result, her new No!No! was not shipped out since, according to our records, she had not paid in full.

We sincerely apologize for this error. The customer’s account was removed from collections and her No!No! was shipped out to her on January **, 2014. We appreciate the customer bringing situations like this to our attention, as we are constantly striving for the highest level of customer service.

Again, we sincerely apologize for any inconvenience to the customer. Please have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistance.

Thank you,

Radiancy Team

Review: I have received hair and skin care products in the mail via the US postal service, that I DID NOT ORDER. The company has informed me that I am responsible to pay for these items and that if I don't want them that I am responsible to pay the charges to return them to the company via an elaborate method involving return instructions.I did not order these products and I should not be responsible for anything related to them.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I do not want any further communictions, prodcuts or bills from this company.

Business

Response:

Dear

We understand

the customer’s concern and apologize for any inconvenience. The

customer placed her order online on August **, 2013. Please note that the customer was given the

full payment schedule online when she placed her order; however, we understand that

the customer claims she did not place this order.

The customer’s package was delivered to her on September

* and the customer called in on September ** to tell us she did not order this

package and that it was fraudulent. As a

point of information, the card used to make the purchase did belong to the

customer.

As a courtesy to the customer, we will be happy to give

her instructions to return her package for a full refund. Please have the customer call us at the number

below for instructions and a return label.

Once we receive the customer’s package in the warehouse, we will process

her refund. Please note that the

warehouse will not accept refused or return to sender packages.

Please

feel free to have the customer contact us at ###-###-####, Monday through

Friday, between the hours of 6a to 6p (PST) for further assistance.

Thank You,

Radiancy Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did NOT place an order with the company and am now being billed extravagantly for items I never purchased.

Review: This is an advertising & product issue for "No No Hair". It is totally false advertising. I purchased this product in 2011, and I know there's nothing I can do now, but I am so irritated again after going on this site:"Update on no!no! Hair Removal Reviews - By [redacted], About.com" These reviews start in 2011 and go all the way to June 2013! They all say the same thing. It is false advertising, product does not remove any hair, it burns and scratches, and it costs any where from $255.75 (me) to $300. I can't believe there hasn't been a class action suit on this product or company. I never tried to send it back because by the time I decided it just plain didn't work after using it day after day on my face and arms, it was past the 60days. However, if you read all the reviews, they say no one will call you back if you try to get your money back, or they just plain will not send it, or they say they never got the product back even if you have proof, and then say it's past the 60 days.Can't something be done about companies like this? I can't believe they are still advertising two years later for a product that does not work. Try it yourself.Regards,[redacted]Desired Settlement: If I could get a refund ... that would be a miracle. Basically I just want to see them out of business and have to give back all that money they made. This is a product that would help women of all ages (what God thought we'd like hair on places they shouldn't be?) but to pass off this worthless product for $300 is a crime.

Business

Response:

Dear [redacted]:

We understand the customer’s concern and sincerely apologize to the customer for any inconvenience.

We are unable to locate an account based on the information given in the complaint. In order to assist the customer, we will need to know where her purchase was made, for example, the infomercial, www.trynono.com, HSN, Nordstrom, Sephora, etc. Additionally, we will need the name, address and phone number the order was placed under, as well as the date the order was placed.

Please note that if the customer did not purchase her NoNo through an approved dealer, she will have to request a refund from where she originally purchased the unit. As soon as we receive this information, we will be happy to try to assist the customer.

Again, we apologize for any inconvenience to the customer. Please feel free to have the customer contact us at [redacted], Monday through Friday, between the hours of 6a to 6p (PST) for further assistance.

