R.C. Schwartz & Associates, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

B*** Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Eastbay has made more mistakes than should ever be deemed acceptable by a reputable business 1.) the shoes were returned to me, unopenedI have special, Bright tape I use, and it was still fully intactWe called customer service asking why the box wasn’t even opened, and they said we followed “the wrong return directions.” We had a discussion with customer service explaining that we followed their website instructions impeccably, and they told us they would email us the correct instructions. 2.) email was sent to wrong email addressSo we called back to check on status. 3.) directions and label were sent to correct email address and we followed them 4.) we were issued a refund in the form of a gift cardWe spoke with customer service, again, and they told us that we were given a gift card because we were outside the day window. 5.) we spoke with a supervisorShe was the epitome of disrespectShe said that the shoes were dirty with rocks in themWe said that was impossible and wanted to see pictures. 6.) she said that eastbay “couldn’t send us pictures of the rocks in the shoes” which is downright bullsh*tThis supervisor, Ashley, then told me that my floors were “probably so dirty that they caused the shoes to be unreturnable.” She hung up on me. 7.) we called backTwo different customer service reps told my husband and me that they “could not access my account because Ashley was editing it.”8.) spoke again with Ashley, who asked us if we were trying to make her laughWe told her that, at the beginning of the calls, there was a notification that we were being recorded and that we would be making a complaint to the Revdex.com and corporateAshley said corporate “wasn’t capable of accessing these calls.”9.) this has been a nightmareOur soccer leagues have all had similar experiences with eastbay and happily pay a little extra money to deal with a legitimate businessLesson learned! Stay far, far away from this scam of a business! If I had a dollar for every mistake this joke of a business made during this nightmare, I’d have my refund in full and then some!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I find the time it took to obtain this "shipping manifest" oddly delayedI fully believe it to be forged and fraudulent.
Regards,
*** ***

January 20, 2017 Revdex.com of Wisconsin Attn: *** *** WGreenfield Avenue Milwaukee, WI 53214 RE: Complaint #(Katherine D*** Dear *** I have reviewed the information in Katherine’s account and have also discussed this concern with our
Payment Verification Department SupervisorOrder number was processed and shipped 12/17/Katherine contacted us on 12/16/regarding multiple pre-authorizations requested on her credit card. The reason was due to her order being cancelled and then un-cancelledThe associate she spoke with explained this to her and also requested an electronic reversal with the bank to remove the pre-authorizations, which was accepted by the bankA pre-authorization is a request of funds to be held, not an actual credit card chargeUpon further investigation with our Payment Verification Department, it was confirmed that Katherine was not charged for the order on 12/17/16. However, she was charged $on 12/30/and also on 12/31/We sincerely apologize for the error of the duplicate chargeA credit card refund of $has been requested on 1/19/A compensation gift card of $was sent to Katherine via email on 12/16/due to this inconvenienceWe do apologize for the delay in resolving this concern. We appreciate Katherine’s business and hope she will continue to shop with us in the futureThank you for your timeJane Martin Eastbay Customer Service

July 27, Revdex.com of Wisconsin Attn: *** *** WGreenfield Avenue Milwaukee, WI 53214 RE: Complaint #*** (*** R***) Dear ***, I have reviewed Ms***’ account informationOrder number was placed 7/17/17, processed for
shipment on 7/18/and shipped 7/19/via UPS with a tracking number of 1Z577140YW20414039. Tracking via UPS indicates the following: 7/20/17: Destination Scan in Minneapolis, MN 7/25/17: Departure Scan Maspeth, NY 7/27/17: Minneapolis, MNPackage was transferred to Post Office and delivery is scheduled for 7/28/Orders shipped via Standard shipping may transfer from UPS to USPS for deliveryOur estimated delivery time for Standard shipping is 5-business days from the date of shipmentTherefore, with delivery scheduled for 7/28/17, it is a one day delay as that would be the 7th business day from the date of shipmentWe apologize for the delivery delay and any inconvenience. There was no shipping and handling charged; therefore, no refund due on shipping costsPer Ms***’ previous inquiry, a compensation gift card of $was sent to her via email on 7/25/17. There is no further compensation dueHowever, if the product is unwanted, she may return it to us per the instructions on the enclosed invoiceThank you for your time*** *** Eastbay Customer Service

February 12, Revdex.com of Wisconsin Attn: *** Colmerauer WGreenfield Avenue Milwaukee, WI RE: Complaint # *** * *** *** Dear ***, I received your correspondence and reviewed the information in Mr***’s account. I sincerely apologize
for his continued inconveniences in trying to resolve this situation. I have entered a refund of $back to his PayPal account, which they should fully process back to his account within 3-business daysThank you for your time*** *** Customer Care Supervisor Eastbay Tell us why here

July 13, Revdex.com of Wisconsin Attn: *** *** WGreenfield Avenue Milwaukee, WI 53214 RE: Complaint #*** *** *** *** Dear ***, I have reviewed *** *** *** account informationI have contacted our Warehouse Shipping Supervisor, who
investigated the shipment, weighed the products included with order number *** and confirmed that products were missing from the shipmentI have requested a credit card refund of $for the missing Nike Club Explode ShortsI apologize for the delay and any inconvenience regarding this concernThank you for your time*** ***
Eastbay Customer Service

