Reliable Appliance Service Inc

The appointment scheduled for 12/1/14 was under our warranty agreement, hence no service call fee being charged. Upon arrival to the residence, a problem unrelated to the initial repairs was discovered. Our technician went above and beyond by performing repairs to the wiring free of charge.

We consider placing a stop payment on a check that was issued to us unethical, regardless of the circumstances. Our company incurred additional unnecessary fees for a returned check. The back of your invoice explicitly states the action to be taken should the services rendered deemed to be unsatisfactory. However, you have failed to follow those instructions and placed a stop payment on the check. We hope our explanation is clear as to why your account was sent to collections.

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have a report here from a certified BOSCH repair technician who recommended repairs and assured me that plumbing services are not necessary, nor is it necessary to move refrigerator out of its current location to perform needed repairs, which your technician recommended. It further proves that your technicians are incompetent and rude. Buyers be aware!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[This is COMPLETELY UNACCEPTABLE response from them and it is very, very typical of what they have been counter-accusing me about.  As you can see, they are completely denying responsibility for the damage they caused to my ice maker.  In fact, in their response, they are accusing me of my fridge having extensive problems, which is absolutely INCORRECT.  Yes, we have a thermostat problem, and our door handle is loose, but that is it.  But instead of showing the sincerity and professionalism to fix what they broke, they are accusing me, the customer, of making false claims.  As you can see, they are doing everything possible to deny responsibility of the damage their technician caused to my fridge ice maker by making a preposterous claim that our ice maker spontaneously became bro[redacted] the moment after his technician left our house on 8/18/2015.We COMPLETELY REJECT this false accusation, and that is why we are filing this claim against them, and it is so unsurprising they are completely denying any responsibility for what their technician did to cause this damage to our fridge ice maker.Once again, we request Reliable Appliance Services to do the right thing for their customer, show some professionalism, and admit their employee's mistake, and fix our fridge ice maker at no additional cost to us.  If we had known that they had broken our ice maker, we would never have paid them the initial fee of $255 on 8/18/2015.We ask for your help and support to get to a responsible and professional outcome to this ridiculous and unacceptable situation.]
Regards,
[redacted]

My case ID is [redacted] = Reliable Service Co.Your response to them was helpful to me.[redacted] (I had never spoke to [redacted] before) phoned me after you forwarded my "unsatisfied" response at first saying they would/could to nothing. I reiterated my original complaint stating what I thought was a fair resolution and that I would keep pursuing my complaint until I felt I was completely heard. [redacted], then asked if he did what I asked,  which was "Charge me for the service call (senior rate), but not for the "unidentified Fridgidaire part" that you said you installed for the reasons I stated in my complaint. We agreed that he would refund me $409 of my $459 (which he did)  and I consider that fair.thank you[redacted]

I have talked to the customer yesterday and have settled the dispute.Thank you

I replaced the motor and belt on a Maytag dryer and was told it would last longer than buying a new dryer as they all have computers that only last a few years. One year later, the dryer is screeching loudly, I called Reliable Appliance Service , Inc and they no longer serve the Fairfax area although it is listed on there website. Worse service ever and I am highly suspect of there service folks just out to make a as much money as possible. Do not call them.

Review: My complaint involves a repair issue, refund and a host of other issues. I contacted reliable somewhere around 1/21 to repair a ge frot load washer that was leaking from the front area. The tech came out and ordered parts to repair both the fridge and the washer. The fridge repair was completed. He then needed to order a second part for the washer. He left the house and never returned or called back to say anything. Reliable took full payment of $399.42 on my card. My washer was taken apart and left in this exact condition. I called and text for 2 weeks to find out from the super visor named [redacted] who never returned my calls. The receptionist made him magically appear after I refused to hang up. He then promises to refund my money. Which to this date I still have not received and that was 2 weeks ago. I tell him my washer was taken apart and now another company will not touch because more damage may have been caused as your guy left it all apart. [redacted] then tells me after eh and I spoke about 3 times that they would pay up to $50.00 if I found a handy man to put the washer back together. He then calls me back to say a gentleman would be out to put it back together on Thursday 2/19 to put the washer back together not repair it. As of today 2/23 knowone has showed up to the address to do anything to the washer neither have I received a phone call. So i'm out of my money and we are concerned that this company has damaged out washer beyond repair and all of them are giving us the run around. The supervisor [redacted] even makes up stories. the service address is [redacted]. I also have pictures of how they left the washerDesired Settlement: I would like to be refunded and to have my washer fixed back to the standard it was before Reliable touched it. I'm now concerned that more damage was done and if any new damage has occurred due to Reliables negligence I want them to be held responsible.

