Red Pocket Mobile

Dear  H[redacted], Please accept our sincerest apologies for all the inconvenience. As discussed with our representative, per your request we have already processed a refund for one of your orders, E0000020153. Please wait for 24 to 48 hours for the amount to be credited back to your...

account. You may keep the SIM Card for future use or you can also give it as a gift to a family member or to a friend. If ever you have any concerns regarding the number you have activated or with your service, please do not hesitate to contact us. We are here  for you! Sincerely, Red Pocket Mobile

Dear S[redacted],We sincerely apologize to hear about your experience and appreciate your feedback regarding this matter. This is not the kind ofexperience we'd like our customers to have.Regarding the port...

in, the standard time frame for porting a number is 24 to 48 hours however it took us several days to port  your 3 numbers.On 5/01/2018, we submitted the port in requests. However it took until 5/09/2018 to complete the port. All  5 numbers were ported and confirmed working.Normally, it only take us less than 48 hours to process the port in however for your three accounts, we encountered an error when we submitted the port requests. Our Support and Technical team even our Customer Service Representatives worked and concentrated on resolving the issues. There were several tickets issued. The errors were complicated whereby we have coordinated and contact our  service partner  and also the old provider. Rest assured that we are here for you. You are our valued customer and will continue to provide you the best service.Sincerely,Red Pocket Mobile

Dear Mr. W[redacted], The refund of your two payments in the amounts of $31.65 and $29.99 were processed on 7/1/16. These refunds should be currently reflected in your account. We sincerely apologize for the inconvenience. We have escalated your auto-refill issues, which have been reviewed and...

resolved.With respect to your customer service experience, we are having the recorded calls pulled and the agents you spoke with will be handled appropriately. Thank you for bringing this to our attention.Please contact us should you have any additional questions regarding your Red Pocket account.  We are here for you! Yours sincerely, RED POCKET MOBILE

Complaint: 10720371
I am rejecting this response because: besides for the refund I want a letter with an apology from the company. Apologizing for all the hours that I spent on the phone with the company for which nothing was done to solve the problem. I also want an apology for the rude representatives  that were nasty to me and hung up on me. I want this letter signed by the president of the company.Here are the eleven phone numbers that you requested for the refund###-###-#######-###-#######-###-#######-###-#######-###-#######-###-######...⇄ /> Regards,
M[redacted]

Dear E[redacted],We apologize for the inconvenience. As we checked, your account is currently on $29.99 plan as it was already fixed by  one of our representatives on the same day this complaint was submitted.  Should you need further  assistance , don't hesitate to contact us. We are here...

for you!Sincerely,Red Pocket Mobile

We understand your concern.  A refund can't be processed without properly...

reviewing the accounts. Kindly provide the information that we need and we would be glad to assist you. Please send us the 11 phone numbers that you activated with Red Pocket Mobile. Thank you for your patience. Sincerely,Red Pocket Mobile

Revdex.com:
I have reviewed the response made by the business...

in reference to complaint ID 10804942, and find that this resolution is satisfactory to me.Here is the information they requested.SIMICCID number: 8901 [redacted]364$29.99 refill PIN: 794 [redacted]3 (I'm not sure if this is it)
Regards,
F[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12839276, and find that this resolution is satisfactory to me.
Regards,
S[redacted]

Dear [redacted]We apologize for the inconvenience. We tried contacting  you.  However,  we were  directed   to your   voicemail.  Your account has been fixed few days ago and all services should be working. We appreciate you bringing this issue to our...

attention.Your valuable feedback will be used  to improve  our customer service  to serve you better. To  check your account status and see remaining balances online, you may simply log in @ https://my.redpocketmobile.com/. Create an account on first log in and supply the necessary information to complete the form.Let us know if further assistance  is  needed. We are here  for  you.! Sincerely,Red Pocket Mobile

Dear Dave,We apologize for the inconvenience. Based on what you stated , your experience with  customer service is not acceptable. We value your feedback  as we are always committed  to serve our customers with respect.    Please note that credit/debit  card...

information  is being asked only if you wish a representative to  process a payment  for you.  Our online payment is working fine , just visit our website or use this link , http://goredpocket.com/easyrefill. Should you need further assistance, our live chat is there to assist  you. Kindly provide  the order number and the phone number you activated on our site and we would be glad to assist  you on resolving  your issues.Thank  you for choosing Red Pocket Mobile.Sincerely,Red Pocket Mobile

