Red Pocket Mobile

it was resolved since. there was an error on there side when setting up my plan another representative was able to fix it. no other action is needed. in the future they should pay more attention to costumers complain so they will be able to avoid that kind of errors.

Dear E**,We apologize for the inconvenience. Due to Wireless Regulations we now have to charge regulatory recovery fees for on**ne purchases. Information regarding this new fee can be found in our Red Pocket "Terms of Service" @ http://goredpocket.com/terms_and_conditions.G. Regulatory...

Recovery Fee. The Regulatory Recovery Fee is assessed by Red Pocket Mobile to recover costs associated with comp**ance and payment of telecommunications taxes and fees. The regulatory recover fee may be charged to all service payments to cover charges including, but not **mited to: 1) Federal Universal Service Fund Fees, 2) E911 or 911 Fees,
3) State, County and Local Telecommunications Taxes and Surcharges, 4)
Legal costs for regulatory comp**ance, 5) State and Local Sales Tax.
Although added to the overall charge, the Regulatory Recovery Fee is separate from the cost of any Services.Sincerely,Red Pocket Mobile

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12556464, and find that this resolution is satisfactory to me.
Regards,
Y[redacted]

Dear B[redacted], Thank you for contacting Red Pocket Mobile. We apologize for any inconvenience. At the time of activation you are required to accept the Red Pocket Terms & Conditions. While we provide unlimited services on some of our plans, unlimited use does not mean "unreasonable...

use". The Red Pocket terms and conditions regarding unlimited use are similar to the terms and conditions of other cell phone service providers. Unlimited voice services are provided solely for live dialog between two individuals and may not be used for conference calling, 3-way calling, call forwarding, monitoring services, data transmissions, transmission of broadcasts, transmission of recorded material, or other connections that do not consist of uninterrupted live dialog between two individuals. Your account is already expired and needs a  refill. Please note, if we determine you are continuing to abuse voice services, we may terminate your service or change your plan to one with no unlimited services. You can view our full Terms & Conditions at https://www.redpocket.com/terms_and_conditions.  Sincerely,Red Pocket Mobile

Revdex.com:
I have been at fault in this case, since I find that I did receive the first SIM card in the mail, but as my daughter was expecting a box, instead of an envelope, it was overlooked. I have received the replacement sent by the company and am sorry for any inconvenience caused by this oversight.
Regards,
M[redacted]

Dear S[redacted],We apologize for the inconvenience. A total of  $45.66 has been added back on your account on 9/28/2015. You currently have a balance of $70.56 on your account. Let us know if further assistance is needed. We are here  for you! Sincerely,Red Pocket Mobile

Complaint: 10681827
I am rejecting this response because:  I am a customer of Red Pocket Mobile and Red Pocket deactivated the service/number without informing me. So I would request Red Pocket Mobile to start or file a Ticket with Tmobile to resolve this issue. When I talked with Tmobile, Tmobile suggests that the number is locked by Red Pocket Mobile and Tmobile suggests that it's their policy that they don't touch the system that is under Red Pocket.  I feel like I am going round a circle without the solution.  From what I see here is , just an analogy:: Tmobile is the big building and Red Pocket rented the one of the floor in that Tmobile building. My number is locked in a box by Red Pocket and is in that floor of the building rented by Tmobile. As now because of some issue Red Pocket is not allowed in that building. My number is not accessible. So Tmobile and Red Pocket needs to work on getting my number back.Please help me.    Thank you.
Regards,
A[redacted]

Complaint: 12788230
I am rejecting this response because:I'm unable to get data service on my 720-990-5990 Pixel 2 handset with the APN configurations RedPocket has provided https://help.goredpocket.com/hc/en-us/articles/115003781067-GSMT-Manual-APN-Sett...⇄ https://help.goredpocket.com/hc/en-us/articles/115002848508-GSMT-How-do-I-config...⇄ https://help.goredpocket.com/hc/en-us/articles/115003669907-GSMT-I-cannot-Connec...⇄ I've attempted each of the three APN configurations provided for GSMT on your site with handset reboots in between. Data did not activate with any of them. Your phone rep advised I delete all APNs on my phone, reboot and leave it for an hour to see if Tmobile would push it over the air. They did not. A couple other times I've called (from different phone lines even) your customer service drops calls. Is there something else going on with this 720-990-5990 line??? Red Pocket had great difficulty activating the line to begin with so I'm left wondering if something else is yet to be done on Red Pocket's side to allow data other then the APNs.I'd already spent a few hours back and forth with RedPocket just to port and activate voice. Now data isn't working despite more then an hour of effort with your support. Please have a specialist and not an entry level staff give me a call to get the data functioning.
Regards,
[redacted]

