Reliable Appliance Service Inc

Originally the drain pump was not draining. The technician called two weeks ago attempting to come out, you've declined claiming its the weekend. Yesterday our technician waited the entire cycle and it was operating properly. Therefore, you are ineligible for a
refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company’s response is unacceptable as it is misleadingIt mentions other work performed but does not address my primary complaint that they charged me nearly $and never fixed the problemHow is this even considered a proper response?I will not let this drop
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As I mentioned in our conversation as well as in my letter and in my complaint with the Revdex.com, I contacted your company as soon as I learned that your "fix" was faulty, the day after it was legitimately fixed Because your "expert" declared it "fixed" on two separate occasions, I assumed that the fault was with the oven I assumed your company was, as the name implies, reliableI learned that it was not on 1/20/and called, I believe, on 1/21/ This is a case of "delayed discovery" of the facts that assert the claim I diligently tried to address the problem, twice paying for the oven door to be fixed but not being an expert as I believed your technician to be, I believed that it could not be fixed As soon as I became aware that it could be fixed and thus that your company had not fixed it, I brought it to your attention I could not bring it to your attention earlier because I was not aware that your company had not performed a legitimate service earlier
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
These are lies and information

The customer is being contacted as I am writing this response and also they are always welcome to call the office and ask for ** or *** so tat we can assist them with this issue.Thank you,

Our company has reached out to the client and resolved this matter by issuing a refund for the service call.Respectfully,Reliable Service

There are no lies or information

Considering the experience you've received with us, we will be issuing a credit once the dispute arrives to our officePlease accept our apologies for lack of communicationWe truly hope this action on our behalf will reinstate your faith in our company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this
proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I read the instructions on how to dispute (request a refund) on the back of my receipt I called and spoke with *** who said he was the regional manager I explained to him in great detail that I was not satisfied with the service and requested a refund ($100.00) I emphasized that I do not believe that I got what I paid for The repair man, *** told me he filled my unit with freon; however, the next day it was out of freon *** told me that the freon would last three years I was suspicious when Ryan only took a couple of minutes to supposedly fill the unit freon, but did not know any better I called a different company to check the system and was told there was no freon in the system I paid him to fill the unit with freon and it has been working fine ever sinceWhen *** refused to refund my money, I asked him what I needed to do to get a refund and he told me I had to "call the President of the company." *** failed to provide me with the name or contact information to do so This company flat out lied to me and is not practicing good business by scamming consumers out of money I HAVE COMPLIED WITH RELIABLE SERVICE'S PROTOCOL IN REQUESTING A REFUND AND THIS DID NOT RESOLVE MY ISSUE WE WILL BE FILING A FORMAL COMPLAINT WITH THE DEPARTMENT OF CONSUMER AFFAIRS.]
Regards,
*** ***

Thanks for reaching outWe are an independent service provide and have no relationship with your home warranty providerThe invoice left behind reflects all of the information pertaining to what functions we have performed

.Thanks for reaching outWe are an independent service provide and have no relationship with your home warranty providerThe invoice left behind reflects all of the information pertaining to what functions we have performed

The issue with your refrigerator is out of the scope of work we performTherefore, the technician recommended contacting a plumberThank you for your feedback regarding your experience with our company

Thank you for your feedbackWe do not process unauthorized charges

With the given information presented in the customer's statement that our technician misdiagnosed the fridge by confirming it with another professional repair company, we are not going to pursue collecting the service call fee of $We apologize for the technician's misleading diagnose

In addition to refrigerant charges being excluded from the warranty, following protocol does not imply granting of a refundServices have been rendered in accordance with our contract, which you've reviewed and signed

Our records indicate your concern was addressed and resolved

please contact us

No further contact will be made

After further consideration, we are going to issue customer a refund for the service call amount of $Although this is going against our company policy, we are willing to grant a satisfactory resolution for this ongoing complaint Respectfully,*** ***Office Manager

Placing a stop payment on the check issued for services rendered is a violation of our contractual agreement. The purpose of the notice you've received was to notify of the dishonored check and not an opportunity for rebuttal Unfortunately we have to refer you back to the collections
agency as they have taken over your debt