Red Pocket Mobile

Review: I established service with Red Pocket Mobile back in December and had no issue when I went to renew my plan for the month of January I began to have data connectivity issues where for the entirety of my month of service I had no cellular data connectivity for which I pay for. I am currently on the $49.99 plan and my mobile number for this account is ###-###-#### included in this plan is unlimited talk, text and data with 3gb of the data on the lte speed my issue came about whit Red Pocket Mobile customer service reps not being able to fix my issue and the biggest issue was I was told on two occasions that the problem would be escalated to a higher level tec to see if they where able to fix the issue but on both the occasions this wasn't the case. On top of all this every time I call there service line its on average a 30 minute wait just to speak to a rep and when you do get through to a rep about thirty percent of the time the call is lost but when its not lost all the reps have you go through the same trouble shooting procedures without listening to you explain to them that you have been through this same nonsense before and would just like for your problem to reach the proper tec to get it fix.Desired Settlement: I would like for the company to extend and Olive branch and give me a month of service free of charge and ensure that they will have my data work as it did when I started service with them.

Business

Response:

Dear [redacted],We apologize for the inconvenience. We checked your account MDN: ###-###-#### and extended it for another month. Your service will be good until March 17, 2015 on a $49.99 plan. Please turn the phone off and turn it back on after a minute or two then test the service. Let us know if further assistance is needed. We are here for you!Sincerely,Red Pocket Mobile

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10436890, and find that this resolution is satisfactory to me.

Regards,

Review: I tried to purchase additional minutes for 4 days. My on line debit card was rejected for the three charges, but they continued to block it, even though my bank said there was no problem on my end. They continued holding my finances for 5 days (I'll be lucky if they take it off tomorrow, since I was told they would take it off yesterday, but instead, they re-instated it). Meanwhile, I have not gotten any minutes added to my phone. This entire process took four hours a day on the phone for three days, another couple hours another day, and gas to drive to stores where they assured me I could purchase their cards. In the large metropolis of Dallas, they told me of six stores where their product was sold, and not one of the stores had ever heard of Red Pocket Mobile. My bank said the middle man who deals with the credit cards, put a hold on it because the Red Pocket Mobile company had a lot of fraud.After all these days of hastle, time, effort and energy, they still wouldn't offer me any compensation. I will never do business with this company again!!Desired Settlement: I want the hold taken off my debit card and a couple months of unlimited phone minutes awarded to me!! This is for the 15 hours of phone time I had to spend being put on hold, disconnected buy their employes,talking to them and talking with the bank, and gas going to and from three stores trying to purchase their cards. Meanwhile, I had no phone service for five days. This was advertised by Senior Mobile as a no hastle service for seniors. What a joke that is.!

Business

Response:

Dear [redacted],

We apologize for the inconvenience. We found the

declined payments on our system that were processed on June 23 &

24,2014. Transactions were declined due to an address or ZIP code

mismatch with the address on file with the card issuing bank based on

the settings in the Merchant Interface.Please note that the security

features on our website is for your protection.

When there is a failed transaction, it is debited from your

available balance but you would see that it is not included in your

outstanding balance or the account balance to be paid.

There

could be something waiting for approval, which would drop off from the

list of pending transactions after a while because it was declined. We

sent an authorization hold removal on your email address, [email protected].

Please send that to your bank as proof that the payment has been

declined and the funds won't be collected by Red Pocket Mobile. In

addition, we would be glad to give you 5 days unlimited service to compensate

the days that you were unable to use your phone.

Sincerely,

Red Pocket Mobile

Business

Response:

We

understand how you feel and we would like to resolve this issue. As we

check, your SIM and refill was purchased from a dealer .

Unfortunately, we are not able to refund the amount paid for that as we

can only refund those that were purchased directly from us. We see

that your account is still active with us, we would be glad to extend

your airtime and give you 15 days of unlimited service instead of just

5 days.

We value our customers and we are working to improve our service.

