Redline Steel Reviews (%countItem)
Redline Steel Rating
Address: 5950 Endeavor Way, Tanner, Alabama, United States, 35671-3020
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The gifts I have purchased from Redline Steel, LLC, as well as gifts to
myself, have been of the best quality and workmanship. They look so
beautiful and family is thrilled to receive a beautiful piece of art customized.
I just ordered one which has my street address to place on my house.
I have ordered several gifts for Christmas.
The company has the personal touch and communication that I always
appreciate when doing business. I highly recommend Redline Steel, LLC!
That's great to hear and we appreciate your kind words and support for our company. Please let us know if there is anything we can do for you moving forward and we'd be happy to help :)!
Wonderful craftsmanship love their product. I will be making future purchases from this company! Have a blessed day
That's so great to hear and we appreciate your kind words and support for our company!
I ordered from a facebook special, so I really wasn't sure what I was going to get. It's a beautifully made sign that arrived in a good time (just over a week, I think). As it was an facebook ad piece, I bet they had them ready to go. I'm assuming a more custom piece would take longer, but I will definitely order again!
Thank you so much for sharing your experience with our company! Please let us know if you need anything moving forward and we'd be happy to assist you and ensure you're taken care of :)!
This product is simply beautiful! A must have!!
We're thrilled to hear about your enjoyment, and look forward to working with you again in the near future.
Redline Steel is an excellent company to work with. Their customer service is excellent, working with me for special orders and getting back to me quickly. Their product is beautifully crafted and looks gorgeous wherever you place it in your home. They package and ship their product exceptionally well and protected from bending. I'm very satisfied with them.
We sure appreciate your support and are thrilled to hear about your positive experience :)! Thank you for sharing your feedback and we look forward to working with you in the future.
I ordered item on 10/12/18 and they took my money out of my account that day, but they haven't sent out my item and said they have no idea as to when
When or even if they will mail it out. The customer service rep, Shannon, was rude and said they don't know when it will be delivered. It is not a custom item and was in stock. They only have to pull it and sent it out but they won't do it. My order number is XXXXXX. The have a phony phone number that they don't answer. It is just a number to patronize their customers.
I want it to be delivered no later than November 12th.
Thank you for following-up with our company regarding your recent purchase made on October 12th. I'd be more than happy to clarify some information and hopefully ease your concerns moving forward.
Now I do have your correspondences with our company open and would like to note that we never mentioned having 'no idea as to when or even if they will mail it out." I have attached the correspondences between both parties to this response down below as a reference. Furthermore, I do apologize for the misunderstanding, as you stated our representative had been "rude," as this was not our intention, and do apologize if the response was perceived as being rude.
We do ship hundreds and sometimes even thousands of orders each day, and with over 500,000 orders placed with our company, it is extremely difficult to pinpoint an exact date of shipment for anyone's order. With that said, we have been extremely transparent with our customers in stating that our orders average 4-6 weeks from the customer's order date before being shipped/fulfilled. This was also mentioned in the company response to you. Although we cannot guarantee an exact shipping date, we can generally estimate the time-frame by basing that off of the order date.
Even though your item is a "Stock" piece, we typically fulfill orders from oldest to newest, which is why we cannot simply pull the item from the shelf and fulfill your order considering it would delay others' orders that were placed prior to your order.
We understand how frustrating it is, from a consumer's standpoint, to not have an active phone line for customer's. This was also explained to you with reassurance that we handle all support online via email and live-chat in a prompt manner, which did occur as we responded back to your order inquiry on the same day of your email requesting info.
In addition to the large volume of orders, we recently moved into a larger facility that is double the size, and have not yet set-up our phone service. Regardless, for any customer that contacts the business, we generally respond back within a couple days with our response. However, we do intend on providing a call center in the near future.
With lead-times averaging 4-6 weeks, and with your item being a "stock item", I'd likely expect shipment closer to the 4th week, if not sooner. Based on our current production schedule, I would still expect your order to be shipped within the next 7-10 business days (or at-least prior to November 12th.)
Again, please advise that it is not in our best interest nor our intention to ignore our customers or provide false information, and sure do apologize for any confusion, misunderstanding, and frustration this has caused. With that said, we are working several hours a day in order to fulfill as many orders as possible, and look forward to a quick shipment on your order.
Of course should you have any other questions, comments, or concerns, please do not hesitate to reach back out to our support team at ***@redlinesteel.com moving forward, and we'd be more than happy and available to assist you further. Thanks again for following-up and we look forward to resolving this issue as quickly as possible.
My original order came with one piece missing! When I contacted them they were so wonderful and sent the second piece immediately!!