Business

Response:

Thank you for sharing your experience with our company. Our records indicate a full refund has been issued back onto the credit card you've paid with. We apologize for being unable to fulfill your expectations due to technical difficulties encountered out in the field.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I did check and found that a refund was issued to the first card that was rejected not the card I actually paid with. The companies error. My washer is still torn apart from their installer. No other company will look at it as it is taken apart. They left it that way. I want it put back together. I believe they have damaged it further which is why they left it in the condition they did. They told be someone would be out to assemble. Know one has come out or called.

Business

Response:

We've advised you of the issues we are experiencing out in the field. Your desired outcome was to receive a refund, which we have accommodated.

I wish I can put 0 starts.

We contacted the company Reliable to fix the floor heater in our property located in Long Beach on November 8th. After the first inspection the technician [redacted] told us that the gas valve needs to be replaced and the cost is going to be $345. We trusted him and told him to proceed. The heater stopped working after a few days. We contacted the company again and after so many phone calls the technician came back and told us that the pilot needs to be replaced. We authorized him to do job, but 2 days after he did the repairs the heater stopped working again. Then he said that we need to replace the thermostat. We paid Reliable a total of $960 for this job.

I contacted the company again and after 3 days of waiting, finally the manager of the technician who did the repairs told me that he would inspect the heater. The manager went the following day an mentioned to us that the heater is too old and needed to be completely replaced with a new one! Based on this situation and because our tenants were very cold in the house we agree to replace the heater.

Two days after the manager sent technicians to replace the heater, they arrived and realized that they brought the wrong heater. They tried to increase the price and they said that they needed to come back with a different heater.

After 3 weeks of waiting, I decided to call a different company and when this new company arrived they took pictures of the job that Reliable did. Reliable never replaced the pilot or the valve. Instead, Reliable just replaced a gas line that cost $12 in Home depot. Also when the new company arrived to do job, there was a gas leak putting at risk the life of a family who lives there (our tenants).

Its been a month and I have been calling Reliable almost everyday requesting an invoice, but they always make an excuse and they don't send the invoice.

Review: The repairs that Reliable Appliance Service of El Cajon, CA performed on our refrigerator on February 3, 2014 were not effective. Their work did not restore the function of the refrigerator in any appreciable way. When I mentioned that the food did not seem cool enough, I was told to "wait a few days for he refrigerater to start working fully again." Not only did the refrigerator NOT begin cooling, but it stopped cooling completely yesterday. Much of the food in our refrigerator had started to spoil and a family member was sickened yesterday by drinking a turned beverage. I called this morning at 7am and was told to call back. I called back twice and was finally--and reluctantly--told that someone would come between 11 am and 2pm. At 2:10 pm I called and asked for a manager because I wanted a refund of the $274.43 that we had paid--and I could by rights ask for reimbursement of a refrigerator full of spoiled food. I was told that the manager was "unavailable" and that I had to put my request in writing. Given the bad service and poor treatment I have received, I have no confidence that I will receive a refund from this negligent company. 6Desired Settlement: I want a refund of the $274 that I paid for the original defective repair and $92.09 for the groceries that have been spoiled because of their poor service and refusal to come within a timely manner.

Business

Response:

The repairs performed are covered under warranty. There was no reluctancy for us to come back out, the client called into the office and requested to speak with a manager. My receptionist follow a specific procedure when such request is made. When the first phone call was made into our office, our offer to schedule a recall appointment was declined by the customer. Please advise the client to review our liability disclaimer listed on the back of the invoice regarding spoiled food.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Revdex.com of San Diego,

Review: 1-29-15 I called to have a commercial freezer serviced that had been off 4yrs, but it was working and items in frozen, the tech said it was low R12 freon and would come back with "R12", that evening he came back did state no guarantee against any leak in the system, when he left he said leave it off for few hrs then turn it back on, first thing next morning it was now only cool and everything had thawed out it was working anymore, I called that morning to explain what had happened and was told a supervisor would call back and they set an afternoon appt 1-6pm, I never got a call and no one showed, they won't discuss or fix what they did so after I had another tech out who said they used the wrong freon I sent the info to my credit card company who after reviewing stop payment, they still refuse to discuss with me what has transpired and have sent me to a collection agencyDesired Settlement: Either fix freezer or cancel collections and fix credit report

