Realty III, Inc.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because, as I said to MsS*** from the Executive Customer Relations Department during our call, all it would take to resolve my complaint is for someone from Choice Hotels to go to a Starbucks, purchase a $gift card and send it to meChoice Hotels has spent FAR more in personnel time -- not to mention my numerous telephone conversations with various departments of Choice Hotels -- without solving something that should be incredibly simpleMsS*** even admitted during our telephone conversation that other Choice Hotel customers were experiencing the same problem with non-fulfillment of the "Extra Rewards" advertised through the Choice Privileges programIt is now more than a month since my first stay at a Choice Hotels property and I still have not received the advertised and promised "Extra Reward" which I selectedAll I have is a case number: ***Were I to "accept" this latest communication from Choice Hotels, my complaint would go away and they would have no incentive to fulfill what their advertising promises
Regards,
*** ***

Dear *** ***: Thank you for contacting us regarding your recent experiences with Choice Hotels InternationalWe appreciate that you took the time to bring these matters to our attention and are sorry to learn we did not fully meet your expectations.Your feedback is important to us and has
been duly noted by our officeWe hope you will view this matter as an isolated incident, an exception to the high standards of service and hospitality our hotels are known to offerWe hope you will choose Choice Hotels to accommodate your future lodging needsIf you require further assistance, please contact us by calling our toll free number at ###-###-####Sincerely,
Donna S***
Coordinator, Executive Customer Relations
Reputation Management
tel
###-###-####
fax ###-###-####
***@choicehotels.com
*** * *** ***
Phoenix, AZ ***
ChoiceHotels.com

Dear ***, My name is Kevin and I'm writing from Executive Guest Services at Choice Hotels International. First, let me thank you for taking the time out of your busy day to reach out to Choice Hotels regarding your recent experienceIt is greatly appreciatedWe are very concerned
about the billing issues you experienced during your recent stay at the Econo Lodge Inn & SuitesYour willingness to share your concerns and observations is genuinely appreciated.We would welcome the opportunity to speak with you personally, with a view towards addressing these mattersTo resolve a billing issue like this, the management team at the hotel will need to be contacted as each hotel is independently owned and locally operatedIf you would be so kind as to call our office at ###-###-#### or email us at [email protected] with any additional detailsPlease refer to comment ID ***We would be delighted to assist you by reaching out to the hotel’s management team.Thank you again for contacting Choice HotelsWe look forward to hearing from you Kind regards,Kind regards,Kevin C. Executive Guest ServicesEast Mayo Blvd, Ste100Phoenix, AZ 85054Phone: ###-###-####Fax: ###-###-####Email: [email protected]: *** us why here

Hello ***,
Thank you for reaching out to us to share your concern with your recent experience at the *** *** in Paradise, PAIt is disappointing to hear you did not enjoy your time spent at one of our trusted brands
I can see this matter is important to you and your
comments were previously forwarded to the local hotel managementAccording to our records you chose to accept Choice Privilege points as a resolution for this complaint from our Customer Relations department
We’d like a do-over, and I hope you’ll give us another opportunity to show you a better experience with the Choice Hotels brandsIn the meantime, please don’t hesitate to give us a call at ###-###-#### and we’ll be happy to help
We look forward to having you back!
Take Care,
Jamie C***
Coordinator, Executive Customer Relations
Reputation Management
tel ###-###-####
fax ###-###-####
***@choicehotels.com
CC *** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:I spoke to Gary on July and was offered $50, then $75, then half of the amount, each time being told "that's the most I can do." He did also call the hotel to see what they were willing but said he got an answering service several times (in the middle of the day.) I requested to have a manager call me backThe next day I did speak with one and I was offered the original differential plus one night at a discounted rate and then the original differential plus a full night refundAgain, this was "the best they could do" both timesI pointed out that not just one, but both of these were not cut and dry issuesI spent hours in these last couple months trying to get the rightful price that was advertised and was called a liar even though I had proof and basically told I don't know how to use a website, even when the "advanced rate" option wasn't availableAlso, the fact at the hotel, the supposed manager came into my room and continued to harass me after I asked him to leave, according to the general manager they logged that I didn't want my room cleaned (which is falsified information) and the fact that the "manager" was willing to let me into a complete strangers room to prove it was occupiedI stand for the full amount refunded.
Regards,
*** ***

