Redline Steel Reviews (%countItem)
Redline Steel Rating
Address: 5950 Endeavor Way, Tanner, Alabama, United States, 35671-3020
Phone: |
Show more...
|
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Redline Steel
Add new contacts
ADVERTISEMENT
Wrong product delivered
On September 19th I received my package but upon opening I noticed that 1 of the 3 items I ordered wasn't what I requested. I emailed customer service who apologized and said they would get the right item made and sent to me but because it was a custom piece it would take 4-6 weeks. I asked them if they would like for me to return the wrong piece and they said no to keep it.
After 6 weeks I emailed asking about the status of my order and *** said that it was in production but should be going out soon. Each week I checked the status and kept getting told the same thing accept once I was told that they had recently moved but would get my order out real soon. Another week went by and still nothing. This time *** tells me again it's in production but she would bring this to her supervisor attention.
Now when I email I get no responses. I commented on FB to one of the postings and I received an instant msg that my "original" order was shipped. When I told them the above they provided me "***'s" email and was told he would be able to assist me. Well *** isn't responding to my emails either.
I just want the piece I ordered and paid for which was the Fancy Monogram in a "C" for ***.
The item I ordered and didn't receive which is the Fancy Monogram-C (***)
On behalf of the entire staff here at Redline, we do apologize for the frustrating experience you encountered with our business. Now, I would like to clarify that we did receive your several emails, and were able to respond to each email within 24-48 business hours, including the email stating that the piece was completed, which was listed on 11/30. Now, officially, the remake was re-shipped on 12/1, and you were also sent the updated Tracking Information.
I do apologize for the production length for that remake monogram, as I can agree that your monogram should've been prioritized much higher given the importance. But, I would like to stress that our Customer Service team provided you with as much information as they possibly could on each and all of the correspondences we had with you. With that said, the remake was shipped on 12/1 and delivered successful on 12/11. I appreciate your response and am thrilled to see that the remake was received successfully :)!
We have not received our order, #XXXXXX, placed October 11, 2018.
We placed our order for metal monogram signs on October 11, 2018. The order number is XXXXXX. Payment was made through PayPal and was already charged to our credit card. The order is for 213.60. We have tried emailing their support address and it came back undeliverable. We have tried calling and got a message saying because they are so busy they are not taking calls. We have no idea where to turn except to the Revdex.com.
We would like them to tell us if and when we will get the order. It is for Christmas presents. If it not coming on time we would want a defund.
Hi,
We appreciate your feedback and apologize for any miscommunication that ensued when contacting the business. When researching your previous attempts to contact the business, it appears that the first email was sent on Friday, 11/30, requesting an update on your order. Given the amount of emails we've received recently, our response to your request was sent in on Tuesday, December 4th, stating that your order was shipped on that day, December 4th. You were also sent a Shipping Confirmation Email on the 4th which included your tracking information.
We understand how frustrating it can be when you're unable to receive any information regarding the order, and apologize for the slight delay in our response.
For future reference, please note that our support email is ***@redlinesteel.com, and all messages sent to this address will be received successfully. Once again, we apologize for the slight delay in response, but were thrilled to see that the order was shipped on 12/4 and delivered on 12/10.
Please do not hesitate to reach back out if you have any further questions, comments, or concerns moving forward. Thank you :)!
(The consumer indicated he/she ACCEPTED the response from the business.)
We did finally receive our order. The only recommendation I would make to Redline Steel would be that they not shut their phones and online support down so that people can get in touch with them when they need help.
On behalf of the entire team at Redline Steel, we would like to apologize for any miscommunication that might have occurred throughout the order process. We do see that your custom monogram order was delivered 12/10/18 and again apologize for the inconvenience this may have caused you. Please feel free to reach out if you have any questions. ***@redlinesteel.com
(The consumer indicated he/she DID NOT accept the response from the business.)
We have received the order that was in question and are happy with the outcome.
This was a gift for my parents. They absolutely love it! Hangs above garage door. Very high quality. Would recommend to anyone.
Thank you so much for sharing! We appreciate your kind words and look forward to working with you again soon :)!
This company is wonderful. I have ordered many products from them with perfectly made product results, every time.
One order I recently received was damaged due to the postman folding the package to make it fit in my mailbox. I contacted Redline Steel and they were quick to offer a replacement, at no charge.
I don't know how other companies can compete when such excellent customer service is available from Redline Steel.
As long as I am able I will support this amazing company.