March 23, Revdex.com of Wisconsin Attn: *** *** WGreenfield Avenue Milwaukee, WI 53214 RE: Complaint #*** *** *** Dear ***, I have reviewed *** *** complaint*** contacted us on 3/14/regarding the condition of the shoes
(*** AJ Mid)A UPS Return Label was requested and sent to *** so the shoes could be returned to usWe do not offer to “accept” a returned product prior to receiving itAll returned products are inspected by our Returns DepartmentThey determine whether a product is acceptable as a return. Upon inspection of the Jordan AJ Mid shoes, they were found to be dirty and worn without any defectsThe shoes are unacceptable as a returnTherefore, no exchange order will be processed. The shoes have been returned to ***Our Return Policy may be viewed via the following link: https://www.eastbay.com/customerserv/help:returnPolicy/ Thank you for your time*** ***
Eastbay Customer Service

Submitted a 2nd claim already with UPS in early OctoberMy wife called them on 11/as we have not heard from themWas told by repAllanis that the 2nd claim was approved and a Check was mailed back to Footlocker Incon 10/for the full claim amount in questionShe said I will need to contact Eastbay and follow up with themMy wife then called back Eastbay with her findings and was told by the supervisor Teresa that they have only notes stating the original claim was denied and we need to contact UPSShe explained that she did and asks if we could do a way call with UPSShe said the UPS will need to call Eastbay Claimed Dept and they can not call themBut they didn't have a claims department number to give to her Frustrated with the lack of help on Eastbay's part, she called UPS again and a Supervisor will try to contact Eastbay and it does show the 2nd claim was reimbursed to Footlocker IncWe would just like some help in this situation

From: *** *** *** Sent: Wednesday, October 26, 12:PM To: Info Subject: Complaint letter sent to R C Schwartz & As in Spokane, Washington Oct26,
*** ***
*** ** ***
*** ** *** R C Schwarz & As*** ** *** ** *** ** *** Attn: *** Greetings, This letter is written in follow up to our phone conversation of Sept15th, 2016. I own and live in the house just to the east of the house that your company manages at *** *** *** *** **. As I discussed with you on the phone there is a dead tree at that house which is between our houses. There are white fungi balls growing out the side of the tree. As I discussed with you I had *** from Atlas tree service look at the tree. His opinion was that it was a great risk of falling over as it as the fungi showed it was rotting on the inside. You acknowledged that you were aware of it and that it was a hazard. You said that you tree cutter had been in the office just the day before and it was on his list of things to do. You assured it would be cut down very soon ***, the tenant that lived there with her brothers until very recently, called the owner of the home on July 20th, and told her of the problem and your refusal to deal with it I know she also contacted you over a year ago about it. The woman owner of the home *** said was very rude to her and told *** to never call her again and instead to call you (R C Schwartz). She said she did call your office on July 20th and reported the dead tree to you again. She was very anxious about sleeping in the bedroom on the corner of the house for fear the tree would fall on the house and crush her. That is a large part of the reason why she moved from the home. She said the person she spoke to knew the dead tree was there and it would be taken care of "very soon." So it has now been over a year that you have known of this hazard to my house and to your tenants. I feel you having not been speaking the truth when you said it would be taken care of very soonWhat is the name and number of your tree cutter. I want to call and talk with them? Also, when I google your company and read the reviews I see of the comments are negative. Some are very, very negative. It appears your company makes a habit of not responding to maintenance issues of your tenants This problem would be so easy to remedy. It makes no sense to me why you don't spend the money to have the tree cut down. It will be very expensive for you and the owner of the house if the tree falls on either of the houses adjacent to it Sincerely, *** *** cc Revdex.com

March 14, Revdex.com of Wisconsin Attn: *** *** WGreenfield Avenue Milwaukee, WI 53214 RE: Complaint #*** (*** ***) Dear ***, I have reviewed Mr***’s complaintMr***’s order shipped 2/26/via Standard shipping (FedEx/USPS) with a
tracking number of 9***Mr***’s address included only a P.OBox with no street addressOrders with only a P.OBox in the shipping address can only be sent via USPS and may take up to business days for deliveryOrders may also ship via Fed Ex/USPSAdditional information regarding shipping to a P.OBox may be viewed via the following link: https://www.eastbay.com/customerserv/help:shipDomestic/ Tracking results today, 3/14/18, indicate the package is at the Post Office and available for pickup as of 3/13/Therefore, the package arrived at the Post Office on the 11th business day from the date shippedI have requested a credit card refund of $for the shipping and handling charge due to any misunderstanding regarding the delivery time frameOur main priority is to provide the ultimate in customer service to everyoneWe do apologize if we have not met this priority during your experience with usThank you for your time*** *** Eastbay Customer Service