Dear *** ***:I am writing on behalf of the
President and Chief Executive Officer of Choice Hotels International. We are concerned about the problems you
recently experienced at the Quality Inn in Savage, Minnesota, and we
are writing to thank you for taking the time to bring these
matters to our
attention. Please accept our apology.Guest comments tell us what
we are doing right, what we are doing wrong and how we can improve. Thus, your willingness to share your
experience is genuinely appreciated. Our
goal at Choice Hotels International is to provide dependable service at
reasonable prices to all of our guests. Your comments have been duly
noted by our office and forwarded on to the appropriate parties for review and
corrective action. They also appreciate
your feedback and are interested in providing positive guest experiences.I have checked the billing from the hotel and I have found that on 12.22.15, the hotel credited your *** ending in ***, $Again, we want to thank you
for taking the time to share your concerns with us. We want Choice Hotels to remain your first
choice when you travel. We look forward
to serving your future lodging needs. Sincerely,Donna S*Coordinator, Executive Customer RelationsReputation Managementtel
###-###-####fax ###-###-####***@choicehotels.com *** * *** ***Phoenix, AZ ***ChoiceHotels.com
CC: *** ***

Dear ***, I'm writing on behalf of the Executive Offices of Choice Hotels International. He has forwarded your comments to the Executive Customer Relations Department, requesting that we follow up and respond to you directly We are most concerned about the problems you
experienced and I am writing to thank you for taking the time to bring this matter to our attention. Your willingness to share your concerns and observations is genuinely appreciated In addition, we would welcome the opportunity to speak with you personally, with a view to hopefully addressing these matters to your satisfactionIf you would be so kind as to call our office at ###-###-#### and refer to *** at your convenience, we will be delighted to assist you. You can also email us at [email protected] Sincerely, Paula M Executive Guest Services tel ###-###-#### fax ###-###-####

Dear ***, My name is Paula with the Executive Offices for Choice Hotels. We have received your Revdex.com comments againI am disheartened that you arrived to find no reservation. I apologize this was your experienceWe are unable to locate the reservation and to proceed further would need to see the email confirmation. If you are able to send this to us at *** we can proceed furtherAgain I apologize for your poor experience Sincerely, Paula M Executive Guest Services

Dear ***, I'm writing on behalf of the Executive Offices of Choice Hotels International. We are most concerned about the problems you experienced with the making a reservation, and I am writing to thank you for taking the time to bring this matter to our attention. Your
willingness to share your concerns and observations is genuinely appreciated In addition, we would welcome the opportunity to speak with you personally, with a view to hopefully addressing these matters to your satisfactionIf you would be so kind as to call our office at ###-###-#### or email us at [email protected] and refer to *** at your convenience, we will be delighted to assist you Paula M Executive Guest Services tel ###-###-#### fax ###-###-####

Dear ***, I'm writing on behalf of the Executive Customer Relations Department of Choice Hotels International. We received your comment submitted via the Revdex.com, and are following up with you regarding your recent experienceWe would like the opportunity to speak with you personally, to hopefully addressing these matters to your satisfactionIf you would be so kind as to call our office at ###-###-#### or by email at [email protected] we will be delighted to assist youThank you for your time and patienceSincerely, Kari SExecutive Guest Services tel ###-###-#### fax ###-###-#### [email protected] *** * *** *** Phoenix, AZ *** ChoiceHotels.com CC: ***

Dear ***, I am writing on behalf of the Executive Offices for Choice Hotels InternationalWe received your response regarding your billing concern for the Econo Lodge located in Scranton, PAI am writing to thank you for taking the time to bring concerns to our attentionOur records indicate that your credit card was refunded, and we sent you an e-mail containing the refund receipt on August 1, If you have not received this e-mail, please feel free to contact us at ###-###-#### or [email protected] and we would be happy to resend the informationWhen calling, please reference comment number ***We want Choice Hotels to remain your first choice when you travelWe look forward to serving your future lodging needsSincerely, Jose Executive Guest Services Choice Hotels International tel ###-###-#### fax ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I am not disputing the validity of the charge as I clearly stated this was my error My problem is with the way I was treated by management I did not deserve being treated with rudeness and disrespect If this is how your management treats people then I will be choosing a different hotel chain I highly doubt this is the type of person you want representing your company I will make sure through through all avenues available to me to let other potential customers know the type of people who are representing your company As a parent of two girls playing traveling sports I will also make sure or teams look elsewhere for accommodations It saddens me that as a loyal customer in the past that you would defer to rude and disrespectful management
Regards,
*** ***

Hello ***,
Thank you for reaching out to the Revdex.com to share your concern with your recent experience at the Suburban Extended Stay Hotel in Stuart, FloridaI’m writing from the Executive Customer Relations Desk of Choice Hotels InternationalIt is disappointing to hear you have
not enjoyed your time spent at one of our trusted brands
I could see this matter is important to you so I called the Suburban Extended Stay to see how management would remedy your concernsChoice Hotels International believes in empowering local businesses, and since each hotel is independently owned and operated we want them to have the first opportunity to make this rightThe Suburban Extended Stay agreed to compensate you nights at that location to resolve this for you
We look forward to having you back!
Take Care,
Shayla S***
Coordinator, Executive Customer Relations
CC: *** ***