Payment by e-check is already available which you can start using on

your next refill. Our customers can now purchase a SIM card or topup at

GoRedPocket.com using a USA checking account, and not just

credit/debit card or PayPal. Please note that this service works only

with checking accounts in accredited US banks. If you still prefer

purchasing from a store, you may visit a Target store , just give us the

location and we would be happy to check.

Red Pocket Mobile is very unprofessional. The service is poor and the customer services is horrible. The representatives do not listen and talk over the customer. I asked to speak to a supervisor with two different representatives and both would not transfer me to a supervisor. I was first left on hold for a long time and secondly the call mysteriously dropped. They clearly do not care about customer satisfaction. I am about to drop them the same way they dropped my call.

Review: Bought a starter kit at CVS. Opened the kit, did not have a nano SIM card which I required, followed instructions to receive a free nano SIM card by calling a toll-free number. Called the number, was promised a nano SIM card after 3-5 business days. 9 days later, called again because never received nano SIM card or anything else from this company in the mail. Correct address was confirmed. Promised another card to be re-sent, but at present I have no further recourse to pick up the nano SIM card at any location. I have paid for a product and am being given the runaround. This is meanwhile costing me damages business-wise and socially.Desired Settlement: I would like to be able to pick up the nano SIM card at their business location, only 2 hours away from my address. best would be for them to have the card sent to their address in LA so that I can go there and pick it up, and also have reimbursement for travel to that location.

Business

Response:

Dear S[redacted],We apologize for the inconvenience. As we checked, your order was sent on Nov.04, 2015. Another SIM was sent out on the 14th of November and we can see that your account has beenactivated on November 16, 2015. Also, your account's expiration date has been extended for another 3 days. Thank you for understanding.Sincerely,Red Pocket Mobile

Review: I purchased a red pocket sim card then monthly service . it was fine for 3 months or 4. I received a text message about a upgrade. I clicked on it and did what I was told. a few days later my phone stopped working. I went on line and contacted them after over a hr they kept telling me sorry for the wait . finally they said my service stopped working cuz of the upgrad. I told them I have health issues and legal reasons why I cant be out of service and all they kept telling me is I will receive a sim card in 5 to 7 business days. I then called red pocket "from a different phone because mine no longer works" I was on hold for well over a hr and they told me the same thing. I asked to speak to a supervisor both on phone and online, I was told in a supervisor isnt around. I went round n round with the person on the phone they told me at 1 point that I should try another service till I receive my sim card. I asked them what if I have a health emergency and was told I would b out of luck. I screen shot and recorded the conversation and went to the store I purchased the product from they pulled the product off thier shelves . I went from store to store and they did the same. this product is a scam and should be taken to court and shut down. my phone # is or was seeing how it dont work [redacted] so people know red pocket is part of AT&TDesired Settlement: I would like my $ returned to me . this company should b shut down . AT&T should b ashamed of them selves

Business

Response:

Dear F[redacted],We apologize for the

inconvenience. It's true that we are upgrading your service to GSMA for

free. Your phone number won’t change. Your great Red Pocket plan won’t

change. And it won’t cost you a cent, nor will you lose any airtime

days. You’ll just get better network coverage! We just need your

shipping address and we would be glad to send your free SIM. You also

have the option to purchase a new SIM and we will just apply credits on

your account.Please note that the last refill applied on your account was purchased from store and it's worth $29.99 only not 49.99. If

you still wish to refund that amount, provide your PayPal account and

we would be glad to process a refund for $29.99 . If you don't have

any PayPal account, just kindly verify your billing address. Sincerely, Red Pocket Mobile

