Raymour & Flanigan

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution of $off is satisfactory to me Thank you for your help.
Regards,
*** ***

HelloWe have offered the customer a full refundThe customer has accepted this resolution. Thank you

Good afternoon,Our local management team in the our customer's area has been in contact in regards to this situationWe have a contractor that is ready to complete the work needed to be done, however, the customer has a preferred contractor that has not returned our phone callsWe have reached out to the contractor both in the morning and in the evening but have not heard back from themOur management team will continue to reach out to assist in rectifying this situation for the customer.Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Response indicates I was "eventually approved for $1,000" I have no notification of this in writing with an account number

Hello,We do apologize for the customer's frustrationsWe have offered the customer a $gift card, which he has accepted.Thank you

Good afternoon,Our local management team in the our customer's area has been in contact in regards to this situationWe have a contractor that is ready to complete the work needed to be done, however, the customer has a preferred contractor that has not returned our phone callsWe have reached out to the contractor both in the morning and in the evening but have not heard back from themOur management team will continue to reach out to assist in rectifying this situation for the customer.Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that
this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I finally did have the opportunity to speak with the delivery manager and she stated she knew nothing of my complaint previously, which I thought to be untrue since I have an email from a customer care rep, Yakeisha *** on 12/
Asking for photos of the table and stating I would be hearing from the delivery manager the next weekI also was assigned a code tracking my complaint/ call= *** ***She also stated she spoke with the delivery guy and he admitted that he had made a repair to the tableBut she portrayed that it was just a minor repair that is ok for them to doI explained it was NOT a minor repair, that the leg appeared to have been broken off and glued back on, and that the delivery guy bold faced lied to me about it when I asked if everything was okShe admitted it was misleading but would not say it was outright deception, which it clearly wasI have attached the photos of the front and back of the table leg, so u can clearly see this is not minorThroughout the conversation she lacked sincerity and I don't even recall an apology or a true intent to make it rightI was told that she could only offer me in credit and explained that they also replaced the table as if they had done me a favorThey SHOULD HAVE replaced the table, I did not pay for a broken and repaired table!!! They shouldn't act like I should be grateful they replaced itI did not accept the in credit as I felt a percent off my complete order for the lack of service and the deceptive practices by their delivery team.I was then referred to another manager who seemed annoyed with me at bestHer tone and how she addressed the complaint suggested she felt replacing the table was enough and that she didn't believe the delivery team repaired anything, but was assembling the table in the back of the truck as he originally stated to meI don't think she has even seen the photos or knew that he admitted to repairing the table to the delivery managerIf she was aware of these things then her demeanor was less than apologeticIn fact I almost felt like some of the things she said she was inferring that I damaged the table.she offered dollars more which I declinedShe kept saying that's fair and reasonable considering the cost of the table,and perhaps she would be correct if this was damage that occurred in driving the truck over that no one saw or was aware ofThis is not about the table, it's about the premise! The delivery driver intentionally repaired major damage to a piece of furniture and lied to the customer that it was not damaged and there was no problemConsidering a table has legs and one was broken and glued back together, thats major damageNow what would have happened if I hadn't saw the damage until next year? I still would have a table I paid full price for, that was deceptively provided to me damaged I would have been out of luckThe customer should never be placed in a situation like this from a trustworthy businessThe customer should not have to prove they have been screwed over by the delivery teamThe manager said it's a case of he said she saidWell I have photos showing the damage and he's admitted to making a repair in the back of the truck, I disn't see any other defects on the table so they should be putting this together and realize they have a liability on their hands having a delivery team that thinks nothing of doing this to customers.I feel a proper way to make this right is to credit me a discount on my complete purchaseI love the product but their delivery deception and the ridiculous way they try to avoid taking responsibility and keep denying any wrong doing on their part only enflames the disappointment I now have for this retailerI feel 25% off the total I originally financed for the actions of their employee providing damaged prroduct knowingly, for the lack of customer service resolving the problem, for the lack of acknowledging and taking resposibility for the actions of their employees, and displaying unprofessional demeanor in responding to a customer complaintThe customer is not always right, but in this scenario thats the right thing do do
[To assist us in bringing this matter to a close, we would like to know your view on the matter.BEST REGARDS,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have
determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI should not have to pay a restocking fee I wanted credit for the chair and otterman since it was not my fault that the original sofa was not goodI was also charged for another delivery fee for the second couch I got which was never told to me by the sales personAlso the delivery fee was attached to the total price but where it said on the bill delivery fee nothing was written there They have been very rude through out this process, changing times and not contacting me backI am not being unreason when asking for credit for the chair and otterman I'm not asking for a refund which is what most people doIf anything when I did the repurchase on the sofa I ended up spending another $400
Regards,
*** ***

Good afternoon,We do apologize for any delay in communication since reaching out to usThis situation has been brought to the attention of Michael H*** whom the customer was speaking with and he had attempted to contact the customer this week on both 11/13/and 11/14/in which he left voice
mails that provided his direct extension so that he could assist in this situationIf further assistance is still needed, the customer would be able to contact Michael at his direct extension in the voice mail or we can be contacted at ###-###-####.Thank you

HelloWe have attempted to contact the customer and left voicemailsWe are offering the customer an exchange on the bedAs soon are in contact we will schedule delivery.Thank you

Leadership has reached out to this customer and customer has agreed to pay the $price difference, and the $comfort reselect feeWe are exchanging the mattress pad at no charge to the customerCustomer will be reselecting a new mattressThank you, T.F*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I have reached out to our Leadership and have asked then to review and address customer's complaint. Someone will reach out to this customer with to hoursThank you, T.F*

Our Credit Manager has contacted ** *** regarding customer's complaint** *** has confirmed that they were contacted by the customer as well, and the late fee was reversed on 7/6/They have also sent an update to the credit bureausThank you, T.F*

Good afternoon,Our regional director of Sales Steve, was able to speak with Mr***Upon Mr*** making his decision on selection of furniture, Simmons is willing to honor the free gift that was part of the promotionAlso, due to this experience, we have also extended to the customer a
$Raymour and Flanigan gift cardPlease let us know if anything else is needed.Thank you!

Hello, We have reviewed the customers account and request and have contacted him directly to offer a refund for the requested amountA check for is being processed and sent.Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and
find that this resolution is satisfactory to me Although as I told the manager I have spoke in depth with, they did NOT call meThey actually decided to once again call a different person at a number not on my account that I have NEVER given them permission to discuss my account with and leave a message, I was given this message the next day and able to reach a managerI do hope they eventually have a policy in effect to STOP discussing accounts with persons they have NOT been given prior permission to do so as this is unacceptableThe store tried changing what the manager and I had discussed and charge me additional fees but the manager helped and was very responsive in handling my concerns and addressing the issues in the process of the reselectionOtherwise, the reselection I had scheduled was delivered today in the condition it was supposed to be in
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this
does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Raymour has not contacted me about the furnitureWhen I called Raymour today the lady told me she does not know who deals with Revdex.com claimsRaymours rep didn't know who she should transfer me over to help me with my claimTold me I should call back in a couple days and then someone could help me if I don't hear anything back from themThe rep could see there was a Revdex.com complaint, but couldn't tell me anything about itI'm waiting for their responseAt this time nothing is settled

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***