Red Pocket Mobile

Dear Mesha,
We've checked your Red Pocket...

Mobile account ###-###-####
and it shows that you were able to use data service. Your plan 49.99
denotes that after 1 GB of data usages speed will be reduced. We saw
usage of 1.15GB on your account. Your data service should still be
working after you powercycle. Regarding Picture messaging or MMS, for
iPhone, It is available only if you can manually configure your iPhone's
MMS settings. This is a limitation placed on the iPhone by Apple. 
Sample Usages:
2015-01-05 11:41:24
273.46 MB
2015-01-05 11:32:28
173.94 KB
2015-01-04 11:19:12
348.48 MB
2015-01-03 19:44:46
47.96 MB
2015-01-01 09:51:48
57.02 MB
2015-01-01 09:50:54
8.58 KB
2014-12-31 19:00:55
1.70 MB
2014-12-31 15:21:39
14.22 MB
2014-12-31 15:21:08
28.20 KB
2014-12-31 14:34:07
7.16 MB
2014-12-31 11:47:43
597.94 KB
2014-12-30 18:20:48
157.54 MB
2014-12-30 18:11:46
2.08 MB
Your refill PIN was already applied to the account and as per our terms of service at http://goredpocket.com/terms_and_conditions,
All charges incurred will be deducted automatically from your account. Also your refill was purchased from a store.
Any amounts loaded into your account are not transferable or refundable.
If you use the service or the wireless device, You already consent to
the Terms and Conditions set forth on our agreement online. 
Sincerely,
Red Pocket Mobile

Dear [redacted]
 
Thank you for your feedback.
 
For the issues about the Customer Service Representative mentioning it has not been resolved, we apologize as the information was not verified by the representative.
and our provider did specify that the issue was resolved. 
 
As per representatives notes your issues was logged as not being able to call China and no mention of an issue about not being able to hear the party you called.
The call log duration  show a successful connections and if not this would have been a less than 1 minute call.
 
As for the information posted like your call logs, this is a private environment and Revdex.com does not post exchanges between both parties to the public.
 
For the inconveniences you experienced, we are issuing a refund of $10.00 for order 1300460697 and should be credited back to your account in 2 business days.
 
Again we apologize for the inconvenience.
 
Sincerely,
 
Red Pocket Mobile

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10157371, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear L[redacted],Welcome to Red Pocket Mobile!Your number [redacted]1 has been activated since 9/16/2015. We  apologize for the inconvenience and delay. Please note that 51B[redacted]76 is not a fictitious ESN . We used that...

ESN as part of troubleshooting the error that we encountered while processing the port. Thank you for your patience.   Let us know if you need further assistance. We are here for you!Sincerely,Red Pocket Mobile

Complaint: 10566093
 Dear Red Pocket,
 
     I appreciate your response to my case.  I am rejecting this response because for the following reasons. First, I don’t have any proof showing me that I have exceeded my minutes for my account. Secondly, I made my payment on March 19, 2015  to continue using my data plan for my account. I am requesting to see the total minutes used and the number of calls that I made using your service. On March 30, 2015, I was displeased to know that my account was closed. As a faithful customer, I am clueless on how I have overused my data plan for my account within 11 days. Also, I do not have any technical difficulties using this service if I DON’T exceed my data plan for my account. Therefore, the reason for this cellular phone company’s mistake was unprofessional and an inconvenience to me. For example, I had to travel out of town from North Carolina to Maryland for my business and I could not effectively communicate with my clients. Also, my mother who lives out of the state was worried causing anxiety in her old age because she could not communicate with me causing emotional damage on our relationship. During this terrible ordeal, I had to calm my mother and I lost clients and money for my business. I am demanding that I be compensated for my lost. 
 
