R.C. Schwartz & Associates, Inc.

December 20, Revdex.com of Wisconsin Attn: *** *** WGreenfield Avenue Milwaukee, WI 53214 RE: Complaint #*** *** *** Dear ***, I have reviewed Mr***’ complaintMr*** order total was $344.96. Upon processing the order, it
was split into two separate shipments; thus, two invoices and two charges. Mr*** credit card was charged in the amount of $and $on 12/18/Any additional transaction appearing on his credit card is a pre-authorization ensuring that the credit card funds were availableThe funds are released within 3-business days, depending upon the bank’s policyMr*** has contacted us regarding this concern and associates have explained the payment process to him. Various associates have also requested his bank’s information, including a fax numberWe would then contact the bank and request a drop authorization sooner. Mr*** has not provided us with the requested bank information. Mr*** may call our Payment Verification Department at or email them at [email protected] and provide us with the required information so we may contact his bank and request a drop authorization now. If not, he may allow - business days for the pre-authorized funds to be releasedI do apologize for any disappointment regarding the payment process when using a credit card as a payment methodThank you for your time*** ***
Eastbay Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am repeatedly told the same informationYet, the shoes that were sent back and not "found" have not been mentioned or refunded for. 8.5 7.5YI understand certain shoes were over refunded and credits were made to adjust thatMy concern is where did the shoes listed above goI sent them back for a return and was never refundedThere are models that I was not refunded forPending your investigation these items were "not found." Yet when asked to contact UPS to complete an investigation to indeed prove the size and weight of the refunded packages nothing was donePlease stop repeating the same information.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

March 5, Revdex.com of Wisconsin Attn: *** *** WGreenfield Avenue Milwaukee, WI 53214 RE: Complaint #*** *** *** Dear ***, I have reviewed MsFrancis’ commentsOrder number *** was processed and shipped 2/21/to the address
requestedWe apologize for any disappointment regarding the delivery error by UPS and the delay in receiving the packageThe returned order number *** was processed on 3/2/18. A credit card refund of $has been requested for the returned productsA credit card refund of $for the original shipping and handling charge has also been requested on 3/2/Our main priority is to provide the ultimate in customer service to everyoneWe do apologize if we have not met this priority during MsFrancis’ experience with us. Thank you for your timeJane Martin Footaction Customer Service

August 28, 2017 Revdex.com of Wisconsin Attn: *** *** WGreenfield Avenue Milwaukee, WI 53214 RE: Complaint #*** (*** ***) Dear ***, I have reviewed Mr***’s commentsI apologize for any disappointment regarding the condition of
the Nike Metcon DSX Flyknit shoes he has receivedMr*** may return the shoes to us per the instructions provided via the following link: http://www.eastbay.com/customerserv/help:returnUsInternational/ He may also print a Return Form via that linkI have requested a UPS Return Label as well as a copy of his invoice to be sent to him via emailThe time for the return to reach us and be processed is approximately 10-business days from the date it was returnedA $Gift Card has been sent to Mr*** on 8/27/per his previous contact with us. Our main priority is to provide the ultimate in customer service to everyoneWe do apologize if we have not met this priority during Mr***’s experience with us. Thank you for your time
*** *** Eastbay Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have already wasted over an hour with your support team and filing this complaintWasting another hour going to the post office to send back your material, and wait THREE weeks for a refund is not worth the $20.I find it much easier to never use your company again and to advise my friends, family, and coworkers to do the same
[To assist us in bringing this ***er to a close, we would like to know your view on the ***er.]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

January 26, 2017 Revdex.com of Wisconsin Attn: Stacy ***
*** ** *** ***
*** ** ***
RE: Complaint #*** (Michelle ***) Dear Stacy, I have reviewed Michelle ***’s account.I apologize for any disappointment regarding the fit of
the Nike Women’s Club Fleece HoodyOur main priority is to provide the ultimate in customer service to everyoneI also apologize if we have not met this priority during her previous contact with us regarding the return or exchange process.Unfortunately, the hoody is no longer available. I have requested a credit card refund of $today, 1/26/17. The return of the product is not necessary.Thank you for your timeJane *** Eastbay Customer Service

April 3, Revdex.com of Wisconsin Attn: *** *** WGreenfield Avenue Milwaukee, WI 53214 RE: Complaint #*** (*** ***) Dear ***, Unfortunately, I did not receive this notification on 3/17/I have reviewed the account information for
*** ***. The name and address on his account appear as follows: *** *** *** *** * *** *** *** *
*** *** ** *** All orders are subject to payment verification and authorization prior to being processed to shipMr*** placed three orders with us. All orders have been cancelled by our Payment Verification DepartmentOur verification service was unable to verify some or all of the information provided with the orderThe exact reason for the cancellation is not provided to us by the verification serviceA cancellation notification was emailed to Mr***. This cancellation was also explained to Mr*** via telephoneIf he has any further concerns regarding the payment process, he may call our Payment Verification Department at ###-###-####The only acceptable payment method available to Mr*** is Western Union or PayPalSincerely, Jane Martin Eastbay Customer Service

