Red Pocket Mobile

Dear B***,We are sorry about your account However, as explained on our Terms and Conditions, Red Pocket Mobile may terminate yourservice or change your plan if you continue abusing our voice servicesUnfortunately, your services will renew only if you choose to refill once your current refill expireLet us know if anything is unclear on our Terms and Conditions, https://www.redpocket.com/terms_and_conditions Sincerely,Red Pocket Mobile

Dear ***,Sorry to hear about that trouble We would be
glad to process a refund for order # and send the correct
type of SIM card that you needYou may activate it on our website @http://goredpocket.com/activate, should you decide to try our servicePlease
be aware that the refund will be
send out to the same mode of payment that was used for your purchase.Sincerely,Red Pocket Mobile

Dear ***,
We apologize for the inconvenience.We are seeing usages on your account both incoming and outgoing for voice, sms and dataYour current plan is $ which only gives you minutes of talk and unlimited sms /web. Your
minutes has been consumedUnfortunately , a refund is not possible due to the usages and also the refill was purchased from a dealer and not directly from usPlease let us know if you would like us to send a copy of your usages
Thanks,
Red Pocket Mobile

Dear Y***,We apologize for the inconvenienceAn FCC ticket has been opened for you, Serve ticket#: 364**The port request on the system has been rejected for the reason that MDN cannot be found in the systemT-Mobile needs to reconnect the line and provide you with the appropriate information
required for porting the MDNRed Pocket no longer has the capability to port the lines for which T-Mobile is the underlying carrier.T-Mobile is the only party that is capable of making these numbers portable for customers.Sincerely,Red Pocket Mobile

Dear E**,We apologize for the inconvenienceDue to Wireless Regulations we now have to charge regulatory recovery fees for on**ne purchasesInformation regarding this new fee can be found in our Red Pocket "Terms of
Service" @ http://goredpocket.com/terms_and_conditionsGRegulatory Recovery FeeThe Regulatory Recovery Fee is assessed by Red Pocket Mobile to recover costs associated with comp**ance and payment of telecommunications taxes and feesThe regulatory recover fee may be charged to all service payments to cover charges including, but not **mited to: 1) Federal Universal Service Fund Fees, 2) Eor Fees,
3) State, County and Local Telecommunications Taxes and Surcharges, 4)
Legal costs for regulatory comp**ance, 5) State and Local Sales Tax
Although added to the overall charge, the Regulatory Recovery Fee is separate from the cost of any Services.Sincerely,
Red Pocket Mobile

Dear J***,We apologize for the inconvenienceT-Mobile is the only party physically capable of recovering and releasing the phone number for portabilityThe port request on the system has been rejected for the reason that MDN cannot be found in the systemT-Mobile needs to reconnect
the line and provide you with the appropriate information required for porting the MDN. Red Pocket no longer has the capability to port the lines for which T-Mobile is the underlying carrierWe opened this FCC complain for you, Serve ticket#: 33**Sincerely,Red Pocket Mobile

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID 10689512, and find that this resolution is satisfactory to me
Regards,
E*** ***

Dear A***,We apologize for the inconvenienceOrder # 130***($10.00) for your refill has been refundedPlease provide a PayPal account or email address in order for us to process a courtesy refund for your SIM as this was purchased way back in October 2014.Please note that your number is still active with us on the GSMA network. We don't have a data only plan with GSMA but we have great plans that you can choose fromAlso, you’ll get better network coverage! We just need your shipping address and we would be glad to send your free SIM.Sincerely, Red Pocket Mobile

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10877787, and find that this resolution is satisfactory to meIt's in my opinion, training on customer service in regards to addressing consumers needs at the appropriate time should be made one of your top prioritiesI did not want to file a complaint with the Revdex.com which is the reason why I called on several different occasionsI had exhausted all options before having to use this as a venue to have my concerns addressed and I was a new customerI hope in the future for your company's sake that you treat your customers better, otherwise you will lose business
Regards,
E*** ***