Thank You,

Radiancy Team

Review: We purchase Kona System form them, put our $3000.00 down payment and started making payment. The longer we used the equipment the more apparent it came to us that this Kona System that uses LHE Light Heat Energy was doing more damage then good. We can prove it with our Skin Analyses Machine that our clients skin was getting damaged by the process. So we called to talk to them about returning the equipment and they never returned a call, so we emailed them and did get a response. In a email they told us there will be no problem returning the unit, for a full refund. Then sent us [redacted] labels and we sent it back, and Five months later we're being told that will be no refund because of a time limit and on the contract the space to fill in for the time limit dates is blank. Then Three months after they received there equipment back they billed our credit card for what we don't know $276.72. Still working that out with the credit card company. All of this came after all the marketing materials and internet marketing that was promised, never came to be none of it. We called and talked to them about that and just kept getting the run around that this person quit and the replacement hasn't been hired and the the replacement hasn't be trained. Total run around on there promises and a total ripoff with there equipment and service. On a scale of 1 to 10 this company is a zero!Desired Settlement: Full refund! I have never dealt with a company that when there was a problem or complaint never accepted or even recognized there is a problem, and basically stuck their head in the sand, never apologized.

Review: Called to inquire about their guarantee and return policy due to product did not work for me. Upon ordering, one payment was made. I followed the instructions to return the product. Called several times about my refund - product was never received. I made several calls and spoke with representatives to see if they have rec'd it. Instead of putting my account on hold - I was charged 2 more times on my debit card. Been working on this since August. These charges on my debit card has caused bounced checks as I had no clue that they would continue to charge even though it was posted that it was in the process of being returned and no authorization from me was given. I'm out $300+. I also was told 3 times that a supervisor would contact me to discuss the matter. Never received a call. Today (Nov. **) talked to another representative in detail, put me on hold for 5 minutes, returned to the line and said, I will transfer you to a supervisor, I was transferred to voicemail, not a live person.Desired Settlement: When told a supervisor would contact, do so, maybe a deal could be worked out.

Consumer

Response:

I was notified by a supervisor that I would be refunded in full. Not seen the refund yet.

I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have called your office 8/*/13 to return the product, spoke to [redacted]. Was given an R#. and was told I would receive a return label in the mail. I did not receive anything. I called again on 8/**/13 spoke to Mathew and he told me to use the same R# and that I would receive the return label by email within 48 hours. Well it has been 48 hours. And yet again have received nothing to return the product. You offer a 60 day trial. I am not happy with the product and want to return it.

I would really like to have a return label to give your product back. I do not want to pay for the shipping and I expect to be fully refunded for the product.

Please help me with this problem....Desired Settlement: Desired Settlement: Refund-Credit Card Credit

Business

Response:

Dear

We are writing concerning the customer's complaint and

sincerely apologize for any inconvenience. We understand that the

customer was eligible for a return label, but hasn’t received it.

Her account has been reviewed. The customer’s order was placed on our

website on June ** She was given the 60

day Money Back Guarantee (MBG) when she placed her order. The customer’s package was delivered to her

on June **. Under the terms of our MBG,

she had until August ** to return her unit and get a full refund, along with a

return label.

The customer called our customer service line on August *

to return. She was given a Return

Merchandise Authorization (RMA) number and was told a return label would be

mailed to her. Unfortunately, this was

not mailed and that is why the customer never received it. We sincerely apologize for the error.

The customer called in again on August ** and was emailed

a return label. If the customer has not

received that label, please ask her to check her junk/spam folder.

If the customer has received this return label, please

have her return the unit to us using the label.

However, if the customer has not received the label, please ask her to

mail the package back to us and fax the receipt to us for return shipping. Once we receive the receipt, we will be happy

to refund her return shipping. Please

ask the customer to send the label to the following number:

Attn: [redacted]

Customers Full

Name

Customers

address

Once we received the unit in the warehouse, we will

process a full refund.

We appreciate the customer bringing this situation to our

attention, as we are constantly reviewing our processes to ensure the highest

quality customer service.

Again, we sincerely apologize for any inconvenience to

the customer. Please have the customer

contact us at ###-###-####, Monday through Friday, between the hours of 6a

to 6p (PST) for further assistance.

Thank you,

Radiancy Team

Business

Response:

Dear

We are writing concerning the customer's complaint.

We understand that the customer has received the return label and has

sent the package back to us.