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution will be satisfactory when in fact the catalogs cease to be in my mailbox.
Regards,
Jason ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This still does not resolve my issueI understand the information presented, however I was not fully informed after speaking to the Chat AssociateIt bewilders me how a company would not wish to make things right for me, the customer based on miscommunicationI am extremely upset and discomforted by this entire experience so far. I do not believe there is anything more the company could say that would result in my satisfaction unless that is to give me a refund.
Regards,
*** ***

January 12, 2017 Revdex.com of Wisconsin Attn: *** *** WGreenfield Avenue Milwaukee, WI 53214 RE: Complaint #(John M*** Dear ***, I apologize for the delay in responding as I did not receive the previous notificationsI have
reviewed the information in MrM***’s accountMrM*** had requested the military discount of 20% for Order number from 10/30/There was a delay in verifying his military statusWe responded to his email inquiry on 11/17/and apologized for the delay in the military verification process. A PayPal refund of $was requested on 11/17/16. A $compensation gift card was also emailed to MrM*** 11/17/We confirmed that he is now eligible for the 20% military discount on qualified products for the next months. We also provided detailed instructions on how to receive the discount during the checkout process upon placing an order via our web siteThank you for your timeJane Martin Eastbay Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

November 1, Revdex.com of Wisconsin Attn: *** *** WGreenfield Avenue Milwaukee, WI 53214 RE: Complaint #*** (*** ***) Dear ***, I have reviewed Mr***’s commentsI apologize for any disappointment regarding the return process of
order number at the Foot Locker retail store. Notes on Mr***’s account indicate that he has contacted us regarding this concern after this complaint was submitted. Customer Service has informed Mr*** that the charge would be released by 10/25/17. If the credit card charge has not been released, Mr*** was advised to contact Customer Service at ###-###-#### for further assistance. Thank you for your time*** *** Foot Locker Customer Service

May 1, Revdex.com of Wisconsin Attn: *** *** WGreenfield Avenue Milwaukee, WI 53214 RE: Complaint #***(*** ***) Dear ***, I have reviewed Mr***’s complaintMr*** has contacted us regarding this concernAn apology was offered for the
incorrect item shippedWe do accept returns per instructions on the enclosed invoiceThe order was shipped to a U.Saddress in Wilmington, Delaware. Mr*** used a freight forwarding company to then send the package to an international addressWe do not reimburse return shipping and handling for orders sent via a freight forwarding company. There are no exclusions to this policyThank you for your time*** *** Eastbay Customer Service

March 26, Revdex.com of Wisconsin Attn: *** *** WGreenfield Avenue Milwaukee, WI 53214 RE: Complaint #*** (*** ***) Dear ***, I have reviewed Mr***’s complaintAll orders are subject to payment verification and authorization prior to being processed to shipMr***’s order number and were cancelled 3/22/by our Payment Verification DepartmentOur verification service was unable to verify some or all of the information provided with the ordersNo further details are provided to us by the verification serviceMr***’s credit card has not been chargedAny transaction appearing on Mr***’s statement by us is a preauthorization ensuring that the funds were availableDepending on the policy of his bank the funds would be on hold and be released within 3-business daysIf Mr*** has any concerns regarding the order cancellations, he may contact our Payment Verification Department at We do also accept PayPal or Western Union Quick Collect as alternate payment methodsThank you for your time*** *** Eastbay Customer Service

February 16, Revdex.com of Wisconsin Attn: *** *** WGreenfield Avenue Milwaukee, WI RE: Complaint # *** * *** *** Dear ***, I received your correspondence and reviewed the information in Mr***’s complaint. As we discussed,
this is listed as a second notice but we did not previously receive notification of this concernMr***’s order was placed on 12/12/and was held for verification by our Payment Verification Department (PVD). The order was cancelled on 12/16/due to not passing verification and we notified Mr*** of the cancellation the same day. He contacted us on 12/17/requesting to know why the order was cancelled and was told at that time that it did not pass payment verificationOn 12/30/we received a Bizrate comment from Mr*** regarding the reason for the cancellation and his request for compensation. We sent the following information: Response: Email To Customer - All orders are subject to payment verification and authorization prior to being processed to shipYour order has been cancelled by our Payment Verification Department as your credit card was declinedThere is no compensation for an order cancelled due to a declined paymentFor any additional information regarding your payment, please contact our Payment Verification Department at ###-###-####- eCC During the online order process and in the initial confirmation e-mail, our customers are informed that all orders are subject to payment verification. In addition, during high-demand releases such as this one, customers are also informed on the product page and during checkout that their item is not guaranteed until they receive a shipment confirmationI apologize that we are not able to provide Mr*** with additional details regarding the cancellation of his order but as he is aware, our payment verification process is confidential company information that we are not able to release to customers. We do reserve the right to cancel any order and we do not issue compensation for declined payment situations. I apologize that he was not contacted sooner but we did contact him immediately when his order was cancelled. Unfortunately there is not a designated timeframe for payment verification as all orders and customer situations are differentThank you for your time*** * Customer Care Supervisor Eastbay