Realty III, Inc.

Hello ***, I received your complaint via the Revdex.com about your experience with the Choice Privileges Credit Card PromotionAt Choice Hotels we are on a mission to provide exceptional service to every person that rests their head in one of our bedsWe always strive to do better,
and your communication helps us maintain a higher standard of quality controlI can see this matter is important to you and has caused frustrationsI have escalated your complaint to a Coordinator in our Choice Privileges’ Resolution DeskYou can expect a call from them to further discuss the account We’d like a do-over, and I hope you’ll give us another opportunity to show you a better experience with the Choice Hotels brandsWe look forward to having you back! Take Care, Laura P*** Coordinator, Executive Customer Relations CC: ***

Hello ***,
I’m following up with you about your communication regarding your stay at Comfort Inn, Whitsett NCThank you for taking the time out of your day and giving me the opportunity to help you
The hotel has informed us that a credit card dispute has been filed regarding this matterWe are
unable to assist with compensation until that process has been completedAt Choice Hotels we are on a mission to provide exceptional service to every person that rests their head in one of our bedsWe always strive to do better, and your communication will help us maintain a higher standard of quality controlWe hope that we can continue to be your Choice in the future
It’s been a privilege working with youIf you should need any further assistance, I’ll be waiting with a smile and am just a phone call awayYou can reach me at ###-###-####
We look forward to having you back!
Take Care,
Jamie C***
Coordinator, Executive Customer Relations
Reputation Management
Tel ###-###-####
Fax ###-###-####
***@choicehotels.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Choice Hotels contacted me yesterday Unfortunately, I wasted another minutes on the phone with them, in an attempt to get my money refundedI spoke with multiple individuals that told me the promotion I wanted to take advantage of should have been completed through the 1-Choice Hotels number or Choice Hotels and that it required a TWO night stayThey had no idea regarding the promotion, that is the subject of this complaintI have attached a copy of the promotion I was trying to take advantage of and it says nothing about a two nite stay minimum, or making the reservations through a 1-number of Choice Hotels website As previously indicated on multiple occasions, I went to the ***hotels website (which directs you to another *** site) on 4/(last day to make reservation per promotion) and tried to make the reservation for 6/(my spouse's birthday); however, it appears there was a reservation glitch and it reflected 4/instead of 6/ When I tried to contact the hotel directly regarding this promotion, they indicated that a two night stay was required for this promotionI feel I was misled regarding the promotion and the fact no one at *** or Choice Hotels seems to know what promotion I am referring to is even more frustrating -- as if I made the whole thing up I was even asked "Where did you get the card from because I've never heard of that." As a well seasoned traveler and Veterans Advantage card holder, I have stayed at many hotels over the years but if this is the treatment from *** and Choice Hotels, I will never stay at another one and will be sure to post on yelp and all other hotel review sites my experiences, in addition to my business colleagues
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I'm a Choice Privileges Member (***)I was not completely refunded for the cancellation of my reservation at Clarion Inn & Suites, New Orleans, LA for Nov26/29, 2015, not at my fault or will but as a result of the hotel's management changeI paid for this reservation Reward Points and Buy PointsI'v been refunded for the amount paid for the Buy Points, but the remaining Reward Points never been refunded (back into my Points Account)Trying to set this with the business, I was bounced between Customer Relations, Member Services and Service Center, put on wait for long periods of time, but no one wants to fix this problem.The remaining Rewards Points back into my account
Regards,
*** ***

Hello ***, I am writing on behalf of the Executive Customer Relations Department of Choice Hotels International. We are concerned about the problems you recently experienced. We are writing to thank you for taking the time to bring these matters to our attention. Your
willingness to share your recent experience is genuinely appreciated The principal goal of our hotels is to provide dependable service to each guest at a reasonable price. Consequently, it is disappointing to learn that you are unhappy. Please accept our sincere apology However, in order for us to promptly resolve the issues you raise, we need more information. If you would, please contact us at *** or send the following information back via email: Hotel Address: Hotel Phone Number: Date of reservation; Name on the reservation; Confirmation Number; We look forward to researching this matter for you upon receipt of the information requested. Sincerely, Paula ***

Dear *** ***, It is my pleasure to assist you. My name is Kevin and I am writing from the Executive Desk at Choice Hotels First, let me thank you for your loyalty to Choice Hotels and for your Elite Diamond membership with Choice PrivilegesBoth are greatly appreciated
I was disheartened to hear of your recent troubles with your Choice Privileges accountOur goal at Choice Hotels is to always exceed our guest’s expectations and to provide you with a great value and a positive experience whenever you contact us or stay with usI am greatly disappointed that this has not been the case, especially for one of our Elite Diamond Choice Privileges membersI would like to apologize on behalf of Choice Hotels for any failings on our partPlease know that your feedback has been documented under comment ID and will be used to help us improve I understand how important this issue is and I have reached out to our Account Care Team to review your account and to contact you with a resolutionYou can expect to be contacted within 48-hours, no later than Friday July 21, We take these matters very seriously and I will personally follow up with the team on Friday as well Thank you for taking the time out of your busy day to make me aware of your concernsI look forward to a speedy resolution that will allow you to continue staying at Choice Hotels with confidence Kind regards, Kevin C. Executive Guest Services East Mayo Blvd, StePhoenix, AZ Phone: ###-###-#### Fax: ###-###-#### Email: [email protected] Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me I spoke with the Choice Hotels representative and they agreed to replace my reward points Sad that it took filing a complaint with Revdex.com to get them to respond but I do thank the Revdex.com for being available to get companies to respond to legitimate complaints
Regards,
*** ***