Once we can verify that the package is in transit by

reviewing the tracking number, we can process the refund earlier. As of today, the package does not show in

transit. Additionally, once we receive

the unit in the warehouse, we will process a full refund.

Again, we sincerely apologize for any inconvenience to

the customer. Please have the customer

contact us at ###-###-####, Monday through Friday, between the hours of 6a

to 6p (PST) for further assistance.

Thank you,

Radiancy Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: NONO Pro stopped working properly. Thermacon would not drop down or stay engaged. Contacted trynono support March **, 2014 and was advised to contact [redacted]. Sent receipt and details to [redacted] April **, 2014. Received no reply from [redacted] and contacted them again April **, 2014 and after some struggle was advised to send unit to Bolton Ontario for exchange. Unit was received by NONO representative April **, 2014. Having had nothing back by May **, 2014 contacted occurance again and was advised a new unit would be sent immediately. It is now July **, 2014 I have not received a repaired or exchanged unit.Desired Settlement: Can't see having to possibly continue dealing with this company if I received another unit. Clearly they have no interest in customer service. I would like a refund of my initial expense $403.19 and shipping costs for returning the unit $13.82.

Business

Response:

Dear

We are writing concerning the

customer's complaint regarding a reship for his no!no! device. Due to the escalation, his account has been

reviewed.

Our records indicate that the

customer purchase a Pro 5 until from Showcase.

The customer call our customer service department on April *, because

his no!no! was not working and was told

that we would need a proof of purchase from Showcase and the no!no! returned to

our warehouse. We received the proof of

purchase on April **.

Due to an error, the customers

return was not logged. We sincerely

apologize for this error. We have

reshipped the customer a new unit.

Additionally, the customer’s complaint indicates that he would like a

refund. We are unable to process a

refund for the customer because the no!no! was purchased through Showcase and

must be returned to them.

We appreciate the customer

bringing this situation to our attention, as we are constantly reviewing our

processes to ensure the highest quality customer service. Again, we sincerely apologize for any

inconvenience to the customer. Please

feel free to have the customer contact us at ###-###-####, Monday through

Friday, between the hours of 6a to 6p (PST) for further assistance.

Thank you,

Review: I bought no no hair removal a few years ago for peach fuzz all over my face, arms and legs with the promise that this product would get rid of unwanted hair well as time has gone by I now have more hair than ever and it NEVER got rid of any unwanted hair at all it only made it 10xs worse and now I have stubble all over my face and neck and arms.

This product needs to be off the market and I would like them to pay for some kind help of getting my hair/ stubble under control. I don't know what to do !! This is false advertising and gives people false hope... please help!!Desired Settlement: For them to pay unknown amount to get rid of all this unwanted hair that their product has caused, not to mention my suffering this has caused me!! - laser or waxing Costs...

Business

Response:

Dear

We are writing concerning the customer's complaint. We understand that the customer has unwanted

hair that she believes the product caused. Due to the nature of the complaint, the

customer’s account has been reviewed.

The customer placed her order on February **, 2011. On March **, 2011, the customer contacted

customer service for instructions to return and her return was received in our

warehouse on March **, 2011. The

customer was refunded in full on March **, 2011.

The No!No! does not cause hair to grow. The customer’s unit was returned to us over

three years ago and she owned it for less than a month. We cannot honor the customer’s request and

consider the complaint closed.

Please have the customer contact us at

[redacted], Monday through Friday, between the hours of 6a to 6p (PST)

for further assistance.

Thank you,

Review: I purchased a no!no! hair system from Radiancy, Inc. as a Christmas gift for my granddaughter. The instructions said to use it for between 45 and 60 days. If we were not satisfied with the product to call for a RMA#. The gift was opened on Christmas day. December 25. I called today for an RMA#. They said that it had been over 60 days since it was purchased. I told them it was a Christmas gift that was opened on Christmas day. I talked on the phone with [redacted], she checked with a supervisor. They said it was purchased over 60 days ago, so they would not give me an RMA #, and if I sent it back they would not refund my money .

