Raymour & Flanigan

Hello,per our credit department, this was resolved earlier today with [redacted]We agreed to split the interest on this as settlement for the mis-understanding.Thank you,? ?

Good afternoon,Our local management team from the Central Islip area reached out to the customer to discuss this further.? We delivered the customer's furniture on 6/7/18.? If the customer has any further questions about this please let us know.? ? Thank you!

Good afternoon,Our local management team from the Platinum Protection department reached out to the customer to discuss this situation with the customer.? We reviewed with the customer that the pictures we received from their furniture is mishandled, neglected, or abused.? This is clearly
stated on page of the Platinum Brochure that was provided to the customer at the time of sale to review.? We spoke to the customer about how our Platinum Protection brochure does not cover overall cleaning of furniture which is also stated on page of the Platinum Brochure.? To resolve the situation and the customer not being satisfied with this, we offered to refund the amount the customer paid for the Platinum Protection, which is $229.95.? If you have any additional questions about this, please let us know.I also attached photos of the customer's furniture to show why the damage falls outside the scope of what the Platinum Protection covers for damaged furniture.? Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I Mentioned in my complaint that initially  we could not figured out and we bought bed last year and after than constantly I zm taking medicine and doing Dr. appointments. You can check with the Dr. Office. Raymour & Flanigan claims that they never have bed bug issues I have attached a online complaint and company did not offer any help and said it's not their issue.To assist in this matter we would like to get your help to take some action and close the complaint. 
Regards,
[redacted]

HelloOur platinum protection plan states it covers up to yearsWith the protection that the customer had purchased, it was for years on the furniture.? Platinum protection plan on mattresses at that time was? valid for years, hence the "covers up to years." We do apologize for any confusion, we are not able to extend the warrantyWe can offer the customer a ? $gift card for any inconveniencesThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear belowOn 12/1/the BBC received the following from the manager of the Poughkeepsie Raymour and Flanigan: 'After reviewing this situation we were able to come to an agreement with the customer and would be refunding back to the customer $plus taxAt this time it appears the customer should be all setPlease let us know if anything else is needed.'? I am still waiting for the refund to appear on my credit cardI have spoken to the manager twice since 12/and he assured me the refund would appear on my credit cardI find it interesting that the initial credit for the purchase ($plus) appeared on my credit card in minutes, but the refund hasn't been processed in days
Regards,
[redacted]

Good afternoon,We have partnered with our local management team and extended to the customer the option to reselect their furniture (a credit in the showroom to be used to purchase new furniture, when new furniture is delivered we will be removing the old furniture). During this conversation, the...

customer stated that they will be coming into the showroom next week to complete this process.Thank you!

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The tech Al came yesterday and jessica called me to day to set up an appt to pick up the second deffective mattress. They are scheduled to come next Thursday to pick it up. Jessica said per approval from John the regional manager a full refund will be issued to my visa card after they pick it up. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined...

that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.ive never asked for someone to come at 6p. I've only requested 4:30p during the week or Saturday morning. They've denied my requests, which is why I reached out to the Revdex.com. 
Regards,
[redacted]

Hello.  Upon inspection of the pieces through photos, we have authorized a reselect under the customer's platinum protection plan. The customer has the ability to go into the showroom and pick out something of equal or greater value to replace the sofa. Thank you

Good Afternoon, At this time, the customer has received delivery on 01/02/2018 of their new furniture and we have picked up the old pieces.  We have discussed with our showroom and delivery management teams the customer's concerns. Our management team has attempted to follow up with the...

customer on 01/03/2018 and 01/05/2018 after their delivery to see if there were any other outstanding concerns. At this time, we have not heard back from the customer.  If you have any questions or concerns, please reach out to us. Thank You!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Leadership has reviewed customer's complaint. A service technician was sent out to this customer's home on March 22,2016, to inspect the depression in the mattress. Using criteria provided by the vendor and tools to measure the depression, it was determined that the mattress is "up to manufacturing...

standards". The technician also found stains on the mattress. Due to the stains, the warranty is voided. We cannot replace the mattress at this time.  Warranty documentation is attached for the customer to review. Customer was offered a $200 gift card to use towards the purchase of a new mattress, but she declined. There is nothing further we can offer at this time.  Thank you, T.F[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
"I have been told by the Vestal office last November that this problem would be fixed very soon. However, no one cares to follow up later on. Also, the company misunderstands the problem every time. I told them specifically that I want the the chair legs to be replaced - not legs of sofa and loveseat. This is because other items I bought from the same shop were matched with the leg color of sofa and loveseat. Please understand that you did not deliver the item I bought. I hope they take my problem seriously and fix the problem soon."
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response is a perfect example of how R&F says they've resolved.1 - the called and left a message2 - they advised to my wife that they'd order the seat cushion and that we'd have to arrange to either pick it up or have a technician come out to install. I was under the impression that the case had been ordered a month ago.3 - I called back to let R&F know that I disagree with their resolution, and simply didn't want to deal with their process anymore and to let me know when they could come and pick up the couch and refund us our money.4 - if not noted before, the 'repair' that R&F completed, has already failed, and their are bunches and a new rip in the seat cushion seam.5 - Rep advised me someone authorized to handle my account would call me within 24 hours.6 - they did not call me back in 24 hours.I hope these details help outline the dissatisfaction, and run-around that R&F puts a customer through. We've now had a torn seat cushion for approx. 2 months.
Regards,
[redacted]

Leadership has reviewed customer's complaint and reached out to offer a full credit on the merchandise he purchased from us and can go to his local showroom and pick out new furniture.  Customer is happy with resolution and has accepted the offer of 100% credit to reselect new merchandise....

Thank you, T.F[redacted]

Good afternoon,Our local management team from Customer Care attempted to reach out to the customer and left a voicemail to with a contact number to call back about this situation.  We have not heard anything from the customer after leaving this voicemail.  Please reach out to our customer...

care phone number of ###-###-#### and we can look into this further.  If you have any additional questions about this, please let us know. Thank you!

Hello, We have read the customer's complaint, and we sincerely apologize for the delay of the headboard and the inconvenience it has caused. Based on our internal notes, this situation has already been escalated to the appropriate groups, and a resolution is currently underway. To ensure that...

this situation does get it resolved in a timely manner, we will re-escalate to the managers in the customer's local region. We expect to hear back from our escalation team within 24 hours. Again, we apologize for this situation and look forward to getting this resolved for the customer shortly. Thank you