Red Pocket Mobile

Dear Dave,We apologize for the inconvenienceBased on what you stated , your experience with customer service is not acceptableWe value your feedback as we are always committed to serve our customers with respect. Please note that
credit/debit card information is being asked only if you wish a representative to process a payment for you. Our online payment is working fine , just visit our website or use this link , http://goredpocket.com/easyrefillShould you need further assistance, our live chat is there to assist youKindly provide the order number and the phone number you activated on our site and we would be glad to assist you on resolving your issues.Thank you for choosing Red Pocket Mobile.Sincerely,Red Pocket Mobile

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11086788, and find that this resolution is satisfactory to me
Regards,
S*** ***

The phone nothat goes with the complaints is ###-###-####The order nois 1***###-###-#### is my home noIf you want to contact meI want my back.Thank you,J*** ***

Dear *** ***,
Thank you for bringing this to our attention! We do apologize for any inconvenience this may have caused
Checking your account records, we do see you called in for the issue on 01/08/Please refer to Notes log
below
Checking your International calling history, we do see successful calls made on the 9th and 10th with no further international call attempts after
As per our provider we did had some technical issues on the 8th however this was resolved right awayYou should have no further difficulties making calls to China
We appreciate the patience you have showed and in return we have added days to your airtime expiryYou new airtime expiry has been adjusted from 02/21/2014
to 02/
Should you need further assistance, please feel free contact Customer Service at ###-###-#### and we would be more than happy to assist youWe are here for you!
Sincerely,
Red Pocket Mobile
International Call Logs:
01/10/
04:30:
China
8***
01/09/
05:16:
China
8***
01/09/
04:53:
China
8***
01/09/
02:51:
China
8***
01/09/
02:47:
China
8***
01/09/
01:52:
China
8***
Notes Logs:
2014-01-19:10:
Rainy Xie
per ***call,cannt make ica call,advise cx change another phone test and resend OTA,pending

Dear E***,We apologize for the inconvenienceAs we checked, your account looks good and should be working properlyPlease note that $plan (day plan) was not falsely advertisedIt wasclearly stated to include 250MB of high speed data only and the rest will be at reduced speeds.
Should you need more high speed data, you may choose from our monthly plans. Let us know if you are still having issues and we would be glad to assist youWe are here for you!Sincerely,Red Pocket Mobile

Dear ***,
We apologize for the inconvenienceFirst of all, can
we please have your Red Pocket Mobile number? None of these two numbers
exist on our systems, ***&
value="+1***9" target="_blank">***
We found 2 declined payments on our system that was processed on June
12,Transaction was declined due to a card code mismatch with the
card code on file with the card issuing bank based on the settings in
the Merchant InterfacePlease note that,when there is a failed
transaction, it is debited from your available balance but you would
see that it is not included in your outstanding balance or the account
balance to be paid
There could be something waiting for approval, which would drop off
from the list of pending transactions after a while because it was
declinedWe sent an authorization hold removal on your email address, [email protected]
Please send that to your bank as proof that the payment has been
declined and the funds won't be collected by Red Pocket MobileLet us
know if you still need assistanceWe are here for you
Sincerely,
Red Pocket Mobile

Dear Jonathan ,
We apologize for this tremendous inconvenienceT-Mobile incorrectly denied the port out of this numberT-Mobile still controls this number, and now refuses to release it; that is why we cannot activate it on our GSMA serviceWe are working actively with T-Mobile to secure the release of this number, which we believe they are legally obligated to doUnfortunately, T-Mobile is not giving us the ability to access or activate your number directlyIn addition to escalating this case with T-Mobile management, we have also opened an FCC complaint against T-Mobile in order to prompt their assistance in recovering the phone numberThank you very much for your continued patience and understanding while we work diligently to resolve this problem with T-Mobile
Sincerely,
Red Pocket Mobile

Dear F*,We apologize for the
inconvenienceIt's true that we are upgrading your service to GSMA for
freeYour phone number won’t changeYour great Red Pocket plan won’t
changeAnd it won’t cost you a cent, nor will you lose any airtime
daysYou’ll just get
better network coverage! We just need your
shipping address and we would be glad to send your free SIMYou also
have the option to purchase a new SIM and we will just apply credits on
your account.Please note that the last refill applied on your account was purchased from store and it's worth $only not If
you still wish to refund that amount, provide your PayPal account and
we would be glad to process a refund for $If you don't have
any PayPal account, just kindly verify your billing address. Sincerely, Red Pocket Mobile