Business

Response:

All refrigerant charges are excluded from the warranty. Furthermore, the instructions regarding filling of a formal complaint are listed on the back of our invoice. Instead of following our protocol, client placed a dispute with the credit card company, and is now attempting to rectify the situation. Please advise [redacted] to contact the collection agency.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

The response is a lie, I did contact them concerning the problem the very next morning and was promised a phone call from a supervisor since I had requested a different technician to figure out while the freezer that was working before the tech worked on it and afterwards it quit working, plus I was given an appointment that afternoon which caused me to miss a party waiting for tech who never showed or called to cancel plus I never received the call from a supervisor, since then all I've been able to talk to from them is the secretary who answers the phone, the owner and/or supervisors refuse to even talk to me except for email stating call the collection agency and pay for services (that ruined my freezer).. I didn't complain to my credit card company till sometime in March I gave them plenty of time to work this out...I will never pay for service like this, ruin a freezer with wrong freon and demand payment, what a joke of a company, if they want payment then come on up to my house and check what was ruined, the tech knows the freezer was working when he arrived and one third of it had frozen items, this company is apparently run by thieves who don't care about service or responsibility and the public should be warned

Business

Response:

Below, is my initial email response:Hello [redacted],

Review: To whom it may concern:

Please be advised that this email is official notification of my dispute of charges for services and parts by your company on 7/5/2014.

Please be advised that on 7/5/2014, you Reliable Service Co performed work on my dryer at the above described location. I was advised when I contacted you the charge for coming out would be $49.00 to cover the service call and if work was performed the service charge was waived. I was further advised that I would be provided a detailed list of the cost and estimate prior to any wok being performed. Your employee arrived and said he could not provide me an estimate since he did not know exactly what was wrong with the machine. The repair person took the machine apart and replaced a valve and started the machine and it worked, and put the machine back together and presented me a bill of 240.00 dollars. No estimate was provided prior to the work, and no cost was given of the estimated charges. I was going to write a check and opted to apply it to my charge rather than get into a dispute with the repairman within my home. I felt this was the best method of resolving the issue without any further confrontation. The repair person left and I immediately called AMEX to dispute the charge, and verified the price via GE Parts was not what I was informed by the repair person.

On July 6, 2014, I notified Reliable Services that I had been over charged and was not going to pay the repairs as billed and requested the owner contact me to resolve the issue.

On July 7, 2014, a person named Peter contacted me and I advised me of the above facts and he said he would look into the matter. I called about 5 hours later and he advised me the charges were correct and that GE price guide does not reflect the cost of the parts. I requested verification of the actual cost for these parts and was denied.

I advised the [redacted] I was not going to pay and was in fact requesting AMEX to dispute the bill. [redacted] advised me I signed the invoice and I advised him I did so rather than have a situation occurs within my home and this was the best and safest means to resolve a dispute in this type of situation. [redacted] said I should not have signed and I advised him it was the safest means and avoids issues and situations for getting out of hand........................

I advised [redacted] I was not authorizing the charge of 240.00 to my account and wanted to be charged actual cost for repairs for service and parts. Not some made up figures as to cost of parts. [redacted] refused.

I have since filed a complaint with the State of California for failing to provide a written estimate of repairs prior to doing or performing any work, failed to provide any documents supporting cost of parts for repairs, and the fact the services of labor were not estimated as well or any verification of there cost. Complaint file Number is [redacted] Additionally AMEX has been advised that this payment is not authorized to Reliable Services Co and it is under dispute and pending an investigation by the California State Board of Contractors and Licensing Board.

If you Reliable Services want to resolve this issue in a manner without further issues and litigation I am open to discussing the matter further, but under no circumstances am I authorizing payment of the amount invoiced of $240.00.

Sincerely, [redacted]Desired Settlement: Require this company to do what is required by law and that is provide written estimates and breakdown of cost and repairs. In this case Reliable needs to only charge what is reasonable for labor and part costs, not some inflated figured which is not supported by any documents or agreement and this covers labor cost too.