Review: Red Pocket CLAIMS a high rating from YOU, the Revdex.com. (Unless someone registered the same name) however the website claims customer service 7 days a week during normal business hours; WHO'S...CHINA?!?!? I've only been emailed late at night or early in the morning (11pm-1am). I activated a second phone and followed their online instructions and paid (which showed different terms at several places on the website. Bait & switch?!?!?!)They said the phone should be under MY zip but it's for a friend out of state. After not being able to reach anyone for over an HOUR (Sat & Sun) I gave up & went to another carrier. NOW I have to have my bank reverse the charges.Desired Settlement: Since they HAVE NO customer service (IS it for REAL or just a SCAM?) I need back the money paid for the second number. I also want to negotiate a partial refund (For MY original number which works-but internet connectivity is abysmal!) and switch to another carrier as I find their lack of concern incredulous!They claim the second line was activated wrong but I followed THEIR INSTRUCTIONS. Who's fault is THAT?

Business

Response:

Dear [redacted],We understand how you feel. Per your request, a refund has been processed for order 1300752077. We value our customers. Ourcustomer service line is open every day. We also have a Live Chat. Should you need further assistance, you may go to http://help.goredpocket.com/ and ask a question. After asking a question you will see the live chat feature on the side. Sincerely ,Red Pocket Mobile

Review: THIS IS A FRAUD ! I went into the Red Pocket Mobile dealer at [redacted] San Francisco CA. I paid $70 for a phone card for a unlimited plan. Later on I went back to the Red Pocket Mobile web site and check on my account status. My account status is ONLY showing a $49.99 plan. Which I paid $70 for ! The deal didn't able to provide me any receipt ! Also the card stopped working after 1 business day ! The plan should be active for a 30 days period. This is a unlawful company ! unlawful dealer ! unlawful business ! I have tried to call the customer service number to resolve the issue at ###-###-####. However, I have waited for over an hour to speak with an rep. And the line has very bad reception and dropped my call. This is a waste of time !Desired Settlement: Refund. I paid $70 for nothing and a very bad customer experience ! and I wasted almost 2 hours of my time try to resolve the issue.

Business

Response:

We are sorry if you feel that way. As we checked, the unlimited

service that you paid through the dealer is good for 30 days which

will expire on August 30,2014. Dealers may charge differently on SIMS

and other products that they are selling just like what other businesses

do and that can't be controlled by us.Please remember that the prices on our

website is applicable only if the purchase was done directly from us.

If your SIM was purchased from our website it will cost you $9.99 plus

the price of your desired plan which in your case is $49.99

plan.Unfortunately since the SIM and plan were purchased from a dealer ,

we are unable to refund it. Refunds can only be processed for those

that were purchased from us directly.

Your account was properly provisioned and it should

be working fine. We would be happy to assist you in case any

troubleshooting is needed. Please let us know your most convenient time

and give us a good callback number and we would be very much willing to

give you a call to resolve any issue on your account . We are here for

you.

Review: I become a Red Pocket customer in November. I got an email about abuse on my phone. I called Red pocket to give me a definition of excessive usage. He did not give me any good information. The first chance I get I upgraded my plan so I wont have this issue. On 11/17/2013 red pocket cancel my service because of my excessive usage. so I called again and spoke to [redacted]. I asked her why does the advertisement say unlimited usage but does not offer unlimited usage. she said read my terms. I told her that I did read the terms. and the terms said excessive usage. I ask her to define excessive usage. she could not define use. she said she will have a supervisor call me when they get out of a meeting. no one called a spoke to another lady and she said she will turn my phone back on so I can port my number over. the phone hung up. called back spoke to D[redacted] he said he can not turn my phone on because he does not have my sim card number. but he was able to give me my account number. I feel like my contract was breach with red pocket because they do not have a true definition of excessive usage. so to turn off my phone because they say it is excessive usage is unfair especially if they advertise UNLIMITED usage not with an asterisk.Desired Settlement: I want my money back from day one. I was lied too. I also suffer damages with my business because I have phone meetings that day with a buyer but I had only one phone to talk to. my phone was turn off with no warning and no texts message or no call to tell me hey. you are on the verge of being cut off.

