Raymour & Flanigan

Hello We have spoken with ** *** regarding the customer's account** ***, because they are a financial institution does not allow us to look into to a customer's account for privacy reasons** *** has removed all fees from the account and the total due for the customer is the amount that
was financed, which is $1896.55. Thank you

I have reviewed customer's complaint and reached out to Mr***I have requested him to take and email photos to me, so that I can have a supervisor review the damage to his home and reach out to him with a resolution. Thank you, T.F*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Leadership has reached out to this customer. We offered to credit customer's financed amount by $150. He agreed and accepted the offer. Thank you, T.F*

Good Afternoon - I have reached out to Leadership and asked them to review and respond to customer's complaint. Thank you, T.F*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not want an even exchange at this point in time, its been over two months the fact of the matter is that these sofas are of very bad quality for this to even happen in my particular case is something shocking as there are only two people in the house and the are never usedI contacted raymour and flanigan before thanksgiving, christmas and new years holidays of which I had to purchase plastic chair for my family members to sit since the sofas are not in condition for anyone to sit down I would like to be able to switt the sofas out like the other rep had offered but definitely do not think it is faire to contact someone two months and theee holidays later to offer them the same sofa of bad qualityI did not even hear of raymour and flanigan again until after I called them to only know the sofas werent available they didnt contact me for about two months and now they want to contact me with this jokeThis is irresponsiblilty to the max I would like to receive a phone call from someone who can help in this situation my number is ###-###-####
Regards,
*** ***

HelloWe have spoken with the customer and have offered a reselect, which the customer has acceptedWe also will further discuss with him the delivery issuesThank you

Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The company contacted me one time and as I sent an email to *** @ the Revdex.com, the employee was very rude and snotty. I requested that someone from corporate contact me. The items have NOT been received as I have purchased another dresser and chest from another company. I will NOT pay for items that were never delivered! I have all textes with Todd S** *** that the itms were not, all the way to him trying to switch my furniture. The company has NOT been truthful for the items were not delievered! Email sent to the Revdex.com general inquiries mailbox..."I am writing this email because I was contacted by a "Jennifer" at the Raymour & Flanigan Service Center. I returned her voice message that did not leave a name but a phone number and that her phone call was in regards to my Revdex.com complaint. The voice message was unprofessional as was the call as I returned the voice message. I contacted the phone ####-###-#### and advised who I was and that I was returning a person's phone call. The answerer did not know who may have left the message, therefore as I waited, a "Jennifer" was the individual who got onto the line. I requested clarification if it as corporate or the store calling me. She seemed to be apprehensive to answer the questions. I specifically did NOT want anyone from the store contacting me as I have been given the run around for months and now I have been advised that the store manager who I was dealing with is no longer at the company! To continue about the phone call, Jennifer was rude, demeaning and showed disregard for the situation at hand. I advised that I wanted to speak to her manager or someone within corporate. I am not trusting of any individual that will not provide proper details on the company location calling from as well as not seemed to have read the complaint. I do not feel that I have to reheasre my complaint a it is very clearly written. The fact is that I have NOT received items of furniture and am being charged for them. None of them have been delivered as I have the text from the former manager as well that can be sent to the Revdex.com if needed. (They will be screenshots directly from the texts)."
As you see, that this has definitely NOT been resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID 12607302, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The parts will not be in until SaturdayI cannot say the issue is resolved until the parts are on the bed and work the way they are intended to

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
there is something Raymours can do for me is give me a regular bill payed in full as I requested why is this so difficult!
*** ***

I
have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Regards, *** ***

Good afternoon,From review, we would like to be able to assist with taking a look at the furniture so we can see what options we have open to help resolve the customer's concernsWe have reached out to the customer at ###-###-#### on 11/16/and on 11/20/and left voice mails for the
customer but have not been able to connect with the customer as of yetOn the voice mails the number for customer service was give, ###-###-#### that the customer would be able to reach back out to us so that we can look into what options we have to help resolve their concerns.Thank you.

Good evening,Our local management team from Central Islip has reached out to the customer and left a voicemail with the customer to discuss a resolution with the customer. If you have any questions or concerns, please let us know.Thank you!

Our Credit Manager has been in contact with Mrs*** and we have settled the accountThank you, T.F*

Good evening,After partnering with our local management team, we have extended to the customer a full return of the furniture with a refund of all the piecesThe customer has declined this offerAt this time, we will not be able to extend any additional offers to the customer in regards to this concern.Thank you

Good afternoon,Our local management team from the JFK area reached out to the customer to discuss this further. We left the customer a voicemail and provided a phone number for the customer call our leadership team to discuss this further. If the customer has any further questions
about this please let us know. Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Consumer called Revdex.com and indicated that she would like a $credit on her account to make up for problems, since the furniture she received was of poor quality
Regards,
*** ***

Hello,We apologize the initial error was made but corrections were made and the situation was explained to the customer and correct terms signed forWe'll we are unable to honor the 700$ pricing we can certainly offer the customer a 50$ g/c due to the confusionThis would be the most we are able to offerThank you,Kevin

Hello,We have left a message with the customer offering a credit on his mattressThe original mattress would have to be discarded by the customer. Thank you