Business

Response:

Your statement of dissatisfaction to the Revdex.com does not void our formal contract. Charges for rendered services have been made according to our agreement.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Review: I called for a leak to be fixed in the condensation line of my 6 year old Carrier air conditioner. I told the technician to service the unit while he was there not realizing carrier air conditioners don't need service. It was working fine besides the leak

in the condensation line on the outside of the unit. Never the less, I was told it was low on freon and needed two capacitors replaced. After he completed the job, my air conditioner sounded like a jet airplane. I called the technician and explained

the problem and he came back the next day and told me I needed another capacitor and maybe he put in too much freon. After he was done with the second round of so called repair work, my air conditioner never sounded the same or worked

the same since and recently blew up. When I called my friend who works for a big air conditioning company, he told me I needed a new compressor. So we replaced the compressor with a new Carrier Model compressor. But after the replacement, and letting the unit run for a week straight, we realized the whole unit was corroded internally due to the wrong freon being put in the unit during the so called maintenance and repair prior. So I had to replace my 6 year old Carrier unit entirely.Desired Settlement: I would like to not only be reimbursed for the faulty repair, but also I feel I should be compensated for the cost I had to absorb do the the negligence of the technician. I spent $1,400 for a new compressor, and $3400 for a whole new unit, plus what

I was charged for the initial so called maintenance and repair. For a total of $5280

Business

Response:

Our technicians are professionals and would not charge your system with "wrong Freon." Unfortunately, we are unable to satisfy your desired settlement. Thank you for your feedback.

Review: On Oct 2nd a serviceman was to come between 9am-12noon for my broken thermador freezer. I called 650-235-4747 at 11:40am stating no one was here. I ended up cancelling more work hours and lost $465. The technician [redacted], called me back and said he was running late and he would offer me a 25% discount plus honor my $25 off coupon.

[redacted] and his pupils [redacted] and [redacted] showed up and said it may need a new compressor. I told them the water filter alarm had been beeping for days (filter change) and the waterline needed to be hooked up and the whole freezer had stopped working. [redacted] knew very little and [redacted] directed him on what to do. They tried a circuit replacement and it worked and it was not a compressor problem.

[redacted] told me it was $345 to repair it and clean it from this point on and I agreed. I told him I wanted that water filter hooked up/changed and they said yes.

To my surprise [redacted] who was supervising the two interns left permanently with one of them and instructed the intern [redacted] to reset the panel and clean out the motor. I thought the job was about to begin, [redacted] literally vacuumed the motor and left in 15 minutes! I don't mind paying a service fee of $50, I don't mind paying a repair part of $50 but where was the service? If 15 minutes of unsupervised service by the apprentice was another $300 that is awful service. I was charged $400. As soon as he left the freezer began to beep again "Change Filter".

I called 650-235-4747 and asked if it was not unusual that no one knew or provided a written estimate BEFORE hand and I wanted to speak to the manager who was to call me. No one called back. I called back 30 minutes later, again no one called back. It's been 5 days. I cancelled the $400 check until I get some answers.

1. I want 25% off $345 and I want $25 coupon to be honored as they said it would. I want to pay $200 total. I still need to get the filter hooked up and changed. I feel what occurred was dishonest.Desired Settlement: 1. I want 25% off $345 and I want $25 coupon to be honored as they said it would. I want to pay $200 total. I still need to get the filter hooked up and changed and I will have to hire someone else. I feel what occurred was dishonest.

I spoke to [redacted] through [redacted] the apprentice's phone; I told him service had not been completed and he said it would be done later.

I called [redacted] for when they would fix it and he did not know. After 2 calls to the main number, 2 calls to [redacted] and [redacted] I give up. I'll pay $200 to Reliable Appliance and call someone else to complete my job.

Business

Response:

We came to customer home, his compressor was not running and there was a possibility that his compressor in his built in fridge has failed. To his luck we were able to install a part and get his compressor to start. We applied all possible discounts and agreed on a price of $345. We went ahead and completed a repair. When we were done customer requested for us at no additional charge to move his built in fridge and hook up a water line, a job that we did not quote nor is something that we do, since we do not have equipment to move built in fridges and run into a potential floor damage. As a result, the fridge is working, we have completed the job based on what was agreed to, customer has cancelled his check and wrote a Revdex.com complaint.