Business

Response:

Dear [redacted],

Review: I have been a customer of Red Pocket for a few years. I have a 'pay-as-you-go' phone through them that I add minutes to on a schedule. I was told when I bought the phone that as long as you added minutes to your phone before the current period expired the existing unused minutes would continue to rollover into the next period. At no time, when I bought the phone or afterwards did any CSR there explain that if you happened to add new minutes to your account BEFORE the current period expired that your schedule would be updated/shortened from when that last purchase was made. Therefore - if you had first purchased 500 minutes for a 180 day period starting on January 1st and instead of waiting for the end of the 180 period to expire, you added 500 more minutes on April 1st. All the unused minutes you accumulated during BOTH period will only last 180 days from April 1st. This was never explained. I always added minutes without a problem and never lost my unused minutes before. In this last instance, I previously had to add minutes before May 16th to keep the minutes from rolling over and did so (500 mins) on May 5th 2015. I next went to add 500 more minutes on November 5th and found that all my previous unused minutes (over 1,300 of them) had now expired. I contacted Red Pocket today multiple times (4) (after they disconnected me several times) and the CSR said it was out of their control even though I explained to them that I was never informed about that the expiration data changes based on the date you last added minutes. I asked repeatedly to speak to a manager or supervisor and then never connected me to one and repeated disconnected them. I told them that I am not losing over 1,300+ accumulated minutes because of their failure to communicated this policy properly. I would appreciate if you can contact this company - which has horrible customer support - and request that my rolled over minutes are restored as was intended to be all along.Desired Settlement: I would appreciate if you can contact this company - which has HORRIBLE customer support - and request that my rolled over minutes (1,300+)are restored as was intended to be all along.Red Pocket Phone number / Account Number: ###-###-####A[redacted]13 Cobblestone LaneNewtown, CT 06470h) ###-###-####c) ###-###-####

Business

Response:

We apologize for the inconvenience. Please note that what happened to your account was not intentionally done by customer service. It was a technical issue that has been escalated to our technical support already. The remaining balances were added back on your account and will stay there moving forward, provided that the account will be refilled again before it's airtime expiration date. Let us know if further assistance is needed. We are here for you.Sincerely,Red Pocket Mobile

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10944482, and find that this resolution is satisfactory to me.

Regards,

A[redacted]

Review: I have had cellular service with Red Pocket Mobile for a while now. They recently changed their plans and have an August special where you receive additional data. I've been using a specific plan for months now but because of their ad online I upgraded my plan and was supposed to pay $39.99 for 550MB of internet instead of the 100MB that the plan comes with. Now that I've made my purchase I'm told that it takes a week to receive the extra 450 MB of internet. This is not disclosed on their website anywhere and this is false advertisement. I've called them multiple times and they refuse to do anything about it. Every time I call I'm told I have to keep waiting.Desired Settlement: I would like a refund based on the fact that they falsely advertised their plan.

Business

Response:

Thank you for bringing this up with us! Your account has been added an additional 450 MB of data. You now have 544.02 Mb total data.

We apologize for any inconvenience. We have extended your airtime as a courtesy and added 3 more days. Your new airtime expiration is 09/10/13.

Review: My cell phone has serious problems after using Red Pocket services. It appears that the cell company has software or code of sorts that continues to affect my cell phone after removing the sim card. I have called the company and followed all instructions for uninstalling. I have asked several times by email and calls for a person in management to call me. I have had NO RESPONSE.1. After removing the sim card, an icon has downloaded itself to my cell screen.2. There is software that now requires choices for dialing. 3. The worst is that the operating system of my phone continuously shuts itself down. I have gone to cell phone specialists who say that this is the result of Red Pocket's installation and reconfiguration and I need to contact them on how to undo everything.Desired Settlement: Red Pocket tells me there is nothing more that they can do.So send me a new phone or fix it!I am overseas. I travel a lot and NEED this phone where I can change out sim phones.I have an LG GT450.Thanks for your help. Lisa

Business

Response:

Dear Consumer,

We apologize for any inconvenience. The software download is the auto configuration for you to be able to use Red Pocket Mobiles service features namely

Mobile Data (Internet) or Picture messages (MMS). When downloaded and installed it configures your APN settings as shown below for your reference. It will

set the values for each description automatically which are alpha numeric in nature.

