R.C. Schwartz & Associates, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed I contacted PayPal and they stated that the dispute is closed and there isn't any reason why the money can't be refundedThey stated if eastbay is having trouble they can contact them directly because they are the ones trying to send money.
Regards,
Travis ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.please remove me from your email list and mailing list, you no longer have me as a customer,thank you again to the Revdex.com,
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

I spoke to my bank they said the charge went through and been approved The items that I wanted to order are no longer in stock they didnt give me a real reason on why the order was cancelled they say billing issue but everything is correct and the bank confirmed it I would like the outcome to be is that they ship the items as planned and charge me as well of course in addtion to compensate me for the trouble especially since im a new customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The response that I received from Eastbay does not at all respond to any part of my complaintI understand that per your verification system that my order did not go throughI would like for you to respond and Tell me WHY my payment was NOT verified, as your company repeatedly told me that this is confidential information and would not tell meYour company needs to disclose to me for what reason you say that my payment was NOT verifiedWhen I went to Wells Fargo and spoke with a banker as well as the Fraud department and they show that Wells Fargo APPROVED both transactions for east bay, that there is money that needs to be refunded since your company is NOT producing the sweatshirt that was orderedI am not going to thank you for the response you attempted to give to my complaint because all that you did was give me the same information that your payment verification and eastbay customer service reps and also your retention supervisor told meI have tried and contact all the departments you listed and got NO where that is why I went to the Revdex.comand as you see I am still getting the continued same run around and blanket responseI demand that you tell me why you say my payment was not verified, what information was not able to be verified, when my bank APPROVED both payments
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.If you look at Eastbay reviews there are MANY reviews that this has happened to several peopleThey are scamming people out of moneyWhen a size doesn't fit they want you to buy "a new pair" and then send in the "old Pair" then always use the excuse that they are "dirty"...they are a scam!!!!
To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Thank you for your poor service and disservice!
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer Ireviewed appear below Foot locker/Eat bay should honor the price to the customer/consumer as prices listed is how merchandise is purchased To placate a customer with $certificate is a slap in the face for not honoring good business practice The certificate was offered for the dissatisfying visit to the store, not as resolution to the issue Foot locker should honor the prices they have marked on items If their employees mismark items, it should be honored and steps should be taken not for it to happen againHowever; to blatantly not honor prices they set forth is not good business practice from the leading foot wear store I await your response I respectfully decline your offer and my resolution is to purchase the item as marked.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

March 29, Revdex.com of Wisconsin Attn: *** *** WGreenfield Avenue Milwaukee, WI 53214 RE: Complaint #*** (*** ***) Dear ***, Unfortunately, I did not receive this notification on 3/14/I have reviewed the account information for ***
*** and apologize for the error in entering the incorrect security code for the payment, which resulted in the cancellation of his ordersPer his previous inquiry, a drop authorization for credit card funds held has been requested on 3/14/17. This request typically takes 24-hours depending on the policy of the financial institutionMr*** spoke with our Customer Care Manager on 3/16/17. Our Customer Care Manager placed an order for the shoes requested and sent them out Next Day Air at no charge on 3/16/17. UPS tracking results indicate the package was delivered to Mr*** on 3/17/at 12:PMWe appreciate Mr***’s patience throughout this process and hope to serve him better in the futureSincerely, *** *** Eastbay Customer Service

1.I don;t received the package,I request eastbay Customer service give me the sign proof,and they Refused2.the order's zip code is 97008,and the USPS delivered zip code is97005,so it;s Two diffe***t locations

January 20, 2017 Revdex.com of Wisconsin Attn: Bradley *** WGreenfield Avenue Milwaukee, WI 53214 RE: Complaint # *** (Sylvia ***) Dear Bradley, I apologize for the delayed response as this is the first notification I have received.I have
also emailed Sylvia regarding this concern.Sylvia’s original order number *** was placed 7/23/and included product number *** - Eastbay Cargo Fleece Shorts (M).On 7/31/16, Sylvia contacted us advising us that she received the wrong productA no charge replacement order number *** for the correct item *** - Eastbay Cargo Fleece Shorts (M) was shipped.On 8/31/16, Sylvia contacted us to inform us the no charge order number *** was not received. We then sent another no charge order number *** for the item *** - Eastbay Cargo Fleece Shorts (M).We received her returned item *** - Eastbay Cargo Fleece Shorts (M) from the no charge order number *** on 10/13/and no credit was due since that was a no charge order.We have not received a return of the incorrect product from Sylvia’s original order. Once that product has been received, a credit card refund will be issued for that item.Thank you for your timeJane *** Eastbay Customer Service