Product_Or_Service: NO! NO! Hair

Order_Number: [redacted]-1

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I would like to get an RMA# from them, so I can return the product, and receive a refund of the purchase price of $ 269.85.

Business

Response:

Dear

We

are writing concerning the customer's complaint because he would like to return

his no!no! device. Due to the

escalation, his account has been reviewed.

The

customer placed the order on December [redacted], 2013, online and was given our 60 day

Money Back Guarantee (MBG) when he placed her order. Under the Guarantee, the customer has 60 days

to return the unit for a refund of the purchase price. If the customer keeps the unit for at least

45 days of the 60 days, we will refund return shipping both ways and refund the

product price. This information was also

included on the packing slip when the customer received his package. For reference, I have attached a copy of a

sample packing slip.

The

customer’s MBG ended on February **, 2014.

On February **, the customer called our customer service line to return

and was told she was outside the MBG.

As a

courtesy to the customer, we will allow him to return for a full refund and we

will be happy to send him a return label so he can return his unit. Please have the customer call us at the

number below to request a return label.

Once we receive the unit in the warehouse, we will process a full

refund, including shipping.

We

sincerely apologize to the customer.

Please have the customer contact us at [redacted], Monday through

Friday, between the hours of 6a to 6p (PST) for further assistance.

Thank

you,

Review: Radiancy, Inc. ([redacted]), billed my debit card without my authorization. I want a refund now back to my debit card. But, they refuse to refund my money. Please contact the company about this or shut them down.Desired Settlement: I want to be refunded $14.95 that they owe me. And I want to be refunded now please.

Business

Response:

Dear

We are writing concerning the customer's request for a

refund and we sincerely apologize to the customer for any inconvenience.

The customer’s account has been reviewed, as well as the

original sales call. During the original

sales call, the customer told the sales agent that he would not have money for

3 weeks. The agent, in error, told the

customer that our customer service

department will contact him to set up a payment schedule. Unfortunately, the customer was charged the

$14.95 the day of the sales call.

The customer did contact us and the order was canceled

and a refund for $14.95 was processed on September **, 2013. Please note that it can take up to two

billing cycles for the financial institution to post the refund to the

customer’s account.

Additionally, if the customer does have overdraft fees

due to our error, we will be happy to refund.

Please have the customer contact us at the number below for instructions

on faxing in bank statements.

Again, we sincerely apologize for any inconvenience to

the customer. Please feel free to have

the customer contact us at ###-###-####, Monday through Friday, between

the hours of 6a to 6p (PST) for further assistance.

Thank you,

Radiancy Team

Review: I baught this product before Xmas 2012 and was intended for a Xmas present , was used about 3 months after Xmas And only used about 12 times and it just stopped working it turns on and works once or twice and a blue light comes on and nothing works .I have tried twice to contact them by email with no responseDesired Settlement: I would like one that works better than the one I have, all it ever did is burn hair off and nothing else

Business

Response:

Dear

We are writing concerning the customer's complaint regarding a reship for his no!no! device. Our records indicate that the customer placed his order online on October *, 2012, but emailed us after the order was placed because he did not understand the correct price. Please note that the customer was given the correct price when he placed the order. For reference, I am attaching a copy of the web order page.

We responded to the customers email on October *, 2012, gave him the correct price of the unit and asked him to call us if he wanted to return the order when he received it, because the order has already shipped to him. After this email, we did not hear from the customer again.

If the unit is not working and the customer would like a warranty exchange, please have him call us at the number below for instructions on replacing his unit.

We sincerely apologize for any inconvenience to the customer. Please feel free to have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistance.

Thank you,

Radiancy Team

Review: I lost tracking receipt need it to find package that was sent back. I was told the package must be in the warehouse and they have know way of finding it.They will not refund money with out tracking number. I put all the information inside the box and told them it was the [redacted] warehouse I sent it to. I called and talked to several different people , they refused to do anything about it. I describe how the package was wrapped and the box it wes sent in., they did not offer any help. I did not call for a return number so they said they have no way of finding the package.Desired Settlement: I would like the amount we paid for the no-no it did not work, it was 305.00 and we paid 208.00. I sent it back before the last payment was taken out of my account.