Dear ***,I am writing on behalf of the Executive Desk of Choice Hotels International, to review the concerns you have raised and follow up with you regarding your recent experience. Thank you for contacting us regarding the smoking fee placed on your credit card from you recent stay at the *** Inn in Merrillville, INWe appreciate that you took the time to bring this matter to our attention. Since each Choice Hotels International property is independently owned and operated, their operations policies are written and enforced by the individual management at the propertyWith this in mind, we must defer to the hotel for any resolution to your comments regarding one of their policiesPlease know that not only are your comments duly noted by our office but are also forwarded on to the appropriate parties for review as necessaryThey also appreciate your feedback and are interested in providing positive guest experiences.We apologize for any frustration this may have caused and would like to thank you for raising your concerns with usWe look forward to serving your future lodging needs.Sincerely,Beckie W.Coordinator, Executive Customer Relations Reputation Managementtel ###-###-#### fax ###-###-####E Mayo BoulevardPhoenix, AZ 85054ChoiceHotels.com

7/27/
*** ***
*** *** ***
Louisville, KY
Dear ***,
I am writing on behalf of the Choice Privileges Department of Choice Hotels International. We are concerned about the problems you recently experienced with regards to the Choice Privileges policiesI am writing to thank you for taking the time to bring these concerns to our attentionWe appreciate your feedback as a valuable member
Choice Hotels International’s goal is to provide quality accommodations and dependable service to all of our guests. In this regard, and to insure accuracy, the Choice Privileges does have certain terms and conditions which must be adhered toThese terms and conditions can be found on www.choicehotels.com
The stay you requested credit for was made on a 3rd party websiteReservations booked at expedia.com, hotels.com etc… do not qualify for Choice Privileges RewardsTo ensure your stay earns points, please reserve on choicehotels.com or through the Choice Hotels Mobile AppIf you are unable to reserve at choicehotels.com, you are welcome to call Central Reservations as 800-4-CHOICEOur reservation specialist are happy to assist you with your reservation needs
Thank you for your loyalty to Choice PrivilegesAgain, we want to thank you for taking the time to share your concerns with us. We want Choice Hotels to remain your first choice when you travel. We look forward to serving your future lodging needsIf we can be of any further assistance, please contact us at ###-###-####
Sincerely,
Chandra
Resolution Desk Coordinator Tier II
Shared Services Department
Choice Service Center * *** *** *** *** *** *** * Phoenix, AZ
www.choiceprivileges.com

*** ***
*I'm writing on behalf of the Executive Offices of Choice Hotels International. We are most concerned about the problems you experienced, and I am writing to thank you for taking the time to bring this matter to our attention. Your willingness to share your concerns
and observations is genuinely appreciated. In addition, we would welcome the opportunity to speak with you personally, with a view to hopefully addressing these matters to your satisfactionIf you would be so kind as to call our office at *** or email us with your concerns at *** and refer to *** at your convenience, we will be delighted to assist you. Sincerely, Paula*** *** ***
*** ***
*** ***

I'm writing on behalf of the Executive Offices of Choice Hotels International. We are most concerned about the problems you experienced with a reservation at the Rodeway Inn in Belleville, new Jersey, and I am writing to thank you for taking the time to bring this matter to our
attention. Your willingness to share your concerns and observations is genuinely appreciated. In addition, we would welcome the opportunity to speak with you personally, with a view to hopefully addressing these matters to your satisfactionIf you would be so kind as to call our office at ###-###-#### or by email at [email protected] we will be delighted to assist you. James P***Executive Guest Services tel ###-###-####fax ###-###-####[email protected] E Mayo BoulevardPhoenix, AZ 85054ChoiceHotels.com

Hello ***, I received your complaint via the Revdex.com about your experience with the Choice Privileges Summer PromotionAt Choice Hotels we are on a mission to provide exceptional service to every person that rests their head in one of our bedsWe always strive to do better, and
your communication helps us maintain a higher standard of quality controlIt’s disappointing to hear of the frustrations you encounteredI’m glad a supervisor from Choice Privileges was able to reach out and speak with yourself on 9/2/to clarify the terms and conditions of the Summer PromotionI see an additional 1,points were added to the accountWe’d like a do-over, and I hope you’ll give us another opportunity to show you a better experience with the Choice Hotels brandsWe look forward to seeing you in New YorkIn the meantime, please don’t hesitate to give us a call at *** *** and we’ll be happy to helpWe look forward to having you back! Take Care, Laura P*** Coordinator, Executive Customer Relations CC: ***