Complaint: 10624017
I am rejecting this response because:
When I was on a live chat with the companies customer service I was told that accounts are canceled after 60 days and now I am told that it is 30 days. This constant inconsistency is what keeps troubling this company. For instance, my wife has also prepaid data service from this company. She refilled her data in time but got a text message the next day saying that here data would expire in 7 days. However a few minutes after that she got a message that here data was going to expirein 1 day. I experienced the same text message procedure in the past. I understand that Red Pocket will close your account after a certain amount of time of inactivity. Other providers do the same, but they allow you to reactivate that account again. I cannot understand why Red Pocket does not allow that and why they don't send a text message as a warning a few days before they do close your account. Anyhow I think I deserve a refund of the purchase price of the SIM card because I made an honest effort to have the card refilled on time by ordering an Auto-Refill plan. The first month after I ordered it, Red Pocket toke money from my account but didn't refill my data. I had to inform the service desk and spent some time with them to get my acount replenished. The month after that nothing happened. I had to contact the service desk every month because of problems about the refill. At last I got a little bit tired of it, So I got sloppy with the refill also because the reception in my area is really bad. I think Red Pocket sold me a not functioning product or service and is entitled to refund me the price of their SIM card. But if they promise to reactivate my SIM card and fix the auto-refill plan I maybe willing to give them another try. However after I used google to find out about experiences from other customers I am not very hopeful. I think Revdex.com should reconsider the rating of this company.
 
Regards,
R[redacted]

This is the worse service I have ever had. I ordered the plan with 500 mb. I hadn't used the Internet service to this extent but they continued to tell me I did!! I told them I wanted a refund and they refused as well as refused to reset the Internet... I spoke with four agents for 30 minutes each and I was hung up on each time! The agents are not customer friendly!! Don't get me wrong some are awesome but not all! I would not recommend them to anyone !!

Dear L[redacted],Welcome to Red Pocket Mobile!Your number [redacted]1 has been activated since 9/16/2015. We  apologize for the inconvenience and delay. Please note that 51B[redacted]76 is not a fictitious ESN . We used that ESN as part of troubleshooting the error that we encountered while processing the...

port. Thank you for your patience.   Let us know if you need further assistance. We are here for you!Sincerely,Red Pocket Mobile

Dear J[redacted],We apologize for the inconvenience. T-Mobile is the only party physically capable of recovering and releasing the phone number for portability. The port request on the system has been rejected for the reason that MDN cannot be found in the system. T-Mobile needs to reconnect the line...

and provide you with the appropriate information required for porting the MDN.  Red Pocket no longer has the capability to port the lines for which T-Mobile is the underlying carrier. We opened  this FCC complain for you, Serve ticket#: 33**42. Sincerely,Red Pocket Mobile

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10815835, and find that this resolution is satisfactory to me.
Regards,
L[redacted]

We are sorry if you feel that way. As we checked, the  unlimited
service  that you paid  through the dealer is good  for 30 days which
will expire on  August 30,2014. Dealers may charge differently  on SIMS
and other products that they are selling just like what...

other businesses
do and that can't be controlled by us.Please remember that the prices on our
website is applicable only if the purchase was done directly from us. 
If your SIM was purchased from our website it will cost you $9.99 plus
the price of  your desired plan which in your case is $49.99
plan.Unfortunately since the SIM and plan were purchased from a dealer ,
we are unable to refund it. Refunds can only be processed for those
that were purchased from us directly.Your account was properly provisioned and it should
be working  fine. We would be happy to assist you in case any
troubleshooting is needed. Please let us know your most convenient time
and give us a good callback number and we would be very much willing to
give you a call to  resolve any issue on your account . We are here for
you.
Sincerely,
Red Pocket Mobile

Dear [redacted],We understand how you feel.   Per your request, a refund has been processed for order 1300752077. We value our customers. Ourcustomer service line is open every day. We also have...

a  Live Chat. Should you need  further assistance, you may go to http://help.goredpocket.com/ and ask a question.  After asking a question you will see the live chat feature on the side. Sincerely ,Red Pocket Mobile

Complaint: 10434225
I am rejecting this response because:
Regards,
[redacted] My current Red Pocket Mobile number is ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10624017, and find that this resolution is satisfactory to me.
Regards,
R[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 9890678, and find that this resolution is satisfactory to me.  While I admit that I was rather displeased with not receiving the order as placed back at the beginning of December, I have used Red Pocket Mobile in the past and found it to be a great MVNO provider.  Because of your generosity I will let by-gones be by-gones and gladly give RPM a chance to use as my primary 4G data provider.  I appreciate your investigations, and hopefully look forward to continuing to use your service in the future.
Regards, 
[redacted]