     Finally, I was called by a representative from Red Pocket Mobile on April 10, 2015. That individual was trying to reach a settlement of compensation with me. But, I refused the offer because my lost was greater that the recommended compensation.  I strongly believe I deserve more than what he or she recommended. In conclusion, when I count up the cost of this experience with Red Pocket, I now realize that this phone company price of service is affordable but the quality of service is poor. 
 
Sincerely, 
[redacted]

Complaint: 10664346
I am rejecting this response because: email address needed to be provided on request angelique [email protected]
Regards,
A[redacted]

Revdex.com:
My account still doesn't show refund, it still says it is pending.
Regards,
[redacted]

We apologize for the inconvenience. We've check your account, MDN 40[redacted]522, ?and it shows that  you  still have data service. We do provide unlimited service, however,? this does not mean "unreasonable use". This is?,? virtually,? the same terms as with all prepaid wireless companies. As...

soon as service is accepted,? this stipulates the agreement of the compan?y'?s terms of Service located on the website at this link http://goredpocket.com/terms_and_conditions .Your refill PIN had already been? applied to the account and there were usages and charges incurred. Unfortunately, that refill is not  transferrable and  not valid for refund.Sincerely,Red Pocket Mobile

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10092051, and find that this resolution is satisfactory to me. 
 
The credit card authorization they submitted was enough to remove the hold on the funds. Issue resolved. However due to the issues that required filing a Revdex.com complaint and the lack of ease in getting this done by the CSR and then lack of ease getting a manager I went with another cell phone service. 
Regards,
[redacted]

Dear S[redacted],We apologize for the inconvenience. As we checked, your  order was sent on Nov.04, 2015. Another SIM was sent out on  the 14th of November and we can see that your account has beenactivated on November 16, 2015. Also, your account's expiration date has been...

extended for another 3 days. Thank  you for understanding.Sincerely,Red Pocket Mobile

We
understand  how you feel and we would like to resolve this issue. As we
check, your  SIM and refill  was  purchased from  a dealer .
Unfortunately, we are not able to refund the amount paid for that as we
can only  refund  those that were purchased directly  from us. We see
that your account is still active with us, we  would be glad to extend 
your airtime and  give you 15 days  of unlimited service instead of just
5 days.
We value  our customers  and we are working to improve our service.
Payment by e-check  is already available which you  can start using on
your next refill. Our customers can now purchase a SIM card or topup  at
GoRedPocket.com using a  USA checking account, and not just
credit/debit card or PayPal. Please note that this service works only
with checking accounts in accredited US banks. If you still prefer
purchasing from a store, you may visit a Target store , just give us the
location and we would be happy to check.
Sincerely,
Red Pocket Mobile

Dear A[redacted],We apologize for the inconvenience. We opened an FCC ticket for you, Serve ticket#: 36[redacted]8. T-Mobile has blocked our ability to process these ports. T-Mobile, as the underlying network provider for these numbers is the only party that is capable of reconnecting  and making these numbers portable for customers. Sincerely,Red Pocket Mobile

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 9891909, and find that this resolution is satisfactory to me. 
 
"As per representatives notes your issues was logged as not being able to call China and no mention of an issue about not being able to hear the party you called.
The call log duration  show a successful connections and if not this would have been a less than 1 minute call."
 
It's easy for you to find that I made more than 10 calls to one fix line in China by checking the international calling history on 01/08/2014.  By trying for several times, I found it still didn't work and then I called the customer service five times to solve it.  Each time I told the custom service staff that I could not give a call to a fix line and then they gave a solution to fix it.  Before you posted the note log, I have no idea how you record each complaint and I thought you should have made clear description on each complaint.  Now I find that none of the customer service staff made a clear description on the problem even I have called the customer service for five times and told each of them what happened.
 
Even the call log duration show a successful connections, I have told you the connection quality was poor so I had to call the mobile phone several times.
 
