Raymour & Flanigan

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The customer service department sent a letter welcoming me to their personal credit account and the inquiry is still in my credit reportI checked my credit report today and nothing has changed
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** PS - You guys are amazing! Thank you for your supportI hope all split-queen boxspring sellers can achieve clarity in their sales by notating on receipts that + = in order to eliminate this problem for consumersKeep up the good work!!!

Hello,It appears the customer has spoken with store management and 217$ has been processed through to the customers financing to offset the difference in the credit and new purchaseIf the customer would still like to see an itemized bill and transactions step by step it may be best for the to
schedule a meeting with store management to go over. Thank you,Kevin

We are working with TD Bank on having the financing terms adjusted. We will contact customer once we have confirmation from TD Bank that the terms have been adjusted. Thank you, T.F*

Good afternoon,Our local management team from the Syracuse area reached out to the customer to discuss this further. We let the customer know our bed bug/infestation policy which states Raymour & Flanigan takes no liability for bed bugs/infestation due to the extensive measures Raymour
& Flanigan takes to ensure the furniture we deliver does not have any signs of infestation before delivering to the customer's home. This is the reason why Raymour & Flanigan would not be able to take the furniture back or refund the customer the exterminator fee or the cost of the furniture. The customer stated she had an exterminator report from Orkin about the bed bug/infestation. The customer is going to fax this report to Raymour & Flanigan so we can review the report and reach back out to the customer to further discuss this situationIf the customer has any further questions about this please let us know. Thank you!

John,Below is a statement from *** ***, a member of our regional management team for Mrs***'s areaShe requested that I provide this to you directly.-Dale------------I have offered to do an in shop repair on Mrs***'s tableHowever, she was not satisfied with thatShe wants me to guarantee for her that if the table is not up to her liking we will exchange the table.Her table is out of warranty and she does not have the Platinum Protection coverageShe is not okay with the fact that the in shop technician has not come to her home to physically see the damage of the table(she has already sent in photos for the team to see.) Which I offered to her and she declinedThat's how we got to this point of me offering to bring the table in and having our In shop Manager try and repair the table which he committed to have done in one day.The customer also wants me to confirm that the table is not going to look repairedWhen I explained to her that no repair is perfect and if I promised her that It wouldn't be truthful on my part, she was infuriated by thatAt that point I told her that we would not move forward with anything else.It's either she allow us to pick up the table, and be without a table for one day for repairsOr she would have to keep the table at no attempt to repair due to it being out of warranty.I will not be honoring an exchange on a table that is not covered under warranty.Thank you so much for your help in this matter and please let me know if you need anything else from meBest regards,*** ***Depot Customer Care LeadR&F Culver Road Service Center

Leadership has reached out to customer to advise that our contractor will be contacting him about repairing the damaged wall in his home...Thank you,T.F*

Good afternoon,We have partnered with local management and were able to provide the customer with a reselection (credit to be used in the showroom to purchase new furniture upon the removal of the old furniture by Raymour and Flanigan)From this resolution, the customer has agreed to these
terms.Thank you.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have never spoke to this man I spoke to a woman named Amy from Raymour Platinum Protection and she negotiated the resolution She resolved the problem by replacing all of the defected furniture and mailing me a bottle of upholstery spray for the seats of the chairs However, I am keeping the year platinum protection plan that I paid for! She told me to call her personal line at ###-###-#### if I have any more issues with the table in the future In fact, she told me to tape a paper to the bottom of the table so I won't forget to call her directly I do not like third parties stepping in and mixing up what the resolution was
Regards,
*** ***

Good afternoon,Our local management team from the Queens area reached out to the customer to discuss this further. We researched into the customer's account further and saw the payment the customer made was placed on the customer's second account they have with us. We are moving this
payment to the customer's correct account. If the customer has any further questions about this please let us know. Thank you!

After reviewing customer's complaint, Management offered to give customer full credit in our store to purchase a new dining set, or a partial refund of her Platinum Protection cost, or a gift card to be used on a future purchase to keep her dining set in its current condition. Customer refused all offers. Thank you, TF*

Hello,Per our credit leadership team, This customer is not signed up for paperless billing, a statement is mailed out each monthLive account status is not available on our in house accounts online regardlessThe $late charge will be removed as a courtesyThe balance on contract is
$and will be $after the removal of the $late chargeAdditionally contract will be brought up to current statusContract has a balance of $and no late fees have been assessed. The last payments made on contract 1, which accounts for the time the account has been delinquent are:2/10/16 $504/2/16 $505/3/16 $1007/5/16 $100 The last payments on contract #2:5/10/16 $1006/10/16 $1007/10/16 $1008/10/16 $100 Each payment made on contract #has been $and made regularly on the 10th of each month since the accounts inception in June of with payments starting in August 2015. Thank you,

Hello,We are showing that the Giftcard was mailed on the 1st, we ask that the customer please allow 4-business days to receive. Thank you!Kevin

Good evening,Our local management team reached out on 3/8/and left a voice mail for the customer in regards to the concerns with their furnitureIn this situation we will be able to assist, and we can be contacted at ###-###-#### and we would be able to take the next needed steps with the
customerThank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
** *** ***

Good evening,Our local management team has reached out to the customer and has offered them a full exchange of their bed, meaning that the customer would be able to get an equal replacement of the bedThe customer had reached back out to our team asking for a full refund and looking to have us pick
up the original bed on Monday 1/8/At this time, our local management team is looking into any additional options for the customer to assist with resolution. Thank you

Hello,We have done everything we can in our power to assistSince this customer is financed through TD bank, any further action should be handled through TD bankTheir customer service phone number is ###-###-####Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I spoke to them and they are not willing to replace the couchhad the couch for under a year and they will not help
Regards,
*** ***

Leadership has reached out to this customer. We have paperwork that shows customer DID receive the items she states she has not receivedAt this time, there is nothing further we can offerThank you, TF*