DATA and MMS

Name: Red Pocket Mobile

APN: att.mvno

Proxy: proxy.mvno.rpmobileweb.com

Port: 80

Username:

Password:

Server: 66.209.11.33

MMSC: http://mmsc.cingular.com

MMS Proxy: proxy.mvno.rpmobileweb.com

MMS Port: 80

MMS Protocol:

MCC: 310

MNC: 410

Authentication type: Not set

APN type: default,supl,mms

Bearer: Unspecified

The software has been used by Red Pocket Mobile customers with no issues. The software can not conflict with the operating system as to it does not make any modifications to the phones

Operating system itself. The application is downloaded via Google play App store and the same application is used by other networks for auto configuration.

May we know the current version of operating system you have on your phone? We would suggest to have an expert re install a fresh copy of the phone operating system and retry to download

the Red Pocket Configuration. This would show that the application does not conflict nor damage a phones operating system.

Checking on your account we do see that your account was activated on 02/07/13 and cancelled 05/09/13 due to none refill. Account history do show that you were able to use the services including Mobile Internet and MMS with no issues. We would be glad to have you back and and offer a SIM free of charge.

We hope this clarifies your concern. Should need further clarification kindly call us at Customer Service [redacted] or email us at [redacted].com and we would be more than happy to assist you.

Thank you!

Review: ive been charged three times for a single chargeDesired Settlement: refund

Business

Response:

We apologize for the inconvenience. Refund has been processed for the following orders # 1[redacted]. This order # 1[redacted] will remain on your account as payment for this month's service. Thanks.Sincerely,Red Pocket Mobile

Consumer

Response:

Review: 10425466

I am rejecting this response because:ive paid two months of service in Dec 2014 so theres one Pin/Plan that wasnt used & I was told it will automaticly apply for Jan which it didnt, therfore im requesting one more credit

Regards,

Business

Response:

We apologize for the inconvenience. A total of $89.97 has been refunded on your account for the following order numbers, 1[redacted], 1[redacted]. Let us know if further assistance is needed . We are here for you.Sincerely,Red Pocket Mobile

Review: I purchased the Red Pocket Mobile plan for 34.99 on July 10th 2014. I had the owner of the phone service shop set up my Iphone 4S which was "flashed" over to Red Pocket Mobile. After about a week of or so I started having dropped phone calls during the middle of a conversation. The message on the other end of the dropped call would state that the number I was attempting to call was no longer in service. I also would have trouble accessing any internet or any apps on the phone as well. I would call the customer service line (###-###-####) where each and EVERY time I would have to wait for at least a half an hour for someone to speak to. Each time the technician would state that they had no idea what was going on with my service. I would be placed on hold several additional times in order for them to check my service. Each time they just reset my phone plan and stated that my phone should work. In September of 2014 my phone again started doing the exact same thing and this time I even recieved a text stating that my phone was out of "air" time and that I needed to renew my plan. When I called customer service and waited for over a half hour again they stated that they could see that I had paid my account and that they again did not know what was wrong. The customer service agent even stated that she would have IT monitor my account so that I would not have as many issues as I had been having. On October 6, 2014 I again had my phone drop a phone call mid conversation and the same message was given that the number I had called was no longer in service. My internet and apps would no longer work as well. I contacted customer service and it took a half an hour for a response. After less than a minute I was placed on hold for 3-5 minutes. The lady on the phone stated that she was checking my account. After the 3-5 minute hold she checked in with me and stated that she was still checking and that I was being placed on hold again. After the wait she asked me what kind of phone I had. 45 minutes and nothDesired Settlement: I would like for the service that I pay for to actually work. The customer service to actually be able to fix and resolve the issues I'm having in a timely manner and have knowledge about it. I would also like a refund on the air time that I paid for but only got to use 3/4 of the time.