I hope I will never meet with such problem again next time.  In my opinion, you should make a more clear description on complaints to improve the customer service quality.
Regards,
[redacted]

Complaint: 10425466
I am rejecting...

this response because:ive paid two months of service in Dec 2014 so theres one Pin/Plan that wasnt used & I was told it will automaticly apply for Jan which it didnt, therfore im requesting one more credit 
Regards,
[redacted]

We are sorry to hear that you are
having trouble.As you mentioned, you have a  "flashed" device which
might be the reason why your phone is not working properly. Red Pocket
Mobile is not liable for any device related issues particularly if it
has been...

changed (flashed) from what the manufacturer originally intended. 
Your account looks good on our end and the refill that was applied on July which
was a store purchase . Unfortunately we do not process refunds for
purchases done with a reseller. You may change the ESN on your account
and we would be happy to extend the days of your service as a courtesy.Sincerely,Red Pocket Mobile

Dear S[redacted],We apologize for the inconvenience. A total of  $45.66 has been added back on your account on 9/28/2015. You currently have a balance of $70.56 on your account. Let us know if further assistance is needed. We are here  for you! Sincerely,Red...

Pocket Mobile

Dear [redacted]e, We're really sorry for any inconvenience.  We do have options for you to choose from to enjoy Red Pocket services that will be more applicable on how you use data.  You can check out our Plans page for Mobile Internet Plans or you can click on this link: http://goredpocket.com/plans#gsmt.As stated previously, we would have to protect our Carrier's network from harm "...due to any cause including, without limitation, the excessive and/or improper use of Red Pocket service" and that "Red Pocket™ reserves the right to limit or reduce data throughput speeds or the amount of data transferred,...".  With the reduced speeds after using the 3GB on hi-speed, which is stated on GoRedPocket.com/Plans, you should still be able to open your desired websites.As a courtesy, we are going to work on your last refill applied to your MDN ###-###-#### and restore  the fast speed until the allowed data bucket.  Also, one of the supervisors will be calling you to work with you on your account.We hope that these would resolve your issues with your Red Pocket account.  We are here for you!Yours sincerely, RED POCKET MOBILE

Please do not close this complaint.
Complaint: 10688380
I am rejecting this response because:
I have copied the correspondence from t-mobile below 
What I would like to understand is why was no proper notice given by red pocket letting me know that my phone would be disconnected? 
As Well please explain why after calling many times I was never able to speak to a supervisor or technical support person, not to mention that every call is answered by someone over seas and the communication is horrendous. I was told numerous times that I would be contacted in 24 to 48 hours and never was. In my opinion your company is run as if it were in the third world I would advise to have some one here in the United States to speak to when there are complex issues. 
T-mobile response
-- July 2, 2015 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re:Jonathan Friedman Your File No. 10688383 To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated June 26, 2015, regarding the above-referenced account. T-Mobile regrets any inconvenience Mr. Friedman may have experienced with the cancelation of his mobile number from Red Pocket. As of June 5, 2015 T-Mobile no longer supports Red Pocket. All Red Pocket subscribers were suspended through June 8, 2015; at 10 p.m. PST when all subscribers were then deactivated. T-Mobile recommends that Mr. Friedman contact Red Pocket at 888-993-3888 for additional information on the deactivation of Mr. Friedman account. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at the address below or 877-290-6323 ext. 341-8068. Very truly yours, T-MOBILE USA, INC. Sacny Anduart Executive Response 
Regards,Jonathan Friedman

Dear Y[redacted],We apologize for the inconvenience. An FCC ticket has been opened for you, Serve ticket#: 364**3. The port request on the system has been rejected for the reason that MDN cannot be found in the system. T-Mobile needs to reconnect the line and provide you with the appropriate...

information required for porting the MDN. Red Pocket no longer has the capability to port the lines for which T-Mobile is the underlying carrier.T-Mobile is the only party that is capable of making these numbers portable for customers.Sincerely,Red Pocket Mobile

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10436890, and find that this resolution is satisfactory to me.
Regards,
[redacted]