Dear A[redacted],
The port request on the system has been rejected
for the reason that MDN cannot be found in the systemT-Mobile needs to
reconnect the line and provide you with the appropriate information required
for porting the number. Red Pocket no
longer has the
capability to port the lines for which T-Mobile is the
underlying carrier
T-Mobile is the only party that is capable of
making these numbers portable for customers
Sincerely,
Red Pocket Mobile

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12215977, and find that this resolution is satisfactory to me.
Regards,
A[redacted]

Complaint: 10664346
I am rejecting this response because: as requested my phone...

number is 623-570-5951 and my last order number is 13[redacted]03. I would like to be refunded for the 10$ simcard since I can not use it anymore for the purpose I bought it for and the service was ended abrupt in the middle of the period I paid for so I would also like to be refunded for that amount of 10$.
Regards,
A[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11541449, and find that this resolution is satisfactory to me.
 
Regards,
Y[redacted]

Please do not close this complaint.
Complaint: 10688380
I am rejecting this response because:I have copied the correspondence from t-mobile below What I would like to understand is why was no proper notice given by red pocket letting me know that my phone would be disconnected? As Well please explain why after calling many times I was never able to speak to a supervisor or technical support person, not to mention that every call is answered by someone over seas and the communication is horrendous. I was told numerous times that I would be contacted in 24 to 48 hours and never was. In my opinion your company is run as if it were in the third world I would advise to have some one here in the United States to speak to when there are complex issues. 
T-mobile response-- July 2, 2015 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re:Jonathan Friedman Your File No. 10688383 To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated June 26, 2015, regarding the above-referenced account. T-Mobile regrets any inconvenience Mr. Friedman may have experienced with the cancelation of his mobile number from Red Pocket. As of June 5, 2015 T-Mobile no longer supports Red Pocket. All Red Pocket subscribers were suspended through June 8, 2015; at 10 p.m. PST when all subscribers were then deactivated. T-Mobile recommends that Mr. Friedman contact Red Pocket at 888-993-3888 for additional information on the deactivation of Mr. Friedman account. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at the address below or 877-290-6323 ext. 341-8068. Very truly yours, T-MOBILE USA, INC. Sacny Anduart Executive Response 
Regards,Jonathan Friedman

amount of complaint was incorrectly put in as $960. 5 lines were purchased for $240 total $1200.

Dear [redacted],We want to extend our  sincerest apologies for the negative experience that you had with our customer service agents.  We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to...

assist with.As of  12/21/2017, we have applied  the refill for the 7 day plan that  you purchased. You were given a 30 days plan just like the first refill instead of the  7 days plan. Your first $10 plan was applied on  11/22/2017.  As per conversation with one of our Customer Service Supervisor, this issue has been resolved and current SIM is also working fine.  We want to thank you for bringing this issue to our attention. Should you need help in the future, please do not hesitate to contact us.Sincerely,Red Pocket Mobile

We have located and reviewed Mr. Dolfi's account. We see that he is currently using a 2G handset on our GSMA network. This network no longer supports 2G services as of 12/31/2016. Text message and email alerts were sent to the customer in the month's prior to this change. More information on this...

can be viewed here https://goredpocket.com/3g.0We also see that customer service offered the customer a free phone/device upgrade with their purchase of a pay-as-you-go top-up. We see that the top-up was completed, customer service shipped the upgraded 3G phone, and the phone delivered to the customer's address on 4/17. The USPS tracking number is 94[redacted]28.However, we don't show that the customer has moved their SIM card from the 2G phone to the 3G phone. We would advise the customer to do this so that they can resume using their services. Management attempted to reach the customer on the contact phone number provided in this complaint. We were unable to reach the customer and did not receive a call back.

Dear K[redacted],We apologize for the inconvenience. Please note that our monthly plan is only good for 30 days. All remaining or unused service buckets will not rollover to the next billing cycle. We added 2GB of high speed data  on your account as  a one time courtesy. You may use it ...

until the end of your current cycle. Let us know  if further assistance is needed. We're  here for you!Sincerely,Red Pocket Mobile

We
apologize for the  inconvenience. Kindly provide the numbers that you
are referring to and we would be glad to check each number for you.
Thank you for your patience. Sincerely,Red Pocket Mobile

Dear J[redacted],We apologize for the inconvenience. We can't find this number  ###-###-#### on our system. Please provide  your Red Pocket phone number and we would be happy to assist you. You may also send an email to [email protected]'re here for you. If there is anything we can do to...

improve your Red Pocket Mobile experience, contact us at any time!Yours sincerely,Red Pocket Mobile Customer ServiceToll Free: 611 from any Red Pocket Mobile PhoneToll Free: ###-###-#### from any land line phoneEmail: [email protected] at: GoRedPocket.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10689512, and find that this resolution is satisfactory to me.
Regards,
E[redacted]