Business

Response:

Dear

We are writing concerning the customer's refund request. We

sincerely apologize to the customer for any inconvenience.

The customer’s package was received in our warehouse on March *,

2014. Refunds were processed for $111.59 and $96.64 on March **, 2014. Please note that

it can take up to two billing cycles for the financial institution to post the

refund to the customer’s account however.

Please have the customer contact us at ###-###-####, Monday

through Friday, between the hours of 6a to 6p (PST) for further assistance.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My 84 year old father-in-law ordered this product for a whopping $325.82 on August of 2015. When it arrived I encouraged him to return it as he suffered a massive stroke earlier in the year & could not get on the ground to use the product. He tried it out 1-2 times while family was present but did not feel any significant change in his back pain. It got pushed to the side. In early January he had fallen and has been hospitalized ever since, one of the reasons for his lengthy stay is his back issues. I finally located how he purchased Kyrobak & called to learn that there was a 60 day money back guarantee that had expired. I explained that he had health issues & this item was not good for him. After my father-in-law's fall I discovered how many "miracle" items he was buying. My main complaint with this company & many others that are targeting seniors, is not taking into account age & health problems. While it is heartbreaking that this item cannot be returned, I hope others do not fall for such a costly gadget that is not a cure for chronic back pain. Unfortunately the family was not in control of my father-in-law's credit card at the time or else this item would never have been purchased.Desired Settlement: While I am not holding my breath, I have received refunds from companies beyond their normal refund guidelines due to the severity of [redacted]'s health problems. We will never use this item & it sickens me to throw $325.82 out in the trash.

Business

Response:

Dear We understand that the customer’s father-in-law ordered the product and believes the unit does not work for him. The order was placed on August **, 2015, and was delivered on August **, 2015. Under the Money Back Guarantee (MBG), the customer has 60 days to return the unit for a refund of the purchase price. If the customer keeps the unit for at least 45 days of the 60 days, we will return shipping both ways and refund the product price. The customer’s MBG ended in October 2015. For reference, I have attached a sample packing slip explaining the MBG. Additionally, the complaint mentions that our customer service line was contacted, but we were unable to locate a call. We sincerely apologize to the customer; however, we cannot authorize a return for a refund at this point because he is outside of the MBG. Please have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) or Saturday between the hours of 7am – 1pm (PST) for further assistance. Thank You, Julie L[redacted] Radiancy Team

Review: I returned my no no hair removal system on Oct [redacted] 2013 and received an email on Nov [redacted] that my money was refunded to my account. It is the [redacted] of November today and it has not been refunded. I have called customer service 3 times and each service rep tells me something different. I have been told I was refunded on the [redacted] and [redacted], all different dates even. I purchased the no no using a debit card. I contacted my bank and they said there has not been any attempt to refund anything to my account so I called no no customer service again to nite. They said now I need to fax them a statement from my banker proving I didn't get the refund. I live in a small rural town and bank at a small hometown bank and had the head banker check into it for me and she said she could tell if anyone even breathed on my card. Customer service at no no have been less than helpful and just tell me their system says the refund shows it was deposited successfully on their end and gave me a transaction # that they say is proof they refunded me but that my bank says is meaningless to them because it is no no's transaction # and no one else and no no will not look into it on their end. I have been told it is not their responsibility. After over 2 weeks of getting the run around and them having the product back plus my money I just decided I better just file a complaint if I want to get my refund.Desired Settlement: Full refund of what they owe me

Business

Response:

Dear

We are writing in response to the customer’s complaint that she has not received her refund. We sincerely apologize to the customer for any inconvenience.

The customer’s return was received in our warehouse on November *, 2013. However, when the warehouse processed her refund, her credit card on file had expired. The customer called in on November **, 2013, and updated the expiration date on her card and her refund was reprocessed.

