Raymour & Flanigan

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined
that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.ive never asked for someone to come at 6pI've only requested 4:30p during the week or Saturday morningThey've denied my requests, which is why I reached out to the Revdex.com.?
Regards,
[redacted]

Good afternoon,Since our customer is financed with [redacted], [redacted] has the credit reporting guidelines that [redacted] is required to followRaymour and Flanigan does not have a hand in [redacted]'s policies in regards to the credit reportingWith our customer being financed through [redacted], for
security reasons Raymour and Flanigan is not able to adhere to the request for the bank's credit guidelinesThanks

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.? Regards, [redacted]

Good afternoon,[redacted] has been communicating with the customer to ensure that all outstanding questions have been answered. In regards to the customer's questions around the gift card, below are the questions our customer had and the answers provided by our local team... A.    How much am I required to spend to use the gift card? i.e. do I have to spend $500 to get $200 off or can I simply purchase $200 worth of items from the store – if the latter is the answer to that question than I that is acceptable There is no minimum purchase needed. You can purchase something equaling $200, and have it paid for, less than $200 and have a remaining balance, or apply it to a larger purchase. B.    What is the expiration date of the gift card? Do I have a six months or a year to use the gift card or am I required to use it within thirty days. All gift cards sent in November will have an expiration date of 4/30/17.If I can use the gift card for purchases costing $200 and under and if the expiration date of the gift card is at last six months in the future – then I will accept the deal. Please let us know if there are any outstanding questions or concerns. Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.A sales rep called me and offered a refund in 60% of purchase price of both my sofa and loveseatI have a voice recording of the representative Elisabeth P[redacted] stated suchWhen I spoke with the leader she was not willing to give me the offered that I agreed to and said that she could only offer me $in store creditI would then loose my platinum Protection Plan and would also have to return my furnitureAs previously stated the white stains were residue that raymour and Flanigan technician left after cleaning my sofa and loveseat in They also agreed to fix the sofa pillows then and never did! The next offer was to give me back the money of the platinum Protection Plan which is unreasonable because it would not be enough to pay for my sofa and loveseat to be professionally cleaned and fix my pillowRaymour and Flanigan continues to lie to me as far as what they will do to resolve this problem and they are misrepresenting the platinum plan to make additional sales from unsuspecting customersThe plan only covers spot cleaning and is a waste of moneyThe furniture is obviously faulty because it started to rip at the seams when I originally purchased itAt this time I feel my only option is to contact a lawyer
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.?
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
The store manager has also me mentioned that Raymour & Flanigan sent a request to all three major credit bureaus to have the hard inquiry removed from my credit report. TD bank will also have the hard inquiry removed from my credit report. 
Regards,
[redacted]

Check request has been sent, we have reached out to wells fargo and consumer should receive that check in 7-business days.Thanks,?

Good afternoon,Our local management team from the Culver Road area reached out to the customer to discuss the customer's love-seat.  Our team picked up the customer's power love-seat on 5/19/18 and we have provided the customer a full refund.  If the customer has any further questions about this please let us know.  Thank you!

Hello,We spoke with the customer on 7/21/and offered her an exchange on the damaged armless reclinerCustomer accepted this resolution and we are swapping the piece out on 7/23/2016Thank you,Kevin S[redacted]

Hello. We have reviewed this complaint and have contacted the appropriate leadership. We will be reaching out to the customer to see if we can come up with a resolution. We will be reaching out to the customer to discuss her concerns. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
My request for a resolution involves a financial reimbursement for the money lost in throwing items of furniture away and having to purchase new items to treat my houseA $gift card is not satisfactory
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not have an infestation. They are saying anything to remove themselves from liability but haven't sent anyone to investigate. Four people sleep in that room. Only when the mattress is on that frame ais anyone bitten.
Regards,
[redacted]

Leadership has reached out to this customer and we will be refunding her the full? original? price for the items she purchased from us.? The refund will be completed once we pick up the merchandise on from her home on June 11, Thank you, TF[redacted]

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.We do not accept the check. The check was delivered but we are not cashing it. When the warranty package was purchased we were informed by the sales department that it covers ALL SCRATCHES, ALL MARKS, ALL RIPS AND TEARS due to wear and tear and one time use as well. We purchased the warranty knowing this information and we were only informed with our last phone call to the warranty department a few weeks ago that our side table and coffee table are included in this warranty. When we called to place the service call in January we were never informed that they tried to repair it as a courtesy. We were informed we had to call again as the repair was not going to "stick". When the supervisor at the warranty department said we were satisfied with the original repair we said no we were not we were advised to sign the form for the technician saying he came out to the house and attempted a repair. When the warranty supervisor was told this they said they cannot find anything from the January visit. The supervisor kept asking if the damage was from a one time incident we said yes but by the time a technician came out 2-4 weeks later more damage had ensued.The warranty department and sales department and technicians are not on the same page. They are all telling us different things and trying to put this issue to rest. However, we do not want the refund we want the couches and the coffee table fixed properly as we were advised upon purchasing this warranty. We were falsely advised regarding the warranty upon purchase and now we are trying to be pushed aside because they want us to have a check and walk away with couches that are damaged.
Regards,
[redacted]

Good evening,After reviewing this situation we were able to come to an agreement with the customer and would be refunding back to the customer $plus taxAt this time it appears the customer should be all setPlease let us know if anything else is needed.Thank you!

Good afternoon,? Ivan, our Depot Customer Care Manager in Randolph has reached out to the customer to provide resolutionBelow is the resolution that was provided to Mr[redacted] by Ivan...? Good afternoon Mr[redacted], ? ? ? As per our conversation, I have authorized the replacement of your Sofa and Loveseat due to the fact that you reported the issues prior to your manufacturer's warranty expiring.? I am also going to replace your dining chairs, being that the reselect was previously authorized.? As I stated during our conversation, I am also authorizing the reselection of your dining table with a 20% restocking fee pending an inspection by one of our Expert Furniture Technicians.? Should the technician deem the table up to manufacturer's standards and in good condition, I will move forward with adding the value of the? two components of the table,? (base and top; highlighted below), minus the 20% restocking fee to your reselection.? In order to move forward with this offer, we will need a response within the next hours.? I have copied the Customer Care Lead on this e-mail, so she may further assist you if you reply after today as I will not be back in the office until Monday, 11/13/2017.? Once we have your response, we can move forward with creating and scheduling your inspection.? Please keep in mind that your current furniture will be removed at the same time as the delivery of your reselected furniture.? We look forward to hearing from you soon.? Have a great day.? Please let us know if anything else is neededThank you!? ? ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]On? Wednesday, September 2, 2015, Raymour
& Flanigan contacted me and said they wanted to resolve my issueI was contacted by their regional manager StevenHe invited me to come into the store and pick a new mattress for the same value as the one I initially purchasedThe new mattress was delivered on Labor Day and I am satisfied
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.
I do not see that the return was processed, unfortunately the credit card that I used to make this purchase has been canceled, which may have interfered with the processing of the return, could you please mail a check?
Regards,
[redacted]