Dear D***,We apologize for the inconveniencePlease note that your order has been shipped on the the same date it was purchasedAn email confirming this shipment has been sent to you as wellHowever, for some reasons you didn't receive it. Free shipping normally takes
to 7 business days. A replacement SIM has been sent right after you contacted our customer support departmentAlso, this order 1301296611 has been refunded since May 25, Kindly check with your bank.Let us know if further assistance is needed.Sincerely,Red Pocket Mobile

Dear Mr***, We're sorry to hear that you have rejected our response. We will reiterate that there was no over usage on your account and it was not a data issue. We would just like to remind you that unlimited does not mean unreasonable use. This is stated in Red Pocket's Term of Service.On the other hand, we're happy to note that your account is now, finally, working as one of our managers have called you and verified this information. And, as a courtesy, your account will be good until April 30, If you have any questions or concerns regarding your Red Pocket account, please feel free to contact Red Pocket Customer Service at ###-###-####. We are here for you!Yours sincerely, RED POCKET MOBILE

Dear S***,We apologize for the inconvenienceAs we checked, your order was sent on Nov.04, Another SIM was sent out on the 14th of November and we can see that your account has beenactivated on November 16, Also, your account's expiration date has been extended for
another daysThank you for understanding.Sincerely,Red Pocket Mobile

Dear S***,We apologize for the inconvenienceYour account has been checked and issues have been resolvedYour service should auto renew each monthIn addition, your plan has been upgraded from Eto Ewithout any additional chargeLet us know if further assistance is neededWe
are here for you!.Sincerely,Red Pocket Mobile

Complaint:
I am rejecting this response because: I would like to wait till the account refills properly on its ownI hope you understand, but this is the 4th time I have been told it is correctedIn anticipation of it being resolved, Thank You!
Regards,
S*** ***

Dear K***,We apologize for the inconveniencePlease note that our monthly plan is only good for daysAll remaining or unused service buckets will not rollover to the next billing cycleWe added 2GB of high speed data on your account as a one time courtesyYou may use
it until the end of your current cycleLet us know if further assistance is neededWe're here for you!Sincerely,Red Pocket Mobile

Dear A***,
class="MsoNormal">The port request on the system has been rejected
for the reason that MDN cannot be found in the systemT-Mobile needs to
reconnect the line and provide you with the appropriate information required
for porting the number. Red Pocket no
longer has the capability to port the lines for which T-Mobile is the
underlying carrier
T-Mobile is the only party that is capable of
making these numbers portable for customers
Sincerely,
Red Pocket Mobile

Dear M***,We apologize for the inconvenienceOur free shipping offer includes standard first class mail shipping, which does not include a tracking numberWe sent an escalated request to have another SIM sent to you due to the report that it is still not receivedPlease be advised that one (1)
Replacement Red Pocket CDMA Card has been sent on Feb.28,The order should be received within to business days from the new shipped date via USPS enclosed in a flat envelope. Let us know if you still wish to refund the order . We really appreciate your patience. Sincerely,Red Pocket Mobile

Dear Sir/Madam,Please accept our sincerest apologies for the inconvenienceWe have successfully transferred your mobile number 5*** to our GSMA service under the SIM ICCID 89***We have also applied credit on the account which started on December 15, until
January 14, We will also honor the issues you have encountered on November and apply back a second refill on your account which should kick in from January 14, to February 13, 2018. Account is now good for months. Let us know if we can be of further assistance. Sincerely ,Red Pocket Mobile

Dear R***,Upon carefully checking your account, we
found out that you are not really registered on auto refillThere were
no double charges from previous months even if you are processing one
timepayment on a monthly basis The email confirmation that you
received way back on November for Order # 1*** was an error and
should just state a one time refill instead of auto refill
confirmationWe apologize for the inconvenience and would process a
refund for your SIM card (Order# 1*** ). Sincerely,Red Pocket Mobile

Dear ***,
We do apologize for any inconvenience. However, the promo does
not include FREE
MB DATA for every GSMT SIM. If you click
on the See Details Here on this link http://goredpocket.com/plans, the
mechanics of the promo states that you need to purchase a certain number of
refills to be able to get an extra month free
We will process the refund for order # 13***and
you are free to use the Red Pocket SIM cards as you wish
Sincerely,
Red Pocket Mobile

Dear S***,We apologize for the inconvenienceYour payment
with this order # 1*** has been refunded. Kindly check and verify
with your bank Your feedback regarding your experience will
definitely help us improve our customer service. Let us know if further assistance is
needed. We are here for you!Sincerely,Red Pocket Mobile