Raymour & Flanigan

Good afternoon,The response from our local team in her region stated the following in order to resolve the concern...We are ordering the casing and cores and upon them arriving into our warehouse we will be inspecting the frame again to ensure that everything is all set. Our team stated that upon speaking with the customer that they were happy with this resolution. If anything else is needed or outstanding in regards to this concern, please let us know so that we can further assist.Thank you!

Revdex.com:
In reference to complaint ID [redacted], I am satisfied with the response from Raymour & Flanigan.
Regards,
[redacted]

Hello, We have offered the customer a refund on his furniture. The customer has accepted this offer. Thank you

Our Leadership has reviewed customer's complaint and has reached out to him. We offered customer a store gift card for his inconvenience and he is satisfied with that resolution.  Thank you, T.F[redacted]

Hello, These items have been in the customer's home for well over a year. We do not have an issue with bed bugs, and this is something that is excluded from coverage under the platinum protection plan.  The customer has spoken with a member of management in our corporate office who has also...

explained this to the customer.  Thank you,

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear belowI would like a FULL and not partial refund. 539.01+tax that was paid.
Regards,
[redacted]

Good evening,Looking forward, since the customer has been in contact with TD Bank and have informed our customer that the refund can take up to 10 business days, please let us know if there is anything else on the Raymour and Flanigan side that we can assist with towards resolution.Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this does not resolve my complaint, because it cannot possibly take 6-8 weeks to take my name of the database.  And I already went into the local store and complained about this in person probably at least a month ago.  Please delete all my contact information now.  That should be easy enough to handle in this day and age with computers.  Thank you.For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I understand that this mattress has since retired and request replacement at the same value, I have purchased an additional extended warrantee with Raymour to protect me with incidence like this
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business...

in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The company contacted me one time and as I sent an email to [redacted] @ the Revdex.com, the employee was very rude and snotty.  I requested that someone from corporate contact me.  The items have NOT been received as I have purchased another dresser and chest from another company.  I will NOT pay for items that were never delivered!  I have all textes with Todd S[redacted] that the itms were not, all the way to him trying to switch my furniture.  The company has NOT been truthful for the items were not delievered!  Email sent to the Revdex.com general inquiries mailbox..."I am writing this email because I was contacted by a "Jennifer" at the Raymour & Flanigan Service Center.  I returned her voice message that did not leave a name but a phone number and that her phone call was in regards to my Revdex.com complaint.  The voice message was unprofessional as was the call as I returned the voice message.  I contacted the phone ####-###-#### and advised who I was and that I was returning a person's phone call.  The answerer did not know who may have left the message, therefore as I waited, a "Jennifer" was the individual who got onto the line.  I requested clarification if it as corporate or the store calling me.  She seemed to be apprehensive to answer the questions.  I specifically did NOT want anyone from the store contacting me as I have been given the run around for months and now I have been advised that the store manager who I was dealing with is no longer at the company!   To continue about the phone call, Jennifer was rude, demeaning and showed disregard for the situation at hand.  I advised that I wanted to speak to her manager or someone within corporate.  I am not trusting of any individual that will not provide proper details on the company location calling from as well as not seemed to have read the complaint.  I do not feel that I have to reheasre my complaint a it is very clearly written.  The fact is that I have NOT received 3 items of furniture and am being charged for them.  None of them have been delivered as I have the text from the former manager as well that can be sent to the Revdex.com if needed.  (They will be screenshots directly from the texts)."
As you see, that this has definitely NOT been resolved.
Regards,
[redacted]

Good evening, In regards to the customer's concern, as of 12/4/17 the customer has been removed from all contact lists. Our Customer Care Manager Shelley for our customer's region has reached out and left a voice mail informing the customer that they have been removed from the lists.Thank you!

Hello,Per the delivery management,"We inspected the first replacement for the customer the day before delivery as we always do for all of our deliveries.  At some point the arm became loose, whether a manufacture defect or what.  The team arrived at the home to find that the arm was loose...

on this sofa as well.  The team called me and I advised that we would have a brand new sofa out to her at her next earliest convenience.  I offered the customer a Saturday delivery with a morning time frame so as to avoid wasting anymore of her valuable time.  The Mrs. agreed and appreciated the thought.  When the customers husband came home to learn that the sofa was in fact not delivered due to the same issue he called the Buffalo CSC very irate.  In speaking to one of our Customer Care Coordinators he demanded redelivery Thursday 10/6 after 4 PM, which we honored.  At this time he was offered the $100 GC which he was ok with.  On Wednesday the delivery team timed their day for Thursday, I explained to them what had happened to this customer thus far and the delivery team suggested delivering the sofa at 6:30AM so the customer did not have to rush home from work or leave early from work.  We finally got in touch with the customer at approximately 2:00PM on Wednesday and the customer said that 6:30AM would work best.  The team took the sofa to the customer at the agreed time on Thursday and to the best of my knowledge the customer was completely satisfied."Thank you,

Good evening,After partnering with our local management teams, we have submitted a reselect in our systems for the customer (credit to be used in the showroom for the value of the old furniture - once new furniture is delivered the older furniture will be removed). The reselect credit to be used in...

the showroom has been accepted at the showroom on 3/16/2018. At this time the customer should be all set. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Consumer called Revdex.com and indicated that the repair that was done was not done well. She would like the product appropriately repaired, since the item is less than a year old, and Raymour should be offering a better quality product. Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The customer service department sent a letter welcoming me to their personal credit account and the inquiry is still in my credit report. I checked my credit report today and nothing has changed 
Regards,
[redacted]

Good afternoon,Our local management team from the Queens area reached out to the customer to discuss this situation.  We let the customer know that she can come on 5/2/18 and just get the parts instead of bringing her old table back.  If you have any additional questions about this, please...

let us know. Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Good afternoon,Customer's concern has been escalated to regional leadership for her area, and someone will be in contact within the next 24 to 48 hours.Thanks,Dale

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12660815, and find that this resolution is satisfactory to me.  However, [redacted] finance ha's informed me they have not received the refund and until they do they are continuing to charge my account even though I no longer have the sofa. I am waiting for confirmation from both Raymour and [redacted] to confirm the refund has been received and taken care of. [redacted] has no recollection or notation about a refund after speaking with one of their customer service representatives.
Regards,
[redacted]

After reviewing customer's account, I have reached out to our Leadership in her local area and have asked them to reach out to Ms. [redacted] regarding her recent service/sales issues. Thank you,T.F[redacted]