Review: Reliable technicians have "fixed" (pun intended) a leak in my five-year-old Samsung side-by-side refrigerator three times. The first time in about June 2014 (I do not have this receipt) I paid $80. The second time was December 8, 2014 that cost $149.95. The third repair was May 11, 2015 that cost $169. As of today, September 24, 2015, the refrigerator still leaks. The usual payment practice is to charge $50 for a call if no repair is made. If the problem is fixed, then the $50 is waived, and payment is required only on the service performed. On September 20, 2015, I called Reliable to schedule a Sunday evening call. The technician phoned and said that because he "was new" he would have to charge the repair fee AND the $50 service charge. Further, he said, over the phone, never having been to our house and never having seen our appliance, that he knew "exactly what the problem was" but he did not have the needed part with him, and he would have to come the next day.The next day, I called the company and was told they knew nothing about the call, and that "Paul" would call me later that day. I do not know if [redacted] is owner, manager, or what position he holds. As of Thursday, September 24, [redacted] has not called. I phoned the company and told the woman who answered that I could no long rely on Reliable, that I would submit this report to Revdex.com, and that I no longer wished to deal with Reliable, since nothing was being done.I am very leery about the technician who called and professed to know what the problem was, and the fact that repairs seem to last somewhat longer than the 90-day warranty period.Desired Settlement: I would like Reliable to repair my refrigerator once and for all, but at their expense. I will be willing to pay a $50 service charge, but believe they should assume whatever repair costs are accrued OR extend the warranty period beyond 90 days.

Business

Response:

We called client and scheduled an appointment for today 2-5 to take care of his issue. Shortly after customer called back and said that he wanted to wait few days prior to us coming out. We asked his to give us a call and schedule an appointment when he is ready.

Review: had a service call for a washing machine on Aug 22 Friday P.M. The rep acted a little like he was in a hurry....spent about 5 min and said it was the computer unit and it would take about 600 dollars to fix......told me to trash it and left........called another appliance....S d appliance.....they said it was not the cpu but the transmission /spinner..............the service call by Reliable appliance was inappropriate and wrongDesired Settlement: I should not be charged for a bad and wrong service call....am contesting the charge......I sent them a copy of the second invoice but they keep losing it !!!!!

Business

Response:

Thank you for your feedback. We are currently waiting for the official dispute from our merchant service provider.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Business

Response:

No details listed.

Review: There is a dishwasher at my rental property which was not working. I contacted Reliable Service Company and authorized them to assess and report to me their findings. I gave my cell contact information as well as they ask for a credit card information to be on file, as I would not be present at the appointed time of the appliance diagnostic procedure.

I have a log of my conversations with a few office people there, but at no time have I ever spoken with a technician or manager or owner. I have spoken with [redacted], [redacted] and also [redacted]. I told [redacted] on 7/22/2014 that I have not authorized any repairs or parts. I told [redacted], [redacted], and [redacted] that I have "never spoken with a tech". I have been told each time that the tech would be paged and call me.

The dishwasher was removed from the residence and then re-installed. It does not work. I was installed incorrectly, and it sticks out and the corner kitchen drawer does not have room to open unless the dishwasher door is open.

On 7/28 I told [redacted] that I am very dissatisfied and that I have not been charged on my credit card and for them to not charge me due to the above factors. She said "He didn't charge you yet, so what is the problem?"Desired Settlement: I want them to remove my American Express card number from their records, and not charge me. They currently are not contacting me, and I would like them to just stay away. I am contacting a good appliance company and I will start over with this process of getting the dishwasher fixed or else replaced, and also with getting it put in properly, so it is safe.

Business

Response:

Thank you for your feedback. We do not process unauthorized charges.

Review: On December 24, 2012, a technician, [redacted], inspected our stove for the third time and stated that the stove was unsafe and was not to be used under any circumstance. He took a piece from the stove saying that he had to order the part and that he would contact me as soon as the part was delivered. A $100.00 deposit was paid by me. [redacted] has not been seen nor heard from since.Repeated phone calls to the office, conversations with the manager, Peter York, and the area supervisor, Paul, produced no results in resolving the issue in spite of promises from both. I sent a certified letter to [redacted] stating that legal action would be taken. It was at that time that Mr. York called saying that he would look into this matter. He merely returned the $100.00 deposit.Another certified letter was sent by me stating that the $100.00 deposit did not compensate for the hardship caused by the lack of a cook stove for over three months. It did not seem like an honest attempt to resolve the issue. My family and I were without the use of our cook stove for over 90 days. This inconvenient situation put a huge financial burden as well as a mental strain on my family. After months of seeming unending closure, we had to break down and create an additional expense by purchasing a brand new stove.I am requesting that this company not only reimburse us for the 90+ days of meals purchased ($810.00) for my family of three, but for the cost, delivery/installation of the new cook stove as well. I am requesting compensation in the amount of $4,500.00Desired Settlement: Cost of meals from carry out food/restaurants and the purchase of a new stove, and mental and emotional pain and suffering, totaling $4,500.00.

