Red Pocket Mobile

bought several annual/360 day plans - redpocketstore/ebay. First 11 months, no problem, 12th month plan not honored- redpocket cancelled or claimed it was fully used/expired after only 11 months. Ripoff. runaround. May need to sue in small claims to get what was paid for.

Dear A***, The port request on the system has been rejected for the reason that MDN cannot be found in the systemT-Mobile needs to reconnect the line and provide you with the appropriate information required for porting the number Red Pocket no longer has the capability to port the lines for which T-Mobile is the underlying carrier T-Mobile is the only party that is capable of making these numbers portable for customers Sincerely, Red Pocket Mobile / [redacted] Style Definitions */

Dear S [redacted] ,We totally understand your concernYour account is set to renew on February 14, We will monitor your account so that those issues won't happen again.Thank you for your patienceSincerely,Red Pocket Mobile

Dear ***,We want to extend our sincerest apologies for the negative experience that you had with our customer service agents We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with.As of 12/21/2017, we have applied the refill for the day plan that you purchasedYou were given a days plan just like the first refill instead of the days planYour first $plan was applied on 11/22/ As per conversation with one of our Customer Service Supervisor, this issue has been resolved and current SIM is also working fine We want to thank you for bringing this issue to our attentionShould you need help in the future, please do not hesitate to contact us.Sincerely,Red Pocket Mobile

We have located and reviewed MrDolfi's accountWe see that he is currently using a 2G handset on our GSMA networkThis network no longer supports 2G services as of 12/31/Text message and email alerts were sent to the customer in the month's prior to this changeMore information on this can be viewed here https://goredpocket.com/3g.0We also see that customer service offered the customer a free phone/device upgrade with their purchase of a pay-as-ytop-upWe see that the twas completed, customer service shipped the upgraded 3G phone, and the phone delivered to the customer's address on 4/The USPS tracking number is [redacted] 28.However, we don't show that the customer has moved their SIM card from the 2G phone to the 3G phoneWe would advise the customer to do this so that they can resume using their servicesManagement attempted to reach the customer on the contact phone number provided in this complaintWe were unable to reach the customer and did not receive a call back

Revdex.com: My account still doesn't show refund, it still says it is pendingRegards, [redacted] ***

Complaint: I am rejecting this response because: When I was on a live chat with the companies customer service I was told that accounts are canceled after days and now I am told that it is daysThis constant inconsistency is what keeps troubling this companyFor instance, my wife has also prepaid data service from this companyShe refilled her data in time but got a text message the next day saying that here data would expire in daysHowever a few minutes after that she got a message that here data was going to expirein dayI experienced the same text message procedure in the pastI understand that Red Pocket will close your account after a certain amount of time of inactivityOther providers do the same, but they allow you to reactivate that account againI cannot understand why Red Pocket does not allow that and why they don't send a text message as a warning a few days before they do close your accountAnyhow I think I deserve a refund of the purchase price of the SIM card because I made an honest effort to have the card refilled on time by ordering an Auto-Refill planThe first month after I ordered it, Red Pocket toke money from my account but didn't refill my dataI had to inform the service desk and spent some time with them to get my acount replenishedThe month after that nothing happenedI had to contact the service desk every month because of problems about the refillAt last I got a little bit tired of it, So I got sloppy with the refill also because the reception in my area is really badI think Red Pocket sold me a not functioning product or service and is entitled to refund me the price of their SIM cardBut if they promise to reactivate my SIM card and fix the auto-refill plan I maybe willing to give them another tryHowever after I used google to find out about experiences from other customers I am not very hopefulI think Revdex.com should reconsider the rating of this company Regards, R [redacted] ***

Dear K***,We apologize for the inconveniencePlease note that our monthly plan is only good for daysAll remaining or unused service buckets will not rollover to the next billing cycleWe added 2GB of high speed data on your account as a one time courtesyYou may use it until the end of your current cycleLet us know if further assistance is neededWe're here for you!Sincerely,Red Pocket Mobile