Dear ***, First, on behalf of all of us here at Choice Privileges Customer Service, thank you for being one of our valued membersI am writing on behalf of the Choice Privileges Department of Choice Hotels International. I am concerned about the problems you recently experienced with
regards to the Choice Privileges program spring promotionI am writing to thank you for taking the time to bring these concerns to my attentionI appreciate your feedback as a valuable member.Choice Hotels International’s goal is to provide quality accommodations and dependable service to all of our guests. In this regard, and to insure accuracy, the Choice Privileges promotions have certain terms and conditions which must be adhered toThese terms and conditions can be found on https://www.choicehotels.com/deals/free-night and are agreed to when a member registers for the promotionThe rules of each promotion are also located at the front counter of each Choice Hotel and in the breakfast areaAfter reviewing your account, I see that you did earn two free nights equaled to 8,points each last yearI see that you spent one free night at a 16,point hotel and did receive a refund of that amount when you canceled the reservationThose points are part of your balance which is 17,Free nights start at only 6,points and the point values of hotels vary based on location and time of yearFree nights can range up to 35,points per nightThe spring promotion awards a free night equal to 8,points once two separate qualifying stays are in your accountAs stated on the promotional material, most Choice Hotels are more than 8,points per nightTo reserve your point reservations please call 800-4-CHOICE or log in at choicehotels.comThank you for your loyalty to Choice PrivilegesAgain, I want to thank you for taking the time to share your concerns with me. I want Choice Hotels to remain your first choice when you travel. Sincerely, Chandra Tier II Coordinator, Resolution Desk Shared Services Department

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I was told it is my fault that the reservation is not shown in the system. I know I made it. I have no idea why it is not in the system. I feel that Choice hotels is calling me a liar. I am extremely offended since I have stayed here before and the mamnger of this hotel, still has not returned my call. Does this hotel care about customers like me who would be staying there continually.
Regards,
*** ***

MsP*** the manager has done NOTHING to make me feel that she is truly sorryShe did not even call me to apologizeI AM A MAJOR DEAL on social mediaI have hundreds of thousands of followersMy back is covered in bed bug bites I have bites in my face and headMy husband was also bittenI had to throw away all of my belongings that I had in that room in fear that I would bring them home with meThe manager of this hotel does not care how this have effected my life and I do not care how my blogs are going to effect your businessCONSUMERS MUST BE MADE AWAREMSP*** did not offer me any compensation for my pain and suffering.
Complaint: ***
I am rejecting this response because:
Regards,
* ***

Hello, I am writing on behalf of the Executive offices of Choice Hotels International. We are concerned about the problems you recently experienced with the website, and we are writing to thank you for taking the time to bring these matters to our attention. Please accept our apology We appreciate your letting us know what is happening and please know that we are always here to assist you Again, we want to thank you for taking the time to share your concerns with us. We want Choice Hotels to remain your first choice when you travel. We look forward to serving your future lodging needs. Paula Coordinator, Executive Customer Relations Reputation Management tel ###-###-#### fax ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: This is the whole basis of my complaintThe system is rigged where they give you free nights like they state but then they dictate which hotels you can use itIf I use 16,points on night then what happens to my other free nightThis is and deceptive advertisingAs I stated I have tried times in the past year to use at least free night but was told that the hotels were all above 18,points. They have contacted me twice saying I can use my points at 2- 9,point hotels but that doesn't add upWhen questioned they had no reply. This is deceptive and a scam. . Please post thisMy next step is the federal trade commissionthe only thing I will settle for is free nights (in writing) or certificates
Regards,
*** ***

Hi ***,I appreciate that you took the time to give us valuable feedback about your reservation made on our websiteIt was disappointing to hear the experience was below expectations. We are here to make this process as seamless as possible to get your trip started on a high noteI have
researched your concerns to ensure we covered all basesOur website displays all relevant information prior to confirming, cancelling, or changing any reservationThroughout the booking process and again when confirming an Advance Purchase Rate reservation, the website states specifically: “GUARANTEE POLICY
This is a pre-paid and non-cancellable rate planOnce your reservation is confirmed, cancellations or changes are not allowed (including changes to the guest's information)No refunds or credits for early departure, cancellation or no-showIt requires full pre-payment for the entire stay and is fully non-refundableYour credit card will be billed between the time of booking and the day of arrivalThe room(s) you have reserved will be held until 7:AM the morning following your scheduled arrival date.”
We do hope that you will give us another chance in the future and stay with Choice Hotels.
Take Care,
Shayla S***
Coordinator, Executive Customer Relations
tel ###-###-####
fax ###-###-####
***
*** * *** ***
Phoenix, AZ
ChoiceHotels.com
cc: NY

Hi ***, Thank you for taking the time out of your day and giving us the opportunity to help you resolve your complaint with the Comfort Inn Red Horse in Frederick, Maryland, with the reservation issues you encounteredI would like to apologize for any inconvenience this may have caused youI
have submitted 12,points to your Choice Privileges #***The points are available immediately for your useWe look forward to having you back! Take Care, Donna S*** Coordinator, Executive Customer Relations CC: *** ***