Business

Response:

We are sorry to hear that you are

having trouble.As you mentioned, you have a "flashed" device which

might be the reason why your phone is not working properly. Red Pocket

Mobile is not liable for any device related issues particularly if it

has been changed (flashed) from what the manufacturer originally intended.

Review: My phone had originally 45$ prepaid inside the phone. However, after I bought the airtime to add 25$ into the phone with 3 more months to be used, my 45$ was completely thrown away and replaced with 25$. It was suppose to add the 25$ into my 45$ to have a total of 70$ with 3 months of service.Desired Settlement: I want the 45$ added back inside my phone.

Business

Response:

Dear S[redacted],We apologize for the inconvenience. A total of $45.66 has been added back on your account on 9/28/2015. You currently have a balance of $70.56 on your account. Let us know if further assistance is needed. We are here for you! Sincerely,Red Pocket Mobile

Review: I purchased a sim card and phone service from red pocket. after I had service for several months I received a text stating there is a update. I click on it then do proper things . I was told new sim card will arrive in 5 to 7 business days. a few days later my phone didnt work. I went on line and was in live chat with red pocket. after getting the run around I was asked the same info to get a new sim card. I was told my phone wont work till I receive a new sim card. I asked to speak to a supervisor and was told 1 was not avilable. a friend came over and I used thier phone and called red pocket had to since my phone wont work. I was given the same bs . I asked to speak to a supervisor was told none was avalible. I have health issues and also am on probation and part of probation rules states I MUST have a phone or I will be put in jail. at 1 point I was told that I should use a different phone service in the mean time. I told the agent about my issues and asked what if I have a health issue and I was told they can do nothing. I went to the store they said they cant refund me my $. they did take all RED POCKET products off the shelves after I showed them screen shots of my convo with red pocket. red pocket told me they are part of AT&T they should b ashamed of the red pocket division. my phone # is [redacted]Desired Settlement: I would like my $ back. this company should be shut down for lack of service

Business

Response:

Dear F[redacted],We apologize for the

inconvenience. It's true that we are upgrading your service to GSMA for

free. Your phone number won’t change. Your great Red Pocket plan won’t

change. And it won’t cost you a cent, nor will you lose any airtime

days. You’ll just get better network coverage! We just need your

shipping address and we would be glad to send your free SIM. You also

have the option to purchase a new SIM and we will just apply credits on

your account.Please note that the last refill applied on your account was purchased from store and it's worth $29.99 only not 49.99. If

you still wish to refund that amount, provide your PayPal account and

we would be glad to process a refund for $29.99 . If you don't have

any PayPal account, just kindly verify your billing address. Sincerely, Red Pocket Mobile

Review: Ive called Red Rocket on 4 different occasions. From the first day (dec 31 2014) I got the service there has been issues. The internet doesnt work on my phone, they drop your service speeds, I cant send picture messages and they took my international credit after one phone call. eACH TIME I call Im on hold for at least 15 minutes and they make me go to a wifi spot to "configure" my phone and it NEVER WORKSDesired Settlement: I want my $75 back or be credited for a free month of service. $25 for activation and $50 for the service, Ive wasted enough money and time with this rip off company.

Business

Response:

Dear Mesha,

Review: The SIM card that I started my account with was working fine after I activated it on Jan. 15th 2015. Then on Jan. 19th 2015 the phone service stopped working. Their customer service suggested to me that I try to use a different phone. I do have another phone, however it will require a nano SIM card. On the inside of the package of the SIM card that I have there are instructions on how to insert the SIM. Right below, they say that if you need a nano SIM card they will ship it to you for free once you give them the SIM card from the current package. Also, I will have to wait 5-7 business days for the card to come in the mail. I asked if my account could be extended because I will not be able to utilize my service which I've already paid for. They told me that they would not ship the SIM card for free and that I cannot have my contract extended. I paid for 30 day service so technically I will be only receiving 23 or less because I will be waiting for the mail. I talked to about 4 different customer service representatives today and went to 3 different stores to see if I could find the nano SIM. I have been disconnected every single time I got a hold of a customer service rep after they placed me on hold a few times, and they will not take my number down to call me back just in case. I do not find it a coincidence that I was disconnected when they were not able to help me reasonably.Desired Settlement: I would like for Red Pocket Mobile to ship the nano SIM for free as it says on their own packaging and I would like for my account to be extended the amount of days that I have to wait for the new SIM to arrive.