Revdex.com: I have reviewed the response made by the business in reference to complaint ID I accept the business's response to resolve this complaint, ONLY IF I CAN GET THE FREE DAYS STARTING IN A MONTH WHEN I RUN OUT OF MINUTES ON WHAT I HAVE RECENTLY PURCHACED ELSEWHERE THANK YOU Reguards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10409607, and find that this resolution is satisfactory to meI have also received adequate proof (by email) that my contract has been extended as of their promiseI would like to close the complaint at this time Regards, [redacted]

We apologize for the inconvenienceWe've check your account, MDN 40***522, ?and it shows that you still have data serviceWe do provide unlimited service, however,? this does not mean "unreasonable use"This is?,? virtually,? the same terms as with all prepaid wireless companiesAs soon as service is accepted,? this stipulates the agreement of the compan?y'?s terms of Service located on the website at this link http://goredpocket.com/terms_and_conditions .Your refill PIN had already been? applied to the account and there were usages and charges incurredUnfortunately, that refill is not transferrable and not valid for refund.Sincerely,Red Pocket Mobile

amount of complaint was incorrectly put in as $lines were purchased for $total $

Dear J***,We apologize for the inconvenienceWe can't find this number ###-###-#### on our systemPlease provide your Red Pocket phone number and we would be happy to assist youYou may also send an email to [email protected]'re here for youIf there is anything we can do to improve your Red Pocket Mobile experience, contact us at any time!Yours sincerely,Red Pocket Mobile Customer ServiceToll Free: from any Red Pocket Mobile PhoneToll Free: ###-###-#### from any land line phoneEmail: [email protected] at: GoRedPocket.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11541449, and find that this resolution is satisfactory to me Regards, Y [redacted] ***

Complaint: I am rejecting this response because: Regards, [redacted] My current Red Pocket Mobile number is ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10624017, and find that this resolution is satisfactory to me Regards, R [redacted] ***

Complaint: Dear Red Pocket, I appreciate your response to my case I am rejecting this response because for the following reasonsFirst, I don’t have any proof showing me that I have exceeded my minutes for my accountSecondly, I made my payment on March 19, to continue using my data plan for my accountI am requesting to see the total minutes used and the number of calls that I made using your serviceOn March 30, 2015, I was displeased to know that my account was closedAs a faithful customer, I am clueless on how I have overused my data plan for my account within daysAlso, I do not have any technical difficulties using this service if I DON’T exceed my data plan for my accountTherefore, the reason for this cellular phone company’s mistake was unprofessional and an inconvenience to meFor example, I had to travel out of town from North Carolina to Maryland for my business and I could not effectively communicate with my clientsAlso, my mother who lives out of the state was worried causing anxiety in her old age because she could not communicate with me causing emotional damage on our relationshipDuring this terrible ordeal, I had to calm my mother and I lost clients and money for my businessI am demanding that I be compensated for my lost Finally, I was called by a representative from Red Pocket Mobile on April 10, That individual was trying to reach a settlement of compensation with meBut, I refused the offer because my lost was greater that the recommended compensation I strongly believe I deserve more than what he or she recommendedIn conclusion, when I count up the cost of this experience with Red Pocket, I now realize that this phone company price of service is affordable but the quality of service is poor Sincerely, [redacted]

Complaint: I am rejecting this response because:ive paid two months of service in Dec so theres one Pin/Plan that wasnt used & I was told it will automaticly apply for Jan which it didnt, therfore im requesting one more credit Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12571239, and find that this resolution is satisfactory to me Regards, H [redacted] ***

Hi, We apologize for the inconvenience.Your account has been checked and MMS was properly provisioned .Kindly ensure that you are not using MMS to send text messages or SMS We will make this rightWe will monitor your account regularly to see if there are any irregularities and make sure this does not happen againWe deeply appreciate your business and your continued patience with this situation Sincerely, Red Pocket Mobile