June 15, Revdex.com of Wisconsin Attn: *** *** WGreenfield Avenue Milwaukee, WI 53214 RE: Complaint #*** (*** ***) Dear ***, I have reviewed Mr***’s account informationOrder number included product number BB- Adidas
Originals NMD RPrimeknit, which is excluded from discounts. The product is also noted as “Excluded from Discounts” upon viewing it on our web site. The notation is located just below the size selection boxIt may also be viewed via the following link: http://www.eastbay.com/product/model:278220/sku:BB2952/adidas-originals-nmd-r2-p...⇄ Mr*** contacted us on 6/9/regarding the discount. The associate explained the discount exclusion to him. Mr*** stated he would dispute the credit card charge; therefore, the associate he spoke with requested UPS to return the package to usThe package is currently being rerouted to our Distribution Center. An email notification will be sent to Mr*** once the return has been processed. If the credit card charges have been disputed, no refund will be dueThank you for your time*** *** Eastbay Customer Service

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

February 22, Revdex.com of Wisconsin Attn: *** *** WGreenfield Avenue Milwaukee, WI 53214 RE: Complaint #*** (*** ***) Dear ***, We strive to provide the highest level of customer service to our valued customers and apologize once again that we have not succeeded in doing so for Ms***The store Manager from the Foot Locker in StClaire Square Mall has confirmed that the shoes Ms*** inquired on were mismarked and the price would not be honored. The Timberland boots will not be sold at a price of $No additional compensation will be provided regarding this concernThank you for your time*** *** Foot Locker Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]This not true I have never tell the business that I put the wrong address bthis happen I order from them three times and my order come my right addressSo who ever say I say that they telling a lie and as far as the product how can I send it back when it goes to the wrong address I have not received my order so how can I send send it back THANKS
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.yes the informed me it would release but they did noting to assist in releasing the chargeI had to call my credit card company and have them manually release it which they informed would still be on hold for an additional days.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

February 12,
Revdex.com of
Wisconsin
Attn: *** ***
WGreenfield Avenue
Milwaukee, WI 53214
RE: Complaint # ***
(*** ***)
Dear ***,
I have reviewed Ms***’s
account information
We
strive to provide the highest
level of customer service to our valued customers
and apologize that we have not succeeded in doing so for Ms***
The store
Manager from the Foot Locker in StClaire Square
Mall has confirmed that the shoes Ms
*** inquired on were mismarked and the price would not be honored.
Per Ms***’s previous inquiry, a $compensation gift card
was issued to her on 1/14/
No additional compensation will be provided regarding this
concern
Thank you for your time
*** ***
Foot Locker Customer Service

May 10, Revdex.com of Wisconsin Attn: *** *** WGreenfield Avenue Milwaukee, WI 53214 RE: Complaint #*** (*** ***) Dear ***, Our Team Sales Payment Verification Specialist has contacted Mr*** today, 5/10/17, regarding the payment concern
A credit card refund in the amount of $has been requested today, 5/10/17. If Mr*** has any further concerns, he may contact our Team Sales Department at and reference Cr I do apologize for the delay in resolving this concernThank you for your time*** *** Eastbay Customer Service

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

August 28, Revdex.com of Wisconsin Attn: *** *** WGreenfield Avenue Milwaukee, WI 53214 RE: Complaint #*** (*** ***) Dear ***, I have reviewed Ms***’s commentsOrder number for product number - Nike Hrach 2KFL
(size 11.0), was purchased 6/17/I apologize for any disappointment regarding the quality of the cleatsAll of our Nike products are manufactured and shipped to us directly from Nike. We accept the products from Nike as they are manufacturedAny labeling on the product is done by NikeWe do not advise customers to return products to the manufacturer. If a customer receives a defective product, we advise them to return them to us per the instructions on the enclosed invoiceAs stated in our Return Policy, “Returns received more than days after date of shipment will not be accepted and will be returned to sender.” Since the cleats were purchased on 6/17/16, they will no longer be accepted as a returnMs*** may review our Return Policy via the following link: http://www.eastbay.com/customerserv/help:returnPolicy/ Thank you for your time*** *** Eastbay Customer Service