Business

Response:

A refund of $100 non-refundable deposit has been processed due to delay from the supplier. The necessary part was on special order and the manufacturer did know when it will be released. The customer was explained the reason the appliance has not been repaired and an exception was made to return the deposit.

Review: Reliable Appliance Service came to my residence on May 23, 2013 to check my [redacted] Gas Range for a $40 fee to access why the oven was not working. The repair man, [redacted] said he had the part in his truck, he could replace the ignitor and get the oven working that day. He did the repair and assured me the oven was working. The next day, Friday, May 24, 2013, I turned the oven on to bake a cake. After 20 minutes I opened the oven door to put the cake pans in and got a blast of gas fumes and a cold oven! I called [redacted] to report the problem. [redacted] came over again, did a test, said the part was generic, it was faulty, "Don't turn the oven on, it could explode". I was very upset that he did not use [redacted] Genuine Parts. He said he would order the genuine ignitor. He said he would come on Monday, 5/27/13 to replace the bad part w/ the genuine part. [redacted] did not show up! I called Reliable, again another appointment was set for 6:30 or 7:00pm on 5/30/13. At 7:24, I called Kevin. He returned my call at 7:57pm, saying he was 45 minutes away. I was ready for bed! Again! an appointment was made for 9:00am sharp on 6/1/13. Repairman called at 10:41am to say he was still 1/12 hrs. away! That's when I had had enough of their run around! Now, I'm in dispute with the credit card charges. This company is "Un-Reliable".Desired Settlement: Reverse charges to my credit card, then, come get their unreliable part out of my oven.

Business

Response:

Upon arrival for a recall appointment, it was determined that additional repairs were required. Once the necessary part was shipped to us from the supplier, we have contacted the client to arrange for an appointment. The appointment was scheduled between the hours of 9am and 12p on Saturday. When our technician called the consumer to advise of the estimated time of arrival, a heated argument occurred, and the conversation ended with consumer's desire to proceed with legal action. At that point, our company refused to provide further services and recommended consumer to contact another company for additional repairs. We have obtained a payment for services rendered, therefore no refund will be issued.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This is an out right lie from this company representative. Saturday, June 1, 2013 was the third rescheduled appointment that their technician did not show up for. The company also lied about using genuine [redacted] Parts. The technician put a cheap, faulty, generic ignitor in my oven, charged me for a [redacted] part, then said there was a 90 days warranty on labor and parts and a 1 year extended warranty. My oven did not work the very next day, Friday, May 24, 2013.

Regards,

Business

Response:

The warranty for the part installed is still in effect. Please understand this is another problem (not related to the original repairs) with the appliance.

Review: I had their heater repair man out to look at my non-operable heater on Friday, Nov. 22 and he found that my Blower Fan Motor needed to be replaced. I gave him $100 for deposit on the part. The repair man, [redacted], said he would try to get part from Oxnard, CA the next morning and if in stock would install part on Saturday. No matter what [redacted] was to call me Saturday morning. [redacted] never called so I called his company (Reliable) and they said they would page him - they paged him and he never called me. I called again Monday, November 25 at around 12:00 noon and they said they would page him again and I told the lady that I already had him paged and he does not call back and asked her what I should do if he does not call back and she hung up on me. Again, I never received a call to find out what the status of my repair was. I then emailed them to ask why no one had called me and I got a reply back from a [redacted] stating that their phones were dropping and I would get a call back from the technician. Three hours passed and still no call from the Technician, [redacted]. I called them again at 4:00 today and I asked the lady that answers the phone what would she recommend I do since no one will call me or tell me about my parts order and I have been waiting since Saturday morning. She called [redacted] and then told me I would have to wait for 5 days for [redacted] to call me about my heater fix. [redacted] told me if they had to order the part it would be 2-3 days. Now I am told I have to wait up to 5 days waiting for part and who knows it they will every call me when in. They have the most horrible customer service I don't believe I can deal with this company. It is cold and my daughter is going to have surgery this week and I will have no heat in my house. I would like to get a competent company to handle my heater repair but now they have my deposit and have lied to me repeatedly.Desired Settlement: Get my money back to get a competent company to fix my heater. Waiting this long and paying so much for a heater repair and getting no customer service is too much to handle.

Business

Response:

Our company strives to provide the highest level of customer satisfaction and we truly appreciate your feedback. Due to the circumstances beyond our control, the delivery of your part was delayed. If we haven't contacted you already to arrange for the installation of the ordered part, we will do so as soon as the part is in our possession.