Raymour & Flanigan

Good afternoon,This afternoon 9/26/2017, the customer spoke with [redacted] who acknowledged the mistakes that were made as a whole in parts for the customer which were causing delays. The customer was informed that the pieces have an estimated delivery on 10/20/17 and that the moment they...

arrive into Raymour and Flanigan, we will be reaching out to have the brought to his home as soon as possible.At this time until the parts are in stock, everything seems to be resolved and customer will be contacted the moment the parts come into our warehouse.Thanks.

I 
have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  Regards,  [redacted]

Our Leadership has reached out to this customer and offered to exchange both the Sofa and Loveseat she purchased. We will be delivering the new items to her home on Thursday, June 9, 2016. Thank you, T.F[redacted]

Good Afternoon, Our local management team in the New Jersey area has arranged an even exchange for the power sofa and power love seat.  New pieces were delivered to the customer on 01/13/2018 and we picked up the old pieces.   We have notified the management team who would handle the...

home damage and it is currently being reviewed.  Should you have any questions or concerns, please let us know. Thank You!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Hello,We again apologize the customer is having an issue. The issues she is having are not covered under the Platinum and she is out of the manufacturing warranty. We've offered a refund of the platinum and an additional refund of money of the piece. This would be the most we are able to offer at this time. Should the customer choose the option going forward please feel free to contact us.Thank you![redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello,At this time the customer is reselecting and has selected new merchandise with the delivery set for 1/14.Thank you,Kevin

Good afternoon,Our local management team from Poughkeepsie area reached out to the customer to discuss a resolution.  The resolution was on 4/9/18 we picked up the furniture the customer was having issues with and we refunded the customer their money back.  The customer understands that a...

check refund will be mailed to the customer's home after the merchandise is picked up.  If you need any additional, please feel free to reach out. Thank you!

Good afternoon,Our local management team in the Stratford area has reached out to the customer and we are going to exchange her dinning chair that is scheduled for 4/15/18.  If you have additional questions, please let us know.Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I'm simply not interested in a $150 gift card to buy more of their infested merchandise. I have to pay back $1900+ so a $150 gift card doesn't resolve anything for me.
Regards,
[redacted]

Our Credit Manager has advised that the Credit Bureau takes up to 30 days to update their records. The removal request was submitted on 6/3/16. We will follow up on the removal request. Thank you, T.F[redacted]

[redacted], We sincerely apologize that you are experiencing these issues with the mattress, as well as for the lack of follow up on our end. We have read your complaint in its entirety, and understand that you would like to select a new mattress. At this point, we will be forwarding this to our...

escalation team in your area. This team, which is comprised of directors and managers within your region, will review your claim and provide the best resolution going forward. We please ask for 24-48 hours for our team to respond back. Thank you

Hello,Per our leadership team,We have offered a gift card to this customer. The EFT has advised it is not repairable, and we are not going to offer an eex. The customer does not have platinum, and this is all customer caused damage. She has no coverage for this damage. The leadership team has provided all options in assisting this matter.Thank you,

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Consumer called Revdex.com and indicated that she would like a $300 credit on her account to make up for problems, since the furniture she received was of poor quality.
Regards,
[redacted]

Hello, The procedure for manufacturer defects is to have a service call, so a technician can assess and repair the damage.  This customer accepted service and the call was successful on 7/23.  Our service department called to follow up and the customer stated the service went well....

 Thank you,

Leadership has reached out to customer and we have offered to replace the Bookcase on the bed. Customer received delivery of the new Bookcase today, 5/24/2016. Thank you, T.F[redacted]

Good afternoon,From review, we would like to be able to assist with taking a look at the furniture so we can see what options we have open to help resolve the customer's concerns. We have reached out to the customer at ###-###-#### on 11/16/2017 and on 11/20/2017 and left voice mails for the...

customer but have not been able to connect with the customer as of yet. On the voice mails the number for customer service was give, ###-###-#### that the customer would be able to reach back out to us so that we can look into what options we have to help resolve their concerns.Thank you.

Hello, We have sent both a paid in full letter on 9/12 and a substitute statement showing a zero balance on 9/15 to the customer.   I have attached letterhead showing paid in full, hopefully this will suffice   Thanks,

Good afternoon,Our local management team from our E-Commerce and Credit Department would not be willing to offer anything else to the customer after reviewing the situation further.  The customer was provided with details about about the original terms and could have denied at the time of sale.  We offered a courtesy in November and changed the terms to assist the customer with this situation.  The customer waited to contact us once the interest free time period has expired and could have contacted us during this time period instead of waiting until April.  If you have any additional questions about this, please let us know.  Thank you!