The customer’s refund of $269.85 was processed on November **, 2013, to the card on file. To assist in locating the refund, the Transaction ID is [redacted] and the Settlement Date and Time are **-Nov-2013 22:30:42 EST. The customer’s bank should be able to locate the refund using the time and date stamp. Please have the customer give this information to the bank in order to locate it.

Again, we sincerely apologize for the customer’s inconvenience. Please feel free to have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistance.

Thank You,

Radiancy Team

Business

Response:

Dear

We are writing in response to the customer’s complaint that she has not received her refund. We sincerely apologize to the customer for any inconvenience.

When a customer returns the order, we refund the card that was originally charged. Credit/debit cards are open to refunds even if they are expired or manually closed. The original refund of $269.85 was submitted on November *, 2013, but never attempted to settle. Our system made the credit settlement attempt on November **, 2013 and it was accepted by the merchant processor that the customer's bank uses for their debit card transactions. The settlement date and time was **-Nov-2013 22:30:42 EST and the Batch ID was [redacted]. We have checked to see if her bank has since returned the funds to us, and at this time they have not. We cannot issue another refund as her bank currently has the credit that we sent. At this point, the bank would need to locate the funds for her.

Again, we sincerely apologize for the customer’s inconvenience. Please feel free to have the customer contact us at ###-###-####, Monday through Friday, between the hours of 6a to 6p (PST) for further assistance.

Thank You,

Radiancy Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

The bank did have my refund, however, they claim that it had no information attached with it and therefore had difficulty determining who the refund was owed to. My account has now been successfully refunded.

Sincerely,

Review: While online looking into ordering the nono pro I found out the cost was 3 payments and much more than I was willing to spend.

I believed that I had stopped the order at that point only to find that the website charged my card the next day I called to cancel and prevent this order from shipping only to be told that on Customer service can see online orders call them the next day so I called only to be told that no they could not stop the order it was shipped out so I asked for tracking they could not provided that I called back several times and 10 hours later I was given tracking that says they didn't ship out till 2 pm 6 hours after I first called them they also refused to alow me to send it back I must first wait till I get the product then call them and they will issues RMA and if I refuse shipment then I will not get a refund.Desired Settlement: I want the money back and feel this company needs to be looked at for crimes based on the number of online complaints much like my own.

Business

Response:

Dear Weare writing concerning the customer's complaint. We understand the customerwould like to return her no!no!. Pleasenote that the customer was given instructions and a label to return on March *,2015. The customer’s package wasreceived in our warehouse on March **, 2015 and a refund for $158.24 wasprocessed to the customer’s card on file. As a point of information, it may take up to two billing cycles for thecustomer to see this refund. Wesincerely apologize to the customer for any inconvenience. Please have the customer contact us at###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)or Saturday between the hours of 7am – 1pm (PST) for furtherassistance. Thankyou, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[The complaint is that we do not have a refund and at this time and after several complaints and following there processes they have yet to refund the money ]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased the no!no! product in Nov/Dec of 2013 with the intent of giving it as a Christmas gift. I decided to try it myself. I used this product through Dec and into January 2014 with very poor results. It did not remove the hair. It burnt it down to a stubble. The buffer did not make things any smoother and was actually very irritating to the skin. When I called in to ask for a refund, I was not only convinced to keep the product, but to also order more heads for the product. The customer service rep assured me that he had very dark hair and it worked for him and I should just give it more time. Time did not make this work. I feel this is a total rip off at ANY price, but it is really painful at $300+ and then my spending more afterwards.Desired Settlement: I would like a refund for everything I purchased.

