Raymour & Flanigan

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10703401, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have not heard back from Raymour and Flanagan regarding my issue.  I was proactive and over the weekend I reached out via their site chat and was assured that someone would reach out to me and it's days later and still nothing. I'm not sure what to do at this point because the more promises they make, the more promises they break.  It's incredibly frustrating and makes me feel uncomfortable as a consumer.  The couch is half-operable and half in-operable.
Regards,
[redacted]

Leadership has tried reaching out to this customer via telephone and email and has been unsuccessful reaching the customer. The order has been canceled, and a check has been cut and mailed to the customer in the amount of $350, as of 6/22/16. Thank you, T.F[redacted]

Leadership has left several voicemail messages and has corresponded via email to this customer, with no response from her. We will continue to try to reach out to her. Thank you, T.F[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The team has reached out to me.  Again the pieces that have been replaced have the same issue.  They want to replace them AGAIN for a either 4th or 5th time now.  We keep going round and round and getting nowhere.  This is obviously a manufacturer's defect but nobody is addressing the actual issue.  As far as the damages done to my home by the delivery team a manger Miguel has reached out and is making me jump through hoops like a trained money.  I followed all protocol and should not have to bend over backwards but I am doing what I can within reason to assist and get this resolved.  The original rep Madgeline was in charge was extremely rude and unprofessional.  Never followed up, lied about not following up, did 0 research, and just did whatever she could to take them blame off of Raymour and Flanigan.  She just forced me to accept the damages and I will not accept that answer.  Fix what you caused.  That is all I asked.  Please have both of these matters escalated to a higher authority and handled in a much more timely manner then 5 months with still no resolution.  Thank you.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.I have spoken with someone in the credit department who said the hard hit credit inquires were in the process of being removed.  I have also spoke with VP of sales who has not offered any resolution or any compensation.   He in fact said he would not and that I would have to go though with litagation. 
Regards,
[redacted]

Hello, We have spoken to the  customer and apologized for the misunderstanding with sending the wrong bed (the version without storage). We have adjusted the price of the storage bed and offered him the original price. Customer accepted the apologies and is thankful for our method...

resolving the issue. They were scheduled for Oct 4th,  2016.     Thank you,

Leadership has reviewed customer's complaint and has offered customer a store credit and also will be sending her a $50 gift card to our store, which she can use on a future purchase. Customer will go to showroom within next several days to reselect new merchandise. Thank you, T. F[redacted]

Check request has been sent, we have reached out to wells fargo and consumer should receive that check in 7-10 business days.Thanks,

I contacted [redacted] and they told me to contact the Raymour and Flanigan Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Good evening,Our local management team in the Culver Road area has attempted to reached out to the customer to discuss a solution.  We reached out to the account holder and then we were directed to contact the husband and have not been able to contact him.  We placed a part order for a seat casing for the customer.  If you have any additional questions, please let us know.Thank you!

Good afternoon,We have partnered with local management to assist the customer with this concern and on 2/28/2018 we had reached out and left a voicemail for the customer in regards to reselecting the sectional (providing the customer a credit from the furniture in the home to use in the showroom to...

purchase new furniture and remove the old furniture from their home upon delivery). To move forward with this process if the customer would like we can be reached at ###-###-####.Thank you!

Hello,Per our leadership team, At this time that would be the only thing we can offer. The piece is three years past the warranty date and as a show of goodwill we’ve offered the customer $150.00 towards finding a replacement. We did work with her to determine if the damage was fixable but...

unfortunately it is not.Thanks,

Hello, We are now in the process of assisting this customer with their concerns. We have a service appointment set up for inspection on June 25th, 2015.  Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]I have called TD Bank and they told me the refund could take 10 days, I have not received anything as of 2/12/18, As soon as I get the check I will contact you,   Thank you for your help  [redacted]

Leadership has contacted customer and offered to exchange the mattress. Customer will be going to her local showroom to pick out a new mattress on 3/9/16. Thank you, T.F[redacted]

Good evening,We have worked with our local mangement team who reached out and spoke with the customer. For this situation, we have provided the customer a reselection (credit back in the showroom to use to purchase new furniture) at a 75% value back due to damages that are generally not covered...

under our Platinum Protection Plan. As of 2/13/18, we have submitted the reselection to the [redacted] NY showroom. Please let us know if there are any other additional questions or concerns.Thanks.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...

is satisfactory to me. 
Regards,
[redacted] YES,  Raymour   and  Flanigan    contacted  me  the  next  day.   They  are  exchanging  the   sofas.I am   very  happy  with  the  resolution. [redacted]     cell   ###-###-####

Hello,We do have to set up a service with one of our technicians Al for an inspection on the new mattress, that was just delivered. Once we receive our report back from him, we will follow up with the customer on what the next steps are.  Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Good Afternoon, Our local management team in the Central Islip area has reached out to the customer and indicated they have resolved this issue.  If you have any questions or concerns, please let us know. Thank You!