Complaint:
I am
rejecting this response because: as requested my phone number is 623-570-and my last order number is 13***I would like to be refunded for the 10$ simcard since I can not use it anymore for the purpose I bought it for and the service was ended abrupt in the middle of the period I paid for so I would also like to be refunded for that amount of 10$
Regards,
A*** *** ***

Dear E***,We apologize for the inconvenienceAs we checked, your account looks good and should be working properlyPlease note that $plan (day plan) was not falsely advertisedIt wasclearly stated to include 250MB of high speed data only and the rest will be at reduced
speeds. Should you need more high speed data, you may choose from our monthly plans. Let us know if you are still having issues and we would be glad to assist youWe are here for you!Sincerely,Red Pocket Mobile

I wouldn't get this service again if it was the ONLY one available!!! I cancelled in JAN, as this service took a nose dive for reliability in my area, North DakotaThey have taken out a monthly premium
2x in Dec2014,
2x in Jan2015,
2x in Feb2015,
1x in Mar2015,
And------1x in Apr
The phone number was cancelled in JanI just called them again April 1, to place a request for ANOTHER REFUND--THAT MAKES REFUNDS--and because I said, "I can't trust them anymore," The SUPERVISOR HUNG UP ON ME!!!!! I called their corporate office to get the help I needDON'T EVEN CONSIDER THIS SERVICE

Dear ***,
We understand frustrating this can beOur 4G SIM was back ordered unfortunately due to the overwhelming number of orders
As per our records you did initiate a chat with one of our Customer Service representatives yesterday and requested for a refund
for your order
#for $which was processed and should reflect back on to your account within hours
We appreciate your interest in trying out our 4G SIM and we in turn will be sending you a complimentary SIM for you to try out
Again, we apologize for any inconvenience and hope you find the service well suited to your needs
Sincerely,
Red Pocket Mobile

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID 10804942, and find that this resolution is satisfactory to meHere is the information they requestedSIMICCID number: *** *** *** *364$refill PIN: *** ***(I'm not sure if this is it)
Regards,
F* ***

POOR CUSTOMER SERVICE

I called Red Pocket customer service this morning 8/24/18 at 8:20 am and the guy who got my call gave me an attitude right from the beginning. When I asked for his name, he asked me back "why do you need to get my name?" I told him that I need to talk to your supervisor. And he hang -up on me. This guy speaks English with a Spanish accent. I wish you could trace him. Coz' such kind of person should not be working on this kind of job, You need to have an excellent customer service. Thank you in advance for the immediate action to be given this matter

Dear MrW[redacted],
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12571239, and find that this resolution is satisfactory to me.
Regards,
H[redacted]

We
apologize for the inconvenienceKindly provide the numbers that you
are referring to and we would be glad to check each number for you
Thank you for your patience
"> Sincerely,Red Pocket Mobile

Dear [redacted],Please accept our sincerest apologies for the inconvenience. We encountered an error while processing your request.  Port request was rejected  with the  following error " Customer information does not match".  Your issue was  escalated to our technical department...

right away and it is now resolved. We are happy to inform you that your number <7209905990>has been ported to Red Pocket Mobile GSMT and is now active. To recharge your account, visit http://refill.redpocket.com . You may  purchase a plan or apply a refill PIN/Activation code if you have any.We are here for you. If there is anything we can do to improve your Red Pocket Mobile experience, contact us at any time!Yours sincerely,Red Pocket Mobile

Dear Jonathan ,We apologize for this tremendous inconvenience. T-Mobile incorrectly denied the port out of this number. T-Mobile still controls this number, and now         refuses to release it; that is why we cannot activate it on our GSMA service. We are working actively with T-Mobile to secure the release of this number, which we believe they are legally obligated to do. Unfortunately, T-Mobile is not giving us the ability to access or activate your number directly. In addition to escalating this case with T-Mobile management, we have also opened an FCC complaint against T-Mobile in order to prompt their assistance in recovering the phone number. Thank you very much for your continued patience and understanding while we work diligently to resolve this problem with T-Mobile. Sincerely,Red Pocket Mobile