Redline Steel Reviews (%countItem)
Redline Steel Rating
Address: 5950 Endeavor Way, Tanner, Alabama, United States, 35671-3020
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The product is as advertised. I ordered on 2 separate occasions and was thrilled with both purchases. No problem with delivery or ordering. Would highly recommend and will order again.
Thank you so much, that's great to hear! We value your continued support and look forward to working with you in the future :)!
Redline Steel has Skills, Talent, Interesting Ideas and HEART!
They take Pride on many levels. Not only in the Workmanship but in the End result to complete a project with customers needs in mind in a timely manner. I'm impressed at the items they've created with attention to detail and their positive attitude. Definitely a Company I would trust a job to and would love to work with.
Thank you so much for your support and admiration for our work and company as a whole! We appreciate your kind words and look forward to working with you again in the near future :)!
Awesome business! Super quick delivery. Original pieces for anyone. Great gifts if you can part with them!
Thank you so much, that's great to hear! We value your continued support and look forward to working with you in the future :)!
I have ordered three different items and two were for gifts and they loved them. The other was for myself and I loved it.
Thank you so much for sharing your experience with us! We sure appreciate your support and look forward to working with you again in the near future.
Do you really want to know my thoughts regarding Redline Steel??? Here goes -
Each order I've placed with this company has been handled efficiently. There have been no problems with any item ordered and received - this applies to the ease of ordering, the prompt attention to and shipping of the order, the outstanding quality of the items, or communication with the company, if needed.
***, the owner, is very people-oriented and is definitely proud of the fine products he and his workers make. I truly appreciate getting Facebook updates from him regarding the company, new items, specials, etc. I'm a part of their "fan club" and feel like Colin has invited me, as well as all Redline Steel's customers, to feel like family by letting us see what is being done at this company. Check them out. They'll become your go-to gift shop...
***, Memphis, TN
Thank you so much for sharing your experience :)! We're grateful to have your support and appreciate your enthusiasm for our company. Please let us know if you ever need anything moving forward & we'd be more than happy to help!
My husband got a flag and we love it
We're thrilled to hear about your positive experience and appreciate you sharing with others :)!
I have placed several orders with Redline Steel and they always exceed my expectations in quality, price and delivery. Absolutely love the pieces I've bought and received several compliments on them. Will definitely buy from Redline Steel again and recommend this company to anyone.
Thank you so much for sharing your experience with others! We're thrilled to hear about your excitement and enthusiasm for our work, and look forward to working with you again in the near future.
I purchased a wrought iron 'faith sign' for myself and absolutely love it. Perfectly made, shipping fast and protected well. I love it so much I then ordered faith, hope and love as gifts.
Thank you Red line for great products at a wonderful price. Order with confidence, the folks are great there.
***
Pueblo West, CO.
We sure appreciate your kind words and look forward to continuing to work with you in the near future. Please let us know if you ever need anything else in the meantime :)!
Our Veterans, beautiful workmanship, reasonable prices, wonderful customer service, Pleasure to do business with.
Thank you so much for sharing your experience :)! We're grateful to have your support and appreciate your enthusiasm for our company.
Very courteous and professional. These folks deliver a good product and assure quality.
That's great to hear and we appreciate your kind words and support for our company. Thank you :)!
Love the work American made by Veterans. Added bonus Bought gifts for family and this wall is my stuff.
We sure appreciate your kind words and look forward to continuing to work with you in the near future. Please let us know if you ever need anything else in the meantime :)!
Redline Steel creates memories for a lifetime! From love of water, family, and all the way to my true love dogs! Thank you for the memories hanging in my home!
Thank you so much for the support and enthusiasm for our company. We appreciate you sharing your experience and look forward to working with you in the future :)!
I have purchased many items from this company and everything has been very high quality. I also received everything in a very timely manner. Highly recommend them.
We sure appreciate your support and are thrilled to hear about your positive experience :)! Thank you for sharing your feedback and we look forward to working with you in the future.
awesome product, and service!
Thank you so much for sharing your experience!
Wonderful company to deal with. I ordered four pieces last year and received them all in record time, all carefully packaged. Beautiful! My family loved them! I will order again!
We sure appreciate your support and are thrilled to hear about your positive experiences :)! Thank you for sharing your feedback and we look forward to working with you in the future.
