Raymour & Flanigan

I'm in retail and the only reason they do this to people is so that the salesman and the manager make there money and it becomes a corp problem. THE GM OF THE STORE TOLD ME TO CONTACT YOU , so at this point . I WANT full refund on my couch . I want my coffee table that they told me they would replace the top of it on the last inspection 2 months ago and still have not called me back on it. I want that fixed and also my fire place needs to be replaced or the remote fixed . if those 3 things fixed ASAP not another 3 4 5 week wait. Im done waiting for them to circle jerk me anymore. I spent over 7k there in one year . I will never bring anymore of my  business or referrals there as well.

Hello,We have been working with the customer to get a contractor out to the home. We will reach out to the customer to further discuss, it appears during the last conversation on the 19th there were some concerns with getting a contractor to come out. Thank you,Kevin

We have contacted the customer and offered to refund them the purchase price of the Platinum Protection, and they have agreed. Refund request being entered today and check will be mailed out to customer next week.  Thank you, T.F[redacted]

Hello,We spoke with the customer on 7/21/2016 and offered her an exchange on the damaged armless recliner. Customer accepted this resolution and we are swapping the piece out on 7/23/2016Thank you,Kevin S[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], but after reviewing my voice mail in box.  I did not receive any voice mail from the business as claimed in their response.  I will reach out to the business today and follow up with the telephone number they provided. After I reach out to the business I will up date the Revdex.com with what have transpired and if I find that this resolution is satisfactory to me or not. 
Regards,
[redacted]

Good afternoon,Our local management team from our E-commerce department has attempted to contact the customer multiple times to discuss this further.  We have left multiple voice messages for the customer to contact us directly to resolve this situation and we have not heard from the customer....

If the customer has any further questions about this please let us know. Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
The business has offered a 20% discount off a future purchase and a $300 gift card. After what we spent on this set of leather furniture,this does not come closeto satisfactory. Akeem at the business was very courteous and understanding but it seemed that the decision was not his but uppermana. If I need to take photosof the furniture or ha e someone come here and see it, we can certainly arrange for that. We feel we should atleastget a replacement of equal value of what we spent considering the horrendous quality and customer service we have dealt with.

Good evening,Our local management team was able to reach out and find resolution for our customer. We went ahead and provided the customer with a comfort reselect, meaning that the customer was given a credit to use in the show room from the mattress to pick out a new piece of furniture. The remainder of the money not used within the showroom would then be applied to the the bank associated to the sale, TD Bank.Thanks.

Good Morning -  Leadership has been in contact with Mrs. [redacted] and they have scheduled a service technician to go out to her residence on 11/3/15 to make repairs to her sofa.  Thank you, T.F[redacted]

Hello,Typically floor sample product is sold as is no returns. We will working with our sales management staff to see what other options might be available and contact the customer. Thank you,Kevin

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Raymour and Flanigan provided the 2015 warranty card; my purchase was made in approximately 2005 or 2006. Is there a card for that time period? Is there any written confirmation that I received it? Using a measuring stick is not useful in this situation; although the sag is (slightly) visible but mostly felt when you lay on the bed (only one side)??? I have contacted the Attorney General and I plan to file a small claim suit if this is not resolved. Offering a $200 credit on a $1600 mattress, will do me no good. I am certain this mattress is defective and hope to have it replaced. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] aAnd [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...

this resolution is satisfactory to me. 
Regards,
[redacted]
While we have a verbal agreement, we haven't received an invoice regarding the refund of the transaction. Please keep case open until further update. Thank You for your support in this matter.   Mr. & Mrs

Hello,Per the leadership team, The product did arrive to our showroom in advance, and  the customer switched his pick-up date several times due to the delay of third party delivery service arriving to the customers home and to our showroom at a later date. Within the advance time of the product arriving, and the customer switching his pick up dates due to delay, the customer did come into our showroom twice when I was present  and I assume a third time when I was off. Which clearly will show that the merchandise did come in advance, was overly inspected by our team , and most importantly the customer. The customer also was clearly communicated that there was a back order on two nightstands and one mirror, in which the customer demanded the product before his departure date . Due to the product being out of stock, we suggested to the customer to pick out a different collection to fulfill all of the customer needs before his departure date which would be in stock, which customer declined. In addition, the customer did accept to take the two floor sample nightstands and mirror from the floor to complete his order. The last inspection ( being the third time)  the customer was in our showroom to revisit the entire order again in addition of the two nightstands including the mirror. He made it clear he wanted to inspect everything before the moving company came to pick up his merchandise so that there was no confusion. We were very accommodating to support his visits each time. The customer was granted a savings from our Lowest Pricing Guarantee on the two nightstands and mirror in which he did accept but  asked for further discount to what he thought would be to his favor, which was declined.The severe scratches, dents, and damages that the customer is describing clearly were not on any of the merchandise when they left our premises. This clearly is a transportation issue from the third party delivery service. I did advise to the customer that they should address their concern with the third party company, not R+F.The merchandise was loaded and inspected by the third party service, and the third party service signed  and acknowledge that the product was in great condition. It was witnessed by our operations team that the third party company had a stack of moving blankets in their truck which they proceeded not to use.The communication was very thorough on our end, and the customer was in understanding  to why it is important to inspect the merchandise before any pick up departures leave our premises to prevent any of these issues or concerns from occurring In advance based on his relocation. That's why we did experience a few visits from the customer to our store to inspect the merchandise. Every piece was shrinked wrapped before it went into the third parties truck and left our store.Thank you,

Hello,It appears at this time the customer has received the delivery as of Dec-17. We'd be happy to offer the customer a 60$ g/c for the inconvenienceThank you,

Hello,Looking into the customers account, it appears we have issued a check to the customers address. 11/1/16thanks,

Good afternoon,Since our customer is financed with [redacted], [redacted] has the credit reporting guidelines that [redacted] is required to follow. Raymour and Flanigan does not have a hand in [redacted]'s policies in regards to the credit reporting. With our customer being financed through [redacted], for...

security reasons Raymour and Flanigan is not able to adhere to the request for the bank's credit guidelines. Thanks.

Hello,As of 9/22/16 reached out to customer and left voicemail. Requested photos to be sent in for review to see what options might be available. Also sent an email requesting photos.No response yet.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is somewhat satisfactory to me.  What I ado not agree is that they would NOT OFFER ME 50% off, only wanted to deduct $600 for the hassle and being this is now their 4th attempt in bringing me food furniture and not damaged! How they wrote their response is wrong. I did not want 72 financing over 50% off. All I was given was 72 financing instead of 36 months financing as I was suppose to originally have. I was also told what day would work for you I said a Tuesday. I was called about 2 hours ago and was told I’m callimg with your delivery time for tomorrow with out asking if tomorrow works. This company has a lot of things to work on! I do have to say I will NEVER purchase again from this company. I’m still upset especially at how they tried to respond making it seem I chose something over another which they never gave much options...
Regards,
[redacted]

Leadership has reached out to this customer and we will be refunding her the full original price for the items she purchased from us.  The refund will be completed once we pick up the merchandise on from her home on June 11, 2016. Thank you, T. F[redacted]