Business

Response:

Dear Tiffany,We apologize for the inconvenience. A free Nano SIM will be delivered

to you within 5-7 business days . Let us know once you already receive

the new SIM and we would be glad to process a SIM swap for you. Your

service will be extended once the SIM swap has been completed. Also, a refund has been processed for Order :13[redacted]598. We are here for you! Sincerely,Red Pocket Mobile

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10409607, and find that this resolution is satisfactory to me. I have also received adequate proof (by email) that my contract has been extended as of their promise. I would like to close the complaint at this time.

Regards,

Review: I bought a red mobile pocket sim kit at family dollar. I try to activate it and they said that family dollar in Kenansville get me the wrong number. So I call the corporate office to see if they can help they issue a ticket number and everything never call me back. I keep call and calling and leaving message but no one will return my call or nothing. So I take it too the store and talk to three manger and they will not fix there error. They keep telling me that it was activate and no refund and cant fix or exchange it.Desired Settlement: I would let for the store to get me the refund for the $18.00. Plus call red mobile pocket to figure out whats going on with them or the correct number if not. Pull them form family dollar until they can fix it. Since there not a refund or exchange give me the correct authorize number for it.

I wouldn't get this service again if it was the ONLY one available!!! I cancelled in JAN, 2015 as this service took a nose dive for reliability in my area, North Dakota. They have taken out a monthly premium

2x in Dec. 2014,

2x in Jan. 2015,

2x in Feb. 2015,

1x in Mar. 2015,

And------1x in Apr. 2015

The phone number was cancelled in Jan. 2015. I just called them again April 1, 2015 to place a request for ANOTHER REFUND--THAT MAKES 8 REFUNDS--and because I said, "I can't trust them anymore," The SUPERVISOR HUNG UP ON ME!!!!! I called their corporate office to get the help I need. DON'T EVEN CONSIDER THIS SERVICE.

Review: At the end of June our company contracted with red pocket mobile we got 11 phones with unlimited talk and text. The contract was for two months prepaid. Within two weeks of starting the service the phones were not working. We called red pocket mobile numerous times. Each time we were on the phone a very long time. No one did anything to help, the first representative told us that we ran out of minutes on our unlimited plan the second representative kept us on the line for over forty minutes only to tell us that they would be working on it and they would get back to us, they never did. The third representative kept us on the line once again for over an hour and then hung up on us leaving in the same place with phones that are not working. Any help in this matter would be greatly appreciated.Desired Settlement: The problem should be fixed right away a refund for the two weeks that service was not provided and compensation for all the problems that we had to go through to get it to work

Business

Response:

We

apologize for the inconvenience. Kindly provide the numbers that you

are referring to and we would be glad to check each number for you.

Thank you for your patience. Sincerely,Red Pocket Mobile

Business

Response:

We understand your concern. A refund can't be processed without properly reviewing the accounts. Kindly provide the information that we need and we would be glad to assist you. Please send us the 11 phone numbers that you activated with Red Pocket Mobile. Thank you for your patience. Sincerely,Red Pocket Mobile

Consumer

Response:

Review: 10720371

I am rejecting this response because: besides for the refund I want a letter with an apology from the company. Apologizing for all the hours that I spent on the phone with the company for which nothing was done to solve the problem. I also want an apology for the rude representatives that were nasty to me and hung up on me. I want this letter signed by the president of the company.