Dear ***,I received a copy of the complaint you filed with the Revdex.com regardingyour recent Eastbay order, and I am happy to assist you with your concerns.I reviewed your account and the chatle-mail logs from your contacts with our eCustomerCare department in regards to your
cancelled online orderIt appears that the item you orderedwas excluded from promotional pricing so the 15% code you used on the order couldn't beapplied to that itemHowever, as you stated in your complaint and when you contacted uspreviously, you didn't see that disclaimer listed at the time your order was placed and our systeminitially allowed the order to process through.Our manufacturers do limit promotional discounts on certain items and unfortunately weare not able to override those guidelinesI cannot state with certainty why the verbiage stating"this item is excluded from discounts" would not have appeared at the time of your order, as wedo not change that information once it is listedAs a courtesy for your inconvenience on thisorder and because you are a longtime and valued customer, I am sending an e-mailed $giftcard for use on a future order, which can be applied to any item regardless of manufacturerexclusions(You should receive this card within 3-business days.)Please be aware, however, that the use of our website signifies agreement with the Termsand Conditions which state, in part, "In the event that a product sold is mistakenly listed at anincorrect price, Eastbay reserves the right to refuse or cancel any orders placed for the productlisted at the incorrect price, whether or not the order has been confirmed and your paymentmethod chargedIf your payment method has already been charged for the purchase and yourorder is cancelled, Eastbay shall issue a credit to your payment method account"In the event you aren't already aware, we refunded your PayPal account in full for theamount of your order (PayPal transaction ID #*** * *** *** ***)If you have any furtherquestions or concerns, please contact us anytime at ###-###-#### or www.eastbay.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** Hello.the USPS shows error information.you can check anther package:94***39*** it shows:March 5, at 12:pmDelivered, Front Desk/ReceptionNEWARK, DE 19711 and this package:March 5, at 11:amDelivered, Left with IndividualNEWARK, DE 19711 these package shows delivered same day same address.but two time.one had been receive,anther lost.my package must been send to others.please check it.Thank you!

April 24, Revdex.com of Wisconsin Attn: *** *** WGreenfield Avenue Milwaukee, WI 53214 RE: Complaint #*** (*** ***) Dear ***, I have reviewed Mr***’s complaintI apologize for any disappointment regarding the incorrect products shipped
for invoice number and from order number Mr*** may return the products to us per instructions provided on the enclosed invoice. He must pay for the return postage since the packages were delivered to a third party freight forwarding companyThere is no exception to this policy.Mr*** has been provided with detailed return instructions per his previous contact with us. A copy of each invoice was also sent to him via email.Thank you for your time*** *** Eastbay Customer Service

April 19, Revdex.com of Wisconsin Attn: *** *** WGreenfield Avenue Milwaukee, WI 53214 RE: Complaint #*** (*** ***) Dear ***, I have reviewed *** ***’s response and apologize once again for the shipping errorsFoot Locker and Eastbay are separate companies who share the same corporate ownership, Foot Locker, Inc. This response will cover all three of *** ***’s complaints including Foot Locker ID #12106519, ID#*** and Eastbay ID#***)As a one-time courtesy, due to the incorrect information provided via Ms***’s Live Chat contact with Zoe B., I have requested the following credit card refunds: Foot Locker Order #- $Eastbay Order #- $There is no need for Ms*** to return the shoes from either order to usIt is important that *** *** understands that if an order is placed and shipped to an address within the United States and forwarded to her in another country, we will only reimburse return shipping and hand***g up to $9.00. She may reference my previous comment with further detailsSincerely, *** *** Foot Locker Customer Service

November 2, Revdex.com of Wisconsin Attn: *** *** WGreenfield Avenue Milwaukee, WI 53214 RE: Complaint #*** *** *** Dear ***, I have reviewed Mr*** comments regarding order number ***I apologize for the shipping error
and missing items. Notes on Mr*** account indicate he received a North Face sweatshirt, rather than product number *** - Nike Club Open Hem Fleece Pants ($39.99). We received the return of the incorrect item on 10/27/17. A credit card refund of $was requestedThe refund amount includes the item of $+ sales tax of $Mr*** had also contacted us via Live Chat on 10/14/regarding the missing products below: Product #*** (M) Gildan Team 50/Fleece Pants ($+ sales tax of $1.08)Product #*** (L) Nike Pack Cotton No-Show Socks ($+ sales tax of $0.96)The Live Chat Associate offered to send the missing items and placed a no charge order. The order was then cancelled per Mr*** request as he preferred a refund. Unfortunately, the refund was not processedI have requested a credit card refund in the amount of $today, 11/2/The refund covers the above missing products ($+ $= $plus sales tax of $= $36.02)Mr*** requested a refund of $37.10; however, the sales tax of $on the correct item he did receive and keep was $($- $= $36.02) A $gift card is on its way to MrCampbell via email. We do appreciate his business and would like him to give us another chance in the future Thank you for your time*** ***
Eastbay Customer Service