Received my beautiful art piece today...love it!! I have ordered several pieces and love them all. This piece took a little longer because it is customized with my last name...my other pieces came very quick. Thanks again for a job well done...so rewarding!!!!
Thank you so much for believing in and supporting our company and the quality of work we do. We look forward to working with you in the future. Let us know if you need anything in the meantime :)!
Amazing company!! Easy to order and deal with!!! Thank you Redline Steel!!!
Thank you so much, that's great to hear! We value your continued support and look forward to working with you in the future :)!
From the moment I placed my order until the day I received it, there was always someone available to answer any questions I had. Tracking the package was easy. But the best part of my transaction was the product itself. I found it to be absolutely beautiful, well made, and I'm proud to have it outside our porch door. This is an American company you should definitely do business with for specialty items.
Thank you so much for your support and admiration for our work and company as a whole :)! We appreciate your kind words and look forward to working with you again in the near future. Feel free to check out our other brands: Redline Canvas and Redline Candle Co. if you're interested in our other work :)!
I have done four different orders through Redline Steel and each item is exactly what it purports to be. Items are beautiful and well-made. One item was for our own home and the other three were given as gifts. In each case we were told these were the most awesome gifts received!
Thank you so much for sharing your experience :)! We're grateful to have your support and appreciate your enthusiasm for our company. Please let us know if you ever need anything moving forward & we'd be more than happy to help!
I ordered item on 10/12/18 and they took my money out of my account that day, but they haven't sent out my item and said they have no idea as to when
When or even if they will mail it out. The customer service rep, Shannon, was rude and said they don't know when it will be delivered. It is not a custom item and was in stock. They only have to pull it and sent it out but they won't do it. My order number is XXXXXX. The have a phony phone number that they don't answer. It is just a number to patronize their customers.
I want it to be delivered no later than November 12th.
Thank you for following-up with our company regarding your recent purchase made on October 12th. I'd be more than happy to clarify some information and hopefully ease your concerns moving forward.
Now I do have your correspondences with our company open and would like to note that we never mentioned having 'no idea as to when or even if they will mail it out." I have attached the correspondences between both parties to this response down below as a reference. Furthermore, I do apologize for the misunderstanding, as you stated our representative had been "rude," as this was not our intention, and do apologize if the response was perceived as being rude.
We do ship hundreds and sometimes even thousands of orders each day, and with over 500,000 orders placed with our company, it is extremely difficult to pinpoint an exact date of shipment for anyone's order. With that said, we have been extremely transparent with our customers in stating that our orders average 4-6 weeks from the customer's order date before being shipped/fulfilled. This was also mentioned in the company response to you. Although we cannot guarantee an exact shipping date, we can generally estimate the time-frame by basing that off of the order date.
Even though your item is a "Stock" piece, we typically fulfill orders from oldest to newest, which is why we cannot simply pull the item from the shelf and fulfill your order considering it would delay others' orders that were placed prior to your order.
We understand how frustrating it is, from a consumer's standpoint, to not have an active phone line for customer's. This was also explained to you with reassurance that we handle all support online via email and live-chat in a prompt manner, which did occur as we responded back to your order inquiry on the same day of your email requesting info.
In addition to the large volume of orders, we recently moved into a larger facility that is double the size, and have not yet set-up our phone service. Regardless, for any customer that contacts the business, we generally respond back within a couple days with our response. However, we do intend on providing a call center in the near future.
With lead-times averaging 4-6 weeks, and with your item being a "stock item", I'd likely expect shipment closer to the 4th week, if not sooner. Based on our current production schedule, I would still expect your order to be shipped within the next 7-10 business days (or at-least prior to November 12th.)
Again, please advise that it is not in our best interest nor our intention to ignore our customers or provide false information, and sure do apologize for any confusion, misunderstanding, and frustration this has caused. With that said, we are working several hours a day in order to fulfill as many orders as possible, and look forward to a quick shipment on your order.
Of course should you have any other questions, comments, or concerns, please do not hesitate to reach back out to our support team at ***@redlinesteel.com moving forward, and we'd be more than happy and available to assist you further. Thanks again for following-up and we look forward to resolving this issue as quickly as possible.