Raymour & Flanigan

Hello. We will be delivering the correct merchandise today, March 9th to the customer at the original price quoted. Customer has accepted offer. Thank you

Good morning,From our local team speaking with the customer in regards to her concerns, we learned that it was actually glass that was affected in the matter. Glass is something that our techs are unable to work on. Due to this, we have informed the customer that they will be offered a reselect from this table since we are unable to service. The customer will be receiving an in store credit to use towards a new piece of furniture. Thank you.

Our Leadership has reviewed this customer's complaint. We are in the process of sending out a $95 gift card and we will be looking into other options for a more satisfactory resolution. We will be contacting the customer shortly. Thank you, T. F[redacted]

Leadership has been working with this customer and we have offered her store credit to pick out/purchase new recliners.  Thank you, T.F[redacted]

Good Afternoon, Our local management team in Pennsylvania spoke to the customer earlier this week and offered a replacement mattress of equal or greater value. If you have any questions or concerns, please let us know. Thank You.

Good evening,On 3/7/2018 a member of the local management team has reached out to the customer to discuss the situation of the weather impacting the delivery team being able to successfully make deliveries. At this time, the customer should be all set.Thank you!

Our Leadership has reached out to this customer after reviewing his complaint. We have offered an in-store credit with a 20% fee to return merchandise and pick out something new. Customer has accepted this offer and is happy with resolution. Thank you, T.F[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
James Pitts
I agreed to the re-inspection based upon a desire to be cooperative. The results are not surprising especially since I was  never been provided the referenced "manufacturer's standards," nor copies of the inspection reports. Good business practices and fairness require that I should have this information to at least know  the standards and policies being used to make these decisions.  My only standard and the one that matters the most now is that the mattress is defective. It is continuing to deteriorate, and increasingly causing back and hip stress for my wife  and I. The physical stress is causing growing sleeplessness for both of us and severe pain particularly for my wife's arthritic ailments.If a replacement mattress is not going to be provided I will begin seeking a full refund of my purchase amount plus associated health costs.Again, thank you for your cooperation and outstanding response.

Hello. We have had two service technicians out to the customer's home to look at the loveseat and to make any necessary repairs. In both of the technicians reports, it states that there is nothing wrong with the loveseat. With there being nothing wrong with the loveseats, we can not offer a...

replacement. Thank you

Good afternoon,Our local management team from our Accounting department has stated that the lease the customer signed up for does not go on the customer's credit report.  The lease was done at the showroom with the correct customer information under a different name than who put in the...

complaint. Due to this we would not be able to remove any charges to the customer's credit report.  If you have any additional questions about this, please let us know. Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
James Pitts I have not spoken to anyone but the customer service  representative to schedule a re-inspection of the mattress which is set for tomorrow ( Wednesday, August 12th between 12:15 and 2 pm. ) As I emphasized in my last response, I have agreed to a re-inspection in an effort to cooperate. However the mattress in my view is defective and needs to be replaced. A re-inspection will not cure the physical discomfort my wife and I are experiencing nor the inevitable continuing deterioration of the mattress that will be the source of mounting complaints.  I would be willing to accept a replacement  mattress at this point for resolution.  However, if this is not viable I will move to seek a complete refund of my purchase price and other costs associated with the restitution.Thanks again for your cooperation. 
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Hello. We do apologize for the customer's frustrations! In 2009 our platinum protection plan on mattress was for 10 years, the platinum protection plan on furniture has always been for 5 years. We did service the customer's furniture at no charge, as a courtesy(normally a $75 fee). She has spoken to...

one of our supervisors(Tim) in the platinum protection department, and at this time we can not offer anything, besides what we have with the no charge service. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 They were not responsive at all and kept quoting the salesperson should have advised me that no metal or plastic would be removed.  Apparently the before sale is what matters not any issues after the sale.  I will never purchase anything again from them.  Thank you for your intervention
Regards,
[redacted]

Good Afternoon, Our local management team in the New Jersey area reached out to the customer and offered a $100.00 Raymour & Flanigan gift card. The management team has indicated the customer was happy with this offer. If you have any questions or concerns, please let us know. Thank...

You!

Leadership has reached out to this customer to advise that if they choose a lower priced mattress for their exchange, we will refund them the difference in price.  Thank you, T. F[redacted]

Hello,I have received some additional information. The water damage is considered to be customer caused. The damage is not considered a quality defect and is not covered under the manufacturer warranty. To recognize the customer's inconveniences, we have offered a $150 good will...

gift card.

Hello,At this time we have provided everything we could in this matter. Previous responses show documents with a zero balance. There is nothing else to offer.Thanks,

Hello, Yes, we have put in a check request. You will receive that in 7 - 10 business days. Thank you,

I have received and reviewed customer's complaint.  I contacted customer and asked her to submit photos of the damages for me to review.  I have not received any photos to date.  Once the photos are received, they will be reviewed and we will reach out to the customer with a...

resolution.  Thank you, T.F[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]