To whom it may concern,*** *** has taken the position that a tree is hazardous because he had a company give their opinion that it is dyingHow a dying tree is hazardous and is going to come crashing down at any moment is beyond comprehension. We also have had the tree looked at and in our experts opinion the tree should be taken down at some point but it does not pose any immediate danger at this point of crashing down and killing or maiming anyone. The tree has been contracted to be taken down and the job will be completed this FallFor the record it has not been a year but since last Spring I find it inexcusable that *** *** has taken some personal vendetta against my company based on hearsay and a biased opinion from a company that he hired that was trying to drum up more businessAlso, contrary to what he said about the former tenant moving because of having anxiety sleeping in her bedroom the truth is she could not afford the property any longer because two of her roommates were movingWhat he fails to accept is that we are the property management company that is contracted to oversee this property and we do not own it! The decision to takedown the tree in question is not mine but the owner of the property and she has chosen to use this contractor because he will do it at a price she is able to pay, this price is predicated on him fitting it when his schedule permitsPlease note that the tree in question is only about thirty feet tall, just barely over the roof line so I think *** ***’s position is extremely over exaggerated.In conclusion *** ***’s last statement concerning our Google reviews is petty at best! I think it totally unconscionable that people can write whatever they want online then post it and somehow that becomes fact without any accountability or proofI have been in this business for thirty-five years and I have only been in small claims court five times after doing thousands of leases because we do everything possible to provide a good quality service but unfortunately you cannot make everybody happy.RespectfullyRobert CSchwartz

November 13, Revdex.com of Wisconsin Attn: *** *** WGreenfield Avenue Milwaukee, WI 53214 RE: Complaint #*** (*** ***) Dear ***, I have reviewed Ms***’s commentsThe returned product number - Nike KD X, were inspected by our
Returns DepartmentThe shoes were unacceptable as a return as they were dirty inside and also had a dirty shoe laceWe are unable to restock shoes in that condition for resaleMs*** may review our Return Policy via the following link: https://www.kidsfootlocker.com/help/return-policy--satisfaction-guaranteed.html Our Return Policy states: “Return/exchange merchandise must be unworn and in new condition with original tags.” Our main priority is to provide the ultimate in customer service to everyoneI do apologize if we have not met this priority per Ms***’s contact with our Resolution Specialist who provided her with the return statusWe are unable to issue a refund, gift card or exchange per Ms***’s request due to the condition of the shoesThank you for your time

April 10, Revdex.com of Wisconsin Attn: *** *** WGreenfield Avenue Milwaukee, WI 53214 RE: Complaint #*** (*** ***) Dear ***, I have reviewed Mr***’s complaintMr***’s order number was shipped to a third party reshipping
companyWe do not provide return labels for those shipmentsWe are not able to make any exceptions to this policy Mr*** may return unwanted products to us per instructions provided on the enclosed invoiceHe must pay for the return postage. Products must be received before days of the order shipment dateOur Returns Department will inspect the products and determine whether they are acceptableThank you for your time*** *** Eastbay Customer Service

August 11, Revdex.com of Wisconsin Attn: *** *** WGreenfield Avenue Milwaukee, WI 53214 RE: Complaint #*** (*** ***) Dear ***, I have reviewed Mr***’ responseA $Gift Card was emailed to Mr*** on 8/10/17. If the email is not appearing in his inbox, he should check his Spam/Junk folderHe may also add [email protected] to his contact list so the email is accepted from us. If not received, he may call us at ###-###-#### to request a resendThank you for your time*** *** Eastbay Customer Service

September 11, Revdex.com of Wisconsin Attn: *** *** WGreenfield Avenue Milwaukee, WI 53214 RE: Complaint #*** (*** ***) Dear ***, I have reviewed Mr***’s commentsOrder number was sent in two shipmentsWe are glad to hear Mr
*** has already received one packageTracking results via ups.com indicate the package with UPS tracking number 1Zwas delivered today, 9/11/at 10:A.MI apologize for any confusion regarding the split shipmentThank you for your time*** *** Eastbay Customer Service

April 6, Revdex.com of Wisconsin Attn: *** *** WGreenfield Avenue Milwaukee, WI 53214 RE: Complaint #*** (*** ***) Dear ***, I have reviewed all communication via Chat and Email with Ms***Ms*** was advised that once the order has started to process, we are unable to modify or cancel it. There are no notes on her account indicating her husband called and was advised by an associate that we would request a delivery address change through the shipper once the order shipped. Therefore, we are unable to confirm that informationAs a one-time courtesy, we have requested a credit card refund of $for the order number Ms*** has placed many orders with us. We appreciate her business and hope she will continue to shop with usOnce again, we would like to confirm that once an order has been submitted and has started to process, we are unable to modify or cancel itThank you for your time*** *** Eastbay Customer Service

July 25, Revdex.com of Wisconsin Attn: *** *** WGreenfield Avenue Milwaukee, WI 53214 RE: Complaint #*** (*** ***) Dear ***, I have reviewed *** ***’s account informationThe time for a return to reach us and be processed is
approximately -business days from the date it was returnedA credit card refund in the amount of $and $were requested on 7/22/for the two pair of returned shorts from invoice number We apologize for any delay and inconvenience regarding the processing of the returnThank you for your time*** *** Eastbay Customer Service