Sincerely,
***
Otsego, MI
Wow, we appreciate you sharing your experience with others and are thrilled to hear about the quick resolution offered by our Redline Support Staff. With that said, we look forward to continuing to improve and look forward to working with you again in the near future :)!
Ordered a piece the weekend following thanksgiving and received it today! I am beyond impressed! Very quick service, high quality product that is durable and seemingly flawless! No rough edges, scuffed costing etc! Highly recommended, I've already placed another order! Thank you Redline Steel!
Thank you so much for sharing your experience and we are thrilled to hear about the high quality that you've received :)!
Beautiful products, great customer service, quality materials and good prices! So happy I purchased one of your metal pieces for my husband... he loves it! Thank you, Redline Steel.
Thank you so much! We sure appreciate your kind words and continued support :)!
Arrived in the specified time frame, well packaged and absolutely beautiful. I plan to order an eagle after Christmas and I highly recommend the company and their products that I have ordered. I might add they gave an immediate response when I emailed support with a question. Off all the metal companies I could choose from I recommend and will continue to use Redline Steel.
***
New Port *** FL XXXXX
We appreciate your continued support and enthusiasm for the company and the work we do! Thank you again for your positive feedback, and we look forward to working with you again in the near future :)!
Have they do quality work
Thanks!
Beautiful work, quality workmanship. Delivered on time.
Thank you so much for your kind words :)!
Great products and great customer service. I've purchased twice and both items are higher quality than expected. Will definitely buy from again.
We appreciate your kind words and continued support for our company! Thank you for sharing and we look forward to working with you again in the near future :)!
Redline steel is a wonderful, thoughtful company. Great customer service and beautifully created products. I highly recommend them. Thank you.
Thank you so much for sharing your experience with others, and we sure appreciate your kind words and support :)!
Ordered 3 name plates for my kids, wasn't sure what to expect but wanted to support veterans. I am so pleased with the work they did. My name plates are beautiful and are way more sturdy than I expected! Very happy with my purchase!
We're thrilled to hear about your positive remarks and kind words for our company and the work we do :)! Thanks for sharing!
Great customer service and everything I ordered was beautiful!
Thank you so much for sharing your experience :)!
Totally in love with redline products. I love the candles they make as well as their steel products. received a paw keychain (completely free) a few months ago to try out redline steel and I will always order my decor and candles from Colin. I love how after every transaction I always receive a thank you email from Colin thanking me (the customer) for purchasing from them. redline takes the extra steps to ensure you are completely happy with your order.
Thank you so much for sharing your experience with the company. We appreciate your continued support and look forward to working with you again in the near future :)!
Love the fact that this company is run by Veterans ~ I bought my 1st item as a gift and when I saw the Heart with the Cross inside I had to have it for myself and it looks GREAT on my wall...
From the ordering to the delivery it was painless and I rec'd the item really fast!!!
When I see the ads on Facebook I always give them a HIGH recommendation and right now I'm trying to talk a friend into buying the Butterfly in remembrance of her Dad...
Thank You
*** in Naples, Florida
Wow that's so great to hear! We sure appreciate your enthusiasm and support for our company and the work we do, and we thank you for sharing our work with others :)!
Amazing company. Good, quality work. I would recommend this company and it's products to anyone.
Thank you so much for sharing :)!
The order arrived in a timely manner and the product was perfect. I'm a first time patron of Redline and will definitely order again. My family is full of veterans. Thank you for your service.
Thank you so much for sharing your experience, and we are grateful to have your support! We thank you and your family as well for serving our country :)!
I have purchased several items from Redline Steel, LLC and have been pleased with each and every one of them. They offer a quality product and the pricing is just right. I received my products in a timely manner and never have had any problem. I look forward to purchasing from Redline Steel in the future.
I'm buying American from a Vet who proudly served our country. In my opinion, that is a great thing.
Wow, that's so great to hear! We sure appreciate your kind words and high praise for our work and company alike! Thank you for sharing your many experiences with others, and we look forward to continuing to provide you with high quality home decor in the future :)!
The products I received were beautifully made. I love them, and ordered something for a friend.
Thank you for sharing your wonderful experience, and we look forward to working with you again in the near future :)!
The workmanship is absolutely beautiful and you get exactly what you ordered. Turn around is very fast and Redline Steel is with you every step of the way. And maybe the BEST part is that Redline Steel is owned and operated by our veterans. God bless you and thank you for your service.
We sure appreciate your enthusiasm for our work and are grateful to have your support. Thanks for sharing and we look forward to working with you again in the future :)!