Raymour & Flanigan

Good afternoon,Our local management team from the Poughkeepsie area reached out to the customer and we are going to exchange the power recliner and the console that has been giving the customer issues. This is going to be delivered to the customer on 4/17/18. We spoke with the customer
about a pricing adjustment and the customer agreed to month financing instead of having 50% off. If you have any additional questions please let us know.Thank you!

Good afternoon,Our local management team from our Accounting department researched this situation further and Raymour & Flanigan does not report to the credit bureau. We believe that the account the customer is receiving on his credit report was placed there by our collection agency, ***'s. We have instructed them to remove the account from the customer's credit report and to cease collection activity for the account. The customer code that we see has a balance of $is *** and would not have anything to do with his ex-wife's recent lease purchase. The removal from the credit report can take up to days. If you have any additional questions about this, please let us know. Thank you!

HelloWe have bought this customer's financed account back from TD BankThe customer is now financed through usAfter speaking with our credit department, he is being billed $for months. Thank you

John,We are partnering with our regional management team in the customer's area, and they will be getting in contact within to hoursOnce we receive a response we will update the Revdex.com with our next steps.Thanks, -***

Good afternoon,The reason as to why we are not able to extend more than 20% off a purchase and a $gift card is because the furniture was purchased in January of with the platinum protection plan which is valid for a year time frame for accidental customer caused damagesThere was a service set up for an inspection of the furniture in September of and while post confirming the service with the customer, they were informed that the platinum protection plan does not cover wear and tearAt the end of September 2015, Raymour and Flanigan refunded the customer the amount that they spent on the platinum protection plan of $as they felt that they were misold the platinum protectionA check of $was mailed to the customer. Since we have provided the customer with their money back of the sale of the platinum protection (which then voids out platinum protection going forward), we would only be able to offer the 20% off a purchase and the $gift card for the customer.Thank you

HelloThe platinum protection plan is a repair program for accidental damagesIf we can not repair the item, one of the options is to replace it. We require any damages be reported within to daysIn our brochure it states that accumulative damages are an exclusion of the plan,
for this reason the claim was denied. And at this time we can not offer anything.Thank you

Good afternoon,Our local management team from the Broadway area reached out to the customer to discuss this further. We offered the customer a refund and a gift card for the issues they hadIf the customer has any further questions about this please let us know. Thank you!

Hello,Per the stores leadership, Customer purchased 10,with a balance remaining of for the computer desk and the nightstandThe money from the bed that was returned was applied to the new order of the desk and nightstandAs per Raymour rules if a customer spends over 10,in cash
they must automatically fill out a form for IRS purposes if paid in cash

Hello,We apologize that the customer is having these issues and we have attempted to work with the customer on numerous occasions to assistThe pieces were only covered for the described damages for one year and are years out of warranty at this pointWe attempted to service the pieces free of
charge outside the warranty but service was unsuccessfulWe then agreed to refund the platinum plan as it doesn't cover the damages notatedWe can additionally offer the customer a 200$ g/c but would be unable to replace or credit the pieces at this time. Thank you,

Hello,We have been working with the customer to get a contractor out to the homeWe will reach out to the customer to further discuss, it appears during the last conversation on the 19th there were some concerns with getting a contractor to come out. Thank you,Kevin

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
IIt has been over hours and you have not responded.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
We received a call from Raymour and Flanigan, we are not satisfied with their offerThey are keeping 20% of the total of our furniture and picking it upThis is unacceptable due to the fact that they say they stand by their furniture quality yet they are turning their backs on us and not giving us a full refund.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my
complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I was contacted by the store manager John S*** at Niagara Falls Amherst NY on 09/28/@approximately 10:30am and 5:40pm.Due to my work schedule an answer machine took the messageMy wife did return the call at the store located Niagara Falls Blvd, and spoke to the acting store manager "Danielle" at approximately 6:45pmAn inquiry was made as to what the nature of the call wasAccording to the employee, Danielle, it was for a "reselect" according to Store Manager John S***'s notes on our account, meaning picking out another bed from Raymour and Flanigan's establishmentI do not want to be forced to patronize an establishment if I am dissatisfied with a product, or its employees treatmentI should not have to feel buyers regret after spending funds in an establishment and or to forced to stay at that establishment because the establishment refuses to refund my purchase and creditsI have also attempted to contact the Regional Director of sales Shawn B*** at ###-###-#### on 09/28/in order to resolve this issueNo call has been returned as of yetI would like a full refund for the money spent at Raymour and FlaniganI do not feel it is unreasonable to demand a refund , for goods if a consumer is unhappy with the treatment at any establishment, as I have defined in my original complaint#***.I was advised on 09/25/,Leadership would review and address my complaintI do not feel a reselect by the Store Manager John S*** is a resolution to my complaint

Hello.We have processed the customer's full refund and he will receive it the middle of next weekWe have offered him a $gift card for the inconveniences and he has acceptedThank you

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
They called me to tell me that I had an appointment for June 18th from 10-12pmYesterday June 18th, my daughter called to find out what happened that the tech didn't arrived during time frame,Their response was that they don't give time frames from 10-12pm but from 10-4pmWe told them that we're waiting for them to comeHowever, they schedule an appointment for July 1st and that they will call to let us know the time, but we have no clue of what time will they comeThis is unacceptable, I'm being given the run around again when I also have things to do, I can't waste my whole day waiting for them if they're not going to come when I also have things to do as well

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I contacted ** *** and they told me to contact the Raymour and Flanigan Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Hello,Merchandise was picked up from customer on SEPTEMBER 16thShould be all set.Thanks,

The credit has been processed to the customer's card, as of 6/8/Our system is showing she has a zero balance and a refund was keyed on 6/8/Customer should contact her bank/credit card company for further informationThank you, TF*