Business

Response:

Dear Weare writing concerning the customer's complaint. We understand the customer wouldlike a refund for her unit. We sincerelyapologize to the customer for any inconvenience. Thecustomer placed her order on December *, 2013, through our sales line. On January **, 2014, the customer called ourcustomer service line because she was not getting results. The agent offered to drop the final paymentfor the customer, but told her she was not able to return if she agreed to thisoption. The customer agreed and wasrefunded $103.00 on January **, 2014. Additionally,the customer was shipped a set of tips on January **, 2014, at no charge. Atthis point, we cannot authorize a return for this customer because she isoutside of the Money Back Guarantee (MBG). The customer was given the terms and conditions, as well as the 60 day MBGwhen she placed the order. Under theGuarantee, the customer has 60 days to return the unit for a refund of thepurchase price. If the customer keepsthe unit for at least 45 days of the 60 days, we will return shipping both waysand refund the product price. Thecustomer is more than one year outside of the MBG. Pleasehave the customer contact us at ###-###-####, Monday through Friday,between the hours of 6a to 6p (PST) or Saturday between the hours of 7am – 1pm(PST) for further assistance. Thankyou, [redacted]RadiancyTeam

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The product does not work as advertised. The customer service rep I spoke to when I wanted to return the product convinced me to keep the unit longer because it worked so well for him. Inducements were given to keep the product longer, but it didn't make the unit work as advertised. I feel that this is a deceptive practice. It is a huge disappointment when a person spend $300 for an item that makes wonderful promises. No one like to feel that they are gullible. When I called to return the product they should have just let me return it instead of using pressure and promises to make me feel like this was really a good purchase. It does not work. It is junk at any price.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Weare writing concerning the customer's complaint. We understand the customerwould like a refund for her unit. Wesincerely apologize to the customer for any inconvenience. Thecustomer has had her unit since December *, 2013. The customer called to return in January of2014, the agent offered to drop the final payment for the customer and told hershe was not able to return if she agreed to this option. The customer agreed and was refunded $103.00on January **, 2014. Additionally, thecustomer was shipped a set of tips on January **, 2014, at no charge. At this point, we cannot authorize a returnfor this customer because she is more than a year outside of the Money BackGuarantee. Again,we sincerely apologize to the customer for any inconvenience. Please have the customer contact us at###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)or Saturday between the hours of 7am – 1pm (PST) for furtherassistance. Thankyou, [redacted]RadiancyTeam

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The item is not as described. A person should be able to return an item that is falsely advertised. It does not work. Period. I also think it is slimey that a person has to deal with a sales person who obviously has been authorized to convince the customer to keep the unit by offering incentives to do so. I believe it is in hopes that they can wear down the consumer or make them feel guilty for wanting to return the item. I called to return the item and I had to deal with a sales person. I should have been able to complete the return without getting a new sales pitch.In case it is not clear, the item does not work and is a piece of junk. I wouldn't want it if it were free.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Product was returned per their instructions within the time frame permitted. Called to confirm receipt by company and also have receipt and courier confirmation. Two months have passed and I have made 4 calls inquiring on my refund to my credit card. They continue to tell me it is being processed yet when I call the next time am advised it hasn't been processed. Have an email from the company September *, 2014 advising credit is being processed yet called today and am advised it hasn't been processed yet. So frustrated. Will be calling police to advise of fraud.Desired Settlement: IMMEDIATE refund to my credit card.

Business

Response:

Dear

We are writing concerning the customer's complaint.

We understand the customer returned the unit, but has not received the

refund. Due to the nature of the

complaint, the customer’s account has been reviewed.

The customer placed his order online on July **, 2014, and

was given the 60 day Money Back Guarantee (MBG) when the order was placed. The customer’s order was delivered to him on

August *, 2014, and his 60 day MBG would have ended on October *, 2014. Under the Guarantee, the customer has 60 days

to return the unit for a refund of the purchase price. If the customer keeps the unit for at least

45 days of the 60 days, we will return shipping both ways and refund the

product price.

The customer called in to return on August ** and was

given instructions to return his unit.

His package was received in the warehouse on September **, 2014.

The customer’s refund of $124.17 was processed on

September **, 2014, to the card on file.

Please note that it can take up to two billing cycles for the financial

institution to post the refund to the customer’s account

Please have the customer contact us at

###-###-####, Monday through Friday, between the hours of 6a to 6p (PST)

for further assistance.

Thank you,