Reliable Appliance Service Inc

Our technician has been attempting to contact you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined
that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Response is not satisfactoryThe expectation was that the air conditioning would work longer than a monthThis company's technicians are either unskilled or purposefully misdiagnosing the issue to collect additional funds from the customerMy complaint is in line with hundreds of othersI hope to about small claims courtPlease help me resolve with a refund
Regards,
*** ***

Your appliance was unrepairable. Appointment was scheduled to assess the appliance itself and determine if a feasible resolution exists.

Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

We will contact the consumer directly to resolve

We provide an estimate prior to engagement in any repairs. The service call fee in the amount of $69.95 is a diagnostic/trip charge in event no repairs being performed. We hope this clarifies your concern.

Thank you for your patience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference,...

details of the offer I reviewed appear below.
The reason is that the technician lied about the diagnostics and did not fix the problem or did he show up as scheduled. He simply was a NO call , no show. So since the service was not rendered and he was dishonest about the diagnostic I feel I this was a fraud. [redacted] the tech ordered a part that was not necessary then didn't show up or did he call to reschedule. He simply lied and said he came and no one was home which was a lie because both my husband and I took time to be home from 5-8pm. This company is scamming customers. My washer is now working with no problem. It did not need a drain pipe replacement as [redacted] indicated.  And after further research I am convinced that this company should be investigated for fraud.I insist the $100 be refunded.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and,...

if it does, will consider this complaint resolved.
Regards,
[redacted]

We are against ageism and our technician provided an estimate, which was accepted, prior to our engagement in the repairs. The price is accurate for services rendered. No credit is due.

Please follow the instructions listed on the back of the invoice for inquiries of such nature.

We tried to call you, but the number provided does not appear to be in service. We were able to confirm the part is available and can be delivered from the manufacturer within seven to ten business days. However, in order to set things in motion, we need to obtain a deposit for the part order....

Please contact us to arrange: [redacted].[redacted]@reliableserviceco.com

The original issue was repaired and there was nothing misleading about our response.

Deposits are obtained once a mutual agreement has been reached (i.e estimate/diagnosis provided and accepted). Please refer to the back of your invoice for further assistance.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.A payment of $31.00 for the stop payment fee, a return of my cancelled check, and no further contact.
Regards,
[redacted]

[redacted] <[redacted].[redacted]@reliableserviceco.com>Sep 9 (6 days ago)to R[redacted]Dear Mr. [redacted], As per your request, the purpose of this correspondence is to confirm no further action will be taken on our behalf and you can disregard the notice you've received. Respectfully,

Please follow dispute procedures listed on the back of your invoice.

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] We were not given a repair estimate upon arrival of technician. He only cleaned heads and igniters for twenty minutes and the bill was $255.00?? then the technician verbally told my husband that the bill was $295.00 which is what he wrote the check for.  I have been waiting to hear back from the manager.  This is highway robbery for a simple cooktop repair and I would not have done the repair had we been told $295.00.  That works out to $885.00 an hour!  I have never heard of such a thing.

Our protocols have been the same for over 25 years: We need to send technician to provide an estimate and diagnosis hence the service call fee.

The service call fee paid was for an estimate and diagnosis, which we have provided. Stop payment placed at your discretion. We have instructions in the back of our invoice should your experience was not up to par. You will be receiving a notice from us regarding your check.