Dear ***, My name is Jose and I am writing on behalf of the Executive Offices of Choice Hotels InternationalI would like to thank you for your comments submitted via the Revdex.com regarding your missing key at the Cambria hotel & suites Washington, D.CConvention CenterPlease
allow me to apologize for any inconvenience and frustration this matter has caused for youPlease rest assured, your comments have been reviewed and duly noted by our offices and in the hotels records under reference number ***We would like to the opportunity to speak with you directly regarding this matterAt your earliest convenience, please feel free to give us a call to ###-###-#### or send us an e-mail to [email protected] look forward to speaking with you soonSincerely, Jose AExecutive Guest Services [email protected] tel ###-###-#### fax ###-###-#### *** * *** *** Phoenix, AZ *** ChoiceHotels.com CC: ***

Below is a copy of the response sent to *** ***:
Hello *** ***,
I am writing in response to a complaint that our office received from the Revdex.com regarding your stay at the Quality Inn located in Logansport, INOur goal is to make every reasonable attempt to adequately address all matters of concern raised by our guests, in a timely and forthright manner
Since each Choice Hotels International property is independently owned and operated, their operations policies are written and enforced by the individual management at the property. With this in mind, we must defer to the hotel for their response to your comments regarding one of their policies.
We apologize for any frustration this may have caused and would like to thank you for raising your concerns with us. We look forward to serving your future lodging needs
Take care,
Gary D***
Coordinator, Executive Customer Relations
Reputation Management
tel ###-###-####
fax ###-###-####
***@choicehotels.com
*** * *** ***
Phoenix, AZ ***
ChoiceHotels.com
cc: *** ***

Hello ***, I received your Revdex.com complaint about your experience with the Comfort Inn & Suites in Colton, CAAt Choice Hotels we are on a mission to provide exceptional service to every person that rests their head in one of our bedsWe always strive to do better, and your
communication helps us maintain a higher standard of quality controlI attempted calling the phone number ###-###-#### provided in the Revdex.com complaint and have left a voicemail today around 2:PM MSTI would welcome a chance to catch up with you when you have a minute to spareYou can reach me at ###-###-####I look forward to hearing from you! Take Care, Laura P*** Coordinator, Executive Customer Relations Reputation Management tel ###-###-#### fax ###-###-####** *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me because I was contacted via phone and the person finally resolved the issues that have been ongoing for five years.
Regards,
** ** *** ***

Dear ***, I hope you’re doing wellMy name is Jose and I am writing on behalf of the Executive Offices of Choice Hotels InternationalI would like to thank you for taking the time to provide feedback to the Revdex.com regarding your recent stay at the Cambria hotel & suites
Washington, D.CConvention Center in Washington, DCPlease allow me to apologize for any inconvenience these cleanliness issues may have caused for your stayWe pride ourselves in providing clean and comfortable accommodation for each of our guests, and its is disappointing to learn that your stay left plenty to be desiredI assure you your comments have been duly noted in ours and the hotels recordsI have also reached out to the hotel and spoke with the Guest Services Manager, EvelynEvelyn assured me she would be reaching out to you shortly to discuss your experience with you directly so that the matter may be addressed appropriatelyOnce again, we appreciate you bringing your experience to our attention and allowing us the opportunity to address your concernsI am confident that Evelyn will provide the best resolution for your experience, and remind you what great accommodations Cambria and Choice Hotels can provideShould you have any further questions or concerns, please feel free to e-mail us at [email protected] or call us at ###-###-####Thank you for choosing Choice HotelsWe look forward to providing accommodations for your future travel needsSincerely, Jose AExecutive Guest Services [email protected] tel ###-###-#### fax ###-###-####*** * *** *** Phoenix, AZ *** ChoiceHotels.com CC: ***

Dear *** ***, My name is Kevin and I'm writing from Executive Guest Services at Choice Hotels International. First, let me thank you for taking the time out of your busy day to reach out to Choice Hotels and for your Choice Privileges membershipBoth are greatly appreciatedWe
are very concerned with the issues you experienced with your stay at the Comfort Suites at HarbisonYour willingness to share your concerns and observations is truly appreciatedWe would welcome the opportunity to speak with you personally, with a view towards addressing these mattersIf you would be so kind as to call our office at ###-###-#### or email us at [email protected] with any additional detailsPlease refer to comment ID We would be delighted to assist youThank you again for contacting Choice HotelsWe look forward to hearing from you Kind regards, Kevin CExecutive Guest Services East Mayo Blvd, StePhoenix, AZ Phone: ###-###-#### Fax: ###-###-#### Email: [email protected]: ***