They are definitely a great customer oriented business and being vets is awesome they so care for us and our country!!
Great business and staff!!
Thank you so much, that's great to hear! We value your continued support and look forward to working with you in the future :)!
I love the products I have gotten from Redline Steel! Their customer service and their stance on customer satisfaction cannot be beat. One item I had ordered had a finish on it that didn't look right to me. I took a picture of it and contacted customer service. They got back to me within 24 hours. They sent me a new item and it was perfect just as the other items I have purchased from them. Made in the USA. Owned and operated by a US veteran. Beautiful products. A-1 customer service. Great interaction with their customers on social media. I'm a fan!
Thank you so much for your support and admiration for our work and company as a whole :)! We appreciate your kind words and look forward to working with you again in the near future. Feel free to check out our other brands: Redline Canvas and Redline Candle Co. if you're interested in our other work :)!
I love Redline steel. We purchased (last yr) the Tree of Life and the Love with the O as a dog paw in black. A beautiful addition to our new house.. Our friends and family are amazed by the workmanship so they better order from them. Ha ha. Seriously, looking for a unique item for you or a friend/family please check out Redline Steel. Shipping was fast.
Thanks Redline Steel. Keep up the good work!
Sincerely,
***
A VERY happy customer
Thank you so much for your support and admiration for our work and company as a whole! We appreciate your kind words and look forward to working with you again in the near future :)!
I have read many of the comments about Redline Steel regarding shipping issues and negative customer service. I am happy to report that, in my experience, not only was the product shipped ahead of the original estimated date, but that I also received tracking numbers and confirmation emails.
I am very pleased with my experience working with Redline Steel and will be ordering from them again.
I ordered the Dog Love plaque after I made the excruciating decision to do the right thing for my best friend, and let him rest.
The plaque is very well made, and has place of pride above my dogs ashes. It brings comfort each time I see it, as it's almost a reminder from Tucker himself, as to his love for me.
Simple, heartfelt, and of excellent quality. I definitely recommend Redline Steel.
Thank you so much for sharing your experience :)! We're grateful to have your support and appreciate your enthusiasm for our company. Please let us know if you ever need anything moving forward & we'd be more than happy to help!
Excellent quality product. Great customer service. I'm a satisfied customer and would recommend Redline Steel, LLC to anyone and everyone.
Thank you so much, that's great to hear! We value your continued support and look forward to working with you in the future :)!
Great customer service. Great product! Have ordered product a few times. I know I will be ordering again.
***
Aurora, Co
Thank you so much, that's great to hear! We value your continued support and look forward to working with you in the future :)!
All the pieces I have purchased are very nice, great quality and finish. Affordable and well worth every penny. I purchase for myself and for gifts, the recipients love them also. Delivery as expected. And always arrive in excellent condition. Definitely more purchases in the future.
Thank you so much for your support and admiration for our work and company as a whole! We appreciate your kind words and look forward to working with you again in the near future :)!
I have received three pieces from them.. All three are absolutely beautiful work.. Received my items in a timely matter and will differently order from Redline Steel, LLC again..
We're grateful to have your support and appreciate your enthusiasm for our company. Thank you so much for sharing :)!
I am very pleased with the products that I have ordered. Redline Steel has exceeded my expectations. The quality of their craftsmanship certainly shows, delivering unique creations and designs. I highly recommend this company. It has been a pleasant experience doing business with them and I look forward to future purchases. I greatly appreciate that their products are made in the USA and what the company stands for.
Thank you so much for believing in and supporting our company and the quality of work we do. We look forward to working with you in the future. Let us know if you need anything in the meantime :)!
Awesome product and customer service!!
Thank you so much for sharing your experience :)! We're grateful to have your support and appreciate your enthusiasm for our company.
Delivery was quick. The red Family Tree is beautiful and excellent quality. The company is very friendly and their Facebook posts are very useful in demonstrating their products. I would recommend them and will order from them again.
We sure appreciate your kind words and look forward to continuing to work with you in the near future. Please let us know if you ever need anything else in the meantime :)!
Nice company with great signs. Sign I ordered came fast and was better than I expected. Will order again from them.
Thank you so much for the support and enthusiasm for our company. We appreciate you sharing your experience and look forward to working with you in the future :)!
Redline Steel produced an excellent product at an equally great price. Speedy delivery and Made in USA completed my satisfaction with my purchase.
That's great to hear and we appreciate your kind words and support for our company. Thank you :)!
Redline Steel delivered as promised! The product was excellent and was delivered on time. Their follow up was also great! Would recommend them anytime!!
Thank you so much for sharing your experience with others ma'am! We're thrilled to hear about your excitement, and look forward to working with you again in the near future.